I had a really good experience at the Costco Tire Center. As a local photographer in Las Vegas, I'm constantly driving to photo sessions and events, so having reliable tires is really important for my work. I originally bought my tires from Costco Wholesale, and when I recently got a flat tire I brought my car in to have it checked. Colby helped me and provided excellent customer service. He was friendly, professional, and explained everything clearly. He got my tire taken care of quickly so I could get back on the road and continue heading to my photography sessions and events. I really appreciate the help and the great service. Thank you Colby and the Costco Tire Center team! read more

Costco Tire Center - Tires from store - Tires Near Me - Las Vegas, Nevada

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Ordered replacement set of tires. The price was good and they did attach them correctly to my car, but that's about as good as it got. Even though I had an appointment there was a 90 minute wait. My local tire discount centre doesn't keep me waiting that long even if I don't have an appointment. They significantly underinflated my tires. When we dropped off the car, we were told that they would verify the correct tire pressures. It's an SUV EV, so the pressures are relatively high. There's also a plate in the car that gives basic pressures. They were close enough on the front, but 9 psi under the door plate for the rear, and actually 13 psi too low for the particular tire that they were installing on the car which requires higher pressure. When I took it back in, the tech couldn't have been less interested, not even an acknowledgement that they screwed up, much less an apology. And he seemed disinterested in purging the tires of the additional air I had to put in myself. That's despite the paperwork telling me they do that if I add air myself. He refused to do anything other than what the plate suggests, despite the display in my car and the BMW app telling me these tires need higher pressure. He insisted they have to follow the plate but they obviously didn't do that when they originally fitted the tires. So ultimately I didn't even get the hundred percent nitrogen filled tires that is part of the Costco deal. Definitely would not bother coming here again. The cost saving is not worth it for the incompetence and poor service. They need an overhaul. read more

Before heading out of town, we discovered a screw in our 2 month old tires we purchased from Costco for our new used car. Anthony was awesome! Checked and found there was no leak (thank goodness) and graciously helped us check and inflate our spare tire! We really appreciate his service! read more

It's pretty churn and burn at the Costco Tire Center. Don't expect a whole lot of help. It isn't a huge issue as long as you know that going in - do your own research, pick your own products. I ordered in-store and when the tires came in, they called to book me. The tires were supposed to come on Monday. They called on Thursday. I booked installation for Friday. I'd tried calling on Wednesday. Don't bother with that. They don't answer. Installation was less than 2 hours from the time I dropped off. Overall, I am happy with the purchase. Good price, good tires, not too much hassle. The main reason for my not great 3 stars is that they returned my brand new tires and clean rims covered in gross white grease. That's what I mean by churn and burn - its so rush rush that they don't bother with a 1 minute per tire swipe with some cleaner and a microfiber towel. Class it up, tire guys. read more

Costco Tire Center - Tires Near Me - Las Vegas, Nevada

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I can solve the world's problems and move mountains, BUT give me a flat tire and I become a damsel in distress. I've come to trust the fine employees of Costco's tire center through the years, and today was no exception. Much mahalo to Juan and Daniel for coming to my rescue. What I appreciated most was their professionalism. They didn't dumb things down or assume that the previous tire store (closer to my house) made an accurate assessment assuring me they would check all 4 tires thoroughly. Having a flat tire doesn't sting as bad when you can eat lunch at the food court and make friends while you wait. Tire Center: Small sidebar - Food court was kind of a hot mess. My new Costco friends and I were all acknowledging how things were never this messy 5-10 years ago. What's the deal, Costco? Your tire guys are crushing it. Maybe you should send a few tire guys over to the food court for quality control. read more

I needed a set of tires and decided to go with Costco tire center. The shop always looks really clean and that gave me confidence that they do good work here. Process was pretty simple. Just ordered my tires online and scheduled and appointment. I actually got my appointment day mixed up and showed up the day after my appointment. They were able to take me as a walk-in which was really nice. They had me in and out in just over an hour. The staff in there were really nice and professional. It looks like they take pride in their work. Try to get an appointment they get slammed. read more

Five stars for the Costco Tire Center at Pavilion in Summerlin! I was so impressed with the team working there on Memorial Day weekend. Despite the holiday rush, they had an outstanding attitude both on the phone and in person. My mother-in-law had driven her Toyota RAV all the way from Montana to Arizona and then to Vegas to visit us, and I wanted to make sure she had new tires before heading back on the road. I walked in at 1 PM on Sunday, and they had the car out and ready by 3 PM -- fast, efficient, and top-quality service. Fantastic job, and thank you for taking great care of us! read more

Great service and fast !! Very good prices! Tech who helped explained all of our options and the differences between different brands! Thank u read more

Pretty good on initial sale/install, but terrible on repairs. They will fix a nail in your tire...in six days. Who can wait 6 days on a flat? But they prioritize new sales (to people who also won't get service after the sale). Tire punctures are not scheduled, so you can't schedule the repair a week out unless you have a spare car. I've ended up getting the repair at Discount Tire despite being "free" (in a week at Costco. read more

I wished my experience was better, but unfortunately it was annoying! They were disorganized w/ the lines. Since I had an appointment & literally waited in line for 15-minutes before being helped! They need to make two signs where one is for ppl w/ appointments, and the other one is designated for walking-in customers. One of the male auto mechanics (the guy wearing a Green Bay Packer's cap) was lazy & disappeared from the front counter, even after his female colleague told another staff to page him to reduce the long line. After they called me to inform me that they couldn't repair my tire, I immediately was dropped off to pick up my vehicle. After I checked out, I went to my car & found that one of the tire center's staff left dirty pair of disposable gloves on the side of the driver seat - gross & unprofessional. Needless to say, I will never take my vehicle to this place again. read more

Cost Tire Center at the Summerlin Warehouse is by far the best place to get new tires. I needed to replace my tires and went online where the site walked me through exactly what the process was. The site tells you where to look on your car to get the correct size tires you will need and then provides you the options and prices available along with any promotions they are offering. You order them to be delivered to the warehouse and then make an appointment. I got in exactly when my appointment was scheduled, and I waited one hour for the installation. Great service. During that one hour, the warehouse was constantly busy with a line. The technicians can really hustle. However, after listening to the customers, half of them could have had their answers by logging online and not wasting everyone's time. Just a suggestion. Others expect the impossible for not having appointments and being very impatient. Thank you, Costco!! read more

These guys were awesome! Friendly, professional, quick, and the did a great job with installing a new set of tires on my car. Pricing and selection were also on point. Would recommend 10/10. read more

Costco Tire Center - Tires Near Me - Las Vegas, Nevada

Rude employees with attitude. Zero Customer Service Skills. I don't know why they have signs for tire parking. It is not monitored at all, and people park there because it is an open space. I parked in the tire pressure spot because I was getting an installation, and there were no other spaces. I was asked to sign paperwork, and when I asked what was it that I was signing....I was told "IT SAYS RIGHT ON THE TOP WHAT YOU ARE SIGNING FOR??? Really??? I can't ask???? When I told them where my vehicle was They told me I HAD to move my care...to where? I was not driving around for 15 more minutes looking for a space in that madhouse lot. I was told they would not be responsible if some member damaged my car because I was parked where I shouldn't be. A space opened up and I tried to move over, but a tire installation person told me to move aside as he was dropping off a car. I told him that is where I was going to park. He pulled right in. I stayed with my car until someone came to get it. Guess who? The rude dude. That was the day after I paid for the tires. When I first walked in the day before, there was one clerk waiting on someone, and the other person looked at me, didn't say a word, and I watched him do nonsense things rather than help or tell me someone would be right with me, if he couldn't help. He tried so hard to look busy. Right after the girl was free, someone else walked in and after he couldn't look busy anymore doing nothing, he said "next." Very rude, and I would not recommend anyone who wants to be treated with respect go there. You won't find it. I complained to a manager, but I doubt anything will be done. All I can say is to report behavior like this, or nothing will ever change. read more

came to get a tire plugged and been waiting for over 2 hours. while waiting notice many vehicles coming in to be serviced that came in after I checked in. they said appointments are serviced first. I have a tire to be plugged which doesn't take much time. and when I asked I feel like they're making me wait longer for whatever reason. I should pay the extra and go to Big O tires. this is ridiculously bad service. read more

The wait is long but very professional . I should've made an appointment. Maybe it would've been faster .Employees are very nice.

February 10, 2023. I had a leak in my tire when I was at Red Rock and filled it with my air pump luckily I keep in my trunk after having cars with low profile tires. Right now I have a Lexus but was always a Camaro girl. So tires needing air was very familiar. But this was different. I came back and the tire was almost flat and down to 10 PSI so I refilled it and could hear a leak. I did not realize there was a screw in the tire at the time. There was a nice family I call my angels that were there to help and followed me to Costco. I wish I had their names. They were ready to change the tire if needed and offered to take me home even. I hope good Karma comes to them. Anyway it was a 4 hour wait and I got help from my friends for rides. I come to find out another tire had 2 screws in it that could not be repaired and I would need a new tire.Bummer. Ordered and paid for it and was told it should arrive the following day and I could do a drop in and have it installed. It almost didn't happen. Seems someone scattered screws all over Summerlin and they had 20 walk-ins by the time I went in to have my tire installed, with the same problem. Same screws in all our tires. I felt compelled to write a review for the amazing crew. The thoroughness in finding a second tire was damaged. The politeness and patience in dealing with some nasty customers as well as the volume of customers. And last but not least, all of my questions throughout this experience.. Also when I went to leave I wanted to be sure the spare was put back and if not because of it being useless, if I would need a new one. Rich had me pulll the car up and took a look and assured me my spare was fine and put back. He also assured me The PSI would all balance out and not to put or remove air in the tires. It should be okay in the morning. I wish I knew all the names of all the gentlemen I dealt with. Juan, Josh and Rich are the main ones and another at the desk this morning. I think they do an excellent job considering how crazy and overwhelming it got there in such a short time. I did not look close at the rims after reading some of these reviews but they will probably be fine. They do need cleaned now and looking forward to a worry free drive.Thank you Costco tire department.You went above and beyond. I really appreciate you and will be back. I hope you get a bonus. I will try to add photos once it's clean. :) 2/12/23 Looks like I am going back. I noticed a another screw in the front tire this time. I went there and they are still getting overwhelmed with all these people getting screws in their tires. This time it's the front a different size but unfortunately can't be patched. The only comfort I have is this person doing this is bringing bad karma to themselves. I just feel bad for all of us suffering with these big tire bills and the ones that have to deal with us. Thankful again for these guys going out of their way. They are so booked and I also have a dental emergency. Dylan knows how many trips I have made there and helped me get an appointment.I edited this to add the others names that have helped all week. Thank you. read more

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Overall, great experience on new tires. Very friendly guys at the front desk and helpful. I didn't have a wheel key to remove one wheel that was locked. Due to their policy, they aren't able to break the lock like other tire places do. That's understandable though. The Costco team was able to put three of four tires on and I'll be back to get the 4th next weekend. I was able to have the lock broke off at a nearby tire center at no charge. If you have wheel locks, make sure you have the wheel key or you will have to reschedule until the locks are removed. read more

There is an old saying in Retail; Price, Quality, Service: choose any two. I generally know what to expect at Costco having been a member for a very long time. Specifically, with regard to the Tire Center in Summerlin, you will get high end tires at a very good value. Service? not so much. I'd like to throw them a bone here and give grace for a bad day, or understaffing, or anything. I'm not expecting exceptional service; after all, I chose my two. But I also don't expect to be ignored, then treated like an imposition when I'm finally spoken to. I hate leaving negative comments, but when these skins wear out, I'll seriously look elsewhere. read more

I've had five experiences here at this tire center since 2017. EXCELLENT customer service, ALWAYS helpful and cost conscience for the customer. You can see they care even when helping other customers. Thank you!!!! read more

Thank you to Andrew at Costco tire in summerlin! Came in with a screw that was stuck in my tire and the air was rapidly releasing. I had food in my car and originally was told the wait would be 4 to 5 hours. Andrew Told me he could do it in roughly about an hour which ended up being like 30 minutes. Thank you so much Andrew! You saved my day and all the food I had in my car and while working in 107 degree weather! read more

Costco Tire Center - Screw in my tire. - Tires Near Me - Las Vegas, Nevada

Horrendous customer service. Always no one around to help you out when you walk through the door and there's a door bell sound to notify if someone walks in. Was never called when the service was completed, waited an hour and a half. I had to go look for somebody to help me with checking in my service was completed. Mind you I was told it would be an hour and they'd call. The service I had done was completed in less than an hour. Time is precious. Customer service needs to be worked on. Very unprofessional. read more

Don't underestimate the Costco tire center, because they do not play with their competitive pricing, and most importantly, amazing warranty. I had my tires changed, and a couple weeks later had a flat. They were able to replace the tire completely. The people are helpful to a point, but the warranty speaks for itself. read more

Juan at the Tire Center was very helpful and polite! Our tire valve snapped when we were putting air in by ourselves and he was quick to assist before closing. We appreciate you so much! Thank you for the excellent customer service. read more

I've been a Costco member since 2016 and I've never had anything bad to say about Costco. That all changed today, I will never use the tire center again in the future. I brought in my car to swap out 1 flat tire. It's currently been 3 hours and I'm still waiting. I should've just payed 10$ more dollars at discount tire read more

Had my TPMS light go on and was going to my regular mechanic to get all my sensors replaced. He suggested all four were going to go out and gave me a price quote. Before I took it in, someone suggested I call Costco which I did. The price they quoted me was almost half the price and even said it would probably be even lower. Already satisfied on their customer, I dropped off my car and paid for the service.. but wait-- I went home to wait and after an hour (I didn't have an appointment and already gave me a heads up) the manager, Anthony called me and asked why I came in and explained to him my situation. He said he checked all sensors and said they were working fine, tire needed some air and reset the computer with no issues. I asked how much would it be and he said no charge and to come pick up my car and get a full refund. It would've been so easy to just replace what I paid for and to keep my money but for them to be honest and let me know everything was ok makes me want to come back for all my tire needs. If you want your car w/ some honest employees and with people who will give you the best recommendation.. go to costco! thanks guys. read more

A few weeks ago, I went and had my tires rotated. I had mentioned to the employee that my low tire pressure icon was on and that I had checked all the tires, which included the spare. Asked if he could check to see if the four tire valve stems were working. Per another employee after service was done, the valves were fine. Took my car to Firestone and had them change my spare tire valve, thinking it may be that particular tire valve. Low tire pressure icon still on. Went back to Costco and told employee Sheng if they could check the tire valves again. They found two tire valves inop. Had them replaced. I was wondering why those inop valves weren't discovered when I first mentioned it to the worker there in December of 2022. Seems like that employee in December was too lazy to do the check after being told of the problem. read more

If I could rate this place a 0 I would lol. My fiancé had dropped off my car yesterday since I work 12 hour shifts. I had previously had my tire patched and they concluded I needed a new one. We had to leave my car over night which I totally understood and was happy to take care of my tire. Today rolls around and my fiancé had to work so I call up Costco asking to change the phone number on file to my phone number as it is my car and I'd be the one coming to pick it up, pay, etc. I give them my information (which took a while because the guy on the phone didn't seem to understand what was going on) and finally he took my number and stated he'd call me back in about an hour/hour an a half. This was early afternoon. 5:30 pm rolls around still no call. My fiancé calls Costco up (he had to call 5 times because no one answered) and they tell him "oh it's been ready for 4 hours". Absolutely ridiculous. No phone call to either one of us. Absolute cluelessness. I don't care if I have to pay extra or even wait longer at another place. My lowest expectation is a phone call when my car is ready. I shouldn't be dishing out money for a new tire while having to sit around and wait a total of two days all in all for not even a phone call. I wonder how long they would've kept it if we didn't call again. Save yourself the hassle and go elsewhere. read more

It's really sad what they have become. They used to be soooo good at what they do. Now you might as well help yourself. Can you test my battery? Sure, disconnect it they say. Can you borrow tools to do it? No. Last time I went in for a different car battery it was pouring rain, no one to help, not allowed any shelter to change it. Sad. You lost my business. read more

Wouldn't know anything about their service or quality since they never answer their phones. And the one time they did, they put me on hold for 10 minutes then hung up. After this, we sought out a new company. I can't imagine what kind of service we'd get if that was the start to it. read more

Great service. Reasonable price. Super nice employees. Why I bought my last tires elsewhere is beyond me! Plus... I nearly biffed it on a step (bad knees, back injury... just clumsy) and their employ was my hero! That concrete would have hurt! read more

I bought a new set of Michelin all with tires and have them installed at Costco in Summerlin. As I left down the freeway, my mirrors were shaking like they were gonna fall off so they weren't balanced. Had to make another appointment and come back the following week to get them balanced. Left went down the freeway. The mirrors weren't shaking so bad, but the steering wheel still has a shimmy. I went back again had them rebalanced. Steering wheel still has a shimmy. Now they're telling me it's because it needs a front end alignment. Whatever they did to my car cause the shimmy I did not have any problems prior to getting new tires. I only bought these tires because I don't drive a lot. The tires on my car or seven years old and my car only has 37,000 miles on it so I figured the age of them required replacement because I do the maintenance on my car. I like to keep it up. I didn't buy new tires to make it worse. Now I need to find some other service place who can fix whatever they did to my car. Still driving with a shimmy. read more

Best customer service I experienced here was when I asked them to return my tires I ordered and my membership after that. I experience some of the worse customer service at this location. From the insulting sales tactics at club membership to the tire shop that told me 5 days and took 9 to get my tires, and the no call to let me know they were in and week long wait time to have them Installed after that. I'll save the time and money and just go to a local tire shop. I work in customer service and this place should be ashamed of itself read more

Shoutout to Juan. My air was low so went to Chevron and put them in but the sign didn't go away. Decided to stop by at Costco. They were in the middle of cleaning up, but when I explained my situation, he told me to pull up and he put in the air and checked all the sensors for me with a great attitude. Wanted to tip him but didn't have any cash with me. I'll stop by one day. He could have turned me away but decided to helped me out. read more

Best experience ever. Dylan, Nikia, Mauro, and the talented Daniel saved my tire and made my day. I will forever be coming here. They are honest, kind, and SO talented. Thanks for an awesome experience!!! Quick, efficient, affordable tire repair! read more

I always get great service from these guys. They're really friendly and always willing to lend a hand. I always try to tip these guys cuz they deserve it but they never take my money. Prices can't be beat. read more

Super friendly when they sold me four tires...told me they would order them and it would be two days, then they would call and schedule an appointment. This was on a Wednesday, I waited through the Memorial Day weekend for their call...crickets. I tried calling three days straight...NO ANSWER! Even admin from Costco couldn't get them to pick up the phone. Finally admin went over and told them to answer. They had the tires for days, told me to make an appointment...had I waited for an the appt they wanted me to take, it would have been a week and a half wait from when I purchased. So he told me to come in before four o'clock and they would work me in. Got there and the same friendly guy that sold me the tires all of a sudden was a stonewall! Super unfriendly, told me they can only take appointments. Wouldn't listen to my story of how things were happening, so I told him I was told they would work me in...he snapped who did you talk to?! Finally fit me in And it only took about 45 minutes...BECAUSE when I looked...there was only one car being worked on...they weren't even busy! Why be upset with the customer for YOUR mistakes? Just take responsibility for it, be a little empathetic, apologize for the mix up or inconvenience and keep a customer!!! I'm still flabbergasted at how friendly he was when he wanted my money and how rude he was when I wanted my tires!!! Lol How unreasonable to get paid for a service and then have to perform it! Lol Time for new management at The Summerlin branch. read more

Received great service from Costco Tire Center! My gf had a nail in one of her tires and was taken care of quickly. The guy didn't try to up-sell us at all. He told us he would try to fix/patch the tires and if it worked then we should be good to go. They quoted us 2 hours for service because they were backed up, but they probably finished up within an hour. I highly encourage people to swing by for all your tire needs. read more

I have always used Costco for purchasing tires due to the value of the tires they carry. However, this review is mainly about the customer service I received. Cesar went above and beyond to help me change out one of my TPMS sensors. He was extremely thorough and kept me well informed throughout the whole process. Most of all I finally got it fixed, after most people wouldn't take the time or even answer the phone... read more

Very friendly staff, qualified. Best to get a reservation in advance. We were a walk-in.

Ordered tires online and had them delivered to this store. They called and scheduled an appointment. I had my car dropped off and the service was completed quickly and on time. They exceeded my expectations and were extremely friendly during the whole process! read more