Honest, no nonsense and genuine people. They valued my time. Didn't try to sell me any work with…read more"car language" I can't decipher and didn't make me feel ignorant about any questions I had. They fixed the problem without drama or thinly veiled threats about how "they wouldn't drive away in that car, but hey, if you want to, it's your life." I'm being facetious, but you have no idea how difficult it is for a middle aged woman to find a car repair place that doesn't rip you off or treat you like a barbie doll without a brain. I just found my car repair place, and I will drive the two hours to Seattle from Port Townsend just to get the work done on my VW Bug. It's worth that much to me to be treated like a human, and further more? The manager, Mike ... awesome guy. Laid back, family man, understands the stress and cost regarding repair from the customers perspective, and very authentic about what he felt I should do -- as opposed to "OMIGOSH! FIX ALL THIS NOW OR ELSE!" Seriously. They rock. And their tow truck driver, Rolly, was super awesome too. No. They didn't pay me to write this and I don't know them. But I will see them often -- my car is a wreck. I have total faith they will turn it back into a sweet little slug bug that isn't a death trap. They said they could. And (one more time) they didn't make me feel as though I should ask my priest for forgiveness for not taking a home equity line of credit to get all the recommended work done that day. Thanks Mike (and the mechanics) Sarah from Port Townsend in the 98 Silver Slug Bug aka Work in Progress

I cannot emphasize this enough: do not take your car to this shop. Please do not be fooled by the…read moreYelp/Google reviews or the polished website like I was. I'm guessing the shop was recently sold or they pay people to publish reviews for them, because I had an absolute trainwreck of an experience with this place. I'm not being hyperbolic when I say this is one of the worst experiences I've ever had with a business. - They do not work with insurance, even if they claim to. - Took five weeks when they quoted me one. - Didn't call me ONCE in five weeks to update me about anything. - Stonewalled the insurance and didn't call them back. My car was vandalized the first week of May when someone drilled a hole into my gas tank, so I called around to five local shops for estimates. Scott Sherman was the cheapest, by about $200. So after I confirmed with Michael that they worked with insurance directly, and specifically State Farm, I arranged for a tow. I gave them the number for the insurance claims department and they quoted me one week to turn the car around. I let them know I needed to have it back before the end of May. I call in after a week and ask if the car is ready. They said they couldn't get ahold of my insurance after trying repeatedly so they'd call again. Naturally, didn't call to let me know. A few days go by and the insurance still hasn't heard from them, so I gave State Farm the shop's number to call directly. My insurance agent tells me that the shop won't call them back and only seems to pick up when they call from a different number. When I called, Michael said "oh you want to talk to the other guy but he's in the bathroom right now." Strange - he seems to have been in the bathroom every time I call. Two more weeks go by, and dozens of calls later, Scott Sherman hasn't even started working on the car nor have they filed any estimates with State Farm. At two points, the claims department called the shop to walk them through the B2B submission process. My agent confirmed that they didn't submit anything, despite telling the claims team they did. It's the end of May and Scott Sherman won't return my calls, work with the insurance, and still hasn't replaced my gas tank. At this stage, I'm worried they don't even have my car, so I stop by after work to ensure my car is really there. I go in to light a fire under them and they tell me their computer hasn't been working but they can get me the quote the insurance has been asking for. Interesting that they knew exactly what I would ask about before I even had the chance. Thankfully, my car is still there, but excuse after excuse and they say the car will be done by end of the week. We're well into June at this point, and I'm starting to look up legal options to prepare myself. My agent calls me and says they can either tow the car to another location (at my expense) or just pay up front and hope that insurance will pay based on the shop's estimate. They finally finished the car the second week in June and the insurance fully reimbursed me, not even three days after getting my car back. I understand being a mechanic near a big city must mean you deal with some difficult people but that's no excuse for the way these guys conducted themselves. Do NOT be tricked by their website, the reviews, or the prices they quote if you're looking to have your car repaired quickly and especially if you're hoping to involve insurance. TERRIBLE.

We were referred to Jim's Automotive by a well trusted co-worker. He and his parents have used…read moreJim's for over 15 years. Jim took a look at our vehicle himself - he called me and thoroughly explained my issues (some I knew of - some I had suspicions of ) and then gave me options for new or re-manufactured - but still warrantied- parts. Jim then called my husband and explained this all to him as well. I was quite sure I wasn't going to correctly relay all this info to my hubby. Altogether Jim spent over 30 minutes talking with us both - explaining our options and scheduling service. As promised, our vehicle was done on time - he even cut over $150 off our bill - since they completed the work in less time than estimated. Since then we have brought both vehicles to Jim. He and his team have replaced a clutch in one car and installed a blower to our heater in the other. Replacing belts where needed (each car had over 100k miles and needed some TLC) and setting up reminders for items to take care of at our next oil change. We no longer take our vehicles for "Quick-Lube Service". Jim's is the ONLY place we will bring our vehicles. Jim has always been very courteous and polite - and he is a BUSY man, but always takes the time to answer our questions. Their pricing is very fair - it may not always be the cheapest you could find - but the care they take and proficiency in their trade makes it worth every penny.

I had a very negative experience renting a truck through this location operating as Jim's…read moreAutomotive (U-Haul dealer). First, be aware: although this is an automotive business, they also act as a U-Haul rental location from the same address. My issue is specifically with the truck rental service. At the time of rental, I was clearly told that I did NOT need to refill the gas and could just return the truck. I asked multiple times to confirm this, and another person with me (listed driver Muhammet Emin Bilgin) understood the same. Later, I was charged for fuel anyway. I was also advised that returning the truck to the same location would be cheaper than dropping it off in Kent. That turned out to be misleading, since I was charged for both mileage and fuel. I returned the truck within about 5 hours on a Saturday, yet I was charged for an additional day because the business was closed Sunday. That makes no sense and should not be the customer's responsibility. When I tried to resolve the issue, I spoke directly with the owner, which made the situation even more disappointing. Instead of helping, he repeatedly interrupted me, would not let me explain, and accused me of being rude while cutting me off during the call. They may try to separate themselves by saying this is a different business (U-Haul vs. Jim's Automotive), but the service is provided at the same location, by the same people. As a customer, that distinction is meaningless. Overall, I feel misled and overcharged. I strongly recommend that people avoid renting trucks from this location and go through a corporate location instead.

We bought a jeep last November from stingray auto brokers. Just a follow up as many miles on and…read moreoff road the jeep lives up to what we were told in the sale safety Check. Would definitely buy another from Stingray. Thank you!

After I reached out for a quote request and some help, Gurru came by. He assessed my issues and…read morecame again for a complete engine flush, coolant flush, serpentine belt replacement, and tune up. His pricing was very reasonable and he came to me which was needed and extremely convenient. He also was able to work around my schedule to fulfill the service requested!

He's honest and a great resource to keep all our cars running smoothly! We recommend him to…read moreeveryone we know!

Sebastien has helped me rebuild my 1983 BMW E21 from the ground up. He is extremely skilled,…read moreknowledgeable, and efficient. Systems on the car that have been rebuilt by Sebastien: complete fuel system including the tanks, motor (down to the block), head and all valve-train, timing chain and guides, transmission, exhaust, axles, all suspension and steering pieces, as well as A/C and heater system. Give him a call to help out with your project.

Pulled up around 9:30pm on a Friday, open sign was lit so I approached the window to prepay for…read moregas, and the older gentleman started yelling from inside that they are close, very rude!

This place is very helpful usually .. I.E one time my door closed just enough to lock with my child…read morein the car and the nice employee opened my door free of charge . I came back with a Starbucks gift card to say a huge thank you . Now today I tried to the car wash for the first time. First of all I followed all directions & was VERY careful the machine .. the car wash machine HIT my closed mirror on the passenger side . Huge scratches and marks that weren't there before . Second my entire brand new car is COVERED in scratches . COVERED. Dooooo noooot use this car wash . DO. NOT DO IT . Updating to let you know a short haired older woman whose name should be KAREN works here. Yesterday 8/11/21 I had parked my car right next to the pump at this station to get gas AND type in an address as I don't use my Phone and drive. This CRAZY Karen worker came to my rolled down windows .. unmasked and said "you need to move immediately I have an oil truck coming." I said no problem maaam one moment please I am typing in an address and will get gas elsewhere . She stood by my open windows and said "you're texting is not more important than the oil getting filled and preceded to be completely unprofessional, rude & scary . I will never use ANYTHING but the coffee stand in this parking lot . Horrible horrible people work here . Except for the long haired and heated mechanic . He is the ONLY reputable employee here .

These guys are so great.. we are still a bit dumbfounded by how delightful a buying experience that…read morewas.. they went above and beyond in the realm of customer service.. even lowered the price of the car (because it needed new tires) without any prompting as well as lined us up for a new set of tires at a discounted rate with a partner of theirs not too far away acting as the liaison the entire time. Their business practices were totally transparent and they were completely pleasant to work with the entire time, at no point did my fiancé or I feel pressured in the slightest. They connected us with a car inspector Jim with car check.. or something.. anyways! Jim was so great too! For $120 we got prompt attention, a thorough inspection, and total peace of mind. I'll be leaving a 5 star review for him as well. I will be so quick to send friends and family here.. I didn't know buying a used car could be such a great experience, thank you Roozy and Farzy! Side note- I did read the negative reviews and took them into account before going in and in no way, whatsoever could I relate to them at all.. maybe when people go in to buy a car they're just expecting car salesman to be awful so they show up with a preconceived notion of how things are going to go and subconsciously create a negative situation. I go into situations wanting people to be great and prepared for people to potentially suck on a lot of occasions. These guys were GREAT

My girlfriend bought a car from them in Spring 2009 (a 2005 Corolla S, 60k miles for 8995) and had…read morea great experience. The owners (brothers) are down to earth, honest, and have low overhead so you get a very fair deal. Last year, we drove around all weekend to 6+ dealerships and other lots, and didn't get as good a vibe as we did here (also, other places had really high prices). Fast forward a year: she loves her car, no problems at all, and I'm back to get one for myself. Today I just picked up a Toyota Matrix XR, and again after looking I could find one in similar condition for the price. Just save yourself some trouble and get a car here! I know that used car dealerships can get a bum rap, but Cars To Go is legit, and I only wish I found them sooner. I don't rate things on Yelp often, but made an exception because I didn't want other people to overlook this place.

They are so quick than unexpected. I like Cody cause he's a professional and hes a really courteous…read moredriver and hes really kind cause he offered a ride to our from there to my house and gave us a lift with him to the mechanic. Thanks Cody! And really would recommend this towing they respond fast and really kind and friendly too.

So, before I proceed, I want to mention that I speak merely from a responsiveness standpoint in…read morethis review. I have not yet received a tow on the car in question, I am currently in the process of pre-planning for "worst case scenario" when we go to move our broke down POS car to our new apartment (just in case we can't get it started, it is a BMW after all...) Today, I made four phone calls to get quotes for towing it - three other local tow companies and these guys, Payton Towing. Out of respect for Payton, I will not be providing any details on my experience with the other three tow companies. I did want to put in a review for Payton, however, to let people know of my "less than ideal" experience trying to contact them today. The issue is that when I called during normal business hours for a quote, they did not pick up my call. I left a message, expecting a call back within 20 minutes or so. No call back, and more than an hour has passed. Again, this review is based entirely on the lack of a call back. If anyone does manage to get ahold of these guys, perhaps they can leave a better review letting others know of their actual service and prices, but I would say that I won't be calling them when (or if) I do need a tow, since I cannot rely on prompt service from this company based on my experience today. Thanks for reading!