We had such a great experience at AutoZone thanks to Kevin. My husband stopped in to find the exact windshield wipers needed for his son's car and Kevin went above and beyond to help. He took the time to make sure we got the correct size and brand, and he was incredibly patient and knowledgeable throughout the process. What really stood out was that he didn't just point us in the right direction -- he actually came outside and helped install them himself. It's rare to see that level of customer service these days. Kevin made what could have been a quick, transactional stop feel genuinely helpful and stress-free. We truly appreciated his kindness and professionalism. AutoZone is lucky to have him! read more

I came to auto zone because my battery went out.there were 5 employees there and none would come outside. I didn't have my tools and they had limited tools.I couldn't get my battery off and still got no support. I returned the battery and asked for a jump and they didn't have a jumper for that. I don't understand how they hire all of these lazy people. This is the worse experience I had in my life.I recommend O'REILLY. read more

Dear Carl, I wanted to share some constructive feedback in the spirit of helping you Carl and the team continue to improve. Over the past three years, I've been a regular customer at this location and have always appreciated the convenience and selection. However, on the occasions when I've interacted with you Carl, I've unfortunately left feeling more like an inconvenience than a valued guest. Carl, A warm welcoming approach goes a long way in making customers feel appreciated and eager to return. Carl Your role is vital--Carl you're often the face of the store, and great service is what keeps people coming back. Carl, I believe a few adjustments in tone, attentiveness, and enthusiasm could make a significant difference. Carl If customer-facing interactions aren't aligning with your strengths, it may be worth exploring other roles where you can excel and contribute even more effectively. Carl I'm confident you have the potential to set a positive example for your colleagues. A small shift in approach could turn routine transactions into genuinely pleasant experiences. read more

Do not go here they're absolute unwillingness to work with a client is laughable... I will not return. I will go to a different AutoZone's before I go to the one in Mentone the manager Joel absolutely lacking managerial skills. Take a customer service class Joel and get a grip. read more

I would like to leave a review for Nathaniel at the Lugonia Auto Zone in Redlands Ca. He made me feel as such a valued customer , he went above and beyond to give me the best customer service. I hope you all try this Auto Zone when in need they really are the best . Thank you Nathaniel for the care you gave me in my time of need I hope you see this review you are so awesome ! read more

Joel is the man. Took care of me when I needed parts and fluids. Thanx bud. Highly recommend this store!!!

Great place, the manager was excellent, and the workers are top notch as well, they went beyond a step ahead to help me out whatever I needed. Thank you! read more

I bought rotors online and they were warped after 16 months. Although still under warranty and I had online receipt, the manager Joel gave me the runaround and allot of frustration before I got the exchange. Even with the order number, he can't look it up. He gave me a pep talk how he did me a favor. I have also witness several other customers complaint about returns at this location. Tip: keep your receipt. You need To know which phone number you use for the online order. read more

Absolute scammers. I never used a battery I purchased from here and refused to take it back with the receipt. They're so greedy. Cashier was going to return it then the manager came and wanted to start a problem. read more

So, I've had zero issues with this Autozone. Here are two experiences that'll keep me coming back as a customer: 1. A few months ago, I had noticed a squealing under the hood of my 350z. It was the belts that needed to be replaced. I was confused as to why this was happening again as I had just replaced them two months earlier. I removed them and expected an exchange because the warranty I had signed up for two years beforehand. To my dismay, they didn't carry them anymore. Instead of attempting to charge me for new ones, they had given me another set that cost a few dollars more. 2. I purchased a battery that was suppose to fit in a Triumph Spitfire I'm currently building. I didn't realize it didn't fit, as I'm a full-time college student not having the time to work on the car. I called them asking what my options were as the battery was purchased MONTHS ago. They worked with me to find a smaller battery and did the exchange. Everyone at this Autozone understands customer satisfaction. read more

AutoZone Auto Parts - Battery - Auto Parts & Supplies Near Me - Redlands, California

Jess and Jordan were amazing helped me find a new battery they explained how to change their battery and with their guidance they helped me change my car even though I had too go inside to ask what to do next several times they were very patient and attentive read more

Was so pleased with the service. James was kind and attentive to this old lady. I brought in part numbers but they were wrong. He was able to find me the correct parts I wanted without making me feel foolish. He recommended other valuable items for my product and let me know the status of my rewards points. In addition to all that, he carried my parts and put them in my car for me. Thank you James!!! P.S. They are hiring. It seems like it would be a great place to work. read more

Just want to say thank you to Thomas Wellman, who came out to my car. I had a package to pick, and I had my dogs with. I didn't want to leave them in a hot car. Always a positive experience at this AutoZone. read more

When a customer calls and ask if there's a certain part in stock and you say yes there is two different options to choose from. Then customer gets there and needs assistance but you only point them two the location product is in and say there's a couple to choose from and you see customer is not able to find what you said was there and isn't. Then they have to get in line to see which you were referring to. Then another nice associate comes to help and say we have not had this product for sometime now. The other man behind the counter and you know who you are with your facial hair. If you would have went and looked physically before customer came there then I could have avoided coming to this location and could have went to another. It took your nice clean cut associate to tell me they have not been in stock for sometime, you can learn from him. I work In customer service and very good at it and when a customer wants to know if something is in stock, I physically go check to see if it's there or not. Thank you I was able to find what I needed at you Citrus location in Redlands. read more

This five-star review is specifically for Rudy Ayala. Rudy gave fantastic, knowledgeable service from the initial phone call to battery installation. Thank you so much, Rudy! read more

Hours state that they close at 9pm but apparently the employees decide to make their own hours, we showed up on a Friday at 8:30 and they already locked the doors and closed the store... manger should defiantly keep a better eye on things because I wasn't the only customer who was unconvinced. read more

Every time I come to this autozone, I've received excellent service. Shout out to manager Greyson who has consistently given great customer service and has gone above and beyond what was expected. read more

Every single employee here is extremely nice and knowledgeable! The employee came out and helped me replace my windshield wipers In THE RAIN! Enough said! read more

Today i was in the store and BIRTHA was so rude i Would not shop there and I will not be returning I had tried to call in several times and she hung up on me twice and then when I went into the store in confronted her about it she actually joked about it with another customer and that is just so rude something is to retrain her or fire one of the too read more

Bought chains from here this morning. Within 5 miles, a link broke. Scratched up the truck and left us stranded. The manager said he couldn't take them back because they're used. Well duh...I wouldn't be returning them if they worked fine and didn't snap! They're defective! Talk about not standing behind a product. Not only is the vehicle damaged, but they're trying to keep my money. Filing a dispute with my cc company read more

On a very rainy day, my mother came into Auto Zone in need of windshield wipers. My father is disabled and was unable to replace the old ones. My mother asked an employee if he would be able to replace them, and an employee did! This may seem like a small act, but it means the world to my mother, father, and myself! Thank you for such a kind act! read more

Tony was so helpful and very charming. Great customer service and gave us great tips on how to redo our auto zone card. Thanks a bunch Tony definitely gonna go back. read more

New store, well stocked with air fresheners and oil, on a serious note, very helpful, great in a pinch, thank you!

Ruined my trip to big bear with bad advice re: chains for driving in snow. Go in knowing your tire size so they can give you what you need and you can be on your way. read more

Helped me figure out how to fix my moms AC! Set me up with all the parts I would need, let me return the ones I didn't end up needing hassle free. Grayson the manager was great to work with. Have all the rental tools you could possibly need too. read more

Today my truck battery died at work. Coworkers jump started the truck and I drove to Auto Zone. Of course all this happened during a terrible rain storm . In the pouring rain James removed my old battery and put in my new one. Really went over and above in the rain storm. As a older female it was refreshing to find a store will to go the extra mile. read more

Went in a couple weeks ago because my back driver side blinker was bad. Greyson helped me get the right bulb I needed. After a few weeks waiting for someone at home to replace it I tried to do it myself. Didn't have the right tool to take off the back panel. Went back to auto zone and was greeted by Greyson again and told him my back blinker was out I bought the bulb but can't remove the panel. He then came out to take a look and went back inside to get the tool he needed and within minutes he replaced it for me. No charge!! He was totally Awesome!! Thanks Greyson for having my back. read more

I have to say working with this stores and especially the manager Brian was the best customer service I've received in a long time. I live in Calimesa, which isn't too far but on a 4x4 blazer it kinda sucks up gas but I would go back, how ever he also mentioned his wife works at the branch closer to me and would surely be just as nice. Any way. I went in for wipers before the rain this week and the pair I bought didn't quite fit , the young woman at the desk came out to help me change them in the lot and when I tried them one side didn't even touch... And it did with my old scrappy wipers, grant it there was some streaking but at least I could see on the driver side. So Mgr Brian took a look and recommend the same brand as my original ones but new style and were only a few dollars more, in fact I got money back on the original ones I bought! And he had them installed in no time flat, asked me to come test them, and yet again the same problem. Well it turns out it was the wiper arm itself that was the problem. So we went back inside to see if he could get it brought over from another store. ( while I was waiting for him to work on that, I took a phone call and he overheard me talking about how I broke my tooth down to the root the day before and had to have it pulled in the next few days, and had happened the same day I went to visit my grandads grave who has just passed) when I got off the phone Brian was nice and said I overheard you on the phone..... He gave me a discount and offered to install the wiper arm which is NOT protocol for Autozone, he went above and beyond. I had a few errands to run while the part was delivered and with in probably 3 hours or so I had new wipers completelely working. He worked extremely fast knows what he's doing, I had questions about different things, he had answers. I've even recommend my dad to come from Loma Linda should he need AutoZone services. Everyone greets you upon walking into the store and acknowledges you when waiting in line saying they will be right with you, but I can see why Brian is the Boss, perhaps my next trip will be a shorter one to visit with his wife Rhonda in Beaumont. read more

The manager Grayson and Zack both went so far out of their way to help me fix my Suburban I cannot give a high enough rating. They knew exactly what parts I needed and even what size wrenches to use...that is just the beginning...the store had actually just closed so Grayson took me to 2 other stores in his personal car to get my parts, and Zack gave me his personal tools to fix my truck. Their customer service is beyond superb! Thanks for getting us back on the road and up to Big Bear. read more

Went in for a quick stop for some jb weld. Got fast service and was on my way. Definitely recommend.

I was having problems with my battery when I drove into Auto Zone on Redlands Blvd. Viet N. checked my battery, found out it was bad, gave me a discount, and put it in. Viet was nice and pleasant. Will look for him next time I need auto parts. read more

This is a scam store. The guy convinced me to buy more stuff than what I came in for and said if I spend this much more $ then I'll get a free $20 credit. So I spent the amount that he said and came back one day to use the "$20" and they told me I don't have any points and don't have a free $20 to spend. I Called store manager, she was rude didn't do anything about it, she told me to call 800 number and they were so rude and disrespectful. Never shopping at Autozone again. Plus one time I walked in there and 3 guys (employees) were laughing and making fun of a customer. read more

Bought tire chains this morning for my trip to big bear. I hardly take time off with my financial situation taking its toll but I thought why not! So I didn't use the chains until it was absolutely necessary (aka icy snow on the road). halfway up the drive to big bear it was clear that chains would be mandatory, and as it became more apparent, two workers had blocked off the passage into Big Bear, requiring immediate chains before passing through. And before I go on, I am completely aware that snow chains should only be used when actual snow is present. My bf puts on the chains, and off we go! not even 10 minutes later we hear a sharp snap coming from the front right tire so we immediately pull over. the tire chain is already broken, so we try fixing it, and that works for a while but suddenly the entire chain just came right off and we were so dumbfounded because there was no turning back, so many cars in front and behind me. long story short, the other chain does the exact same thing but this time we recover it. We called this Autozone and it's like the lady has gone through this scenario before because she CLEARLY didn't give two shits and her lines were completely rehearsed. i just spent 60 on a piece of shit item that broke in under an hour and for what? honestly tell me? I'm a student that doesn't have 60 dollars to just through away.. it's very frustrating. I don't think I'll let this go. read more

these guys saved the day by having a battery out an ready when my jeep rolled into their lot and died. thank you!!!