DO NOT TRUST THIS SHOP WITH YOUR VEHICLE…read more I am Chris, the owner of a white 2012 Nissan Rogue that was serviced here in 2022. I paid for a tune-up and specifically asked the staff to check all fluids and make sure everything was in good condition. I was assured that everything, including the transmission, had been checked and was fine. Less than a week later, my transmission began slipping and struggling to go into gear. I had an independent mechanic inspect the vehicle, and he discovered that the transmission fluid was extremely low or effectively empty. We attempted to refill it and see if the transmission could be saved, but the damage had already been done. I was ultimately facing a repair estimate of roughly $5,000 and ended up junking the vehicle and purchasing another car. To this day, I cannot understand how I was told the transmission was checked and in good condition when I experienced such a catastrophic failure immediately afterward. Unfortunately, this was not the only issue I experienced. On another visit, I was told my vehicle was ready for pickup. When I arrived, I was then asked to wait because the oil service had not actually been completed. I watched the technician finish adding oil after I had already arrived to collect what I had been told was a completed vehicle. I also had to return because a plastic component was left in my back seat after service and had not been reinstalled. One mistake can happen anywhere. Multiple incidents involving quality control, communication, and attention to detail are much harder to overlook. The financial impact of these experiences was significant, and I have never felt that anyone took responsibility or provided a satisfactory explanation. Based on my personal experience, I cannot recommend this shop and would strongly encourage customers to seek a second opinion on any major service recommendations or inspections. This review reflects my honest experience as a paying customer. Junior, Ryan, and Shanice, I am deeply disappointed in all of you. The consequences of what happened cost me thousands of dollars and left me paying for a replacement vehicle. Whether you agree with me or not, I have had to live with the results of these experiences for years.

I am so grateful the location is open (all day on Black Friday) and willing to accommodate me at…read morethe last minute......2 days before my inspection sticker expires. I was told to come in only if there are no lights on your dashboard. I arrived and was helped by a pleasant counter lady. The office is small and the garage can hold at most 3 cars. I was In and out. Very professional service and I couldn't be happier.

It was my first time doing oil change at this shop and the experience was amazing! No appointment…read morewas required. I came in around 6:00 pm and my car was serviced as soon as I dropped it off. I was able to pick up my car within 30 minutes and the oil change was done. Friendly staff and great service. Definitive recommend this auto shop.

Professional & efficient service. Appreciate the 7-day business hours plus opening at 7am.read more

Good guys. I have a old 93 f150 and they hooked me up…read moresame day service and price was right.

The people who run this place are sheer crooks. "sunny"…read moreasked me to pay him anyways if I refuse to do unecessary repairs that would cost hundreds of dollars.He said that they need to "do something", whatever makes him money for the car to pass inspection.They just randomly pick on parts that are still good to ask me to pay to "fix" them. Avoid them at all cost.

Busy shop but owner was attentive and speedy to investigate my car issue, and gave solid advice and…read morerecommendations. I know a bit about cars and he was spot on. Honest, reliable and efficient.

First time coming here. Went to get a photo inspection. Asked who could help me. Worker replies…read more"Can't you see who, there's only one person walking around" Ok Then I ask the guy walking around for help with a photo inspection . He replies with " clean all the snow off your car first". Mind you I already did before I left the house. All that was on it was a few pieces of snow. Well ok I'll go grab a window cleaner from their gas station. It's only a couple pieces of snow. BOOM The worker runs up yelling at me saying "Put that back right now, Put it back!!!!" I said it was just a couple pieces of snow what's the big deal. Worker still being disrespectful and rude says "it's only for windows can't you see?" TWO TIMES ABOUT ME BEING ABLE TO SEE?????? Maybe because I'm Asian but I'm telling everyone I know to stop going here. Racist and rude on my first try with this company. Never again.

'Never judge a book by its cover' is an appropriate segway into a snapshot behind the seemingly…read moreindescript neighborhood auto parts store. There is no way of properly explaining just how enjoyable an experience it is to address your automotive needs. You really should drop in and see for yourself. Isaac is a long time Forest Hills merchant, kind and honest in his smile, and any possible part need you may have will arive within a few hours at most. Forget.the corporates, O'Riley, Pep Boys, they can't hold a candle to I and A. Artie is the front man for Isaac and he knows his automotive, he made bones years before many mechanics I knew and he posesses a fine understanding of 'heavy duty' vehicles, so truck owners are as easily taken care of as much as us car guys.

I just replaced my Mother in law's car batt, they had by far the lowest price and were very…read morehelpful. They are my go-to guys from now on....

Exceptional! I was treated with respect from the moment I walked through the door. I received…read moreservice I could truly trust. John worked on Lucy (my car), and he called me several times to keep me updated on the diagnostics. He never pressured me into doing anything I didn't want to do. That showed me this auto shop isn't just about making money. They genuinely cares about customer satisfaction. When I picked up my car, John explained everything to me again in detail. He even let me know that I could save more by paying in cash. Of course, I never pass up a discount, so I went to get cash from the bank down the block. My car is running smoothly, and I truly believe I've found my new auto shop.

I'm just an average guy lucky to have my dream car and even luckier to have a mechanic I can rely…read moreon without hesitation. I have been a customer for 2-3 years now, every car that I've owned at a time and brought to this shop has always been treated with care, reliably maintained and fixed. Their prices are extremely fair in my personal honest opinion. I'm proud to say that Great Bear Auto is honestly the most trustworthy mechanic shop I know in Queens. I consider them family now. Their determination to fix an old car like mine is rare and greatly appreciated. I will genuinely always hold Great Bear Auto with high regards for so many reasons. John cares just as much as I do to make sure my car is well taken care of. Carrie knows how to get quick results, Joe and the rest of the team deserve great praise for all their hardwork. Audra is such an amazing and inspiring individual that I feel lucky to cross paths with. With Audras leadership and the staffs followership, Great Bear Auto shows the quality of their work through their team effort. If you're looking for a trustworthy mechanic shop that cares, seriously give them a call, visit and let their amazing mechanics do their job and I swear you'll be impressed. PS: Some pictures were taken by John at Great Bear and shared with me as progress updates. Here I share them with you, for a review you can trust.

Had a hard to find tire size tire in stock, new and used options with good tread and only a year…read moreold. 255 35 19 Price was average/fair. Service quick

This place has definitely went down south! No wonder I'm the only one there because is usually busy…read moreespecially on the raining day . Back story one of my tire is acting up losing pressure so decided to go there , first thing show up kindly ask him to check the tires because it was losing pressure and he straight up give me attitude for no reason. I'm like fine maybe he had a bad day Took the tire off to check and came back said nothing wrong I'm like okay can you add the tire pressure because is not showing correctly and he told he did. So I'm like fine give had some tip for the work and guess what it's not enough! Just for check and add the pressure he was demanding $10 didn't patch or anything just add the tire pressure I'm fine start the car and it's still showing low pressure so I ask him again if he add the pressure because is still showing low pressure and he said he did. So I told him then why is still not showing the correct pressure! You know what he told me that's not my problem it's your car! You know your car! You damn right I know my car and it's telling me low pressuring I have to demand him to add the tire pressure in front of me to the right pressure after I already paid him and told him numerous of time! Lilke you open a tire shop and you don't know tire problem so why you open the shop and what I'm a paying for ??? Anyway just want to share the experience that I have with this shop you'll be warned what coming there plenty of other tire shop near by and actually try to help you and provide a SERVICE that you paid for ! And this it was a simple fix! I can't imagine if you bring your car with bigger problem might leave with even bigger problem!

Patched my slow leak (lovely nail) efficiently and quick for a reasonable price. We've been going…read morehere for years and will continue being a customer. especially since we're always picking up a nail or two in our tires.

They only plugged my leaking rear tire and damaged the chassis while jacking up my car., then…read morecharged me for an improper tire fix. Never going in to this shop again!