I had made my reservation with Priceline and was getting a Toyota Corolla. I got in line at Boston…read moreLogan airport, I was 30th in line One hour later it was my turn! When I got my vehicle it was Toyota rav 4 hybrid!!! The outside side was filthy the windshield had some white substance they couldn't be cleaned off with any amount of windshield fluid, I had to scrape it off with a razor blade. I went to a restaurant and forgot my fob in the car . When I came out I couldn't believe my fob was inside, as anyone knows you can't lock your 2025 vehicle with the keys inside !!!!! After a call to triple A and a wonderful driver he said the fob needed a new battery lovely ‼‼ I immediately went to auto zone and the cashier was happy to install the new battery. Far from a wonderful experience overall.

Best cars, friendly and efficient service. I always choose to rent from Budget/Avis at 2 Seaport…read moreLane. Convenient 2 drop off locations. Thank you for always having the best clean cars!

I've rented from Avis for years.That said - I was amazed at the great service I received earlier…read moretoday when I picked up my one-way rental at this location. John was especially helpful with directions, recommendations and great guidance!

I would leave zero stars if I could. I had to wait over two…read morehours to get my car. Two hours! I've been renting cars for over 40 years now and have never ever ever had to wait so long to get a car. It dug into the time in which I was paying for the rental of that car. I don't understand how they stay in business. For a short plane ride, one might have to wait longer to get their rental car than it took to fly to the location! Also, I had reserved a Toyota Camry and they gave me a stupid Chevy. I thought maybe the line was extraordinarily long because of the big soccer games happening in Boston at the time, however, when I asked the lady at the counter if that was what was going on, she said no it's always like that in the summer here. None of the other car rental places in Boston had any vehicles available, so I think Avis must be the car rental place of last resort.

Pre-rental: "Oh sure, we'd be happy to pick you up at the…read moretrain station! Here, let me leave a note on your reservation file." (Great, because that's the only reason I picked this company - was specifically looking for this service.) Actual: arrive at train station, call, call, call, no one answers except the big corporate office who says they can't connect us to this small office. Finally take a cab there with toddler in tow and hear this from the lady who processed the rental: "Pick up? No we don't ever do pick ups here." Car itself was brand new, clean and ran well. Crappy toddler carseat but they always are. Guy was nice enough to help me install it even though he insisted that they don't usually do this. Return at alternate location (for an extra fee, to Logan airport) was smooth, although guy said: "I'm unable to give you a receipt right now. We'll have to email you. 24 hrs later, still no email. I have no idea what we were charged and if it matched the initial price they gave us. Sooo, car was fine but customer service felt like lots of lies and runarounds. We'll look for a different rental service next time.

Can I rate Hertz a zero? We (Gold Member) reserved a car months in advance, got to the airport and…read morehad to take the last car available - ac is broken, 46000 miles on a 2018 Trax, expired inspection sticker! Last night of vacation, car would not start....called Hertz's emergency road side service - long story short, 4 hours later and no service came! We were hung up on 3 times, waited 4 hours to be abandoned by Hertz! We prepaid our reservation to be told "pre payments can not be refunded" !!!! The best Hertz can do is add 750 points (= 1 day rental) to our account for next time! According to their records "ERS called you back and you did not answer" - we were at their mercy and we aren't going to answer their phone? According to Hertz, they mechanically review all cars before they are put in the lot, yet Hertz's manager tells us "the previous customer did not let us know the problems, so we just washed and buffed the car and put it on the lot"!!!! I think you get the picture of our experience - DO NOT PREPAY, don't count on their emergency roadside service and be prepared to be lied to and end up with absolutely nothing but aggravation from Hertz!

We were the first ones through the door on a Saturday morning. Easy, excellent customer service,…read moreconvenient after hours return. I would go back to get a car for day trips!

If you want a complete lack of honesty, integrity, and corporate service, rent form enterprise…read more This is now the third time they have completely screwed me with. car rental, and I will never use them again. Neither should you.

If I could give Ron more than 5 stars, I absolutely would! I had to call Enterprise Boston to…read moreextend my rental and was very pleased with the representative who answered the phone. Ron, the top tier representative provided truly exceptional customer service. He was professional, kind, and made the entire rental process so seamless and easy -- exactly what every customer hopes for but rarely gets. His attention to detail and genuine care made me feel like more than just another rental -- he treated me like family. Ron is a perfect example of why I continue to be a lifelong Enterprise customer and will keep choosing them for all my rental needs. People like Ron make all the difference -- it's service like his that builds customer loyalty for life. And Ron -- if you're ever up in Richmond, Maine, make sure to stop by Morning Moose Coffee! The coffee (and the mini donuts) will be sure to put a smile on your face-- and I'll make sure you're as well taken care of as you took care of me. Thank you again, Ron. You're a rock star!

If you're looking for a terrible service, dishonesty, lack of integrity, this is your place to rent…read morea car. I will never use them again because of the blatant disregard for our reservation.

Yuk! I rented a compact car from them in Cleveland for three days and piled on all the fees and…read moreinsurance I could which totaled $425. I wanted to be sure I had no problem. Now I get a notice from their collection agency EAN that I owe them money! What! after calling and emailing they tell me to ignore that notice. Now I just got another notice from EAN that I owe them money. Do not rent from Alamo!!!!!

Alamo was budget friendly and just aheads up you do have to take the airport shuttle to get to the…read morecar rental building. Once you get to the building it shows you where your car rental company is located. Very easy to find, you just have to pay attention you don't miss your stop to get off when the bus driver announces the next stop. The only drawback is depending on when you arrive, there might be a long line and short staff. There was only one lady there attending to each customer so it took abit longer. They were trying to get people in line to use the car rental kiosks available but people were having trouble using them and it seemed it bit difficult and they would just get back in line. Another staff member finally came to help the other lady who was by herself and helped us out. He was very friendly and kind. It was pretty quick. We just had to go upstairs to get our car. We got a silver Nissan Pathfinder. I believe all cars come with a Toll road box. The person who takes you to your car will tell you how it works. It actually comes in handy in the city and highways here. We thought we weren't going to use it but we needed to especially with the traffic during rush hour. It helped out alot. You just flip it down to use it and flip it up not to use it but they'll go over that with you when picking up your car. We enjoyed having the freedom of having a car to go wherever we wanted to. The car seats comfyness was a 5, they were uncomfortable after long road trips on our backs and bums. The niceness was an 8, the gadgets on the car were a bit complex to figure out but we got the hang of it. We did like that the back seat folded down to put my husbands wheelchair and our belongings, a plus on that! We would use them again. As everything went smoothly when dropping off the car and the pricing. We would use Alamo again if renting anywhere else.

Two stars for the convenient location adjacent to the Marriott. Even though they allow after hours…read morereturns at this location they don't make it easy. They blocked the parking area entrance with a sign and plastic traffic barriers. Had to move them to park the car in the proper place. 8 AM the next day came and went and still no receipt. Called National on the toll free line. They said the car had been checked in and I'd receive a receipt within an hour. Five hours later still no receipt. Went to the location in person around 2 PM and encountered two women in the booth They claimed they were working on the returns and finally issued a receipt. Certainly not my experience when I rent from Hertz.

Billing practices . I was billed for a previous rents parking ticket. Notified company but has had…read moreno response

I was a bit nervous about renting from Budget after reading some mixed reviews, but it was the…read morecheapest and closest option, so I decided to give it a shot. So glad I did--it was a smooth experience from start to finish! I arrived right when they opened at 8am on a time crunch to make it to a 9:30am job interview- I was a little nervous about timing since I'd heard stories of other customers needing to head to the airport, but nope the location was right at Government Center! Dianne was a breeze to work with--she explained everything clearly, from paying for a toll pass (I brought my own E-Zpass, phew!) to making sure I filled up the gas tank and brought back the receipt, or else I'd face an extra charge. Bill in the garage was friendly and efficient when I picked up and dropped off the car/keys. When I returned the car, Dianne asked how my job interview went and was genuinely sweet and supportive. It's those little things that make a difference! All in all, my Budget/Avis rental for 4-5 hours was seamless, hassle-free, and dare I say pleasant hahaha! Would absolutely rent from them again.

Horrible service. I approached them in person few weeks ago,…read moreshowed all my documents and asked if I can rent a car with physical debit card. The lady assured me that I can. I asked her to do the booking, but she said it does not work like that, and I should just come in the morning and pick up my car. I asked her three times, before booking my hotel and other things in Maine. And than I approach and her colleague, who says that he is "not going to contact anyone, you just can't do that with a debit card". Do not trust this company and their employees. But, eventually, I believe it may be good that I did not get a car from them as I heard very bad comments about the process of the car returned.

I had a wonderful experience thanks to Carson, who was so kind and helpful. I felt as if he really…read morewanted to make sure that I was happy with the car that I rented, and he did everything that he could to make the rental easy and stress free (including connecting my phone and setting up my GPS for me). Enterprise demonstrates how much they care about their customers through hiring such exemplary staff members. I will be back here again the next time I need to rent a car.

Remarkably good service -- just picked up my car, and the man at the check-in was very friendly,…read morehelpful, and patient. I'm used to rental car customer service experiences being lackluster but he was really excellent. Did not get his name but he was working 3pm on 5/28/26.