I would give this place zero stars if possible. They were either dishonest or just incompetent- I'm not sure which, but I'm leaning towards incompetent. My daughter was moving and she's only 19. I was worried that she wouldn't be able to rent a van because of her age, but the website had a box to check if the driver is under the age of 24. We checked that box, and it let us proceed. We put in all of her information- name, driver license #, birthday, etc. So the reservation was set up with her name, all of her info. Her grandfather generously offered to pay for her moving van, so she used his card when making the reservation. However, when she arrived to pick up the van, they wouldn't let her take it because she's under 24 years old. My wife and I drove up to help her out, and went in the next day when the store opened. We put the van in my name and added my daughter as a driver. The man running the place said he needed a credit card. I gave him my card and asked if I was going to be charged the full amount, and he said no, it would just be for a refundable deposit. He printed out the paperwork, and I saw that my card number was on it, so I asked again. Again he said no, don't worry, that's just the amount for the deposit. Well, guess what? I was was charged the full amount. Big surprise. When I called customer service to try to rectify the situation, they weren't helpful at all. I told them that I was never going to rent from Budget again, and that I'd be leaving a Yelp review to hopefully help other people avoid having to deal with them. They seemed fine with that. So, here it is- my very first Yelp review! I've never been irritated enough with a company to bother with this, so congratulations, Budget of Santa Rosa! You did it! So, to sum it all up, if you're moving and want to be greatly inconvenienced by incompetence (or, possibly, dishonesty) , this is the place to go! read more

Go literally anywhere else. Pay more for a reputable rental company and save yourself the hassle. They are not clear about the requirements for the rental until the day of, there was no fine print to be found anywhere about those requirements either. Customer service was awful. I wouldn't rent here even if I needed to see a dying family member ASAP and they were the only option. Take a greyhound or walk if there's not another option. read more

New manager in the last week. Clean establishment. Car was ready and clean. Good service. Return was quick and treated me well.

Budget is always a great place for renting a car. Santa Rosa airport is another level because of Renee. He was so friendly letting me know about the different lay out of the airport (I hadn't been there since the remodel). My check in and check out was efficient and clear- just want I needed after a day at airports- thank you Renee for being such a welcoming, kind and efficient person! Budget and their customers are lucky to have Renee in Santa Rosa! read more

We recently rented from this facility, and while the rental process was smooth, the return suffered the same dishonest charges that are outlined throughout these reviews. JUST before we dropped off the car, we filled it up at the Chevron that is 1/4 mile from the airport. So imagine our surprise when we get an email a few hours later stating that we were charged for not filling the tank in the amount of $31! I contacted the Santa Rosa location, and they stated it wasn't full - luckily, I used American Express, who immediately recognized that this was a dishonest charge. After this review, I'll be contacting Budget headquarters, directing them to this review list, as well as the BBB. This kind of operating procedure simply should not exist in today's social economy. read more

The worst business ever. Avoid at all costs. Super unprofessional, dirty and scratched cars. The manager is unfriendly and not cordial.

Very rude sales person not slowing for sales to happen wether it's "policy or not" don't have to be smug and childish like it's the cars you own or something. Check your employees in the kind of guy to get the whole package pay extra for coverage ect. But credit cards take business days for payment to go through and all I had was debit which I could have paid for but he wanted to give attitude so that why 2 stars. read more

I was so happy to get a last minute rental car , from budget last week. After, taking an Uber to enterprise and finding out they had one car for $150.00! I walked into to budget and walked out within 10 minutes. Plus it was $377.00 for the week verses $150.00 a day. I would give them five stars, but it needs to be cleaned up, in order to feel more welcoming. Thank you to the nice man, that got me in an out so fast. read more

I had a question. This location would not answer their phone during their posted opening hours. For days, weeks on end. Period. No answer, no answer, no answer. They also do not respond to questions posed by calling the national Budget line to relay a question to them. They also don't answer their phone to take calls from other Budget office in town - yes, I tried calling that one to get to this one. Since they charge $100 a day for a regular car rental, I am having trouble understanding why they cannot answer the phone. It must be poor management. At any rate, it is poor customer service. read more

If you prefer to use your debit card here, don't bother. Better go to Enterprise. If you want to call to ask questions or have human to human interaction to solve your inquiries, again don't bother; the phone will never pick up or have automated response. read more

After my rental I was billed $220 because they rented a car to us with an almost flat tire. When it went completely flat, we had to get their roadside assistance to come change to the spare because the lug nuts were too tight to remove with the wrench provided. They said we hadn't purchased the optional roadside assistance insurance. They would not forgive the bill even though it was their fault renting a car to us with a damaged tire! Never rent from them-they will find a way to cost you extra. read more

When I picked up my rental car at this Budget location I asked if I could have any color but white but the agent said that the only car available was white. I needed the car and it wasn't a big deal so I accepted it. During the pre-rental inspection I told the agent that I was surprised that the car was so dirty. He offered no solution and essentially said (paraphrased) "it happens". The car was so dirty that it was embarrassing to drive - it looked like there had been a little rain that caused a heavy layer of dirt and dust to run down the sides and back of the car leaving muddy trails. My first stop was a car wash - still it didn't seem like a big deal. Before returning the car today I had it washed again - again, not a big deal. As I was finalizing business, as an afterthought, I told the Budget agent (same agent mentioned above) that I was a little unhappy that I had to wash the car twice. I intended to leave it at that until he started talking.... The first thing he said was "you should've said something but you accepted it". First of all I DID tell him and I reminded him that I accepted the dirty rental car because I needed it and he didn't have any other cars available. He conceded that I did complain about the dirty condition but reminded me that I accepted it dirty. As he continued to talk, Budget lost a customer ... he told me that I could've asked for a different car - but he had told me that the white car was the only car available. So I asked how that would work since he didn't have any other available cars. Get this - he said he could've cleaned another car for me to rent. So the take home message is that there were other cars available but he didn't want to clean any of them ... when I complained that the car was dirty he didn't offer to clean it. If my only option was a dirty car, why didn't he at least accommodate my request for any color other than white? The final capper was his statement that the outside of the car doesn't really matter anyway. Really? Budget Car Rental might not think it matters if the outside of the car is dirty but I do. That's why in the future I'll rent from another company that believes cleanliness matters. I spent $50 washing the car - I could've saved half of that if the agent had told me that Budget doesn't care if the car is dirty. read more

We got a car at the last minute and it was a good car. The only complaint I have is that I haven't gotten my deposit back!

I found a super great pay-in-advance deal online but I wanted check if they offered an after-hours drop. I called, and called, and called. Finally got through to a person in the late afternoon for my five-second question, and finalized my reservation online. Location was super easy to find and the rental paperwork was a breeze. While the gentleman at the counter helped us, the phone rang, and rang, and rang. I felt sorry for whoever was calling but kinda happy that our process wasn't delayed because of it. We were on the road quickly and our after-hours returned was a snap. Extra perk: No charge for additional drivers read more

What an awesome location. My car broke down a little ways from this location. I called the lovation and he was nice enough to pick me up because it was so close. Gave me a great insurance replacement rental rate and I got to return the car closer to where I live. I think the location is under new management, and rightly so I must say. I think the new owners name is Probin, nice guy with a great attitude. I would use them more often if I lived closer to Santa Rosa. Thanks for the great service. read more

Needs more employees. No answer on the phone and the only person available is washing a car while people wait inside. Made my reservations with enterprise instead. This is a Monday mid afternoon mind you. read more

Budget Rent A Car - Car Rental Near Me - Santa Rosa, California

Awful.. completely awful. I was having difficulty from the get go,and the employee just kept pointing to a sign. I tried telling him I was confused and he refused to say one word. He literally ONLY pointed to a sign and I said " Can you please just talk to me?? " Incase you're wondering, he spoke English perfectly. He just simply refused to talk to me. Finally when I asked the lady time " Will you talk to me? " he said.. " You can just leave if you like. " Awful experience. Awful customer service. Awful salesperson. Awful. Awful. Awful. ONLY gave 1 star because I can't leave 0. read more

Made a reservation and when I came to the office they were already sold out! The website to make a reservation is totally USELESS!!!!!! I planned my whole day around getting a rental car and was surprised when I finally showed up!! I mentioned it to the guy working and he said nothing! Use to be my favorite easy place to rent from !! read more

I highly recommend this location. The agent, Prabin Gajurel, was exceptionally polite and professional. I had a miserable experience picking up a car at San Jose airport. When I returned it to Santa Rosa, Prabin was patient listening to my complaints about the experience I had at my pick up site and he made note of the issues that my car had. He was surprised that the other facility would have rented me a car with so many miles and said that he was going to make sure that car was taken out of service. He even waited (despite it being near closing time) while I ran back out to get gas as I had completely forgot on my drive over. I wish Prabin much success as he truly exemplifies great customer service! read more

I had a great experience at budget Rent-A-Car in Santa Rosa! Prabin provided excellent customer service! I typically use autoslash.com when I rent cars for long trips and this was my first time using Budget rental. The car I received was in great condition. I will definitely use them again in the future! Andrea Guzman read more

Don't bother asking a question, you'll have to ask it several times for an answer. Like "how do we pay for the Golden Gate bridge toll?" The employee said that corporate would charge our card. After asking several times we were told that it would be $30, meaning the normal $5 bridge toll plus a $25 "convenience fee." When asked several times why this wasn't mentioned before, the response we got was, "it's not my job to tell every one of my customers not to get a ticket, it's the same with the toll. I shouldn't have to tell every customer." After asking several more times if there was an alternate option for paying the toll we were told that we could have pre-paid it online. What we were not told was that you actually have 48 hours afterward to pay the toll. We found this out through friends of ours that rented a car at the same time through a different company who gave them a pamphlet on all of the different options and how to pay. Needless to say we won't ever be back. read more

This 976 Santa Rosa Ave. Budget location is not only worthless, the staff is rude, arrogant, and uncaring. While RVing at Bodega Bay with family and friends, I received an early morning phone call informing me, my grandchild was near being born, in Roseville. I had an estimated three hours to get home so not to miss this blessed event. Car rental reservations were made, immediately, online via Orbitz. Via e-mail, I received a Orbitz travel confirmation with itinerary. Upon arrival to Budget, I introduced myself to the employee and informed him of my reservation. He informed me there was not a vehicle available and he couldn't call because I didn't have a phone number on my reservation request. I then showed him my online/e-mail reservation information and confirmation documenting my phone number was given. Showing him my reservation with confirmation number, he ignored me and continued to type on his computer. I then asked him who I would speak with to resolve this problem. He said I need to call the 1-800 number on the confirmation e-mail. After several minutes attempting to locate the correct number, he then placed a card on the counter with the needed number. I asked him why didn't he give me the card at once? He ignored me. Minutes later he made a call then informed me that a car is available at the airport, 10 miles away. Note, this entire time this employee did not look at me while conversing. I DO NOT recommend this Budget location!!! If I could rate this Budget office and employee half a star or less, I would. I arrived in Roseville 3.5 hours later, just minutes prior to my grandson's birth. read more

We were in a bit of rut and the gentleman working, Prabin tried everything in his power to get us another rental. It was a quick and easy process. We really appreciated all the help that was provided to us! read more

Unlike Enterprise, the employees at this location provide outstanding customer service.

I had the service at budget rental rental agency and great price , with Tranell's help he made it possible and affordable

SWAIN COMPANIES COTA has incorrect hours as posted by the Budget Rentals corporate. I didn't look at how much U-Haul costs, but I would have paid the extra money for U-Haul, instead of standing in the freezing cold for an hour waiting for them to open. I called Budget customer service while I was waiting and they were unresponsive. read more