Can save you hundreds of dollars - Juan is the best! ​I cannot recommend this AutoZone enough, specifically the manager, Juan. I came in frustrated because I had just paid to have a new alternator installed, yet I was still having issues. Juan tested the "old" alternator, and it passed--meaning wasted money at a mechanic. ​Instead of just sending me on my way, Juan told me to bring the car back immediately while he was still on shift. He performed a full diagnostic for free (a service I didn't even know existed!) and pinpointed the actual error. He didn't just tell me what was wrong; he taught me how it worked, gave me a quick "auto history lesson," and showed me exactly how to fix it. ​He even went above and beyond by recommending a local spot for dent and paint repair. I'll be bringing all my vehicles here for a check-up before going to a mechanic from now on. Thank you, Juan! read more

If I could give more than 5 stars I would. Tania was an absolute angel! I came in asking for help with two things; check my battery life and change my headlight bulbs because they had blown the night before. Tania greeted me so respectfully and did not make me feel like it was going to be a hassle to help me and she proceeded to do just that. She simply said yes, I can help and asked me to pop the hood of my car. I've been to other Autozone's before and I've always felt uneasy with the service provided but I am SO GLAD that I came to this location. She informed me my battery was good and how often I should check it. I was already appreciative for that but then she went ahead and changed my light bulbs herself and I was absolutely grateful. She's very knowledgeable and it shows. This Autozone definitely has a great employee on their team. Muchas gracias Tania you made my day! read more

This automotive establishment used to be one of the best in the business for people who were mechanic enthusiasts and enjoy working on their cars, however lately their lack of commitment to help their customers, which the majority are local residents, community in other words, have fallen down to the floor. Today my friend's car check engine came on and I told her to go and have them check for free or at least that's what they advertised, and a young man told her they don't do that, and instead I can borrow you the computer and you need to do it yourself, my friend who is a cancer survivor and doesn't have the enough resources at the moment wanted to find out how to get it fixed in a inexpensive way was very disappointed, including me who has had several cars and they used to be my option to buy parts, I took the time to call ones she call me and told me the outcome and I believe I spoke to the young man who help her, and gave me a lame excuse " they don't do that anymore and it's very simple to do it" to me that's a ridiculous and condescending way to avoid help a needed customer. In bustall customers are supposed to be treated in a fairly way and respectful way that's management 101, instead she went to their competitor down the street ( O'reilly auto parts) and a young lady help her and the code was showing nothing but gas cap, my friend bought it and she went on her way to a doctor's appointment. I am afraid nowadays business lack that bond of customer service and customer retention and let go and good customer because of one their associates lack of customer service. read more

AutoZone Auto Parts - This place - Auto Parts & Supplies Near Me - Tujunga, California

I was amazed by great service. Eddie helped me with windshield wiper because my SUV did not take any vipers . He went back and forth to find the correct one for me. Also, I asked so many questions in regard to car wash materials and he answered without getting frustrated. I really appreciate the personal approach of all the crew specifically Eddie .I did not know what I need and he figured it out for me read more

AutoZone Auto Parts - Great service - Auto Parts & Supplies Near Me - Tujunga, California

Unacceptable treatment of a minor My 16-year-old son was verbally and emotionally mistreated by the store manager at AutoZone #5494 (Tujunga) during a simple return using an online return code. I was on the phone and overheard insulting, belittling comments, including "Who cares what she has to say, she's not in the store." read more

They alerted me that I was buying a rear wiper by mistake, found what I needed and switched out my old wipers for the new ones so no more squeak as I drove home! read more

I went in for some fuses talk to Clint very helpful. Had to check out a couple different ones and he did it all quickly and fast efficiently also got some windshield wipers because it was raining out. Hadn't changed them in a while and he put those on for me best service around.... read more

The service is excellent but the products have suffered and quality low. Hopefully this will change.

I needed to change my car battery after having a good 4-5 year run with my old one and I'm so glad that I walked into this AutoZone! 2 ladies initially assisted me with finding the correct/best suitable battery for my car then George did an excellent job installing a fresh new one! All the staff were attentive and helpful! Thank you for a quick and an amazing experience! read more

I purchased a cabin air filter and an engine air filter for my 2012 Toyota . Chewy helped me taught me how to change it myself for next time! So glad they helped me out and also have the filters in stock . Thanks for the work! read more

Great Service came to test my battery they tested it replaced it excellent service from Juan and another lady that works there in the morning this was May 5 2023 highly recommend this AutoZone read more

AutoZone Auto Parts - Juan replacing my battery - Auto Parts & Supplies Near Me - Tujunga, California

It has happened to me several times, nobody helps and they are not even interested in charging me for what I want to buy, they leave me waiting and I just look at everyone walking without doing anything read more

AutoZone Auto Parts - bad service - Auto Parts & Supplies Near Me - Tujunga, California

Horrible manager he said they can't go out after it gets dark because the mountains are lonely . I then went to auto zone in eagle rock where i was offered a refund but needed to be at the store it happened. Manager thought i was scamming but he was not trying to say they should have gone to help me he kept repeating to make a complaint nothing will happen to selfish read more

Jorge was so sweet And helped me switch out my headlight and fixed my back signal light. He was great definitely recommend this location

I had a very good experience today with Juan Soto. My husband and I decided to go to Autozone to purchase windshield wipers for my X3. We were stressing over how we're going to change them after we purchase. Juan to our surprise offered to replace them for us and just by looking at the process, we were happy that we didn't have to do it ourselves. Thank you very much Juan for your excellent customer service and for going above and beyond read more

Had a great experience at auto zone.. Angel helped with my battery replacement and did a great job.

Would like to give a big s/o to the Associate/Manager Jolly! This individual def needs a raise and a bit more supportive staff. If everyone buss their butt the way he does sheesh this location would be unmatched. But on to the positive ...this individual was a huge help with my battery problem and replacement. I am thankful to have lucked up and got him to assist me today. Thanks man and appreciate the car talk as well (Tesla's all day ) read more

I came in to purchase a 12 V battery for my Prius. They had it in stock (I called first), so I went to pick it up that same day. Luckily, their hours are pretty convenient. Unfortunately, they don't install batteries on Priuses. Not sure why since it was just the regular 12 V battery. Another reason for the 3 stars is that when they quote the price, they quote the pre-rebate price, meaning minus the $18 they refund you for letting them keep your old battery. Since I had to go somewhere else to get it installed, I didn't get that price. read more

Im an car idiot. And this young lady was super helpful, showed me what I needed to buy, and what I needed to do, and even showed me how to do it on my car. She was super nice, knowledgeable, helpful, and fast. She didn't make me feel stupid either. And helped me a lot. I even dropped my wallet in the parking lot and she came and ran out to give it to me before I left. Best auto zone ever read more

I had a disappointing experience at the Autozone in Sunland. Despite expecting the usual quality customer service I receive at the Autozone in Canoga Park, Reseda, Mr. Soto, the manager at the Sunland location on Foothill Blvd. did not provide the same level of service. I regret to say that I will not be returning to this location in the future. It may be helpful to address the issue of poor customer service at this Autozone. read more

I usually go to Auto Zone in Canoga Park or Reseda and their customer service has been adequate. Unfortunately, the Manager at Autozone on Foothill in Sunland, CA, Mr. Soto, lacked the quality customer service that was expected. I had asked for his help with a straightforward task, but he simply directed me to do it myself without offering any assistance. Additionally, when I requested help with the installation of my nearly $60 purchase, he refused to assist me. As a result, I am extremely dissatisfied with the services provided by Manager Soto at the Autozone on Foothill Blvd. in Sunland, CA. read more

I noticed the rating was not so great, but my experience while shopping there was really great. I wasn't able to find what I was looking for and the staff member went above and beyond to check if they had what I needed and even went a step further to help me find what I was looking for online. I'll definitely keep coming back to shop here to buy here first! read more

My wife went to their store to get a replacement breaklight. Used their system to select the part. Turns out the bulb was wrong. I took it back for a refund and was told by the shift manager that I could only get an exchange or store credit without the receipt. Returned with receipt and was told I could only get an exchange or store credit without the receipt and original credit card. 3 trips that included a system failure and two service failures by the shift manager. I'll take my business to oriellys down the road read more

The worker sonny didnt help me at all just half assed And told me the wrong things atleast he was kind

Customer Service is wonderful. Said a and George helped me with windshield wipers and the price was excellent! My family comes here too!

Last week I went to this store around 10 am to buy a window wiper for my car. A very nice boy with a great smile asked me if he can help me. I gave him the year and model of my car, she show me the different options for the window wiper, charge me, and before I leave I ask him if he can help me install it He open the boand went outside to help me. As soon he saw the window wiper he said " your wiper its new" they just forgot to take the plastic shield" He went back to the store, talk to the manager and return me the money. It is uplifting to get this kind of customer service, most important, Honesty and professionalism . I will need tires soon, and now I know where I am going to get it. I just wish I could write the name of this two persons that helped me. Thank you ! read more

By far some of the worst customer service I have ever seen, the Fatman (I'll call him that) barks at customers with his heavy accent. When he sees you walk in with a backpack, he barks "Hey! No backpacks in herrrre!". It's like communist Russia but without the utilitarian prices. Like I am really going to have you hold a $2k leather bag behind your counter....sure Fatman....surrreeee. Then the Fatman smokes his cigarettes outside about 4 ft from the store door. Never helps anyone and is simply rude to patrons. Clearly, there are smoking zone laws in the city of LA but they don't apply to you eh...Fatman? Instead you have your little domain with your cheap cigs and a job you clearly hate. Oh and did I mention I watched your push around other employees...even harass them? No CCTV here to watch your slacker behavior? And ya the prices are BS. You can get far cheaper from Amazon or another car parts shop. But nooooo....you won't have the luxury of the Fatman yelling at you over stupid bullshit spark plugs. Imagine that? Not being able to browbeat your customers or he'll continue not helping them. I certainly hope corporate or the Kremlin sees this. Your team really needs customer training. And ya, get rid of your cig smoking constant break taking slacker Fatman. read more

This is the most horrible Autozone with really ignorant staff and truly helpless manager who is so unhappy with his job that he has to take it on the customers. I will never buy anything from this location again. My car stole in the giant empty parking lot of Autozon where you can park 40 cars at list and there were only 4 cars in this parking lot at that time. And while I am trying to get the car started ar the mean time called the towing and all this in less then 5 min time guess what the stupid Manager of this Autozone does instead of helping me, he comes out with another fellow of his and starts yelling at me for having my car stoled and threatens to call Cop if I dont move the car immediately. What a Idiot . What a Idiot .Pitiful small creature with No brain whatsoever. read more

The manager Chuy was super helpful today. He had a great attitude and seemed very willing to help. I saw him interact with a couple guys that had shitty attitudes and his demeanor never changed at all. He remained pleasant, and went above and beyond. Seems like a guy that likes his job. We need more guys like him. read more

Doesn't get much better. They changed out my windshield wipers which were tricky to do and they even broke one. They changed out my battery. They run a diagnostic on a check engine light twice and they've offered to change out my air filter and cabin filter when I need it. There's was no wait time. Great job guys. read more

I went in this morning when there was no other customer and the three employees seemed to be busy. The aisle I needed was clearly labeled so I walked over and started spinning the rack that had the products I needed, looked up and down but couldn't fine the correct size. I did not even remove a single item from the hanger. A minute later an employee with a pricing gun and a "Frederick" name tag comes over. I thought "great, he came over to help." However, he had come to admonish me by saying "Please put things back in their places. I spent a lot of time earlier fixing that." Wow! Really? AutoZone, your prices are understandably higher but I'm willing to pay the premium for convenience and service. But if you're not going to offer either, Amazon will drink your milkshake. read more

It's unfortunate not all of your employees have the same amazing attitude. The first women who stopped to help me was very kind and helped me to look for the product I needed online. Your second employee, a younger degenerate, attempted to help me before verbally assaulting me for not "properly wearing" my face mask. I just want to say F you to the boy with a ponytail who works in your store. Do not discriminate against people with disabilities because you are ignorant. Look up ADA. Check your privilege that you do not have COPD. read more

I needed a battery replaced and Sevak (and the rest of the staff) at AutoZone was the most helpful, professional, accommodating and friendly person. He installed it for free and gave me some helpful tips. I am definitely going back to this location for all my future auto parts needs. read more

juan the store manager helped me work thru and fix my car issue. they are super nice and very helpful here. very grateful

I had my battery replaced today 12/30/2019 and was helped by Joseph. He was very nice and really did a good job as well as gave me important tips how to take care of my battery . read more

Reading Brendas experience make me to want to share mine. It was a Sunday and my brake lights were going in and out. First thing I think to replace is the light bulbs. That didnt stop problem. Then I replace fuse under dash and that didnt fix problem either. I changed two fuse under hood and it didnt fix problem. Google told me to check stop light switch. By then I had been to autozone 3 times. This time I need to look up part and there's only 2 guys. One with long hair and one with freedom tattoo. I now know his name is Adrienne. Adrienne had an attitude with me. Every time he ask me about my car to find the part his nostrils get wider. I thought he was mad the computer ask so many question to find part but it was me he flare his nostrils at not computer. When Adrienne go to the back to get stop light switch I asks the guy with long hair what is his problem? The guy with long hair tells me to check out the red truck. Thats all he said. Check out the red truck he whispered. When I leave I check out the red truck. It is a Maga truck. Similar to Cesar Soyoc who mail bombs to politicians last year. Adrienne truck has many political message and propaganda. I guess that's why he didn't treat me with respect. Because I'm not blond hair and blue eyes. From that day I never go when the Maga truck is in the lot. Thursday I drive by to maybe get windshield wipers for the rain prediction but I see maga truck and I keep going. I'm not scared of Adrienne I just don't want to go to jail fighting a boy who unprofessional. Not worth it. Beware of the red truck. Unless you wear maga hat you may be treat like dirt. read more

Excellent customer service from Juan....first he assisted me with my thousand questions that I had for him over the phone and when I went in person to purchase my things he helped me pick out the right parts for my car....not only he was super patient with me he got me out quick. Super satisfied with his work at this location and more people should be like him loving their job and loving to help others. Thanks Juan!!!!!! read more

3/31/19 update: I was forced to come to this store on Tuesday. My Tío came down from AZ for my Moms Bday. From Sunday to Friday he was doing what he does, work on cars! I told him that I may have some sort of electrical short. After looking at my car he concluded my battery post may need to be cleaned, and or my clamps needed to be changed. I wanted to go to Oreillys, he wanted to go to autozone which is closer. I finally had to tell him why I refuse to go to autozone. I told him about Adrian H. I told him about the disrespect, the eye rolls, the aggression. Hoping he'd understand and agree to Oreillys, I was sadly wrong. He started ranting about being born and raised in Pacoima blah blah blah, so off to autozone we went. Now thanks to my fellow yelpers I know that Adrian drives a red gmc truck with black trim. I know what the truck looks like, and I know that the truck switched from regular license plates to dealership plates possibly to mask illegal activities, and I know there were pictures posted here showing this. I now see those pictures and those reviews have been removed. They're gone from yelp, but not gone completely. I'd printed out, screen shotted, and forwarded much of that to autozone corporate prior to the disappearance. IDK how, IDK why, but maybe yelps legal disclaimers about businesses not being able to pay to remove reviews are bogus. I don't know, but I liked being informed and in the know. ((((Please Goran if you see this I've added you as a friend. Accept my requests so we can stay in touch. I may be deleted as well, but I genuinely appreciate your efforts)))) Anyway, knowing what to look out for, as soon as we pulled in the lot I breathed a sigh of relief because I did not see Adrian's truck. The last thing I need is for my Mother's youngest brother getting in trouble defending me. Don't know if I'd forgive myself. My relief however turned to anxiety when I asked myself what if Adrian is driving another car? What if his truck got impounded by the cops behind the alleged bogus plates? I became anxious. As my uncle finished his phone call before turning off the car I nervously tried to see who the h*ll was working the register?! What a headache. Long story short (which I'm clearly incapable of), that thug wasn't there. I could see the guy had hair and glasses. Tío got what we needed without incident. Thank God...My battery still doesn't seem to be firing strong, but whatever the problem may be I'll continue to shop at Oreillys unless it's an item that has an autozone warranty. In that case I'm forced to go to one away from my home which is worthy of one star. read more

Every time I go to this place, it's down hill. I own a local auto repair shop in town, only a block away. You would think that out of convenience I would use them - not even if they paid me. Aside from the quality of parts being total crap, the employees ask the computer everything, and in turn, the computer asks them a million irrelevent questions in response. Do you really need to know if my car is 2WD for wiper blades? I've gone when I'm in a rush for a customer, and I usually regret it. If you know what you're buying, and don't need any help... great. If you need them to walk over to the computer, you better remember or have the used part you need replaced handy - they're likely to give you the wrong part. 3 times in a row. I go to them when I'm desperate - like when my upper radiator hose blew on my BMW at 7pm one evening. I didn't have one handy, and most (especially european) parts places are closed at that hour, so I went to autozone hoping that they would have it. While I was lucky they did, I was not so lucky that whoever stocks/tags their inventory is a top-shelf idiot. Do you want to know how they tag a HOSE? The tag it with a plastic ring/tag holder GOING THROUGH the hose... about 2 inches past the edge. Common sense is apparently not so common. I looked at the guy, who was holding it up to me by the tag. I chuckled and said, "Are you kidding me?" He looked at me confused. "You DO realize it's going to leak from there, right? Why would you guys pierce a hole in a hose?!" He just laughed and said "I don't know.. sometimes we stock them that way...maybe it won't leak..but yeah, it's the only one I have." I took it anyway, as I was lucky they even had one and had somewhere to be within the hour. I figured just buying another hose the next day is still cheaper than hiring a tow and less convenient than being without a vehicle. As anticipated... it immediately started dripping from that exact spot. My personal opinion: I would rather wait an hour for reputable parts to be delivered from parts suppliers in the valley. They're usually the correct parts too. THAT HELPS. read more

I called the day before we went there to order a small part for the door lock on my Honda. The female I talked to said it would be in the next day by 11am. We went in and talked to an older gentleman that couldn't find the part after looking for maybe 3 minutes. He didn't even try to take our information and look in their computer system. He got a real attitude and started telling us that the girl messed up and we were in the wrong for not giving her our credit card information over the phone (even though she didn't ask or need it). He was waving his hands in our faces and being a real jerk while we stood there quietly. The assistant manager came over and took my name. WOW the part came up in the computer system! He said the part didn't make the shipment so it would be in after 1pm and we could come back. We came back and got the part, went into the parking lot and put the small piece on the door panel and it didn't fix the issue we were having with the lock. I read the receipt for the return policy and it said we could return the part within 30 days in original packaging. Given the treatment we had already, I really didn't feel guilty about returning it within 10 minutes of purchasing it. Then these guys tried to tell me I couldn't return it, even though I had their return policy in my hands. Eventually they said they would do it, but "only this one time." Well it will be only that one time because I will be taking my business to O'Riley. read more