It's been more than 10 years I think since I started going to Car-One Auto and Tire, and so I…read morethought it was time to update my review. Even though I live nearly an hour away, I still will go to them for all my auto repair needs (except oil changes, but even then if I can make it happen I'll go to Car One). There is almost no company or business I can think of that is better at customer service. If I was to right a dissertation on a PHD for "What makes a small business great" it would be about these guys. 1. They never lie to me. I trust them so much that I literally tell them "yes" to anything they say needs to be done to my car. This is due to them building up trust with me over the years to where I don't need to think about if they are trying to rip me off or not. They can see this review, so next time they see me, they COULD rip me off but I know they won't. 2. The customer service skills - they always seem to remember who I am the moment I say my name, even if I have not talked to them in over a year. Now, look at the attached picture. They literally filled out my mail-in-rebate for the tires I got from them. They even included the stamp!! They didn't have to do it, but they offered it without me asking and took care of it for me. 3. Loyalty. Read the other reviews on here. There is one guy who says he drives from Des Moines, IA because he refuses to go anywhere else. That's what it means to be loyal to a business. In Summary - there's no one better out there to work on your car. If you don't go here, it's your loss.

Car One has excellent customer service. They are very efficient and their prices are very fair…read more They will not up sell you. They will do recommendations but do not push you to do the service. They are very friendly. 100% recommend.

We met Eddie back when he was the best service manager at another service place. He's still the…read morebest most and most honest car guy out there. He'll even tell you if something isn't his specialty and direct you to the next best person. I've had the best deals on brakes, tires, oil changes, alignment, batteries etc. and never been disappointed. Unfortunately we've moved down south and there's no such thing as E&M Auto Doctors here! Have recommended them to everyone and they're all using them.

They were very good in the changes I asked. Price was great…read moreand very reasonable. I would definitely recommend working with them and I would be here again when needed.

My husband, dog & I were in a bad car accident over the Memorial Day weekend. (We're okay.) The…read morepolice advised us that our SUV (and the other 2 cars involved) ended up being towed to Palella's Auto Body. When we went a few days later, to gather our belongings & take pictures of the damage. The owners were so nice and really showed their concern for us and advising us what our next steps should be & make sure we cover all our bases. We did not have any repairs done through them, as our insurance totalled the car, but we're very appreciative of the caring they showed us during a very distressing time.

I am so incredibly grateful for the recommendation to take my Jeep to Palella's Auto Body! They…read moredid an incredible job painting my Jeep. I was so excited when I picked it up and it looked brand new. The entire process was so seamless. They were able to get me an appointment very quickly, they helped to get me a very reasonable rental truck, and the entire family was so friendly and helpful! I would highly recommend taking your vehicle to Palella's for any body work or paint job that you need. I will definitely be recommending Palella's to any friends and family that need work done to their car. Thank you for the amazing customer service Mario and Fran!

I pull into Consentino's in an emergency situation of my Jeep suddenly running awful on 53. He made…read moretime for me, his kind manner calmed me down after the scary ride and he explained everything to me and offered me a loaner so I could get home. He called and spoke about the situation with my husband and he's going to do the work for a reasonable price and I'll have it back tomorrow! So thankful I ended up there.

Gino and his crew are great. Very professional and detail oriented. The work is thorough and I…read morehave never left feeling like I was taken advantage of for repairs. Quality establishment.

Not good at all, from customer service skills to con artistry Ryan has done one too many major…read morerepairs for my family over the years and now I know why, he likes to damage people's things and not take accountability it's one thing if you can afford to be treated like a second class citizen and pay the man but if he breaks your vehicle and you can't pay he hangs up the phone and calls the cops. Report of body damage made now added to it f150 motor blown 160kmi not a single engine issue Ryan has it for 1 days to look at the electrical systems starter and alternator and did not move on it after scheduling this time for me to bring it in in 24 hrs only pulled codes and did not even call me I came to pick up my truck the next day the tail light is damaged it's parked halfway off road over a curb and when I start it up it sounds immediately different awful momentarily and I smell for the first time that awful smell of oil or coolant and I said to the policeman Ryan assembled instead of my truck,,,, I don't want to drive away and have my motor blow out and Ryan assured me and the officer that the electrical issue he failed to address would not cause engine failure and within 10 miles a gasket or cylinder blew and my truck is inoperable. There's no communication no accountability no recalls on my model and no rust on my aluminum like he told my family member,,, half of my truck is fiberglass Ryan,,,, in this case I cannot say don't quit your day job,,, you robbed me 5k worth of truck and I am going to have my day in court for all of my property you have destroyed. You can con my elderly cancer survivor aunt but you can't con me I'm a working man and nobody's fool you steal from me you pay me or you go to jail be seeing you on the felon block you hack

Bring your car to Medinah Automotive! Family business…read more Friendly, quality, fairly priced, good people. 100 percent. Good neighbor.

Stay Away! I thought twice today about updating my review. It's all about quality. This is exactly…read morewhy, I myself read reviews and leave reviews. I'd like to know that the establishments, especially the "mom and pop" places I invest my time and hard and money into, are quality. Well this place needs major quality control. Especially in its customer service and sales. #mortified I no longer live in the area but gladly can tell you that you are better off going to GoodYear Suburban Auto (off Lake Street a few blocks away). Or Route 64 Auto in Villa Park. Hell Even a jiffy lube isn't too far from this terrible shop. Unbelievable. I've never had a shop employee text me to bring work into their shop, more than once, that should of been my first red flag. Why are they so desperate for work? I had work done March 2019, about 1 year ago, in that year I have had the same initial repair corrected due once by them (under warranty) due to low quality parts used. Not to mention after I had them take care of the repairs, I had a different shop quote me significantly less. You can presume how frustrating it was to find out "Anthonys great prices and discounts", were a farce. That's what you get for not doing your research first... Now this is the 3'rd time the same problem is acting up. I called March 12, pre warranty expiration and bringing the car back to *this* shop, is not an option for many reasons. The "customer service" aka Anthony could value from investing into 'communications' classes. Me Being under pressure with needing my car fixed soon it's stressful, customer service position, we deal with clients on a spectrum of emotions. I get that... I've been on both ends. As customer sales/service, you've got to have tact and be composed. I couldn't believe I had to mediate the call and remind him, I'm the customer and he is customer service ...that he should be finding a way to keep business... not argue with the customer. Also, he should not be in a mechanic shop. At all. Not even a car sales man. This job just doesn't fit him at all. I had once called post the initial repair asking which wheel bearing had been fixed, to which he told me it was "non-specific". Another red flag. Go anywhere else. I'm fed up with the low quality part with over priced costs, expensive, on top of the excruciatingly bad customer service.

Poor service and management, they'll just take your car to someone who knows what they're doing.read more

One day, my dashboard suddenly started flashing the brake warning light. I found this shop on Yelp…read morenear my job and gave them a call to see if they could take a look at my car. They checked my car, gave me a quote and provided feedback regarding what the car actually needs. I spoke to my brother and went to another repair shop where they priced it much higher. So the following few days I called back to bring in my car for service. Craig reassured me that the brakes were not issue but other issues would be the issue and make the car unsafe to drive. They were kind enough to lend me a loaner car for the weekend, and to my surprise, I got a call Friday evening that my car was ready for a pick up! The whole team was super friendly, it's a family owned business and it shows. They have me a clear itemized breakdown of everything that needed work, no pressure or upselling and were very accommodating throughout the process. Overall it was a smooth experience, and I look forward to coming back when needed!

Repaired my tire for free even though I didn't purchase it there. Wonderful customer service. I…read moreknow where to go when I need new tires.

I was driving to my grandson baseball game. I noticed the low tire light came on. I was not…read morefamiliar with the area so when I saw a car repair place I pulled in. They were busy but the man behind the counter immediately helped me and checked my tires and said I didnt have any thing in my tire. He reset my tire indicator and I was on my way. I would highly recommend this repair shop and I would definitely use if I needed car serviced!

Rolando's is always the go to place for my car. They are honest, knowledgeable, upfront, friendly,…read moreand care about their customer. I recommend them all the time to my family and friends. Only take your car to Rolando's!