I would like to thank, Clarence, Auto Zone, service technician,for all going the extra mile. I stopped in for a brake light out & replacement wipers, I was amazed at the service, even in the mid day heat. I was truly blessed to have such great assistance. I recommend this store. 10 stars! read more

Went in this afternoon to recycle four batteries and a jug of oil, when I asked the young man at the counter if he might be able to help me with that because batteries are heavy. He said in a few minutes because I'm the only one here and then immediately after two people walked in from the backside that were actually there and he was currently lying to me and just didn't want to help. You are in customer service, that's your job, to help with 50-year-old woman who doesn't wanna lift heavy batteries and is trying to do the right thing by recycling. read more

My Crown Vic broke down not far from this location, and luckily, we were able to make it here to change the spark plug. The problem was a little more complicated than usual and James G. helped us out. He stayed after work to help my guy work on the car. Absolutely wonderful, helpful guy. We were unable to get the car started but were told to ask the next morning for # to a mobile mechanic who had us on our way the next morning in less than an hour. James is the best! Thank you for your help. read more

Came in to pick up windshield wiper blades and engine degreaser today. Arnold assisted me with my purchase AND put the blades on for me! Super nice read more

I give 5 stars to Faustino. He was more than willing to help put my battery in my car for me, when the rest of the staff was being lazy. I thought it was going to be like pulling teeth just to get a battery put in. If I knew how easy it was, I would have done it myself. I will from now on. However, Faustino took the initiative to volunteer to help with my battery. If you advertise a battery swap, but tell people it is "too busy", like my business is less important than the guy behind me with a 2$ bag of lube, then that is not right. However, all hats off to Faustino. Give that guy a raise and fire the rest of your team. read more

I ordered a battery around 4:30 pm yesterday through this store. I wanted to use my store but they didn't have any available. I ordered it, paid through my credit card and waited and waited to get my email that the battery was ready for pick-up. I knew the store was open until 10:00 pm per their web site. By 9:00 pm I gave up waiting and went to bed. Finally, the next morning I get the email that the battery is ready for pick up. We get there and they tell us the battery is out of stock!! they offer to give us a substitute, but I refused it and asked them to credit my money back to the card. Why in the heck did their store let me order the battery if it was out of stock and why did they send me an email that it was ready for pick up if they didn't have it! Totally irritated with Auto Zone! What a crappy way to run a business! read more

I love this autozone. I've always gone to them because they are close by, but this team in Temecula always go above and beyond for their customers. Because of my lack of knowledge with cars I have always bought batteries through them, and so when my Cadillac needed a new battery I called immediately. They've always installed when I had a Honda, but knew that depending on where the battery was located they might not be able to help. But Clarence was there for me. He checked me out at the register and after talking to him he said he would of course check out the car to see if he could install. He was so kind and it was very tricky. He kind of went in blind because I was of no help. He found the battery,changed it, and had to figure out how to restart the car/computer so the engine would engage. It was such a hot day and Clarence stayed out there with me in the hot sun until he figured that car out. I was so amazed how patient he was with just one customer! He researched everything on his phone. I still can't believe he took the time to do that. Without him I would've been out more money by have to tow my car to a shop on a weekend. He definitely is a lifesaver. Thank you so much Clarence! read more

Jeremy's the man. Came in after a towing mishap, needed a new ball mount for my trailer hitch. Jeremy was more than helpful with the selection process and installation. Really appreciate it and will be returning read more

Outdated systems & poor customer service!! I called in for some brake parts, I was told they were in stock. So I requested they be put on hold & I was told they would be. I called a few hours later and made sure everything was all set since I was not going to pick up till the morning... I dropped in the same night to get everything and I was told the parts were not there. Their system was saying they had 3 in inventory, but only had one (I needed 2). This is ridiculous!! This was the second AutoZone in the valley to get what I needed for my car and THEY DIDN'T EVEN HAVE IT!! Sticking with Pep Boys read more

I had a problem on my car this morning and far away from home . happened to me twice car not starting I had one lady help me jump my car to able to start . Now the closest place to buy a new battery was AutoZone. I walked inside the store talk to guy on the register that I need a best battery for my car . he choose one for me one of the best in stock cost more money but got the best one and last longer life and he offered himself to help me to replaced the new battery to the bad one . This guy name was very helpful and remarkable good personalty . He help me gets new battery he installed this battery and also he did checked my alternator too. What great guy . I recommend this guy to run the store due to his professionalism. Thanks Edwards (AutoZone) signed Ricardo G read more

Great service and nice, knowledgable, helpful people. The tradeoff is that the wait can sometimes be longer than what you'd like. So far the prices have seemed reasonable and they haven't given any bad advice. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Temecula, California

Good lord....I was shocked at the rudeness by the MANAGER! She wasn't rude to me, but to this poor guy who clearly needed help. She dropped the "F-Bomb" a few times and seems to revel in demasculating him. How nice. She is simply nasty read more

Thanks David B for changing my break lights out for me! 6 months pregnant & you were a life saver! Have always had a great experience here whenever I do need to come in. Really appreciate it! read more

For starters my car has been acting extremely strange the last 2 days which never happens. Julio, the assistant manager I believe, was extremely helpful and knowledgeable on helping me deal with my situation! Thank you Julio read more

Shannon was super helpful helping find the correct windshield wipers and was able to even help put them on. Thank you!!

So yea they have displayed all over their store that they offer discounts to active duty and veterans. They didn't have a part in stock so they had to order it. Apparently veteran discounts don't apply to parts that have to be ordered because their system doesn't allow it which is understandable I guess. Anyways, they said they'd call me when my part came in and they never did. When I went down there to get my part they were nice enough to show me where and how it goes in (that's what she said) since I don't know anything about cars. Friendly customer service. read more

Worst customer service I've ever experienced! Went in to buy a bulb for my son's car and since I have no idea what I'm doing I needed a lot of extra help. The First Lady at the counter was too lazy to show us where to find the bulbs. A second worker could tell I was totally lost and half heartedly attempted to help, but seemed annoyed and too busy. I left without buying a bulb and I will never give them my business again! read more

Jeramy Lawlor was fantastic and extremely helpful. I recommend this place highly. He helped me with headlights and wiper blades install.

I went to this location for a battery replacement. I received exceptional service from Rachel and Julio. They helped install my new battery and put a shimmy on one side so I could get back to work and home safely until I was able to get to a mechanic to fix another problem they discovered. They truly went above and beyond for me. Thank you, Rachel and Julio! read more

As of right now, I don't know the guys name. Bigger older white guy. As I stood behind waiting in line. This guy totally disrespected these colored fokes. By letting others cut in front and having them wait for nothing. Then as I'm in the store. This guy asked me 2 times with in 3 minutes if I needed help. The reason why is, he was assuming I was going to boost something. He pressured me and made me feel very uncomfortable. And the reason why is I was dirty with dirty work clothes on. As a Construction worker should be......dirty. Little does this guy know I make 3 times more than his minimum wage paid ass. read more

Good luck trying to get any help here. Junior acts like you're asking him to donate a kidney when you ask him for help

I couldn't figure out what was wrong with my taillight but Ricardo was nice enough to help me while he was on his break, he came over and absolutely fixed the issue with no hassle, I absolutely appreciate his time and effort. read more

This happened today on Hwy79 at this Auto Zone in the Ralph's shopping center location. Worst display of customer service EVER!!! If you want rude service from both employees as well as the manager, then by all means shop here! They take great pleasure in belittling their customers in front of other customers! Such an unprofessional and disrespectful group of individuals working at this location on this day and what a shame! Shame on you Auto Zone to in trust these individuals with the care (or better, lack of care) to your precious customers! read more

Ignored for over 5 min at checkout. No one was in front of me. Employees walked by me answered multiple calls and didn't even bother to check me out. Left over 100 dollars of business on counter and walked out. I will never walk into an autozone again. If you want poor customer service feel free to go to this location. Horrible location. Take your business elsewhere read more

The service here was quick kind and helpful. The cashier took the liberty of checking to make sure I had the right size at checkout without even being asked. Will be back again read more

I would just like to say that I was assisted by the assistant manager Ray. He was by far one of the best, most friendly, helpful, wonderful people I have ever met! He went out of his way to assist everybody with every little detail, all with a wonderful sweet smile! This AutoZone location is very lucky to have him! read more

Worst than a hemorrhoid!!! Order parts in person at the store = Day late Order parts online = Day late I don't understand why they can not process parts orders and give a positive date / time on arrival. Very disappointing!! read more

Worst store ever, here at temecula parkway and the other one off Winchester road in Temecula. Staff has very little knowledge . Highly recommend Napa or oreillys over Autozone. read more

Thank you so much Arnold G for the awesome job in helping me out with replacing my battery and checking alternator. Your help in greatly appreciated your fast serves and great customer. I will always come back for this great serves one 100% thanks again Arnold. read more

Bad service this auto zone the manager he doesn't know what is customer service he's just power trip the people working there they just follow the manager how he act to the customer read more

Julio was sarcastic did not want to help with my problems at all ignored my questions said he can't help because he doesn't know how to suggested to look up YouTube and walked away when we asked to just buy a new bulb for a broken break light he said he cannot touch the car and no one can help us he was very rude after expressing we were driving far and weren't comfortable going without break lights he ignored us more and kept walking around doing nothing repeating he can't touch the car and there's nothing he can do after we mentioned we don't want him to touch the car and to buy a new bulb he just walked away angrily and made someone else help us but kept walking by and saying not to touch our car thankfully the employee ignored his greasy egotistical managers bad attitude towards life and helped us and we were on our way what happened to be a quick stop turned into complete disrespect power battle with this autozone "manager" read more

Don't shop here!! They don't need your business. Walked in for a fuel filter, looked for it but could not find it. Finally asked someone where they were, got it. Went to check out, counted 5 guys working. 2 guys were helping customers but the outer 3 just looked at me then walked away. Finally one of the guys helping a Customer said he needed help. Guys comes out from the back with cookies in his mouth to help. I stood 2nd in line for over 5 minutes while they're in the back eating and joking around. There are other places that will treat the customer better. read more

Called first looking for shocks and struts for an old honda. They said the parts would be in the store in 2 hours at decent price. Walked in was served immediately by very competent crew, paid for the parts and walked out as the crew loaded parts into my car. What more can one ask? read more

My first experience at this location was positive. The store was tidy. I was greeted right away. The staff was very helpful and kind. I needed my car battery replaced and I got the help I needed right away. I was in and out in no time. read more

Terrible. Service is horrible. Came in for brake pads for my car left with brake pads for another car. Second time this has happened. Inexperienced workers. read more

Great place great customer service knowledgeable staff, i get a lot stuff from here. Some not all staff members will go out of there way to help customers any way they can. Fair prices military discount and an easy rewards system. Plus they charge batteries free check engine light starter and alternator testing, they install batteries head lights and brake lights as long as the sun is up. Lots of parts in stock and if they don't have it they can usually have it later that day read more

Just stopped here on my way home from work to get prices on brake parts. No other customers in the store. As I stand there in front of the counter, there are two employees behind it. One is squatting down so that I can only see the top of his head (but he'd already looked up and made eye contact) and the other is appearing to organize the cash register. Not one acknowledgement from either as I stood in front of them. After probably a full three minutes passed, I finally said, "am I visible to either of you, or am I like a ghost?" The squatting fellow peered up angrily with one eye and said nothing. The guy at the register replied, "sure, sure" but continued with what he'd been doing. I told them nevermind and left. Not one attempt by them to apologize, nothing. I will never enter that store again. read more

I don't shop here often, but I an always amazed at the personal service I receive! I needed a battery for the key/car alarm for my 2015 Camry. Jesus found the correct battery in stock, took my alarm device apart, put in the new battery(not an easy task with all the little parts fallling out which had to be precisely put back in), and put everything back together. He even engraved, with my permission, the battery number on the back of the key alarm. I've received the same type of service here when purchasing windshield wipers. I will recommend Auto Zone to everyone. read more

Super helpful staff especially Richard who was his first day there from the Murrieta store. Assisted with front light bulb replacement and windshield wiper replacement. A++++ customer service all around from all staff read more

Just had a great experience with Chris and Jacob. Needed to change a headlight bulb on a delivery van so I didn't have tools with me. Autozone lends you tools WHEN AND IF they have them handy. In my case I needed a 7mm and 9mm socket (1/4") with an extension. The store had the 7mm & 9mm sockets but not in 1/4. Jacob was kind enough to get a 1/4 ratchet out if his car for me to use while Chris was searching in the store tools. Again thanks to these two guys we were able to get this bulb issue resolved quickly. read more