Still no resolve with this, going on nearing a year now! I have complained to my insurance company…read morefinally, stating my refund owed should now be part of the claim plus my time hassling over it. After seeing enterprise reply to me on my initial complaint asking me to call them so they may know more; so far it's gone absolutely no where. She told me to leave my phone lines open in case they call; ha! I said no way am i going to waste time waiting for you to call. Text! They said they'd text. I am waiting. I told them I'll never rent from them again. I wonder how many other people have been wrongfully charged like this and they count on you giving up on the fight when it's only like $119. Bastards! They need a class action. Anyone out there? Add me!

DO NOT use this company! Veterans beware! Went to pick up truck and they do not rent trucks…read morewithout a credit card!!! All other cars yes. And it's only a $300 hold. So I even offered to put a $1000 hold on my Visa debit. Nope. Nothing on their website and the person on phone didn't tell me either. I am a veteran. They did not care. And Im a returning customer. I am the business manager for a Federal agency. I will be recommending to no longer utilize enterprise for our business, I am an local AFGE union member, our president will be notified of this experience and I am a member of several local Vet groups who will also be notified. I should have read the yelp reviews before I trusted coming back here!!!

Considering the seriousness of the fires in Sonoma I will leave out a majority of the details…read more Monday morning was the absolute most terrifying day of my life as an entire county was being evacuated due to the wildfires. A group of my friends and family along with myself were fortunate enough to get to the Sonoma airport safely. Unfortunately when we arrived to the airport there were a total of 2 employees in the main terminal and one man working a detached terminal for United. No shuttles were available and no rental car employees were present. Shortly after arriving the airport lost power and the situation was beyond tense. We had stressed every option but we had not vehicle, shuttle, flights weren't flying because none of their staff was able to get through the fires. After spending hours at the airport our nerves were going crazy realizing we had no options or support Francis ( an Avis employee) showed up with his wife who was in tears. Francis and his wife had just driven from their home through the wild fires. We saw him in the parking lot and immediately approached him, he couldn't have had more compassion and sense of urgency for our situation. He wasted no time getting us a vehicle. After he had gotten us a vehicle he was able to give us vital information regarding the available routes. Francis and his wife had just evacuated their home, drove through fire and we patiently walking us through the steps we needed to take. I've never experienced such a selfless act. He is genuinely a hero and the reason that we were able to safely get to San Francisco. We are so fortunate and grateful for his help.

I booked a Toyota Camry weeks in advance. When I arrived, I was told they had no Camrys. So, I…read morereceived a Volvo XC 90 instead. The car was dirty; they had a sign near the walk up saying the car wash was out since 5/31/26 (about 3 weeks). Once we drove it a few miles, the warning light for low tire pressure and the warning light for no washer fluid in the windshield washer turned on. It is obvious this vehicle was not checked before assigning it to me. I tried twice to fill up the tires with air, but the warning light did not go off. When I returned the car, I told the attendant about these issues. All he said was "OK," "OK." Not "I'm sorry." Lousy.

Got a great rental car that was paid by AAA insurance. Enterprise upgraded us to a luxurious…read moreHyundai Tucson for no charge. I Loved the Apple play dashboard for my maps and music. Also, the non-smoking car did NOT stink of cigarette smoke! Also, they picked us up & let us leave the car at our car repair place for no charge. We will definitely use them for rental cars in the future. I may buy a similar used Hyundai Tucson from them when they upgrade to the next year models.

I have rented from Enterprise for years when in need, often finding them the convenient, go to…read morecompany with nice cars, usually, but the last time I rented was because I was in a car accident and had a car rental assigned while my vehicle was repaired. Once my car was done, I was told that I could just pick it up at the shop and leave rental car there for my convenience and it enterprise would come pick it up for me. (This is way back in May of 2025.). The next day I get a call from Enterprise asking me how I want to take car of the broken windshield (?!). I had to rush down there to see what they were talking about. There is no way I had a broken windshield. It took some fighting but I got them to remove that from my fault as it absolutely was not me, and somehow luckily they realized that. But then about a month and a half later I was presented with a bill from them for a citation, and an automatic charge to my credit card for $119. They are very unclear about where citation occurred, as I had no recollection. I had to go through multiple sources and sitting on hold to find out it was a citation issued in WA state. Even though the car I was driving did have a WA state license, there was no way I was in WA. After hours on hold with them, they determined it was an error; a police officer had written down the license plate wrong (3 digits wrong!) for another car in WA (a Cadillac and I was in a Nissan). They said they would take care of the error and I should not even need to file a dispute with my credit card because they would take care of it all. I didn't fully trust them and filed a dispute with my credit card co. I assumed, since I have used and enjoyed Enterprise for many years that it WOULD be taken care of. WRONG. I'm in m busy full life working and caring for family when I get this dang letter in the mail from credit card co that they've completed their investigation and see that the charge is valid and that I should be paying! First I start researching the Seattle court (doing their job for them) who verify it was not a Nissan, but a Cadillac, etc, not the car I was in), they send me photos. I next call the irresponsible Enterprise again and have to wait on hold for hours again until someone gets on the phone who's apologizing that nothing was done properly and that now they will be looking into it and it will take at least 10 business days to resolve. That letter was on November 10. Meanwhile, I'm having to pay the dumb credit card company to keep my credit score from going in the dumps. Yesterday we had to rent a car for a whole week and we went to BUDGET instead. Praying there are no nightmares there either. I wanted to attach my Pics of citation and car license plate I was driving that shows the license plate number I was in with the wrong car, but technology is just too time consuming to that going. Here we are in end of November and it's not resolved. This is outrageous time consuming and very upsetting. It almost feels like whomever was trying to sic the broken windshield on me was in cahoots with the ticketing BS.

Chase McLea in the service center is incredible. To say he went over and above to provide excellent…read moreservice would be an understatement. When traveling south I had an unexpected issue with my car that left me unnerved and stranded. He was knowledgeable, helpful and went out of his way to make sure I felt taken care of while we found a solution for my car. It's rare to run into a person who is genuinely interested in not only solving the problem, but being kind and courteous as well. If you're in Santa Rosa and in need of service make sure to find Chase at Freeman.

DO NOT SHOP AT FREEMAN TOYOTA! DO NOT BUY ANY TOYOTA HYBRID!…read more If I could have wrote ZERO STARS I would have. I recently bought a 2026 Camry that is a HYBRID. I never in my life had issues with Toyota vehicles. But the hybrid model unfortunately had a recall once we reached around 5000 miles on it. And the worst part is due to the hybrid engine and it could cause loss of power while driving which is dangerous and unsafe to use the car, and even worse it could cause a fire which is dangerous and both issues could result in harm to me, my family or to other innocent drivers on the rd. I told them about the recall and they said they don't have a remedy and will let let know when they do but it should be in the first quarter of 2026 (January-March) which has passed. So they wanted me to drive this car feeling unsafe and stressed out because I'm anticipating issues with the car. But I told them I don't feel safe and because it's a safety issue they gave me a loaner. I guess the loaner was only set up for 30 days or so and I couldn't make it to renew the loaner and brought it back a week late. So they said they can't loan me anymore vehicles. I just live about 2 hours away and was not going to be in the area until a week after the date they wanted me to come in. So I came in to renew the vehicle and the 1st quarter of the year is basically over and still no remedy/way to fix our brand new car. And they wouldn't renew the loaner so they forced me to take the defective Camry they sold me or I would have been stranded. It is now almost May and other issues arose. Such as Infotainment system/screen going black while the car is on. And a jerk when the car goes from hybrid engine and the gas engine starts. I had my wife contact them to see if they would give her a loaner but they refused. And said they will look into the other issues when they have a remedy for the recall (that was supposed to be resolved I the first quarter). So they have us driving and paying for a car that we feel unsafe in, and can literally catch fire while driving. But we have no choice because they refuse to replace it. Corporate said the issue doesn't warrant a replacement?! But I hope nobody ever buys a hybrid car from Toyota. I know I won't be. I might never buy another Toyota to be honest. But the rental car department manager acted like I was trying to steal the loaner. The service manager doesn't like to get back to you, and also the salesman David who sold me the car stated he is going to look into it and get back to me but I have not heard from him since. This has been going on over 3 months or so. I don't wish this on my worst enemy. We're literally paying for a problem, and to use a dangerous/ unsafe vehicle. DO NOT SHOP AT FREEMAN TOYOTA! DO NOT BUY ANY TOYOTA HYBRID!

These guys are great. Excellent customer service. Made renting a large passenger van so easy and…read morethe pricing was way better than other places we looked.

Quick and easy. Got in there an out pretty quickly pain-free. Customer service is great. They have…read morea lot going on there. You guys should stop by and check it out.

If you're looking for an experience that will make you feel less valuable than the dirt on…read moresomeone's shoe, look no further than this Hertz location! The star of the customer desk is an absolute gem--if you're into awful service. This employee has a knack for making customers feel unimportant and ignored. He won't listen to your concerns, and if you have a reservation, don't expect it to be honored on time. Need assistance? You're out of luck! This individual is not one to go beyond the bare minimum, ensuring that every interaction is as disappointing as possible. With an attitude that screams, "I don't care about you," you'll be wondering why you chose this Hertz location in the first place. If you value terrible customer service, then this is definitely the place for you!

Worst customer service ever. Make sure they have the car you need before making a reservation. They…read moreblamed my issue with their website and service on me. When i got upset and left to wait for a lyft i was followed by the guy and yelled at. He told me to "come over and get my ass beat". I was then watched while waiting by the other employee. This branch is the worst hertz experience i've had. Trying to upcharge me for their lack of selection and being extremely rude and going as far as to threaten me. I hope the two sad employees who hate their jobs and customers have a good day. They might need a raise because their unkept appearance leads me to believe they can't even care for themselves. Edit: the same guy i dealt with is pictured in previous bad reviews with the same issue. Glad i'm not the only one who's dealt with this piece of poo!

Literally, so easy. I booked through Priceline and had zero problems. The Santa Rosa airport is so…read moretiny that you're from your gate to the desk in mere minutes. I was quickly checked in and was able to grab my car in no time. The cars are parked just outside of the airport and I was out in no time. I was assigned a 2023 Jeep that it was in perfect condition. I also appreciated it had an extra wipe in there for extra clean comfort! I was super impressed with the car I was assigned and had a great time driving through the rolling hills of wine country.

My flight arrived a little pass 11 pm and they close at 11. I called the location several days…read moreearlier and talked to a local representative and told me someone was usually around to allow for late pickup. I arrived and the counter was closed with no one around. A couple was looking around the counter looking for keys they were told was hidden away for afterhours pickup. I ended up taking a lift to my hotel for the night and returning in the morning to pick up my rental vehicle. Pick up was quick and easy. The airport is small, so everything is close by. Pickup lot is around front. They give you the keys at the counter and you walk out to the car and drive off. No presentation of paperwork or parking gates to go through. Returning the car was not as quick and really easy. I do not remember being told but returns is in a different location from pick up. I tried returning the car to the same location as pick up, but no open spots were present. I ended up calling the office and being told it is on the right as you enter the airport pick up drop off area. Visually it has hard to see but it is the parking lot on the right just before the airport terminal. Returning the car was quick and fast and just a short walk to the terminal. A quirk at this location I noticed was the number of texts reminding me when the car was due to be returned. Other locations I have rented from were pretty flexible on what time I was returning the car. This location sent me a link to adjust return time.