TL/DR: Everything went well, so I have no complaints at all. ------------------------------------------------------------------------------------------- I had to rent a car on 1-21-2026 while my own was awaiting parts for repair. I chose this Avis/Budget simply because its the closest to my home. I booked the rental online, and when I arrived onsite the next day, the car was ready. The Jeep Compass was remarkable new with only 11,000+ miles on it, still with new-car smell, and gas tank was full. On 2-10-2026, I returned it with full gas tank, no damage, and no dirt that a 10-second vacuuming of the driver's floormat couldn't clean. Since I'd heard horror stories of rental agencies adding extra fees for damage, dirt, or less-than-full tank, I was a bit apprehensive that I might get billed extra and thus have to start a grievance process. But nope, the final billing turned out to be exactly what was stated from the start. So I have nothing bad to say about this Avis outlet. They treated me well! read more

DO NOT RENT from this location. Went there last night to pick up a standard SUV. The gal working the counter handed us the key and told us where to find it. First red flag - get the car and it is FILTHY, both inside and out, and the reason was they don't have a car wash on site. Unacceptable but whatever, we'll quickly wipe it down. Second red flag - every other place I've rented from does a walk around with you to look for damage. We walked out and the car is covered in big scratches, multiple dents, plastic trim falling off, etc. Went back inside and told her at which point she offered to come out and gave me a receipt marked with all the places the car was damaged. Third red flag - drive off and the alignment is absolute trash, car is pulling hard to the left. Make a U-turn and go back. No apologies, nothing. Decided to pull the plug, return the keys and go to our normal rental place in Pleasanton. Gal tells me she will have the manager cancel it and I will not be charged. She said I would receive a call within a hour to confirm. SHOCKER, never got a call and to top it off I have TWO $536 pending charges on my Visa. DO NOT GO TO THIS LOCATION. read more

New management team, way better service than in years past. They take very good care of their cars and willing to work with me. Thank you for restoring my faith in Avis! read more

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This location serves both Avis and budget. After booking an economy vehicle online , got a nice upgrade to a Cadillac instead. Car was clean , full tank of fuel and full of all the confusing array of buttons you get in one of these vehicles. One bad point to the vehicle we got - the window tints in the front windows and back windows were extremely dark and made it difficult at night to see the road when making left turns- we pointed this out on return. At the pickup desk at this location don't expect to see a sharply addressed associate as what you'll get at Enterprise across the street- expect hoodies and casual attire - this location should review this and the message it sends to some of its business users. Also don't expect anyone to walk you to the car - find it yourself in the large carpark and note any issues with the car yourself at pickup. Overall - experience here was 'just ok' read more

Avis Rent-A-Car - Economy upgraded !! - Car Rental Near Me - San Ramon, California

AVOID! Charged us $40 fee for returning car 5 minutes late. The agent lied about when we got there and he asked us to wait and then for the mileage on the car ... wasting so much then saying we were late by 20 min. read more

Do not rent here. The whole story is below, but the short version is: (1) they are liars; (2) their cars are unsafe and filthy; and (3) they will overcharge you and it will take hours of your life to get any refund. I should've heeded the universe's warning not to rent a car from here. When I got there, a family had rented a mini van. The location had a mini van, but it had a flat tire. So they were offered a Jeep. One caveat....the gas gauge wasn't working. The family was assured that despite the gauge saying "empty," the gas was full. When they asked how they would know when they needed to re-fill, they were told to "watch the mileage." They declined the jeep and said they would come back the next day (in the hopes a new car would show up). Whatever savings you think you are getting will be eaten up trying to get a refund for the amount they will overcharge you. When I went to pick up the car I had reserved, they did not have one. They tried to give me an electric car and then a smaller car. I said no to both, so they offered me a larger SUV. I was told it was dirty on the outside because of the rain, but it had been cleaned inside. First lie. I went out to the car and it was filthy outside. It had also clearly either been hit or had hit something. The damage seemed superficial so I took pictures (no way they were pinning this on me and they didn't even come out to do a walk around with me) and got in the car. It was also filthy inside. Garbage everywhere and smelled like onions. But we were leaving the next morning and they had no other cars so I took it straight to the car wash to try and get it cleaned up and smelling better. On our road trip to So Cal, the first thing I noticed was that the brakes were very very soft. Scary soft. And every time you applied pressure to the brakes, there was a bubbling sound. So not only had they not cleaned the car, they also hadn't checked it for road worthiness. We brought the car back on a Saturday. Unfortunately, we were 3 hours late and they were closed. In accordance with their posted instructions, we wrote the date and time of the return and the return mileage on the contract and put it in the after hours box with the keys. A few days later, I had not received a receipt. So I called the Budget 1-800 number. They said they would send me one. They didn't. So I logged on to Budget.com, got a receipt, and found that they had charged me a late fee and three extra days (Saturday, Sunday AND Monday). I went to the location and was told that the employee who works on weekends is part-time and they couldn't do anything to help me because he was not there. They said I should call the 1-800 number to get a refund. They later called me and told me they had talked to the part time employee and he insisted that the car was not in the lot until Monday, so they would not help me. I told them I had proof that we were not even in town on Monday because after returning the car on Saturday, we flew out of town on Sunday for a family emergency. They told me to call the 1-800 number. I called the -1800 number and was on hold or on the phone with them for an hour and 25 minutes. I was scolded for not calling them immediately. But ultimately they offered me a refund of the 3 extra days, plus 1 day to compensate for the condition of the car. I was told the refund would show up on my card within 3-5 business days. Fast forward to today (7 business days later) and there's no refund. I call the 1-800 number again and am on hold for 20 minutes before I am told that my refund was requested but never approved. I was then told that the location doesn't accept after-hours dropoffs. I explained this was not true as they had a dropbox with instructions that we complied with. I was also told that Saturday and Sunday were not "business days" (even though they are open both days), so that's why they didn't check the car in until Monday. I asked where in my contract it said that the car would be checked in on a Monday if returned on the weekend. I was told "it was the information he was given." 45 minutes later (and me keeping my cool, but ready to fight), I was offered a refund for the three extra days. I asked why I wasn't getting the one day refund for the condition of the car. They begrudgingly said they would honor the refund offered by the agent 7 days ago. I don't for one minute believe that they will do what they have now said twice that they will do. What I do know is that I will never rent from them again. read more

Check the fuel when you pick up the car!! 3 times I've picked up a car stating the fuel was full and it was less than half. I had to call Avis the first couple times, now I check every time. They've never picked up the phone and the car is almost always dirty! Convenient, but terrible experiences at this location!! read more

I just had a great experience with a return on a car with Wes White at this Avis location. I rent from here quite often and today, because of traffic and meetings, I was cutting it pretty close to not making the return on time and then having to rent the car for another day. Wes was just wrapping up when I pulled in and was super cool about re-opening the door and letting me complete my rental. And what a great attitude! He was super nice and chill for an end of the week Friday, and I really appreciated his enthusiasm to make sure I had a good experience. One other note, Wes was also the guy that helped me when I rented the car yesterday and made sure that I got the car I needed. These guys really bend over backwards to help you have a good experience. These guys at Avis San Ramon rock! read more

Avis Rent-A-Car - Car Rental Near Me - San Ramon, California

Let's talk about that car rental that my family got two weekends ago!! The condition of the car that I had to ride in all week was sub par: - There was garbage from past users still in it. - It was dirty and had a bunch of scuff marks in the back seat (see images). - The car looks as if it was washed by a 6 year old. There are a ton of watermarks and streaks all over the car (no offense to the 6 yr olds out there). Since I technically didn't pick up the car, let's just say that my parents' experience was very much the same as others who rated this location low. Their experience included being mocked and having to come back an hr later for a car that was already sitting in the lot. Just go to a different rental car agency. This place is a waste of your time and you'll probably get a dirty car. I'm a loyal customer at another car rental place and have never landed in a car that wasn't clean. read more

Avis Rent-A-Car - Dirty car #1 - Car Rental Near Me - San Ramon, California

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This company and the people working are very rude. They over charge and they don't tell the customer what exactly is going to be the bill after wards. I have rented in other places. If I were you guys rent in thePleasanton location. It's way better than the one in San Ramon location. read more

Fire the manger and his staff totally unprofessional people such a embarrassment for Avis corporation. Next time ask for a discount or call customer service send them pictures of the damages to the car they will give you a discount they gave me a discounts. When you mention discounts to the manager and staff they get upset. The manager tells you he has the right to not serve you. The customer has the right to a clean car or else you need to foot the bill if they clean it. It's a disgrace. read more

Terrible customer service! Owner was very rude for no reason! Dropping car off early, he mentioned that he was doing us a favor to take it a day early! read more

Horrible customer service, never rent from this place. Realized that the car had a flat tire after walkthrough on the way out of the parking lot. The "manager" on duty "Alberto" was not able to cancel our contract without charging us $59 for the first day!!!! Receipt for the 1 day charge says vehicle was rented to us by Christian, and the vehicle was checked in for us by Ely. So not sure if Alberto is the real name. Cars are all dirty and not maintained. We had to return back to work so could not wait for him to clean another car. There was just one clean car available but he said he cannot give us a free upgrade! What kind of a manager is this?! read more

So GF is in Dallas flying home tomorrow early am (Friday), AVIS has no shuttles or employees prior to 6am! AVIS Recommendation... move to a hotel closer to the airport. Avis will provide a pick up of the vehicle for an extra day charge if you can leave it in the Avis lot.... a mile from the Airport! Another Uber ride as shuttle is still not available. And that's why Avis...... will never see another $$$ from me or anyone I know who travels. Ps... Avis Sucks read more

This one shocked me. Booked a van for pick up on 28 Aug noon. All the 4 vans they had that day were dirty. Insects sticking to the front bumper. These filthy cars were not acceptable. Was told to bring the car to the car wash and they will refund. I spent two hours picking up this rental including the need to make the trip to the carwash. The wiper fluid was low for this car too. I ended up doing maintenance for them. On 3 sep , returned the car in the morning , was charged $3297 by mistake of the girl at the counter. Never again , Avis. I booked this thru my corporate acct. read more

Booked a reservation for pick up, regular economy car. As soon as the car was driven one light down the car made a huge loud noise and the car had no power to keep going. As stepping on the gas the car had very minimal power to keep going. As the light was green , proceeded to go and at a busy intersection and was almost hit from behind because the car just gave out. Was able to turn around and go about under 10mph and get it back to their parking lot . The car wouldn't go into gear after that. We went back inside to let Avis know what happened with the car . They offered another vehicle but we didn't want to be in a similar situation and this was before they were closing so we didn't want to be responsible for the car. We just canceled the reservation at this point. They decided to charge us $69 or so for canceling. We said hey I mean you guys gave us a car that could've gotten us hit we were shaking and scared it was a scary moment being in a situation like that in a vehicle from a rental company. When we asked to talk to the manager , the girl working called her father the store owner , she said he would like to speak to you. They are a franchise I believe is what she said. I said hello and he proceeded to yell at me and telling me to get out of his store or he'll call the police.. Well she called the police on my mother and I so we all waited . San Ramon pD asked about the refund if there was a way but the girl working said we have to call customer service and try there to get a refund. So we left and that was the end read more

For the Friday and weekend that my car was being looked at I needed a rental. I booked online and then called the office to have them pick me up at my office. Which took them forever and they had to call because the guy got lost trying to find my office. Even though we have a giant address sign out front. When I got there I had to go through the paperwork and signing of everything. The rental was out front and we inspected it for any prior damage. I booked a Ford online and drove away in a Nissan instead. I didn't complain. I don't even think they have Fords here. So don't walk in having any expectations. The girl working the counter is very customer service conscious. Great on the phone and in person. It was a pretty painless process. read more

Had you asked me last week, I would completely agree with all of the 5 star ratings for this local Avis office. I've used them several times and have always had a great experience, clean car, and easy rental process. But that all ended with my last rental. It has been about a year since I needed a local rental for a driving vacation. Walking into the office it seems they now share a space with Budget truck rentals. New desk staff and new car attendant. I had made the reservation several weeks in advance and picked up the car about 15 minutes before the noon time I had indicated on my reservation. First indication this wasn't going to go well was when the person at the desk spent too long looking over his upcoming rentals - apparently doing the math and realizing if everyone showed up on time that they would be short on cars. He commented that he hoped the next pick up was running late as he handed over the keys to the last full sized car in their inventory. The lot attendant handed me a slip of paper and had apparently walked around without me. He did note the scratches on the bumper. So after a brief walk around myself I signed, he walked away, I took photos of all sides (just in case), and hopped in. That is when I noticed the faint smell of smoke. I parked the car to finish my packing at home with the windows open, hoping it would dissipate. But after sitting in the sun and turning on the a/c the smell only got worse. I called back to see if there were any alternatives. Nope. The person on the phone said I should take the car to the Avis in the next town over to exchange. I thought it odd she didn't offer to call ahead and let them know I was coming, so I called Avis' 800 # and the representative confirmed the spot had cars and I would be able to exchange. The new spot had no cars for me either. And, the person at the counter disclosed that she had to send her last few cars over to my original rental location a few hours earlier and said that the original rental location should have known there were no cars left on her lot. Feeling agitated at the wild goose chase to find a non-smoky car, she offered to call a few other Avis locations for me but unfortunately was not successful in finding a replacement car. I was offered the business card of the territory manager, which I took and called on my way to Target to find some Febreeze. Left the manager a message on Friday letting her know my disappointment with the process, the smoky car, and lack of options available and requested a call back. Understanding that I left the message at 3pm on a Friday I did not expect an immediate call back, but I did expect a return call. I dropped off the rental this afternoon - a week later from my pick up date. No phone call yet from the manager. And, it looks like this location is still experiencing a car shortage. I was 2nd in line as the lot attendant handed my keys to the front desk. They processed my return while chatting with the 1st client in line. The desk clerk handed my my checkout paperwork without asking about the rental experience, and at the same time told the 1st client that they just had a rental returned so he car would be ready shortly. I'm guessing she was talking about my smoky car. Doubt they'll have time to wash it, try to continue to deodorize the lingering smoke smell (I took my Febreeze plug in with me), or clean the crumbs out of the backseat left by my son (to the lady renting my car after me ... sorry for the goldfish crackers in the rear seat). So, my 2 star rating is giving consideration for my past great rental experiences at this location. If I had to rate this Avis off of my most recent rental I would be hard pressed to even support 1 star. read more

UNRELIABLE. I made a reservation through the Budget Truck Rental website because their site shows branch hours and inventory availability for all local branches. I selected the location at 2551 San Ramon Valley Blvd and completed my booking. I received a phone call from the aforementioned local branch two days before my moving date. The woman on the line told me they won't have a truck for me and instructed me to call the Budget customer service line. I immediately filed my grievance with Budget. Their corporate inventory manager called me back promptly and assured me that I need not worry. He said he took care of everything with the aforementioned local branch and they will have my truck available for pickup at the correct time as per my reservation. On the day of my move, I called this local branch to let them know that I'm heading over to pickup my truck. The same woman who had called me two days prior answered the phone and told me AGAIN that they do not have the truck I was promised! I called the Inventory Manager (Joe) who promised me two days prior that everything will be taken care of. Joe did not answer so I left him a message. Then, I called Budget's customer service hotline and got hung-up on the first time even though I was very respectful and calm. I called back and asked to speak to the highest available authority. I got a floor Supervisor on the line who had zero capability to help me. I was shocked to find out from this Supervisor that the local branch had canceled my reservation around 4pm one day earlier! I never received any email or phone call about that. All he could do is apologize and assure me that one of the Inventory Managers will call me within 2 hours. That didn't happen either. Nobody called me. Budget Truck Rental left me "high 'n dry" on my moving day after assuring me that they had me covered. Luckily, U-Haul had a smaller truck available for me to rent at the last minute. Lesson learned: I'd rather pay a little more money for guaranteed service and reliability than ever rent from Budget again. Moving can be a frustrating process as it is and UNRELIABLE people like this make it a nightmare! Avoid these people, unless you don't mind added stress in your life. read more

I like AVIS in San Ramon. The first time I rented, they upgraded my car from a compact to an intermediate car. It was a nice and clean car and I liked driving it. Barbara was really nice to talk to and she answered all my questions. I asked her if someone could drive me to my car's repair shop after I return the rental car and Claude, who was really new, drove me there. He was a nice guy too. The second time I rented a car, the car was not cleaned since the cleaning guy was not there that day. Barbara offered to clean the car for me or give me a discount. I went with the discount and I was happy with my decision. I will definitely rent a car here again. read more

Bad customer service!!! Very disappointed with this franchise again. Every year ... same time ... same issue. It's like a bad episode of groundhog day. Situation: I rented a full size car one-way to SFO ... simple ... right? Outcome: The franchisee does not like one-way customers. I was told that they ran out of full size cars and was forced int an intermediate. Here's the rub ... I went online and was able to confirm full size availability ... as long as I returned it to this location in 1,2 or 3 days. Their parking lot is filled with full size cars as small SUV!!!! This franchise is disregarding company policy and should be reprimanded from Avis. I rent avis cars for more than 100days/yr ... so I understand that this is just a bad franchisee. I told them I have 4 people with luggages going to airport ... it does not matter ... I was given a mazda 3!!! Note to Yelp readers: The front desk lady (Mimi) is very nice and only wants to help ... you can tell she does not want to make a mistake based on what the owner forces her to do. Note to Franchisee: when you put a banner like Avis on your front door ... you need to abide by their term. Take the banner down and run your own show if you want to make your own rule. Note to Avis: Your action will have an impact on where I take my 100days+ business in 2016 Next steps: I am telling you to consider Hertz in Pleasanton ... as I will in the future. I will also write to their corporate office and see if they will address this bad behavior. read more

I walked in to rent a car and the young lady told-me we have nothing available So I asked her if she can call another location for me and she replied,I can't they don't answer to me you do it,I'm busy OMG I couldn't believe it she just had No Desire to help whats so ever....there was no one in the store Unbelievable poor poor service Never Again... read more

This is the fourth time I have rented from this office and each time has been a complete pleasure, hassle free and more convenient than going to the airport - and the rates are better than the bigger offices, with better service. John and the team continue to set the standard for other Avis/Budget and for other car rental services We love the convenience of easy access, local to home, all the necessary services you would expect and "above and beyond" customer service to seal the deal Thanks M read more

Unpredictable. Rented 3 Times from them but never again. They charged $84 + $20 odd in taxes for additional insurance that I didn't need. It was their mistake but I had to call the corporate office to get reimbursed. On top of that charged $12.50 in e-tolls that they refused to reimburse. They left the etoll transponder on and I didn't even know what that was since I have my own fastrack. The office people don't care. read more

This review is for the Budget Rental Car part of this business, the other side is Avis, as they are owned/operated by the same company. I have used both the past 10 years for work and pleasure, and it seems no matter which "company" I use, there is always an issue. I have been billed an extra day because it took their rep a whole day to check in my vehicle, even though I had dropped it off the night before and used the "early bird/after hours" key drop box. I even had photos and go no where. Another time in the past year, I was billed extra because they claimed I dropped the car off in San Jose, when in fact I dropped off the car in San Ramon. In that instant, the rep said the computer was down and that he would check me in later. Again, tried to get this resolved and they wouldn't make the adjustment. This last time, with Budget, was on 7/11/22. We filled the tank up to full like we always do, but the rep told my husband that it wasn't full and would charge us a full tank. I have photos (date & time stamped) that show the tank was full when we dropped it off on 7/10/22 at 9:42pm. I really try to give them grace, but I am at my limit. I just cancelled my Budget reservation for this coming weekend and am going with Enterprise. I know that no one is perfect, but when there is literally an issue every single time, it is a systemic issue, almost to the point that there is some purposefulness to it. read more

Wow! I have rented many, many times at this location. I have more often than not received dirty cars that I have had to wash myself. I have also been told in the past that a car I ordered was not available, but they have made it right. Today, I received a phone call after hours telling me that they had no car available for me tomorrow. The following comments were made: "What do you expect me to do? It is at the end of the weekend." "Imagine how difficult this is for me. I have no cars." I tried to call back immediately and no answer. I went by the rental office to find out it was already closed. I understand their position, but they were unable to provide me with any answers. I have been a loyal customer and ignored all the complaints from others. BUT, when I went by the rental office, there was an entire row of cars including a small SUV (what I had ordered,) full size cars, a pick up, and several others. Since I had reserved my car over two months in advance, I was not happy. I called the national headquarters, and they were not able to help me except to tell me to try other companies or call back tomorrow to see what may be available. Outcome- I found a larger SUV for only $20.00 more at Alamo. Now I know to try other places. read more

Boycott this place immediately! I would give this place a zero if I could. It's unfortunate because I'm a very loyal Avis customer and have a level of expectation for customer service. Agree with the comment about the dirty cars but if your looking to get screamed on a sat morning and have your safety endangered then go ahead and come here. If you're looking for the typical Avis experience then I suggest going to a different location. I'm a business traveler and go all across the country e.g. Avis preferred and I know the process fairly well. Had a free weekend rental that was used for this reservation. The car wasn't ready when I came to pick it up because they said it had to be cleaned. I asked about getting another vehicle but they didn't have any. Waited about 10 min to find that the car hadn't been cleaned and had bird feces all over it. I asked for a credit to go get a car wash or wash coupons (common practice at other locations) and they couldn't do either. The operating manager then started screaming at me for being rude to his employees and treated them like servants. After 5 min of yelling on his end (mind you I'm a small woman and he is a big guy) I told him we should resolve this and he needed to stop yelling. He told me to get the "hell out of his establishment"and he'd deal with me on Monday. I asked every person I talked to if they felt disrespected and they all unequivocally said no. I called Avis corporate and have a security case against this place. They are sending their regional manager to address the issue. I'll update if they ever make it right.... read more

Awesome service. John is wonderful. Timely and accurate and actually knocked money off the price when the Cadillac Escalade was a bit smaller than the Suburban that i booked. Awesome experience and plan to work with this business again. Convenient drop box. read more

This is Budget and Avis car rental together. Excellent customer service and John the location owner is very helpful in finding the right car for you. read more

Easy rental process. Easy Return process. We got to rent a very clean Impala with lows miles. Nice customer service too.

Typical car rental place. From my experience, I had great customer service and a clean car (cute Volkswagen Beetle)! The only tip I would leave, would be to know how long you'll be renting for as there is a $10 dollar extension fee. These folks do offer overnight drop off, but because they don't process your drop off till the morning after, it's still considered a day and will be charged as so. Plus they're open Sundays. Bonus! (Enterprise isn't). Would come back! read more

If you need to rent a car, I hope you can do it in San Ramon. This place is as hassle-free as it gets. I would highly recommend the Avis in San Ramon to anyone who needs an extra car for the weekend. read more

Great customer service and excellent deals! My wife swears by them! When driving on business or vacation, we call upon Avis/Budget!

Very professional and apologetic (when I had to go refill the gas tank) women helped me. They were kind enough to let me go top off the tank and they processed everything very quickly. read more

Ally and Melina are the best. I was renting from this place for a full year and they have been very nice and helpful. I enjoyed dealing with them and they always tried their best to help. I wish all Avis locations are like them. read more

This is a great place to rent a car. John is an excellent customer service oriented individual. They had great selection in cars. The AVIS team in this location made the entire process easy for me. Highly recommend using this place. read more

If you need a great looking, reasonably priced, quality rental car or even a truck this is the place. This place has a great selection of cars that are all clean and ready to go. I have rented a four-wheel drive vehicle to go skiing and several cars both for the weekend when the kids were back in town from college or when my car was over across the street at ACE Auto (another great spot) ... all rental vehicles were clean and ready to go and they have the nicest people. John is terrific. If you need a car in Danville or San Ramon, this is THE SPOT to go! read more

Thanks John for the update, looking forward to getting back to using the one-way rentals.

Love avis great cars great prices and service! its in a wonderful location and the workers are just the best! I 100% love!

I had a terrific experience in renting from this location. I got a good car, a good rate and very good customer service. It's nice to return a vehicle and have the transaction completed quickly, and punctuated by the owner saying "thanks for your business." I will definitely rent from this location again. Bob read more