I have rented several times from this location. Overall the experience has been good, but the last few times (as Avis preferred) there was no assigned vehicle to my rental so I had to wait in line. This is frustrating considering I am almost at Avis Preferred Plus level (10 rentals or $4,000 spent). Other than that this location has been good. read more

Came in around 5:30pm on a Saturday. No one in line and was immediately helped. First flag should have been when this random lady came back inside complaining that her vehicle had not been cleaned yet and she had been waiting an hour. Avis gave us a filthy vehicle and since it was dark, we didn't realize until halfway home. A week after retuning the vehicle to a different spot, they tried to charge us $450 cleaning fee! We rented from Avis in Canada for a month previously, and we have used this company plenty of times. At another Avis site in Escondido, I saw the only man working there leave his station with 3 customers in line, in order to clean and vacuum a vehicle for 10 minutes, before handing out to a customer. This worker at least knew not to send customer with dirty vehicle read more

Wait time to check-in and get the car was very long and slow! Staffing only one rental associate is not sufficient even though it is a weekday- that is just poor customer service. The wait time was about 30 minutes until we were helped and the line was about 10 deep. Enterprise and Budget had no lines. The one plus is that the car was pretty clean. read more

Very disappointed with my experience at the Avis Ontario location. I originally booked and paid for a midsize SUV (Mazda CX-50 or similar), but the Covina location gave me a Mazda CX-5 instead. Not only is the CX-5 a smaller compact crossover and not a midsize SUV, but the vehicle also had an oil warning light on and a cracked windshield covered with clear tape. After calling Avis customer service, I was instructed to drive over 45 minutes to the Ontario location because they supposedly had the midsize SUV I had originally reserved. When I arrived and explained the situation, three front desk employees immediately insisted that the Mazda CX-5 and Mazda CX-50 were the exact same vehicle. They repeatedly dismissed what I was saying, spoke to me rudely, and made me feel embarrassed in front of other customers. Even after checking with a supervisor, they continued insisting the two vehicles were identical and refused to listen. I was eventually told my only option was to swap into another Mazda CX-5 because that was "all they had." However, when I drove into the return lot, I noticed a Mazda CX-50 sitting nearby. I asked lot attendant Ron whether the CX-5 and CX-50 were the same vehicle, and he immediately confirmed they were not. He explained that the CX-50 is larger and falls into the midsize SUV category, exactly as I had been trying to explain the entire time. After taking photos of both vehicles and bringing them back to the front desk, the employees quickly realized they were mistaken. Instead of acknowledging the error or apologizing, they quietly processed the swap and handed me the keys to the CX-50 I had originally paid for. The only reason this situation was resolved was because of Ron in the lot. He actually listened, understood the issue, and helped find a solution. Thank you, Ron, for providing the customer service that should have been offered from the beginning. The front desk staff could benefit from additional customer service and vehicle classification training. read more

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Staff was friendly and helpful. However I had a prepaid booking and they informed me they did not have the car I booked. I could wait or pay for a bigger vehicle or take an electric car. I had not planned for an electric vehicle and was staying at a friend's house who did not have a charger. I had to plan around figuring out chargers to ensure I was not charged more for a not fully charged car. read more

You must take the "rental car shuttle" from Ontario airport to Avis which is a short drive. There isn't a shuttle which reads AVIS like it used to. Driver drops you off in front of the Avis counter or if you're a Preferred Member you can walk to your left for the board posting of your car location. The keys are supposed to be in the car. We walked inside and in the past there had been a long line with only two service reps. We experienced this in March 2024 so we figured more people were venturing out post-Covid and it was good skiing weather. That time the wait was about 1 hour and reps did their best to keep the line moving. One line/rep was strictly for Preferred members, but if no one was in that line she would say "next in line" so that helped. We had arrived around 9:30 PM so were tired and wanted to get our car and get to hotel. That being said, the cars were not always returned on time so we overheard some customers giving them a hard time that they didn't have the exact car they requested, which is what took up so much time. When reserving a car it clearly states this car or one comparable, and we've never gotten exactly the one we requested but it always worked out. This time (April 28, 2025) we flew in at 10:00 PM but only two people ahead of us and two reps. We had PENNY helping us and she was just as friendly and helpful as could be! Even offered some good places in San Diego and raved about Korean tacos! She quickly fixed us up with a comparable car and told us where to walk to find the location. Outta there in 10 minutes maybe less. The one thing that is a pet peeve of mine is adequate directional SIGNAGE! Especially if it's late at night and people are tired or have a hard time seeing, must make it easy for us to find our car without walking around since they share a lot with Budget. The set up sometimes looks like a gate and could be locked or no signage saying "yes this is the Avis cars to pick up lot." Lol We finally found our car and again, signage! To exit the lot at night, it's a tiny security booth with arm-gate and not sure which side is out and which side is in. No signs stating EXIT AND PLEASE HAVE ID READY, also upon exiting no signs indicating which way to turn to get back to main highway. I guess you could try turning right or left, upon returning my car a week later, but signage would have been better. And same problem when I returned the car. It said return car with arrow but then that was it and if there were more arrows showing you had to drive all the way around and I still wasn't sure which gate to drive into and where actual drop off was. Just used common sense or would be near our shuttle drop off. The shuttle runs every 10 minutes and driver doesn't offer to help with luggage, so be prepared to stow on your own or ask for help. Upon returning the car, this time there was only one person but he was quick and explained the receipt would be emailed to me, which it was. We left the keys in the car as instructed. As we walked toward the shuttle pick up, there was a nice sign reminding us to make sure we had our bags, phone, sunglasses, keys, etc. Nice! This was the best experience we've had so far at this Ontario Avis, but be prepared for what I also mentioned. We hope the next time we see Penny! read more

We rented a car from Avis at Los Angeles Ontario Airport. Our reservation was to pick up the car on April 2 at 12 PM and return it on April 6 at 12 PM. We arrived at 12 PM to pick up the Tesla Model 3 we had reserved, but they told us the car was not available and offered us a Mustang instead. We accepted. The whole rental process took about 30-40 minutes. After driving the car for about 20 minutes to our hotel, we noticed that the engine light was on. We then drove another 20 minutes back to Avis and explained that the car was not running smoothly and we did not want to use it. They apologized and offered us a Hyundai Sonata. Since it was already around 2 PM by then and we had lost a lot of time, we said we would accept whatever was available. We took the car and used it without any issues for 4 days. We returned it with a full tank. Although our return time was technically 12 PM, we returned the car at around 12:50 PM because we had originally received the vehicle late. The employee there told us it was not a problem. However, we later saw in the email that we were charged extra. We called customer service to explain the situation, but the representative was extremely rude, almost yelling at us, and ended the call by saying "bye" and hanging up. This was one of the worst experiences I've ever had. I would never rent from Avis again at any location. Even if it costs more, I would choose another company just to avoid going through something like this again. I absolutely do not recommend it. read more

Renting a car in Los Angeles, California... In November 2023, I had a car reservation for a really low price at Long Beach Airport (LGB). It was less than $300! However, Avis Car Rental at LGB closed promptly at 10pm. Our flight was delayed. By the time I walked over to the Car Rental Center after retrieving my luggage, Avis had closed. I was stranded! In a panic, I called Avis, and all they could do was transfer my reservation to a later date. Luckily, I knew that I was returning to Los Angeles for a concert on January 6, 2024, so I moved my car reservation from November to January. Fast forward to December 2023, the flight to Long Beach was sold out. I couldn't get a seat on the plane! I changed my flight to Ontario International Airport (ONT), which Avis also serves. Everything at ONT went well. I found the free shuttle that stops at Terminal 2, Terminal 4, parking lot 6, and the Rental Car Facility. The gentleman at the Avis counter was efficient and polite. There was just one customer ahead of me, and they were done in a few minutes. I was surprised that I received no paper contract. I walked to the designated parking stall, found the key fob in the car's cup holder, and drove off to the exit. I just showed my driver's license! Returning the car was alright. I drove slowly and missed the entrance for Avis on the first pass. The arrow is pointed upwards instead of to the left. LOL! I found it on the 2nd try. Whew! I will search for the lowest priced Rental Car again for my next visit in May 2024, using Auto Slash (Dan O.'s method) and maybe I will see that Avis has the best rate again. In the meantime, I should sign-up and become an Avis Preferred Member! read more

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big guy with glasses working on 04/30 in the preferred service booth is rude and thinks he is too good to answer questions. He seemed mentally slow so I was patient with him. Its good for Avis to be inclusive and have disability hires but the customer service training skills could be worked on. read more

Arrived in Ontario after long flight. Saw huge line at budget which is right to left of Avis at the rental car pickup counter. Waited a half hour until I got to the front of the line only to be told that he would now be helping all the Budget people who had been waiting longer than me. I'm not waiting for over an hour to pick up a car. Why didn't they make one line for Avis and Budget instead of letting me believe I was next. I'm fighting cancer and it's hard to stand for that long in a line after a long day. I walked down the right went to Hertz and was out of the parking lot in minutes Do better. read more

Had reservation paid through affirm, they said they couldn't honor it due to no matching credit card (affirm didn't give us one because that's not how it works). Had to do a new reservation, Sonja said we would actually save money and quoted us $785 instead of $993. Got billed over $1100!!! Also got charged multiple day late fees even though returned on time. Customer service via phone is of course an India based call center with language barriers. Car wasn't clean with sand in back and cans and bottles under seats. Waited 45 minutes in the parking lot with 2 toddlers and a 5year old for 3 car seats to be delivered, one of the car seats was dirty with either food or vomit on strap. Vehicle was overdue for oil change. It's been 9 days since sending customer service our itinerary to get refunded on false late fees and still nothing, reached out for an update only to be told that the itinerary they asked for doesn't provide proof of flight. Now sending boarding pass and checked luggage information. Horrible company all the way around. Update: got a partial refund of late fees. I'll take it and learn my lesson about Avis. No communication from customer service after I sent info. I had to ask for updates. Also Avis tacks on over $111 of "hidden" fees for this location because it's on airport property, you're basically paying their lot rent. They'd be better off just being truthful and upfront on all fees, at least I'd know beforehand the correct cost. read more

As a preferred member I was helped fairly quickly when I stood in line . I was here to pick up my car and didn't see the notice that my car was ready in the app and when I walked to the kiosk board just to see if it was posted there , it didn't . At the in person help desk was brisk and friendly personal . I had an issue with the car at pick up , the car had a smell of cigarettes odor. I took the car home anyway and figured the smell should disappear with the windows rolled down and odor spray over night . During our drive the cigarettes still lingers. My headaches were getting worse. I called the customer service while on the road and was eventually transferred to Kadesha, she was professional and helpful in finding our nearest Avis rental at our next destination city . At the new rental location fresno ca airport , the process was effortless and quick . Thank you Avis and their employees for making the transition and our rental experience hassle free . read more

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The employees are mad, rude and pick and choose who they call next depending on their moods. It's awful renting from the Ontario airport location. Budget & Avis has merged yet they still have 2 separate lines and the employees decide who they take next. Power trip forsure. It's unfortunate that after a long flight you have deal with these unhappy employees. If surveys were implemented they would all have zero stars. read more

I received a Demand letter after being falsely accused by AVIS staff for vehicle damage while the rental was in my possession. The AVIS demand letter wanted $1060 from me. Originally, on the day of checkout, while speaking with the agent I was promised a different vehicle than the one I was soon given, then a couple rushed to the front of the line saying their rental had damage. The staff had a conference, next thing I know the rental I was originally promised was exchanged for another which I soon discovered had damage. I assume that this was the one that the other couple refused to accept. Did the staff brush it off and pass the problem onto the next customer? When I saw the damage, I took CYA photos. A month later I received an accusatory email which stated I was culpable. without having the forethought to take these photos not only would I not be unable to defend myself from a false accusation, but I'd also have been stuck with the bill. This is terrible customer service. What will AVIS do for me in response? Accused & billed. Guilty as charged. If I hadn't covered myself in those first few minutes I would've been left holding the bag. About two months ago I sent in this same complaint, but have not heard back from the company. read more

Avoid Avis at all costs. I made the reservation, they canceled it for no reason, but the charge still went through on my card. And now they are saying there is nothing they can do to expedite the refund and I have to wait. They had no explanation for why the reservation was canceled. read more

The confirmation check-in process doesn't actually benefit the customer, it benefits the business because you're doing all the data entry and doing all the confirmation for them. But despite the confirmation, you will still find yourself waiting for your car because they haven't organized themselves. The real problem though is at the rental desk. 10/31 4:30pm the young woman at the front desk when we came to get our reserved and confirmed car was so incredibly rude, repeatedly and disrespectfully; just an angry rude little woman who was so over the top as to seem to me nearly mentally imbalanced. It was clear that the young men who were polite working with her were embarrassed to be sharing a desk. Posted here to put her on notice that she should find a different job. Absolute worst customer service ever. read more

Debit card policy is a LIE!! Their site says they accept debit card....but they won't tell you until you arrive that they don't. They will charge you everything before even telling you. Tried to rent an SUV Deposit was 300 Rental was 180 I'm only getting 120 back out of the whole thing, even though I left without a car. Explain how that works? The company I work for likes to rent Avis for me when I'm out of state. I'm going to make sure we drop Avis for this. read more

Long line, busy for both budget and Avis, yet the guy intentionally would look at us lining up at Avis and call budget customers while budget rep only allowed budget I understand they would share resources but respectfully, one from each line, he just kept calling on budget while the rest of us waiting Zero stars, have a status through AA but will never sign up! Last time renting from Avis read more

There's no one answering the phones. There's no direct line. I finally got a live representative and the number they told me to call is no longer in service. Avis gave me and my family a vehicle that is dirty, has food smeared inside, smells like cigarettes and is causing the children to have breathing problems and creating a very unpleasant and nauseating ride for all of us. Turo would have answered our calls and equipped the vehicle with a care kit that would improve the quality of the air if needed. #Takeyourbusinesselsewhere read more

Avis Car Rental - Car Rental Near Me - Ontario, California

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This is by far the best location to rent at. Daniel and his team are amazing. He gets you a lower rate than the app. It's extremely easy and fast to get in and get out. I always goo to the Arcadia location. The absolute best. read more

Okay, I use Avis most of the time for my work, and I don't have a problem with the rental cars. My problem with this location was today, that the signage was confusing. There were two lines but, not signs where located by one line. So we assumed that Avis & Budget work together like I have experienced in other locations--St. Louis for example. A costumer in front of me taught so to, but when he walked to the counter he was told it was the wrong one. Good thing I listened in to the conversation so I made my way quickly to the so called Avis line. The costumer ended up behind me in the line that only had gotten longer since we waited in the so called Budget line. To make a long story short. The Avis line was still long and the Budget line was no more. To our surprise the Budget people started to call people in the Avis line and help them. WHAT?! Very confusing, and unprofessional. I was helped by Avis but the customer who was told by Budget he was in the wrong line....you guest it, was helped by Budget. Common Man! read more

Avis Car Rental - Story included... - Car Rental Near Me - Ontario, California

When I got to the service desk despite having a prepaid vehicle I still waited in line for over an hour to get my vehicle. There was one person checking people out and I had to get a different vehicle size then I prepaid for. Will try other rental companies next time. read more

We booked a mini van 1 month ago before trip. After waited in line for 30min, the staff told me no mini van and offer a small SUV. No prior notification. There was another senior couple having the same situation. I won't choose AVIS/budget ONT again. read more

I would rather ride an Uber, ride a bus, walk, or even crawl before I rent a car from Avis anymore. They are rude as heck. They put my life in danger with a car that is has all dashboard lights on (engine light, brakes, abs, you name it). I told the gentleman at the counter that I will be going up the mountain in it and I need a safe car. I ended up in this piece of trash. The car had all sorts of dirt and trash inside. Grime on the screen. I asked for wipes to clean it myself and I was given a pack of old wipes that are dry, no moisture in them whatsoever. When I went back to exchange it, the guy at the counter was rude as heck! Instead of apology about the car condition, he talked down on me and treated me very poorly. I asked to speak with a manager but a guy came and spoke to me that I later found out he was not a manager. He was equally rude. I went out in the parking lot and asked to speak to a manager. A gentleman later let me know that the "manager" at the counter was not actually a manager. He was a lot nicer than the guys at the counter and offered me another car that I ended up taking as I was in a rush. Whatever happens, I'll make sure I don't use them again. read more

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Please please do not use Avis at the airport I am writing this review and hopefully just one person sees this and changes their mind. We rented an electric car through Avis for 23 hours (60 miles ish of total driving). We returned it to them the electric pump for gas (I don't know what to call it I don't use electric cars often) did not work. We notified them of this issue and did not have any further issue. There was no damage to the car and everything worked properly besides the above issue. 2 months later the day before Christmas when everyone (including insurance companies) are off they send a bill for $1100 saying there is a small crack in the sun roof and they will be charging us $1100 the following day. Now we are frantically trying to contact our insurance to get this issue figured out and what we can do. We did not drive this car on a far roadtrip, and the car already had issues and the company is trying to bill us at the last second before we can say or dispute anything. This just shows what kind of company you would be renting from and the people you would be dealing with. I have not had issues with Avis in ANY other places I have rented I am so sad that other people could possibly have to deal with this and I wish every one a happy Holliday and New Years. The 1.6 stars with hundreds of reviews is clearly earned. read more

Assured us that they'd be there waiting for when our plane landed to give us our car. They said they have our flight information, so they knew it was delayed. When we got there nobody was there, we had to uber to our hotel and do not have a car as of now. read more

Terrible customer service. I would never use them. The manager was so unhelpful. My husband lost his credit card that we booked the car with. We had pre paid so didn't think it would be a big deal but no could not rent the car without the card present and could not use a different card. We went to enterprise and had no issue. read more

Do not rent from this location and maybe not from Avis at all. We got to the airport to pick up our car, and there were maybe 9 groups/couples ahead of us. It's a holiday week, so we understood that people were going home or getting home from traveling. The lined moved incredibly slowly with only 2 agents at the desk. I started paying attention to the process when one couple a few groups ahead of us said they rented through a site that selected a "mystery car," and they weren't happy about the car they got. The agent, Ron, was kind of rude to them. He explained that the computer automatically generates a car choice. Valid. The fine print on the site says that the car is a mystery car. Again, valid. But the way he was talking to them was very short and condescending. But, tbh I didn't really care as long as the line moved. He got them out, and a few more customers went through Thee process, and then it was our turn. We were about to go to the counter (Ron was going to be our agent) when that couple came back. They said there was a check engine light on in the car they were assigned. Ron said that he would get the car replaced. So we waited a few more minutes and then it was our turn. From the start, Ron was rude. I understand that CS isn't easy, but you should start new with every customer, not bring the attitude from one customer to another. We didn't have any requests or issues, but he still was rude when asking for our reservation number and ID, and the only question we asked was whether they had any 4wd options. He was bothered the whole time. I just wanted to get out of there, so I just let it go. They didn't have many cars left, I heard the other agent telling her customers that the other car rental companies had run out of cars, so they were getting a lot of last minute reservations. We booked a standard SUV. He radioed to the lot and asked for an "S" which the lot attendant said they did not have. He then asked for a "W" and was given a car number. It ended up being a Ford Flex, which is not what we had booked. A crossover is not the same as an SUV. We were told we could get a mini van instead, and since it was the only other option, we took it. After getting the car from the lot, we realized it was a hybrid Chrysler Pacifica. We had never driven a hybrid, but hoped that this meant we would get good gas mileage for our long trip up north. The trip north was fine. The trip back down was full of issues. On the way up, it was pretty cold, so we didn't really use the air conditioning, only the heater. On the trip back down, it had gotten warmer and we finally decided to turn on the air. It didn't work. It blew regular air, not cool air. We were disappointed, and then as we drove further south it got warmer and warmer and we started to get annoyed bc we had to crack the windows to be even a little comfortable and driving on the freeway with the windows down is not great. After we made a pit stop, the car would not connect to my phone. It kept saying "Bluetooth disabled" on the infotainment screen. We ended up having to stop again and turn the car off, then turn it on again, and it started working. Finally, we had made it to about 40-50 miles from Bakersfield when all of a sudden the check engine light went on along with a message that said to pull over to a safely because the car was going to shut down. We were in the middle of nowhere on the 5. Literally farm land everywhere and the gas pedal would not respond so we were slowing to a crawl in the middle of 70mph traffic trying to get around a line of semis sk we could get to the shoulder. When we made it to the should we tried to figure out what was wrong with the car. We got on the phone with roadside assistance and there was a 20 minute hold. Then she tried to tell us that the closest Avis to get a replacement was Ontario. 4 hours away and exactly where we were headed! We asked how we were supposed to get there?! If we got there we would not need a replacement bc we were going to basically be home in Ontario. To sum it up she didn't have any other options for us so we asked to speak to someone else. All in all after 4 hours, getting the car to start with 6% battery, a scary 50 minute drive to Bakersfield where we werent sure if we were going to break down again, and a 90 minute lyft ride we were taken 112 miles to Burbank to get a replacement car so that we could drive another hour home. It was a disaster. There is a recall on the Chrysler Pacifica Hybrid for exactly this kind of issue and Avis just rented us the car anyway, putting us in harms way, not giving us any viable options until we pushed back several times. Avis is HORRIBLE. Give your business to anyone else and you will be better off. read more

Avis Car Rental - Car Rental Near Me - Ontario, California

Avoid this place if you want to get treated rudely and judge each time me and my husband have came and rented a car we have been harassed by an older black male gentleman who is very unprofessional I don't understand how he is even working here is he claimed to be the manger but makes it very difficult to rent cars here as if the cars are his personal cars the entire staff flirts with eachother very extremely unprofessional each time we've come here we felt judge as if we are doing something wrong with just renting a car you should never feel this way renting a car I recommend enterprise right next to them very professional Avis you will continue to have bad reviews here with a guy like him working here read more

When my husband traveled for work to California, he rented his car through Avis because that is who his company wants them to use. He reserved his car from the Ontario airport location. When he filled out the paperwork he was asked if he wanted any of the additional insurances or services and he declined. His company will not reimburse for that because they have their own. However, the paper was filled out and those boxes were checked. He ended up being charged for them anyway. In addition, his initial rental vehicle broke down. He had to pay for an Uber to take him to pick up his replacement vehicle because they would only tow the vehicle to their repair yard but would not give him a ride back to the rental office. When he received his final receipt, in addition to being charged for that insurance and additional coverage, they actually had the nerve to charge him almost $21 because the tank of the vehicle that broke down was not full. The only reason this location is not receiving a zero rating or a one is because, once his business trip was complete and he called, the customer service representative working out of their national call-center, Pablo, was great. When we tried to call the actual location he rented the car from they were of no help. However, when we called the national number and spoke with Pablo he not only reimbursed for the gas that he clearly should not have been charged for it, but the charges for the additional coverages were refunded as well. Pablo went above and beyond to make a bad experience a little better. With that being said, when given a choice, we will not be using this Avis location again. However, if my husband has to, at least he knows that he will not get any help from the local office if there's a problem. Hopefully any future rental experiences go better than this one. read more

Sonja is amazing very helpful and really met our needs, seemed like she must have been manager because if not she should be.

I got a rental car from Avis next to Ontario Airport during my short trip to San Bernardino from Wed-Sat (2/23-2/26). When I picked up my vehicle, I realized the vehicle was not clean after I left the parking lot. There was trash crammed behind the passenger seat. I was already at my hotel, but it was a very nasty experience. For management, I picked up a red Toyota Corolla at 1:37 pm on Wednesday 2/23. Overall, disappointed the car was left a mess and that I didn't catch this until I was already away from the airport. I talked to the worker who checked the vehicle when I returned it this morning (2/26) and she took a photo of the cleanliness as well. Ultimately, would not want to have to deal with picking up a rental that is not clean. read more

Avis Car Rental - Trash behind passenger seat. - Car Rental Near Me - Ontario, California

Originally I booked a car at the Holt Boulevard location, who provided me with a Kia Forte that overheated immediately. I popped the hood and all the coolant had leaked into the bottom of the engine compartment. Great, I thought, this is a huge pain. I called their customer service line and they told me to take it to the nearest location to me, which is the Rancho Cucamonga location. Took it there, the gentleman behind the counter (who was very kind and professional) did not have any replacements and told me to take it to the airport location. Alright then, two hours of my visit already wasted. I took it to the airport location, and after some finangling (is that even a word?) they got me into a new car, a red Kia Soul. The directions they gave me to go into the return section and then pick up the new car were confusing, but after a few minutes they got me into the new car. They were very apologetic which I greatly appreciate, but to be fair the experience was a little frustrating and I wish I got something in return like an upgrade or a free day (not demanding, of course, but like I said I wasted a good part of my day just dealing with this.) I might reach out to their customer care team to see if they can help me with that, but for now, this review stands. Oh, and both cars were clean and well appointed. The Soul ran very well and was well maintained. No complaints at all about the physical quality besides the coolant leaking (which is likely not their fault at all.) read more

Worst customer service ever at the counter. Couldn't help for nothing. And then when I got my rental without any instructions on how to pick up, the car was a hunk of crap. Never renting with them again in Ontario. read more

This location will scam you for damage is done to the car by previous renter. No one to talk to with patients, No available manager, nobody cares. This location is a scam. read more

my husband and I have a girls travel team and rent from Avis vans for every tournament. we had never rented from Ontario CA airport before until July 11th! what a mistake. the staff is rude, unhelpful and completely incompetent and unwilling to help customers the way they deserve to be helped. we have rented two vans consistently from Avis under my husbands name and company every tournament except this time he couldn't. the manager, Caleb, who is incompetent and needs to be fired, said the policy states he can have the reservation under his name for two vans. we have 4 coaches so he says we usually issue a driver for one of them and he the driver for the other and we have no problem. so I asked if I could rent it and he said no because they didn't have any vans available. meanwhile I counted 6 and my husband had a reservation holding two! it was a mess! we had 20 girls waiting in the hot sun for over an hour after our flight was cancelled and we got an uber from LA to Ontario it was a long day and they couldn't have cared less!!! I haven't figured out the best way to issue my complaint so I am starting here. I won't stop using Avis because honestly they are the best in terms of being preferred and no human contact when we arrive. my car is usually just there as preferred but when we are with the team we need to go straight to get our vans and go and we have to see a person because it's two vans one person. it requires licenses of drivers etc. anyway my point is don't rent at Ontario. customers were mad in line and waited a long time for their cars and the staff sucked!! fire them all. one guy even wore a cape like he was some super hero! he wasn't. bad for Avis to have them working for their brand. read more

The best car rental service by far. Car quality and efficient check-in online. Friendly people every time is a bonus too

Was initially a huge hassle, but they ended up working with us on it and we got the car. read more

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Do NOT rent from this location. Their staff is inexperienced and their management (Q) is useless. Rented a vehicle and was quoted one price then when we returned it as agreed the price was significantly higher than agreed. The rep at the desk couldnt tell us why and gave us THREE different reasons as to why the price changed. Neither of which were valid. After escalating we were assisted by her manager Q who was unwilling to assist or provide any further details other than thats what the computer says. He ultimately ended up locking himself in his manager room leaving his employee out front to deal with the issue. One of the most cowardly acts i have experienced in life. Simply put do not rent from here. You could literally go anywhere else and be in a better situation. read more

What the HECK avis ?!?! Why rent me an electric vehicle without telling me about it (it wasn't a tesla) ? I had no charger at the hotel I was staying at and no reason to ask for one. And the car I received only had a 1/2 charge ?! I never want to rent an electric vehicle from avis while I'm on a business trip. Where do I put that in my avis profile ?? read more