Why have store hours posted if you're not going to be open during them ? I got here earlier than…read moreexpected which is fine I can sit and wait . Store says it opens at 7:30am and it's 15 mins to 8 am and still no employee in the parking lot. This is ridiculous .

I received such great customer care here. Marcus went above and beyond to help me…read more He was most helpful and made me happy.

Joshua fixed my car today, my left bulb was out and I hadn't any clue how to manage fixing this…read more Yeah, I'm a rookie and so thanks to him I was able to go home without a parking ticket! Thank you Josh!!!

When I was in college and would come home to visit dad in Berwyn, I would sometimes need to change…read moremy oil. I've been shopping at Murray's for years to buy oil, filters, pretty much anything I need to keep my car's engine happy. I've always received good service from the staff (and I might add that they were always well staffed) there and the check out girls have always been friendly. In fact, I bought all my auto supplies in Spring 2008 for last summer at this Murray's. Flash forward to June 2009: It's oil-changing time! Time to go to Murray's! I enter anticipating the check-out girls and service desk dude. I freeze in my tracks. Where are the check-out registers? Where's the service desk? The counter in the back has been shifted to the side of the store where the entrance is, and there are just 2 guys working the whole store. They get parts from the back for people who need help and explanations how to fix their own cars, answer the phones, AND they and they have to ring up all the customers! At 2pm on a Saturday afternoon, you'd think they'd be better staffed than that. Where were the check-out registers? Where were the check-out girls? There were not even any girls to check out! (Yeah, I go to the auto store on Saturday afternoon to meet chicks...heh). I waited in line all too long to buy 5 quarts of Penzoil and a FRAM filter. Also, I noticed the store was not nearly as clean it used to be. What happened? Turns out O'Reilly Auto bought Murray's parent company, CSK. I get it. LET'S CUT COSTS. Well, Mr. O'Reilly, I will take my business elsewhere from now on.

I needed an alternator for my truck that no one else had. They had to special order it for me but I…read morewas not able to come in and put a down payment down that same day told them that I will be in the next day for the down payment down so they can order the part when I made it to the store the next morning the part had already been ordered and was waiting for me on the counter. It was a better than I expected price for the part and everyone there was very helpful when I had questions I will definitely be ordering my parts from this place again thank you guys

From the owner: Opened in 1990 and located in Berwyn, IL, Cicero Auto Parts is an independent, family owned auto…read moreparts store. We provide the area with high quality aftermarket replacement auto parts. We have a large inventory in stock and have access to many more parts at our warehouse location. We always strive to get the customer the right part the first time and do it faster than the competition. We carry premium brands and private label parts such as: Brakes Electrical and batteries Fuel system Radiators and cooling Air conditioning Engines We have parts for all popular makes and models. Our knowledgeable staff will help you find the right part the first time. Call Cicero Auto Parts today for the parts you need and the service you deserve.

Today is my first time ever calling this place, they put you on hold and then after awhile it rings…read moreagain and then it goes to a full mailbox, how do you do business with a place that won't take your call, really unprofessional especially when you call them back and right away they put you on hold and still no answer! that is bad business! They don't even give you a chance to speak at all they just say hold and put you on hold, I guess they are better off with out the phone in costumers, they are missing out in a lot of business, it is a total disrespect to everyone that is trying to get what they need for their vehicles. this is a place is not serious in doing their job

I'm calling an they won't answer the phone told me numerous of times an hr an half now it's going…read moreon 2 an half hours an I'm calling an still not answering very poor customer service also I forgot to mention they put me on hold an sent me to voicemail after that

I was in need of a auxiliary battery for my Jeep JL. After going to the competitor Autozone, they…read moresent me on a wild goose chase to two stores assuring me the battery was at each location. I actually had them verify that it was there in the phone. Upon arrival, they told me it was a computer glitch in the inventory. Clearly was fed up at this point. I called O'Reilly's on Harlem and they confirmed they had the battery. Drove tot he store and they did. I was in and out. They also honored a veterans discount. This is now my go to auto parts store.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Went there for a crack in my exhaust pipe for a 2009 Jeep Wrangler spoke with Tony and he is a…read morestraight shooter told me come back with in an hour I did and took me in right away showed me exactly were the work was going to be at and welded a sleeve now my jeep is running smooth like I just brought off the lot no noise no rattling I definitely recommend this business and super reasonable with the pricing only thing I wish I did was took a picture of the work he did I just took a picture of the exhaust piece he cut out either way over all a great muffler shop.

Customer service is great. I have taken a couple of cars and they have not disappointed me at allread more

I visited this location to get all tires changed on my car. Ralph was extremely helpful in helping…read moreme pick the best tires for my vehicle given my budget. I'm always leary of going to any place related to car mechanical work or replacements so it's always a huge relief when I find someone who is trustworthy. Only downside to Pepboys is they didn't have enough seating for people waiting on their cars and they didn't have wipes so I could wipe down my steering wheel when it was returned (Midas did this for me so maybe I was just lucky). There's plenty of shops next door that you can walk around in while waiting for your car and this proved to be very useful for me. Good Pep Boys location.

You cannot count on this location. Appointments mean nothing. In some cases, they'll take your…read moreinformation and then not put it into their system. When you ask for a manager, they point fingers to avoid confrontation, and no one cares. There's no apology, or offer to correct the problem. Just blank stares and animosity toward you for creating an issue. I don't know why I went to them in the first place. Meineke on Madison is so much friendlier, more professional, and appreciative of your business, while offering better or same pricing. If you are looking for a car repair shop that will treat you courteously and professionally, and NOT as a necessary pain the staff needs to go through as part of the day, just skip this Pep Boys location.

Regina H. Hello…read morerecently my husband and I purchase a 2019 Nissan Rouge. Katie was our salesperson at the time. She was very kind and took the time to help us fine the vehicle of our choice. We are happy with our new vehicle.

They snapped with selling me my Q, already pre approved no questions asked! Ask for Ivan!read more

I came here in desperate need for a battery replacement and walked out with so much more. Thanks to…read morethe awesome customer service from Mariano, I was able to make some much needed updates to my car. Highly recommend coming here for your auto parts needs.

I bought a starter from this place and in less than a month it stopped working. Found out that the…read morestarters they sell are remanufactured garbage and they only give you an exchange not a refund on any electrical parts. Well before finding this out I went to a shop and had them install a new starter and instantly you can hear the difference between a good starter and the starters that they sell. So then I went to the store to try and get my money back and found out they will only exchange it for a new one because it's an electrical part. I explained that I have another starter in the car so I had no need for another starter that's going to fail anyway. The store manager shrugged his shoulders and said that's all we can offer. Lesson learned beware what you buy and who you buy it from. I wouldn't go there to buy an air freshener after this experience!