This place has exceeded my expectations these days. Everyone at the rental car place is beyond…read morenice, attentive, and always have the store decorated for the holidays. I highly recommend!!

I would leave zero stars if I could. I had to wait over two…read morehours to get my car. Two hours! I've been renting cars for over 40 years now and have never ever ever had to wait so long to get a car. It dug into the time in which I was paying for the rental of that car. I don't understand how they stay in business. For a short plane ride, one might have to wait longer to get their rental car than it took to fly to the location! Also, I had reserved a Toyota Camry and they gave me a stupid Chevy. I thought maybe the line was extraordinarily long because of the big soccer games happening in Boston at the time, however, when I asked the lady at the counter if that was what was going on, she said no it's always like that in the summer here. None of the other car rental places in Boston had any vehicles available, so I think Avis must be the car rental place of last resort.

Pre-rental: "Oh sure, we'd be happy to pick you up at the…read moretrain station! Here, let me leave a note on your reservation file." (Great, because that's the only reason I picked this company - was specifically looking for this service.) Actual: arrive at train station, call, call, call, no one answers except the big corporate office who says they can't connect us to this small office. Finally take a cab there with toddler in tow and hear this from the lady who processed the rental: "Pick up? No we don't ever do pick ups here." Car itself was brand new, clean and ran well. Crappy toddler carseat but they always are. Guy was nice enough to help me install it even though he insisted that they don't usually do this. Return at alternate location (for an extra fee, to Logan airport) was smooth, although guy said: "I'm unable to give you a receipt right now. We'll have to email you. 24 hrs later, still no email. I have no idea what we were charged and if it matched the initial price they gave us. Sooo, car was fine but customer service felt like lots of lies and runarounds. We'll look for a different rental service next time.

Can I rate Hertz a zero? We (Gold Member) reserved a car months in advance, got to the airport and…read morehad to take the last car available - ac is broken, 46000 miles on a 2018 Trax, expired inspection sticker! Last night of vacation, car would not start....called Hertz's emergency road side service - long story short, 4 hours later and no service came! We were hung up on 3 times, waited 4 hours to be abandoned by Hertz! We prepaid our reservation to be told "pre payments can not be refunded" !!!! The best Hertz can do is add 750 points (= 1 day rental) to our account for next time! According to their records "ERS called you back and you did not answer" - we were at their mercy and we aren't going to answer their phone? According to Hertz, they mechanically review all cars before they are put in the lot, yet Hertz's manager tells us "the previous customer did not let us know the problems, so we just washed and buffed the car and put it on the lot"!!!! I think you get the picture of our experience - DO NOT PREPAY, don't count on their emergency roadside service and be prepared to be lied to and end up with absolutely nothing but aggravation from Hertz!

We were the first ones through the door on a Saturday morning. Easy, excellent customer service,…read moreconvenient after hours return. I would go back to get a car for day trips!

If you want a complete lack of honesty, integrity, and corporate service, rent form enterprise…read more This is now the third time they have completely screwed me with. car rental, and I will never use them again. Neither should you.

If I could give Ron more than 5 stars, I absolutely would! I had to call Enterprise Boston to…read moreextend my rental and was very pleased with the representative who answered the phone. Ron, the top tier representative provided truly exceptional customer service. He was professional, kind, and made the entire rental process so seamless and easy -- exactly what every customer hopes for but rarely gets. His attention to detail and genuine care made me feel like more than just another rental -- he treated me like family. Ron is a perfect example of why I continue to be a lifelong Enterprise customer and will keep choosing them for all my rental needs. People like Ron make all the difference -- it's service like his that builds customer loyalty for life. And Ron -- if you're ever up in Richmond, Maine, make sure to stop by Morning Moose Coffee! The coffee (and the mini donuts) will be sure to put a smile on your face-- and I'll make sure you're as well taken care of as you took care of me. Thank you again, Ron. You're a rock star!

If you're looking for a terrible service, dishonesty, lack of integrity, this is your place to rent…read morea car. I will never use them again because of the blatant disregard for our reservation.

Not the best experience we've had after many rentals through Avis. When we pulled out of the pick…read moreup area we got an immediate warning light for low tire pressure. Returned to the attendant who said he could add air to tire but didn't have another vehicle in our class with gas. He didn't believe there was any tire damage. He filled the tire and we were on our way. When exiting the structure we were instructed to use the bar code on the agreement which we did but were still required to pay the parking fee of $20.00 to exit the parking structure where this location, at this point we couldn't back up with cars behind and just paid, requested a receipt to submit for refund and of course the automated machine was out of paper. 24 hours later and tire is once again very low so apparently there was something amiss.

The employees have actively been arguing in front of me for 10 minutes. All I want to do is pick up…read morethe car I'm supposed to be able to pick up through the app. 30 minutes later we managed to pick up the rental car. Go with National if your company will pay for it.

Up to the point of arriving to Boston, no one had helped myself, my wife, and my two very young…read morechildren with our bags. We're had just finished our last flight from our previous home in Honolulu with around 6 or 7 big bags full of some of the essentials it takes to move two adults, a 4 year old, and a two year old roughly six thousand miles. We're we're tired, stressed, annoyed, ready for everything to end. Then Ricardo stepped in, got our car, loaded or bags while my wife and I took care of the car seats, and entertained my kids for an extra minute when one odd the car seats was being difficult. It was a calming moment in a trip that had been stressful from boarding in Hawaii. Thank you for your help and patience! It really was appreciated!! I would use this Alamo again. Their service was exactly what you want when traveling, and I am more than happy to give them 5 stars.

Yuk! I rented a compact car from them in Cleveland for three days and piled on all the fees and…read moreinsurance I could which totaled $425. I wanted to be sure I had no problem. Now I get a notice from their collection agency EAN that I owe them money! What! after calling and emailing they tell me to ignore that notice. Now I just got another notice from EAN that I owe them money. Do not rent from Alamo!!!!!

Two stars for the convenient location adjacent to the Marriott. Even though they allow after hours…read morereturns at this location they don't make it easy. They blocked the parking area entrance with a sign and plastic traffic barriers. Had to move them to park the car in the proper place. 8 AM the next day came and went and still no receipt. Called National on the toll free line. They said the car had been checked in and I'd receive a receipt within an hour. Five hours later still no receipt. Went to the location in person around 2 PM and encountered two women in the booth They claimed they were working on the returns and finally issued a receipt. Certainly not my experience when I rent from Hertz.

Billing practices . I was billed for a previous rents parking ticket. Notified company but has had…read moreno response

I was a bit nervous about renting from Budget after reading some mixed reviews, but it was the…read morecheapest and closest option, so I decided to give it a shot. So glad I did--it was a smooth experience from start to finish! I arrived right when they opened at 8am on a time crunch to make it to a 9:30am job interview- I was a little nervous about timing since I'd heard stories of other customers needing to head to the airport, but nope the location was right at Government Center! Dianne was a breeze to work with--she explained everything clearly, from paying for a toll pass (I brought my own E-Zpass, phew!) to making sure I filled up the gas tank and brought back the receipt, or else I'd face an extra charge. Bill in the garage was friendly and efficient when I picked up and dropped off the car/keys. When I returned the car, Dianne asked how my job interview went and was genuinely sweet and supportive. It's those little things that make a difference! All in all, my Budget/Avis rental for 4-5 hours was seamless, hassle-free, and dare I say pleasant hahaha! Would absolutely rent from them again.

Horrible service. I approached them in person few weeks ago,…read moreshowed all my documents and asked if I can rent a car with physical debit card. The lady assured me that I can. I asked her to do the booking, but she said it does not work like that, and I should just come in the morning and pick up my car. I asked her three times, before booking my hotel and other things in Maine. And than I approach and her colleague, who says that he is "not going to contact anyone, you just can't do that with a debit card". Do not trust this company and their employees. But, eventually, I believe it may be good that I did not get a car from them as I heard very bad comments about the process of the car returned.

Remarkably good service -- just picked up my car, and the man at the check-in was very friendly,…read morehelpful, and patient. I'm used to rental car customer service experiences being lackluster but he was really excellent. Did not get his name but he was working 3pm on 5/28/26.

what you should know. suv cars are new and well maintained…read more mini vans are old, worn, and broken in many places. its a tiny space so get ready to wait. price is respectful workers are respecful