Cancel

    Open app

    Search

    Avis Car Rental

    1.7 (231 reviews)
    Closed • 6:00 am - 10:00 pm

    Avis Car Rental Photos

    You might also consider

    Recommended Reviews - Avis Car Rental

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Over an hour wait to get to the counter to get helped. I
    William M.

    Got off my flight and went straight to the Avis desk. I had a reservation for a Premium car. Got to the Avis area and there was a long line and 4 employees working. The problem was, each time they got a new customer they would have to wait for car assignment from the garage area. It was a very slow process. Some customers were directed to the garage area and not having to goto a desk agent. There were no signs to which customers should go directly to the garage and who needs to wait to see an agent. After waiting in line for about 90 mins, I finally got to the desk. Gave the employee my info and he was able to find my reservation. I declined all the usual upsells and then we waited another 20+ mins for the garage to assign the car, which took even longer since I was renting 1 way from Tampa to Orlando. They didn't want to give their nicer cars to the Orlando location. Finally they assigned a vehicle and the employee says "We're gonna upgrade you". What's higher than a "Premium"? You'll be getting a Chrysler 300. That's an upgrade? Fine, at this point I just want to get on the road. Get out to the garage area and the car is beat up, missing the mirror cover, scratches all over. Looks like it was just returned and was not washed or cleaned. The only positive was it had a full tank of gas. They share the same counter space as Budget and apparently share the cars they have in stock - and they had a shorter line on that side.

    Absolutely terrible experience with Avis. I booked a Toyota Corolla gas vehicle weeks in advance, only to arrive and be handed keys to an electric SUV with absolutely no communication that my reservation had been changed. When I returned to the desk to ask where the car I reserved was, the employee informed me that they had simply given it away. The customer service was just as disappointing as the reservation process. The woman helping me was extremely rude and acted irritated that I was asking questions about a vehicle I had specifically reserved. When I requested a gas-powered vehicle instead of the electric SUV, she reluctantly handed me different keys. I then asked a simple question--whether the new vehicle was gas-powered--and her response was, "I don't even know," delivered with an attitude that made it clear she couldn't care less about helping customers. To make matters worse, the entire process took nearly two hours. What's the point of making a reservation weeks in advance if Avis is just going to give your vehicle away and then treat you like an inconvenience when you ask about it? Poor communication, terrible customer service, and a complete disregard for reservations. I would not recommend this location to anyone.

    D30 empty, no car
    Cristina B.

    Never before, and especially as a Mother now, do I ever complain about bad service (not worth my time or energy). TERRIBLE service however, must be reported. I was traveling BY MYSELF, with a toddler, a stroller, and luggage. I'm a preferred Avis member and when I went to the counter they didn't acknowledge that, for starters. Once they processed my reservation they sent me down to the lot to get my rental car. The number on the receipt was f36 as you can see in the photo, there was no vehicle there. I went to the counter, mind you it's not a few feet, I went down 2 long aisles to get to the empty stall and back to the counter with ALL my luggage, stroller and child. When I returned to the counter and notified the employee she took my receipt and handed me a new one that said D30. I asked her if she was sure there was a car in this stall and with a condescending tone said "nope, I'm not". I grabbed the ticket and went to stall D30, NO CAR !!! I went back and at this point I'm extremely frustrated and I ask who the manager is and a different employee says with an attitude "I don't know I just got here". I said "ok, thanks, No problem, I will find out her name". She handed me keys and a 3rd receipt and I went on my way. For being a "billion dollar company" Avis sure lacks in investing in their customer service training! I won't EVER rent another car from Avis. This is absolutely ridiculous, inconsiderate, and beyond unprofessional. Tampa airport location for "Avis preferred" you are an utter disgust and unprofessional in customer service. If this is how they treat a mother traveling solo, visibly exhausted, and lugging a baby, luggage, and stroller, I'd hate to see how they treat anyone/everyone else. Actually, I did witness 3 more customers come to the counter with the SAME complaint!!! Makes perfect sense why they have 1 1/2 stars. They deserve 0 stars!

    See all

    1 year ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0
    Photo of Von J.
    294
    218
    74

    5 months ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    12 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 8
    Thanks 1
    Love this 2
    Oh no 5

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kevin S.
    99
    1221
    82

    7 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Daniel W.
    105
    28
    5

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Helpful 4
    Thanks 1
    Love this 4
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Lori B.
    2197
    712
    5148

    2 years ago

    Helpful 13
    Thanks 6
    Love this 10
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of D D.
    0
    99
    31

    10 months ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Karli P.
    364
    13
    1

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    One employee line over an hour long do not book from Avis. Why only one employee on the busiest travel day of the year????

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Amel K.
    425
    11
    6

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 4
    Thanks 1
    Love this 2
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 6
    Thanks 0
    Love this 3
    Oh no 0
    Photo of Brian P.
    409
    1566
    18793

    5 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    There is a long line that isn't moving! 1 person is working his butt off. There are 3 people standing around waiting watching.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jason A.
    78
    19
    10

    3 years ago

    Worst wait while rental car places really slow pulling from different line do not recommend

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 6

    Ask the Community - Avis Car Rental

    Review Highlights - Avis Car Rental

    “I've been pleasantly surprised at the speed and ease of working with Avis at Tampa International.”

    Mentioned in 4 reviews

    Read more highlights

    You might also consider

    National Car Rental

    National Car Rental

    4.1(329 reviews)
    0.1 mi•Carver City, International

    I reserved a Limo Sprinter for my Mother's milestone birthday. The family was all excited to have…read moreeveryone travel throughout the city in a single vehicle - it helped that it was a "limo style"...We had a few minor hiccups, but I must admit, the entire National Team at Tampa International is committed to excellence. When I say that I couldn't be happier - I mean it. From the moment that it was noticed, front line employees took the initiative to involve management. Management quickly stepped up and fixed everything. Few things are perfect, things just happen. You have to acknowledge and respect when there is a culture of "excellence without excuse". Kyle () and the team are doing an excellent job! Here's to another successful rental, a happy family and a holiday/birthday weekend well spent.

    Ten years have passed since my last review of National at TPA, and it felt like the right moment to…read moreoffer an update. A lot has changed around the airport, but National continues to deliver the same dependable experience that made me a fan in the first place. Tampa has shifted all rental cars to a separate facility that you reach by shuttle train. The ride takes about five minutes, it runs smoothly, and in the handful of times I have used it, I have never had a delay or a hiccup. It is an easy, predictable part of the arrival routine. National is simple to find, and as an Emerald Aisle member, I still get to bypass the counter and head straight to the garage. I used to be Executive, but I am regular Emerald now, which means choosing from a slightly lower tier. That was not a problem today. For this visit, I specifically wanted a minivan and had my pick of at least a dozen, walking right past a row of SUVs and sedans to get the most boring and generic one with a Florida tag. Exiting the facility and heading to downtown was just as smooth. A friendly agent checked my ID, waved me through, and I was on the road within moments. The van itself was spotless, had fewer than 2000 miles, and ran without a single issue for the entire week. Returning the car was equally straightforward. The signage is clear, the lanes are well marked, and the whole process moves quickly. I had the email with my final receipt before I even stepped back onto the train to the terminal. National at Tampa continues to be a reliable choice for me, and I expect to keep renting from them whenever I fly through TPA. [Review 44 of 2026 - 2228 in Florida - 25234 overall]

    Photos
    National Car Rental
    National Car Rental
    National Car Rental

    See all

    Sixt Rent A Car - SIXT

    Sixt Rent A Car

    2.9(18 reviews)
    0.0 mi•Carver City, International

    DO NOT RENT A CAR FROM THEM!!! These people are straight scam artist. 1000% charged my card 200 and…read morehave been spinning me for a week about it. At this point I don't even know what to do. CS will straight lie to you and you catch them they don't even care they just makeup another lie. Update.. after calling this place everyday for a week. Getting flat out lied to and them doing everything in their power not to own up to flat out robbing me for $197. I call today and told them I'm reporting them fraud. They said they will give me $37 dollars back. I have no idea how this place don't have a class action lawsuit against them after reading all the reports of fraudulent activity just on here. Edit: Now it been 3 weeks since I returned my car. I wake up this morning and they are trying to charge my credit card. This entire company is a scam. This is the scam they hit me with. I showed up to get my car. The guy at the desk said I was late picking it up. I wasn't though I was right on time. I had just made the reservation and had a hour drive to get there at 5pm. They put it down pickup at 11am return 11am. That's 4-5 hours before I even made the reservation. So I had to pay for an extra day. They have all kinds of these little scams.

    Small scratch identified on rental car vinyl wheel well upon pickup. awhile car looked like had…read morebeen in cat fight with scratches/dings thruout. VIDEO/PICS taken prior to leaving with vehicle showing scratch- which is in plastic wheel well cover and actually minimal - i wouldn't give a second thought on my new vehicle After return, Sixt is making a Damage claim. I've read multiple complaints regarding this type of scam specifically with SIXT @TPA; never had a problem with them before but i'll NEVER USE SIXT AGAIN. Criminal behavior

    Photos
    Sixt Rent A Car
    Sixt Rent A Car - SIXT

    SIXT

    Sixt Rent A Car - SIXT Rent a Car Tampa Airport

    See all

    SIXT Rent a Car Tampa Airport

    Routes Car Rental - LONG lines few reps to help AND few cars to rent

    Routes Car Rental

    1.1(311 reviews)
    0.9 mi•Westshore

    Diana. She is the best. Super kind and considerate and made it a great experience…read more As far as finding the place, you do have to go on a journey from the airport involving a convenient train to the shuttle pickup and then the shuttle to the rental. Expect to pay extra for driving on toll roads which you need, $18/day and you're golden. Much cheaper than any other place we found. We are happy!

    If I could give this place -1000 stars I would. The whole situation top to bottom was the worst I…read morehave ever experienced. 3 hours to get a car. When we arrived, we were pointed to a tele-representative with a screen who did our check out. First off he said our insurance wasn't on their "list of approved insurances" so we would have to pay an extra $250. It's progressive insurance! Why isn't this approved?! Seems like they say that to everyone just to charge you more money. After finishing everything with the tele virtual rep, then we had to wait in line behind everyone who was trying to start their rental car. Sooooo... the tele rep was actually pointless and wasted like 45 minutes for no reason. We could have just waited in the original line and been out 45 minutes earlier! The car was dirty, was not what we had reserved and gas was EMPTY! Like the red light was on so we had to find a gas station immediately to not run out. They said just bring it back the same level of gas. Upon rental return, they gave us no receipt saying we had returned it or anything! Said we would get an email to show we returned it. And get our $500 deposit back. We didn't receive the email so at this point and after this experience I'm expecting I will have to fight for my deposit back. HORRIBLE EXPERIENCE. I will never rent with this company again.

    Photos
    Routes Car Rental - Sketch salesman and customers the cat rent from the legitimate organization don't even accept Amex!!

    Sketch salesman and customers the cat rent from the legitimate organization don't even accept Amex!!

    Routes Car Rental
    Routes Car Rental

    See all

    Hertz Rent A Car

    Hertz Rent A Car

    2.0(359 reviews)
    0.0 mi•Carver City, International

    I cannot believe this but I had an good experience with Hertz rental. Was skeptical due to SIXT…read moreTampa rental being so scummy I decided to go with another rental and surprisingly, I was not sent with some random charge. Make sure to take pictures just in case because who knows with rentals nowadays. Overall, Hertz you did good. HERTZ over SIXT.

    Hertz added Damage Waiver insurance and Personal Liability Insurance to my rental without my…read moreconsent. I did not ask for or authorize these optional coverages, yet I was charged for them. When I contacted customer care, the representative repeatedly claimed the charges were based on my "profile" because Hertz had those preferences turned on by default. That is not an acceptable explanation. A profile setting should never be used to automatically add paid insurance products without clearly obtaining the customer's affirmative approval at the time of booking or pickup. This feels like an unfair and misleading practice: defaulting customers into extra-cost coverage, then pointing to an old or hidden profile preference when they question the charges. Optional insurance should be clearly presented, voluntarily selected, and confirmed--not preselected in a way that shifts the burden to the customer to notice and remove it. I expect Hertz to remove these unauthorized charges, explain exactly how and when these options were supposedly authorized, and change its process so customers are not automatically billed for insurance they did not knowingly choose. Until then, I cannot recommend Hertz to anyone who expects transparent pricing and honest rental practices.

    Photos
    Hertz Rent A Car
    Hertz Rent A Car - People waiting for keys

    People waiting for keys

    Hertz Rent A Car

    See all

    Avis Car Rental - carrental - Updated September 2026

    Loading...
    Loading...
    Loading...