Todos mis servicios de instalación de llantas los hago con pep boys y siempre llevo mis propias…read morellantas y hoy cuando fui me dijeron que solo las instalaban si las compraba ahí mismo y justo yo las llevaba. Pesimo servici. El señor que me atendió se llama Alex. No lo recomiendo para nada mejor vallan a otro

This is your warning to avoid this shop at all costs! Below is a detailed account of my experience:…read more Initial Issue: I noticed an oil leak from the front end of my car and scheduled a fluid leak evaluation which cost $29. Evaluation and Quote: During the evaluation they claimed that the valve cover gasket was the source of the leak. I was quoted $426.79 over the phone for the replacement (which I later found out included an undisclosed extended warranty fee) Repair and Continued Issue: I agreed to proceed with the repair. Alex, the manager, confirmed that the repair was complete and that the car was no longer leaking. However, within 2 hours of driving home, I noticed that the car was still leaking from the exact same spot. Second Visit: I returned to the store and spoke with Alex again. He looked under the car and said he didn't see any leak and suggested that the leak might not be oil but another fluid (it was absolutely oil). Alex asked me to place paper under the car and return with it the following morning. Follow-Up Inspection: I returned with the oil-stained paper, which I showed to Ralph, an associate at the counter. Ralph looked under the car and (confirmed) that there was indeed an oil leak on the bottom of the engine. He stated that the Forest Park location is not equipped to handle this type of leak, as it requires removing the transmission. Ralph had no explanation for why the leak was missed during the initial evaluation. Concerns: The fluid leak inspection was inaccurate. I proceeded with the repair based on incorrect information provided by Alex. Additionally, there was no indication that dye was used to assist in the inspection, yet I was charged $5.99 for oil dye (isn't this fraud?) I went to another repair shop and they performed a "real" leak inspection which confirmed the true source of the leak. I am dissatisfied with the service provided by Pep Boys and they've yet to respond to my request for them to honor their 100% satisfaction guarantee. Go somewhere else!

Why have store hours posted if you're not going to be open during them ? I got here earlier than…read moreexpected which is fine I can sit and wait . Store says it opens at 7:30am and it's 15 mins to 8 am and still no employee in the parking lot. This is ridiculous .

I received such great customer care here. Marcus went above and beyond to help me…read more He was most helpful and made me happy.

Accidentally forgot my wallet there today. They searched my phone number in their system, and gave…read moreme a call. Was able to pick up my wallet before they closed. Thanks guys!

I had to go and get one of my turning signal lights replaced on my car. So, I stopped into Advance…read moreAuto Parts. I like coming here because the staff is super friendly and knowledgeable when it comes to cars. Johnny the store manager is awesome. He is always attentive to customers and his staff. Whenever, someone walk inside this location the staff always greets you with a smile. If they don't carry certain parts that you need at their location. Don't worry the staff is quick to look up another location to help get you the parts that you need. Better yet.. They will have the parts shipped to their location for you to pick up in a day or two. Each staff member is trained professionally and has great customer service skills. Very patient & don't mind assisting you.

This O'Reilly Auto Parts looked clean and well-organized. They looked like they had a lot of useful…read moretools and gadgets. I particualarly enjoyed crevice cleaners I obtained from this store. They were helpful in cleaning my car. This store has a good location. For the size of the store, it looked like they had a lot of merchandise.

Great customer service! They will take care of you and will help you with everything. Highly…read morerecommended!

Hollywood Auto always takes good care of me. I have an old Toyota Prius. They know what they are…read moredoing! I've been going here for at least 20 years. Thank you Joe and Sam!

Joe and his team are absolutely amazing! Joe is very professional and honest with what actually…read moreneeds to be done on your car. I come all the way from a western suburb (about 40 minutes away) because of how I trust Joe and his team to take care of my car and be honest with the needs of my car. Look no where else and come here for your car needs. It's worth the drive to come to here.

This location is always helpful. As a woman with car troubles, they have helped me time and time…read moreagain, without making me feel uncomfortable. I just recently needed a battery replaced, an employee tested my previous battery, and installed the new one for me. Jonathan was very helpful and deserves recognition.

I needed a replacement part for my car. Ed was very kind and helped me get everything I needed done…read morequickly. They didn't have the part in stock but ordered it for me. Overall a nice experience!!

Stay away from this place, they will not value your time or respect your appointment. Prepare for a…read morewaiting game.

Service for my 2007 Mazda 5 front right destroyed tire replacement ended up a very pricey cost. The…read moreservice included replacement of 2 front tires (brand: Hancock) and strongly suggested replacement of 2 front struts (brand: Duralast) by the mechanic. Costed total of $1552!! When I checked on Google Gemini (quoted following) if the price is fair or not? I got these answers: Longevity: For an older car like a 2007 Mazda 5, using a budget part might be acceptable if you don't plan on keeping it for many more years. But if you were hoping for a repair that would last a long time, the Duralast brand, combined with the high cost, is disappointing. The Mark-up: The core issue is the very high markup on an entry-level part. For a total price of $1,042, it is reasonable to expect a higher-quality part brand. So the conclusion is get your written price quotes before you commit. I got mine via phone conversation only and they never sent me one via email or text as they promised. And the service lasted for 3 days!! (Thursday, Sep 18th to Saturday, Sep 20th end of day at 6PM).

Today is June 14th I came in at around 12:30pm. I walked up to the counter to exchange the battery…read moreto my car. The guy happen to ask me are you sure you got it from here? I said yes put in my number. He put in the wrong number and I asked him and again are you sure. I said are you sure you got the right number. He started giving me altitude and start making dumb remarks and he happen to be the manager!! He was a piece of shit manager. He wouldn't ring me out. I would like to file a complaint to corporate for even having manager running their business!!! He look like he's super high on drugs!!

Paid almost 300 dollars for a battery,upon returning the core, couldn't get my core charge,unless I…read morebought the original card back,will never purchase anything from Advance again,this was a joke..sibley & Torrence