From inspection to maintenance, service and treatment is always superb. my family and I have relied on Baker Automotive for 20 plus years, never a complaint never let down. read more

JR has service my cars for years. He kept my Jaguar running for years and now services my Hyundai sonata. Service is quick and reasonable. He's not going to try to upsell women or the uninformed. read more

Amazing experience and top customer service here! They went above and beyond to accommodate to my schedule and were very kind. Would recommend them to anyone- been here multiple times. read more

Family owned and reliable. I've used them for years. Rocky is my go to mechanic. Upfront with all cost before proceeding.

I was nervous because you read reviews on women being taken advantage of but to my relief I was treated so well. Called and Steven was not only cheerful but very helpful. Though he didn't see the car he gave me a quote and I was booked. Every time I called to check on the status he was there to ease my mind. My car is now running and he also wrote notes for my mechanic. Thank you so much to Steven and his team, my baby is back to her best shape. read more

Baker Auto - Auto Repair Near Me - Charlotte, North Carolina

The actions from this place are truly dishonest and disrespectful. Baker Auto certainly targeted me for being a young, female who does not know much about cars and tried to pull one over on me. I went in for my NC State inspection and failed my test due to my front headlight being "out". They wrote me an invoice for $240 if I wanted to get it fixed and a few additional services (oil change, get a new license plate light). For reference, the inspection is only $30. I drive early In the morning everyday, so it seemed very unlikely that I wouldn't have realized that my headlight was out. I picked up the vehicle without getting anything serviced and had my boyfriend take a look - he immediately realized that all of the left headlight lights had been completely unplugged and once plugged in, there were all working perfectly fine. This is a very poor representation of a local business and I would never recommend this auto shop to anyone. read more

I searched the local mechanic shops to get my wife vehicle repaired. She needed a water pump. I received two quotes from different businesses including a car dealership. They both quoted under $800 to change the water pump but could not do the job because they were backed up with other clients/cars for the next two weeks. We got a third opinion/quote for over $1000 and was shock by the price gouging. We had know other option but to pay it because my wife needed her vehicle. The next day the car was supposed to be completed that morning. I called around 2pm and they stated they are waiting on another part. They broke a part themselves while removing the water pump and then charged me the consumer for their negligence. Now my bill added up to $200 more than what they had quoted the previous day with know phone call to me at all. DO NOT USE THEM. OVERCHARGE AND WANT BE ACCOUNTABLE FOR THEIR ACTIONS read more

This has been the most reliable and trustworthy experience I could ask for. They were very knowledgeable and showed me everything that needed to be worked on and the reasoning behind it. I go there for even oil changes now. This is the only team I want touching my truck. read more

Awesome experience. Being new to the city, and driving a Volkswagen, I was skeptical about taking my car anywhere but needed to get it fixed. After the diagnostics I was given a very detailed breakdown of what needed to be addressed. When I picked up the vehicle I was taken through a breakdown of what was done and what I should keep on my radar to prevent bigger issues. Very knowledgable. I've found my new garage no doubt, highly recommend. read more

Awesome place! Michael Schilling and the rest of the team did an exceptional job diagnosing my car's problems, discussing it with me without talking down to me, and explain the costs before doing any of the work. The prices were very competitive and the work was top notch. Hopefully they are going to keep my GTI on the road for a long time (if I can avoid some of the knuckleheads on 77). Baker Auto will definitely continue to have my business in the future. read more

Great service and top notch mechanics. Rocky and Abbie are the best. Their work is unsurpassed and they will always give you a honest quote. read more

Baker Auto - Auto Repair Near Me - Charlotte, North Carolina

Never had a better experience at an auto shop. My car was making a funny noise and could not wait for my dealership appointment. Went in and they found what was wrong but suggested to still take it to the dealership to save my money. Only charged me $20 to take it for a test drive and offered to tell the dealership what tires to put on to save me money. Being a woman sometimes I feel like mechanics screw you because you don't know any better but they took the time to explain everything to me and were very helpful! read more

All our service has been great. From Mr. Link, to his nephew Worth, & Abby the mechanic, we've had such a pleasure working with all of them. They take the time to answer all my questions about my Volvo 850 SW. It's a older car so it needs a lot of TLC. We've been going to them for about 4 or so years & my husband & I are very pleased with their work. read more

These guys are great. As a young female, I am always skeptical getting my car fixed. I used to swear by the AAA dealerships, but after checking out the one in South End and being told I had a bunch of major issues with my vehicle, I was skeptical and took it here for a second opinion. They were very honest about what actually needed done (and what was totally unnecessary), performed the work for cheaper and also showed me each item on my vehicle so I could know what to look for in the future. They have also happily replaced burnt out headlights, turn signals, etc. on the spot and at no charge. While they are only open during the day, during the week, they do offer a ride within the South End/Uptown area at no charge. read more

Baker is the best! I am so grateful for all of their work, making me feel safe and happy in a reliable car after each visit. They have serviced my car for 10+ years and I wouldn't go anywhere else. Trustworthy, genuine, knowledgable and so helpful- Highly recommended! read more

If you own a Volvo, discontinue going to the dealership for your maintenance NOW. Baker is about 30% cheaper, same quality and Tom Baker is a saint in the automotive repair industry. Sorry University Volvo, you are great too --- just too expensive. Goodbye!!! read more

I am new to Charlotte and took a "barely running" 1997 Volvo station wagon in about a month ago and got a review of needed repair issues within 2 hours. The issues were quite serious and all work was finished by the end of the next day. I also had a stringent time constraint which was cheerfully met. I was more than pleased! I have never had auto work performed with such wonderful communication and pleasantness. A great place to have work done! read more

The new ownership, under Werth Pearsall, is responsible for our 2003 XC70's engine SEIZING and TOTALLING our car. We have been taking our 2003 XC70 for the bigger work to Bakers for years as they had a great reputation. Unfortunately, there is new ownership and the place has gone downhill. My wife brought the car in for several items to be checked and fixed and basically make sure the car was in decent shape for our 17 year old daughter to drive. The car was fixed however the oil was almost empty at the time and never checked. The engine seized up after my daughter drove it for a week our so. I called Werth the owner to talk about this, and he told me if you go to a doctor to get your knee fixed, you don't get your heart checked. I told him the doctor checks vitals at every visit regardless of why you are there.......engine oil to me is a vital element of the car. Very ARROGANT and no way to run a business. He never once apologized or indicate to me "how can we make this right" read more

The service was great! I had a very unexpected break down and they took care of me right away and had my car back to me the next day. The staff was very helpful and very kind. I would highly recommend them to any one. A. Lander read more