Still no resolve with this, going on nearing a year now! I have complained to my insurance company finally, stating my refund owed should now be part of the claim plus my time hassling over it. After seeing enterprise reply to me on my initial complaint asking me to call them so they may know more; so far it's gone absolutely no where. She told me to leave my phone lines open in case they call; ha! I said no way am i going to waste time waiting for you to call. Text! They said they'd text. I am waiting. I told them I'll never rent from them again. I wonder how many other people have been wrongfully charged like this and they count on you giving up on the fight when it's only like $119. Bastards! They need a class action. Anyone out there? Add me! read more

Enterprise Rent-A-Car - Citation charged to me by enterprise almost a year ago, wrongfully, never refunded! - Car Rental Near Me - Santa Rosa, California

DO NOT use this company! Veterans beware! Went to pick up truck and they do not rent trucks without a credit card!!! All other cars yes. And it's only a $300 hold. So I even offered to put a $1000 hold on my Visa debit. Nope. Nothing on their website and the person on phone didn't tell me either. I am a veteran. They did not care. And Im a returning customer. I am the business manager for a Federal agency. I will be recommending to no longer utilize enterprise for our business, I am an local AFGE union member, our president will be notified of this experience and I am a member of several local Vet groups who will also be notified. I should have read the yelp reviews before I trusted coming back here!!! read more

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They have 10 computers to check people in but only 4 people are working! Give me a break we are already waiting an hour

I had an excellent rental car experience at this location. I had to make a last minute reservation due to car troubles and while booking online was simple, when I showed up Nancy was an absolute joy in my stressful moment. She got me checked in quickly, assisted with planning dropping my car at the shop, and was fast efficient and communicative through the entire process. Upon returning my car, Nancy was just as wonderful to work with and Brett did an awesome job of getting my rental returned. I would absolutely go back to this location for future needs. Thank you, again, Nancy and Brett! read more

This was the worst rental experience I have encountered. I received a filthy vehicle which appeared to have been used for off roading as the exterior was covered in scratches and dry mud, while the inside had dust and dry dirt in the seats and crevices. I reserved this vehicle online and picked it up during my lunch shift for convenience. I would have not accepted this vehicle had I not been in a time crunch. I was very unsatisfied and would not recommend this location to anyone. read more

This was my first time ever renting a car. This location made the process very easy and smooth. It was easy to reserve online and then check in to pick it up. The car unfortunately wasn't inspected well and it did have a lot of ants. BUT I understand mistakes happen and Labor Day weekend was coming up and they were willing to accept their mistake and made it right. And with just that I do think they deserve the 5 stars & would recommend this place. Christian was very kind he's who helped us! read more

Last week, I took my car into Firestone in Coddingtown and had to leave it overnight. The gentleman at Firestone called Enterprise and asked if someone could pick me up and take me back there to rent a car. A kind gentleman arrived shortly and gave me a ride. Once there, another nice gentleman quickly chose a car to my liking, provided the necessary information, and I was on my way. I returned the car the next day to a very pleasant young man, paid the reasonable fee, and another nice young man drove me back to Firestone to pick up my car. The entire experience, including the cleanliness of the building and bathroom, was very positive. All four gentlemen I encountered at Enterprise were nice, pleasant, and efficient. The next time I need to rent a car, the first place I'll think of is Enterprise Car Rentals on Cleveland Avenue in Santa Rosa. read more

Enterprise Rent-A-Car - Keelan, a pleasant Enterprise Car Rental employee, gave me a safe and enjoyable ride back to Firestone to retrieve my car. - Car Rental Near Me - Santa Rosa, California

Terrible place. I literally called before they closed put me on hold while I was waiting to speak to them about picking up a rental. They literally answered and hung up and now it's close after I waiting for 15mins. You guys are not professional at all. My insurance had me call them and now I have no rental. read more

Enterprise Rent-A-Car - The time of the first call - Car Rental Near Me - Santa Rosa, California

My husband and I had a confirmed appointment with Enterprise, but when we arrived, we were completely ignored for nearly 30 minutes. We watched several other customers who came in after us get helped first, while no one even acknowledged us. When we were finally assisted, they tried to give us an SUV even though our reservation was for a basic car. The entire experience felt dismissive and unprofessional. As a young couple, it was very clear that we were not taken seriously and were treated with little to no respect. It honestly felt like we were being discriminated against because of our age. This was one of the worst customer service experiences I've ever had. We will not be renting from this location--or from Enterprise--again read more

Make sure they don't give you a car that's on its last leg before your long drive to somewhere. Tried to give me a car with high mileage, looked like someone lived in and missing hubcaps. Walk away. read more

Ok this is by far one of my more preferred Enterprise locations. I'm a gold member so I rent a fair amount of times through the year. I came into town last minute and the branch manager Aaron F. didn't really have any vehicles available for my usual renting class. His professionalism and optimism was A+. He moved a few things around and was able to secure me a vehicle class larger than I would normally be upicked and made me feel like I was welcomed like a friend. read more

We needed a car rental after an accident, & because our car then needed to be fixed. We had an accident during this past storm with the high winds. And while our car was being fixed we needed a rental. Our insurance highly recommended Enterprise Car rentals on Cleveland Avenue, in Santa Rosa. We had such an easy & good experience. They went out of their way to make sure we had everything we needed. They were friendly, professional, & fast. They kept in touch thru texting to make sure everything was alright. Gio, the Assistant Manager, & Jacob were fantastic. If we should need a car in the future , we wouldn't think of going anywhere else. read more

My insurance company sent me to Enterprise to have a car while work was being done on my vehicle. I arrived at 11 am on Monday, 8/17 and it started raining and the wind was blowing hard. There was a line of folks waiting to pick up their rentals and they were busy. All the employees were working hard. When it was my time, I received an upgrade to a larger vehicle, a Nissan Rogue. I was happy and drove it home. It was dark and stormy and didn't take the time to inspect the vehicle. Later the weather cleared and I was going to the store. That's when I noticed the interior of the car was filthy. Not just dirty but filthy. there was dust on the dash and steering column, dirt on all door panels, a large brown dirt stain on the passenger seat. I looked in the back and found a dog toy and half-eaten dog bone. I discovered the receipt for the dog treats was from July 20th, 2020 almost a month ago. There was also a magazine. There were muddy dog prints through-out the car. The interior of the windows was dirty with streaks running through the film. Like when you have condensation on the inside of your car and it fogs up the window. How, in this day and age of Covid-19 do you miss cleaning an interior of a rental vehicle. The plates were New Jersey and the previous renter must have had it for almost a month as I could not see it being missed twice. I could only hope the individual(s) were not on a quarantine trip away from family and friends. When I returned it, I pointed out all the interior issues The representative was very apologetic and accepted that they did not do their jobs. He looked shocked. I left everything in there for them as I wanted them to see what had occurred. He offered to refund some money but it was an insurance rental and I paid nothing for it. He also offered to upgrade and discount future rentals, which I declined. His response was the only reason I gave them 2 stars as he tried to make it right and accepted responsibility for the condition of the vehicle. Had it not been dark and stormy, I would have seen the condition of the vehicle and I am sure they would have taken care of me. read more

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Slowww. Longest line with fewest people working. Car not ready. Pick any other rental provider for faster service

I've been using Enterprise to rent a car for several years now due to their customer service being better than the other rental companies. I wanted to write a lovely review to this particular Enterprise location: Cleveland-Santa Rosa. The best overall customer experience hands down. It was a pleasure working with their team. They were very flexible, understanding & very professional. Special shout-out to Bart. He said like Bart Simpson! Thank you again. read more

Run down building, ancient credit card processing equipment, the worst customer service.... Literally Hertz 1 block away... Rent anywhere but here.. read more

Terrible business practice! Will offer coverages you don't need. I will not return to this rental place.

10/10 service every step of the way. I was in a collision and the insurance set up this rental car. I was annoyed with being hit and being without my car coupled with the rental car shortage after the big winter airfare fiasco...I was not excited to be dealing with a rental car this week. Enterprise was great every step of the way, prompt, polite, friendly, communicative... best/easiest rental car experience ever. read more

I seriously think that they are running some sort of insurance fraud scheme. I had to go through my insurance to get a rental car because my car got totaled. I usually go through hertz but because they didn't have anything available they covered me through enterprise. I still had to pay a little out of pocket because my insurance could only cover $25 a day. They gave me a nice little Volkswagen convertible. The gentleman who did the walk through with me showed me a few little dings to take note of so I wouldn't get charged for them. I assumed he was making note of them on the tablet he had brought out with him but apparently he didn't... I never got a copy of anything but was told it would all be emailed to me. When I went to drop the car off any other gentlemen helped me close it out. He was quick to point out "2 large dents" on the side of the car. He proceeded to ask me questions about how the damage had occurred on the car. I tried to explain to him that the damage was already there but apparently there was no documentation! I kept trying to explain to him that the previous gentleman who had helped me looked like he had taken pictures of the damage. He dismissed my explanation very quickly and told me that I needed to pay my insurance deductible or else I would be billed for the damage. When I asked how to dispute this. He wrote down the claims email address (which was incorrect by the way) and handed me someone else's business card who wasn't even in the office and told me to have a nice day. I immediately contacted my insurance in regards to what happened. They were willing to help me dispute the claim but needed to wait until enterprise filed something with them. Well I waited and waited, and kept emailing and calling enterprise but NO ONE ever got back to me or tried contacting me. On June 3rd I called the claims department AGAIN and was finally able to get someone to update me on this claim. Apparently enterprise decided not to go through with the claim and we're going to reimburse me. The lady I spoke with on the phone said she would contact the branch manager and get in contact with me right after. Guess what? She didn't. I had to call again on Friday June 7th and spoke to Marlene who proceeded to tell me that they were waiting to hear from my insurance... WTF!?? My insurance has been waiting for them this whole time!!?!? I explained this to her and she checked the claim number again. Apparently they had contacted the branch manager Ryan Smith on that Monday June 3rd and are waiting for him to initiate the reimbursement process. I've contacted Ryan 3 times and have yet to hear from him. All I want it my money back!! This was the worst experience not just from the location but from enterprise as a company!! Please train your employees better and your customer service team! No one should have to wait this long for any update. read more

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Do not waste your time on calling and getting a confirmation on a reservation. We called and asked if they had any cars available (because the airport was sold out) and the gentleman said that they had several. So we got a quote over the phone, gave our information, got a Taxi and headed over there. Upon arrival, the guy said that they had no cars available. I would highly recommend to do an online reservation ahead of time and don't take the word of someone over the phone. We had to get an Uber to our destination, but what a waste of time. Would have been nice to just know from the beginning that they didn't have any cars available for us. Positive side we're here for an adventure. read more

I called in the more to get a rental car, the woman Sarah, said, " no problem we're slow"! I called again before getting my Uber to double check. The man on the phone said we could make it work , but "how soon could I get there? " I immediately got an Uber arrived as quickly as possible to enterprise. They had one car on the lot for the low price of $150.00! Hello!!!! That sucks...,, read more

Great Experience- Needed a rental while my vehicle was in collision center and the staff went above and beyond to make me feel comfortable. Everything from start to finish was amazing! Thanks Team! read more

We used Enterprise on Cleveland Ave. - they were great! Organized, helpful, and quick. Received a phone call to check how things were going. Yes, I recommend them and would use them again. read more

Enterprise on Cleveland Avenue was absolutely wonderful! The staff is very committed to customer service and quality assurance. I dealt with Riley, Amber, and Sarah who are all extremely pleasant and helpful. I requested a pick up truck, and said it doesn't have to be full size. No problem. They set me up with a Toyota Tacoma, which I was very familiar with because it's the same truck that I drive on a regular basis. My truck was in the shop for a collision repair. Enterprise picked me up at the repair shop and transported me to their facility where I picked up the rental. I highly recommend this them. Thank you Enterprise. Tommy read more

Best experience ever the Enterprise team at Cleveland in Santa Rosa are kind friendly and very professional. Mr.Lopez took the time to find the perfect rental for us and made sure to answer all of our questions even made us laugh too. read more

Booked a same day via online when store is closed. Riley confirmed by phone and text as soon as they open. Yvette was very knowledgeable about their vehicles when I asked her questions. Been renting cars all over US and the world. This by far is the most straightforward place to rent. They don't push to sell you stuff you don't need. I got in and out picking up the car in less than 10mins same as dropping off. Big shout out to Yvette and Riley, Cleveland Ave branch is lucky to have them. read more

I had a great experience with every one here. I rented a car through my bank account travel and showed up to pick it up, the enterprise I went to was temporarily closed. I panicked for a minute but called THIS location. They were incredibly helpful, nice and put me at ease. I was able to drive right over there and get what I needed without any issues without any extra costs. I specifically worked with Taylor and Shane (I hope I spelled their names right) who were excellent with customer service and human beings. But even when returning it, the others that helped me were just as great. Thank you guys so much! Not a single bad comment to make. We will use this location in the future if we are ever in need again and will definitely recommend this car rental location! read more

Based on prior experience with car rentals, we weren't expecting much when we had to have a car after ours was totaled. Boy, what a pleasant surprise when these folks were helpful, courteous, responsive, and extremely well priced. I wouldn't recommend having an accident just so you can try them out, but if you find yourself with OTHER car rental needs, this should be the first place you look. read more

My car was hit and I needed a rental. The staff is friendly, helpful and accommodating. I wouldn't hesitate to use them again. Great customer service. read more

My go-to place for a rental car. Robyn and the staff have been extremely friendly and easy to work with at this Enterprise location. We've had a few hiccups with fuel charge but nothing that they couldn't handle locally. It helps that for the last few months, I've been a pretty frequent customer (preparing for one helluva move) so they know me pretty well. Brad, Lindsey, Jazmin, Anthony and Sophia have all checked in/out a car to me and all extremely friendly and pleasant to converse. Any kinks or issues such as cracked windshield or Sharpie fix-it (yes, someone actually tried to cover up a deep scratch on a Tesla with a Sharpie) were addressed and noted by staff. I didn't even have to bring up the video during the preinspection for these things! Thanks for putting my mind at ease and making the experiences a breeze! read more

Everyone was supper friendly and helpful at this location! I walked out and away from Hertz on Santa Rosa Avenue because they didn't have a compact car available and wanted me to upgrade. Instead of calling my insurance to upgrade I asked my them to switch me to Enterprise where the service was stellar, the staff were friendly and welcoming too! They had quite a few compact vehicles available. The difference in customer service and helpfulness of staff between two competing rental companies was quite noticeable. I look forward to working with Enterprise for all my rental needs in the future. read more

Brought in my car no damages at all. Even washed and vacuumed. When I brought the car in they did an inspection and told me I was good to go. Now their blaming for a dent that I did NOT have wen I returned it. Take picture before bringing ur rental. Now I'm stuck dealing with fixing something I didn't do or happen wen I had it. Bad place they didn't help at all. Theirs a reason their only 3 stars. read more

Bart was great! He was so fast and so nice I was already dealing with the frustration of moving my baby's car seat and by the time I was walking inside to turn my keys in Bart was already out there ready to get me out of there quickly I appreciate it. I have also rented cars here on and off the last 8 years and have had nothing but great experiences with the employees. Thank you! read more

I rented a car from Enterprise in Palm Springs and drove to Santa Rosa (my car is in the shop). Watched tire pressure warning light go on and off throughout the drive. . Lost ability to play my music. Sirius Radio disappeared after a couple of hours. Stopped at gas station midway to check tire pressure; service guy found a nail in rear tire that would not fix (it was Sunday). But he assured me it wasn't "leaking". Completed the drive. After unloading, drove to Enterprise on Cleveland in Santa Rosa to request a car exchange. What a nightmare. They said all the cars they had were reserved. Did not matter to them that I had been renting from them for 3 weeks! Their suggestions were two...that I should drive to SF (hour away) because there were more cars. (in their car with a nail in a tire). Or I should take "their" car to someplace to get "their" tire repaired/replaced. More than incompetent they were just like silly boys. This is who Enterprise has running an office? read more

We returned a car with 3/4 full of gas when we could have brought it back empty and they wanted to charge us 50 dollars for bringing it back an hour late...fifty dollars for an hour????customer service was poor as can be!I didn't pay for the hour but I was plenty mad .not a good experience. read more

If you try to pay with a debit card make sure you bring all your utility bills, lease agreement, and first born child with you. Seriously? I had a photo Id with my name and multiple cards with my name on them and they wouldn't let me use my debit card, which is all I had as a payment. If they're going to have these absurd requirements they need to notify customers ahead of time as most people don't walk around with all this documentation on hand. Asked to speak to manager and was told no one was available. Cool. read more

Maybe the worst customer service experience I've ever encountered from any business, across any industry. On 10/14, my wife and I landed in Santa Rosa for our honeymoon. We'd been given a key indicating our rental was in spot E-7. After wandering around the lot and trying to start up the car in spot E-7, we realized they'd given us keys to an entirely different car. No issues there, we walked over the spot with car that matched our key. We spent 3 days in another town, parked in a private driveway, no issues. Upon returning our car on 10/17 at a location in San Francisco, the employee said that the car had two large dents on the front, left driver's side. We told them this must have been given to us that way, as we were parked in a private driveway. They would not listen to us, and charged us an additional $250 now that the car was "not in rentable condition" (without checking our insurance info). Once we cooled down a bit, we called into Enterprise and explained the scenario. They said the car had been falsely rented out, and had been given to us damaged, as it previously had been in an accident. We were told the $250 would be refunded to us in roughly 7 business days. 7 business days pass, and nothing. I called into Enterprise's customer service, and had been told my a rep that they would refund the amount... in an additional 7 business days. After another week, there was still no refund in our account. I called and spoke with another rep, who told me the amount would be refunded. Nothing. I have since emailed in 3 additional times to Enterprise, each email saying that they would be reaching back out to me regarding our missing refund. I have heard nothing. I'm at wits end. Nobody has taken any accountability for this. I am missing 1/4 of $1000 due to an error made on Enterprise Santa Rosa's end, and am starting to view this as an issue of fraud. It should not take over a month to receive a $250 refund. Additionally, we had been charged said $250 because the car was deemed "unrentable", and we were even told it was a "safety issue". That means Enterprise rented out and charged us initially for a car that was... in their words, unrentable, and not safe. Frankly, I should be reimbursed for both the original rental, and the the $250 fraudulently charged to our account. That being said, learn from our mistake- RENT FROM SOMEWHERE ELSE! Hertz, wherever. I'm sure it is a step above Enterprise, who has both stolen $250 from us and refused to follow up with us. Absolutely horrible experience. read more

I had the best rental car experience at this Enterprise location. Enterprise has always been the only car rental business that I prefer to use. The Manager was super helpful, knowledgeable, efficient, and you could see that she truly new what she was doing. I could really tell that she is a true asset to Enterprise. She had my rental car ready, and was passionate about helping the customers and getting things taken care of in a quickly and effectively. I am a fan! Great job Enterprise! read more

My latest experience with enterprise in santa rosa was terrible. They didn't help me at all and they didn't even listen to me. I am a traveler nurse and my permanent address and the residence address was different. So they asked for several proof of address but they didn't accept my documents as they just accepted dome specific documents. The guy was so rude and he kept ignoring me while I was the one and only costumer in his office. read more

I usually hate the hassle of car rentals but I have to say the team working at the Santa Rosa airport on Jan. 6th restored my faith in humanity. Props to Julian and the gentleman working the counter that day, they both deserve promotions and are great representatives for your company. read more