Great customer service by Rene. He helped save our roadtrip after having charging issues with an…read moreEV. Loved the car, but charging issues made it nearly impossible to complete our trip. He resolved our issue with zero hassle nor resistance. Within 5 minutes at the counter we were heading out with keys to a gas guzzling truck! Irony aside, I was appreciative.

I had a great experience with Budget Rent-A-Car at the airport. I had accidentally done an online…read morerental at a different location, and thankfully the manager (Rene) noticed that and helped me out. He was excellent and provided five star service. I'm planning on using this car rental agency for all future visits.

We needed a car rental after an accident, & because our car then needed to be fixed…read more We had an accident during this past storm with the high winds. And while our car was being fixed we needed a rental. Our insurance highly recommended Enterprise Car rentals on Cleveland Avenue, in Santa Rosa. We had such an easy & good experience. They went out of their way to make sure we had everything we needed. They were friendly, professional, & fast. They kept in touch thru texting to make sure everything was alright. Gio, the Assistant Manager, & Jacob were fantastic. If we should need a car in the future , we wouldn't think of going anywhere else.

I made a reservation and gave the company my work address for pick up. I work at a large school and…read moretold the representative specifically where to pick me up on the campus. The driver went to the wrong location, waited, never called me and went back to the office. When I called the office, the branch manager said it was too late and I would not be able to get a rental. When I told him that it was not my fault that the driver couldn't find me nor did the driver try to call me, the branch manager hung up on me. If this is what a branch manager does when working with clients, I would not trust this Enterprise branch on reliability or customer service.

I booked a Toyota Camry weeks in advance. When I arrived, I was told they had no Camrys. So, I…read morereceived a Volvo XC 90 instead. The car was dirty; they had a sign near the walk up saying the car wash was out since 5/31/26 (about 3 weeks). Once we drove it a few miles, the warning light for low tire pressure and the warning light for no washer fluid in the windshield washer turned on. It is obvious this vehicle was not checked before assigning it to me. I tried twice to fill up the tires with air, but the warning light did not go off. When I returned the car, I told the attendant about these issues. All he said was "OK," "OK." Not "I'm sorry." Lousy.

When I ordered my car by phone, I was told a price if I paid then with a credit card. Surprisingly,…read morenone of my cards were accepted! Really!?! When I had to pay at the pickup desk, I was charged $20 extra because I hadn't prepaid! I used the same card that hadn't been accepted by phone. What a scam! Probably won't be using Avis again.

Got a great rental car that was paid by AAA insurance. Enterprise upgraded us to a luxurious…read moreHyundai Tucson for no charge. I Loved the Apple play dashboard for my maps and music. Also, the non-smoking car did NOT stink of cigarette smoke! Also, they picked us up & let us leave the car at our car repair place for no charge. We will definitely use them for rental cars in the future. I may buy a similar used Hyundai Tucson from them when they upgrade to the next year models.

They only had 1 person at front desk and a long line of people. This is not okay. I had to wait 40…read moreminutes at G & C auto body to be picked up by Enterprise. Then I am still waiting at Enterprise in line to be waited on. They should call in people from other locations or get more help. It is never acceptable to compromise service.

Chase McLea in the service center is incredible. To say he went over and above to provide excellent…read moreservice would be an understatement. When traveling south I had an unexpected issue with my car that left me unnerved and stranded. He was knowledgeable, helpful and went out of his way to make sure I felt taken care of while we found a solution for my car. It's rare to run into a person who is genuinely interested in not only solving the problem, but being kind and courteous as well. If you're in Santa Rosa and in need of service make sure to find Chase at Freeman.

DO NOT SHOP AT FREEMAN TOYOTA! DO NOT BUY ANY TOYOTA HYBRID!…read more If I could have wrote ZERO STARS I would have. I recently bought a 2026 Camry that is a HYBRID. I never in my life had issues with Toyota vehicles. But the hybrid model unfortunately had a recall once we reached around 5000 miles on it. And the worst part is due to the hybrid engine and it could cause loss of power while driving which is dangerous and unsafe to use the car, and even worse it could cause a fire which is dangerous and both issues could result in harm to me, my family or to other innocent drivers on the rd. I told them about the recall and they said they don't have a remedy and will let let know when they do but it should be in the first quarter of 2026 (January-March) which has passed. So they wanted me to drive this car feeling unsafe and stressed out because I'm anticipating issues with the car. But I told them I don't feel safe and because it's a safety issue they gave me a loaner. I guess the loaner was only set up for 30 days or so and I couldn't make it to renew the loaner and brought it back a week late. So they said they can't loan me anymore vehicles. I just live about 2 hours away and was not going to be in the area until a week after the date they wanted me to come in. So I came in to renew the vehicle and the 1st quarter of the year is basically over and still no remedy/way to fix our brand new car. And they wouldn't renew the loaner so they forced me to take the defective Camry they sold me or I would have been stranded. It is now almost May and other issues arose. Such as Infotainment system/screen going black while the car is on. And a jerk when the car goes from hybrid engine and the gas engine starts. I had my wife contact them to see if they would give her a loaner but they refused. And said they will look into the other issues when they have a remedy for the recall (that was supposed to be resolved I the first quarter). So they have us driving and paying for a car that we feel unsafe in, and can literally catch fire while driving. But we have no choice because they refuse to replace it. Corporate said the issue doesn't warrant a replacement?! But I hope nobody ever buys a hybrid car from Toyota. I know I won't be. I might never buy another Toyota to be honest. But the rental car department manager acted like I was trying to steal the loaner. The service manager doesn't like to get back to you, and also the salesman David who sold me the car stated he is going to look into it and get back to me but I have not heard from him since. This has been going on over 3 months or so. I don't wish this on my worst enemy. We're literally paying for a problem, and to use a dangerous/ unsafe vehicle. DO NOT SHOP AT FREEMAN TOYOTA! DO NOT BUY ANY TOYOTA HYBRID!

These guys are great. Excellent customer service. Made renting a large passenger van so easy and…read morethe pricing was way better than other places we looked.

Quick and easy. Got in there an out pretty quickly pain-free. Customer service is great. They have…read morea lot going on there. You guys should stop by and check it out.

If you're looking for an experience that will make you feel less valuable than the dirt on…read moresomeone's shoe, look no further than this Hertz location! The star of the customer desk is an absolute gem--if you're into awful service. This employee has a knack for making customers feel unimportant and ignored. He won't listen to your concerns, and if you have a reservation, don't expect it to be honored on time. Need assistance? You're out of luck! This individual is not one to go beyond the bare minimum, ensuring that every interaction is as disappointing as possible. With an attitude that screams, "I don't care about you," you'll be wondering why you chose this Hertz location in the first place. If you value terrible customer service, then this is definitely the place for you!

Worst customer service ever. Make sure they have the car you need before making a reservation. They…read moreblamed my issue with their website and service on me. When i got upset and left to wait for a lyft i was followed by the guy and yelled at. He told me to "come over and get my ass beat". I was then watched while waiting by the other employee. This branch is the worst hertz experience i've had. Trying to upcharge me for their lack of selection and being extremely rude and going as far as to threaten me. I hope the two sad employees who hate their jobs and customers have a good day. They might need a raise because their unkept appearance leads me to believe they can't even care for themselves. Edit: the same guy i dealt with is pictured in previous bad reviews with the same issue. Glad i'm not the only one who's dealt with this piece of poo!

Arrived as scheduled at 1:15 just got our rental car at 3:55. The car is filthy and the gas tank…read morewas not filled. Customer service counter said it's been this way for weeks. Cars are not on site and only 2 employees to retrieve them. Service agents were polite and apologized but this is unacceptable.

My flight arrived a little pass 11 pm and they close at 11. I called the location several days…read moreearlier and talked to a local representative and told me someone was usually around to allow for late pickup. I arrived and the counter was closed with no one around. A couple was looking around the counter looking for keys they were told was hidden away for afterhours pickup. I ended up taking a lift to my hotel for the night and returning in the morning to pick up my rental vehicle. Pick up was quick and easy. The airport is small, so everything is close by. Pickup lot is around front. They give you the keys at the counter and you walk out to the car and drive off. No presentation of paperwork or parking gates to go through. Returning the car was not as quick and really easy. I do not remember being told but returns is in a different location from pick up. I tried returning the car to the same location as pick up, but no open spots were present. I ended up calling the office and being told it is on the right as you enter the airport pick up drop off area. Visually it has hard to see but it is the parking lot on the right just before the airport terminal. Returning the car was quick and fast and just a short walk to the terminal. A quirk at this location I noticed was the number of texts reminding me when the car was due to be returned. Other locations I have rented from were pretty flexible on what time I was returning the car. This location sent me a link to adjust return time.

I would give this place zero stars if possible. They were either dishonest or just incompetent- I'm…read morenot sure which, but I'm leaning towards incompetent. My daughter was moving and she's only 19. I was worried that she wouldn't be able to rent a van because of her age, but the website had a box to check if the driver is under the age of 24. We checked that box, and it let us proceed. We put in all of her information- name, driver license #, birthday, etc. So the reservation was set up with her name, all of her info. Her grandfather generously offered to pay for her moving van, so she used his card when making the reservation. However, when she arrived to pick up the van, they wouldn't let her take it because she's under 24 years old. My wife and I drove up to help her out, and went in the next day when the store opened. We put the van in my name and added my daughter as a driver. The man running the place said he needed a credit card. I gave him my card and asked if I was going to be charged the full amount, and he said no, it would just be for a refundable deposit. He printed out the paperwork, and I saw that my card number was on it, so I asked again. Again he said no, don't worry, that's just the amount for the deposit. Well, guess what? I was was charged the full amount. Big surprise. When I called customer service to try to rectify the situation, they weren't helpful at all. I told them that I was never going to rent from Budget again, and that I'd be leaving a Yelp review to hopefully help other people avoid having to deal with them. They seemed fine with that. So, here it is- my very first Yelp review! I've never been irritated enough with a company to bother with this, so congratulations, Budget of Santa Rosa! You did it! So, to sum it all up, if you're moving and want to be greatly inconvenienced by incompetence (or, possibly, dishonesty) , this is the place to go!

Go literally anywhere else. Pay more for a reputable rental company and save yourself the hassle…read more They are not clear about the requirements for the rental until the day of, there was no fine print to be found anywhere about those requirements either. Customer service was awful. I wouldn't rent here even if I needed to see a dying family member ASAP and they were the only option. Take a greyhound or walk if there's not another option.