From quote to in-office appointment, this was a fantastic experience. Getting a quote and making…read morean appt were all handled via text while I was in a meeting. Super convenient. The quote was about $300 cheaper that Safelite. I was able to get an appt within a couple of days. I arrived for my appt and was greeted warmly by Nate. He made me comfortable during my stay. The waiting area is very nice and conducive work plugging up my laptop at their workstation. I had about a 3 hour wait time, so this was very handy. Free wifi access with good stable internet. I was able to remain efficient while working. I was able to listen to Nate handle calls over the phone while I was waiting. So kind and professional. He listened patiently and answered questions with care. He's the right person to have at the front desk for sure. He talked to me about my window repair and assured me that they service Tesla's frequently, which gave me instant confidence. I'd highly recommend this location. You'll be in good hands. My car isn't finished yet but I have zero worries. Updated review: As I'm sitting there, the manager comes out. I verified that he was the manager and asked Nate if I could speak to him. Of course, he had no idea why I wanted the manager. Brent, the manager comes out and he sits down to talk with me like we're two friends in a coffee shop. He further solidified my experience there as he was also very personable. He already has an appreciation for Nate and that was very evident in our discussion. My car is finished about 45 minutes ahead of schedule, which is also great!!! As I'm paying to leave, the owner comes out, who is also very nice (it must fun be a common thread at that place). I also tell him about how great my experience was. I can't say enough about this place. My car looks good as new and I'm very pleased. Did I mention they were cheaper than competitors??? I hope that I never have to come back for a window repair but if I do, I know I'm in good hands.

We had a horrible storm earlier this month and a limb was thrown into my back window. I live 40…read moreminutes from Auto Glass. However, they were the only business that would email me back instead of calling due to my mother being in the hospital during this circumstance. Zuzu showcased exemplary customer assistance by throughly explaining when emailing back about the quote offered for my glass clearly in detail. He made sure I knew how they would care for my car and responded quickly to fit me in for an appointment that next day. When I arrived I came in the wrong door but they kindly walked me to the lobby and moved my car for me anyway. My two children came with me. They accommodated us with water and coffee. The kids played with the games in the lobby while Auto Glass updated me as we waited. It was such a good interruption from the stress of their grandma being sick. It has been 2 weeks now and my glass looks great. No leaks. I'm so glad I found Auto Glass!! I will easily always make the drive out to them and will pass on their name to everyone I know!! Genuine people and a honest affordable quote. Thank you all for your help!!!

Lots of shady people in the auto glass repair business: bait-and-switch, giving low estimates then…read moreupping the price by a couple hundred dollars, etc.). Spare yourself and just hire Brian of Artisan Glass of Lake Norman. Excellent service, friendly, knowledgeable, and competitive price. 100% recommendation.

I had a different conversation with one of Artisan's competitors. The hole was too big to repair…read moreand the crack was too small to replace. It was time to look for another company. Brian came out and said the crack was large enough to replace the windshield. After a two week delay due to other mechanical work on the vehicle we scheduled for yesterday. The new windshield looks great and the mechanical issues have been solved so now I feel confident I can give this SUV to my grandson, if he ever gets a license. Great work and a Great price!

Excellent communication, arrived on time, and did a great job replacing the entire windshield…read more Would definitely use again.

Excellent service will use again. Rh. Quality best could…read moreask for.on time equipment all worked as needed

Windshield replacement. Great job. Techs showed up when they said they would and replaced with no…read moreadditional costs. I would recommend.

Owner, Jon Mandel says I reviewed the wrong company. WRONG! You sent two guys to do the work, but…read morethey left, without saying saying anything. You sent me an email saying, sorry you couldn't do the work. My communication with you was really good; your workers were really bad. Here (below) is your quote. Hi Jim, Thank you for reaching out to Safe Auto Glass to assist with your auto glass replacement. The cost of installing your 2007 Mercedes Benz CLK350 back glass in 28270 is $225.00. Our pricing includes EVERYTHING : - all parts and labor - we come to you - clean up and disposal - sales tax - all discounts and promotions Our next available appointment day is tomorrow. To schedule your appointment please call 877-215-7735. Labor-only jobs are prepaid in full and do not come with any warranty. Thank you, Jon Mandel Safe Auto Glass 877-215-7735 safeautoglassusa.com Placing of an order means that you WAIVE YOUR RIGHT to initiate a credit/debit card chargeback under ANY circumstances. All disputes are to be resolved between you, the customer and Safe Auto Glass directly.

Manager Mike was very friendly and helpful! Always appreciate a fast service with kind workers…read more Thanks guys!

Absolutely worst customer service I've seen for any business…read more May 26th 2026- My install was very quick and fixed my leaking windshield problem. Too easy right? After my appointment they inform me that when they tried to take my antenna off, it snapped and broke. Not sure how that happens... they also informed me they broke a piece of my rear view mirror. Both parts were ordered and I had no problem waiting a COUPLE DAYS. Fast forward June 11th 2026; they tell me the rear view mirror part arrived and was ready for install. However, the antenna was going to be arriving a couple weeks later due to "back order delay" -per manager. I arrive at my appointment, technician goes in my truck, and says it's all good to go. I'm driving home and realize the piece he installed is just hanging from the rear view mirror and wasn't actually installed correctly. I get home and get a closer look and he broke it while trying to install it and didn't say anything. I couldn't go back due to them closing for the day. Fast forward JULY 21st 2026; I have now called them 14 times with no answer. I have called their customer service number in which they tell me they will send a manager my info. I've called that number again 2 weeks later and all they say is the same thing. They even sent an email to the REGIONAL MANAGER with my info. No call, no text, and no email. So not only am I out an antenna and rear view mirror mounting bracket backplate, but I've wasted hours trying to contact them. I've wasted time out of my day to go there and get what they did fixed and that doesn't even happen. 56 days. Safelite repair, Safelite not replace.

I had my windshield replaced here on my 2026 Tesla Model 3, and although there was an issue with…read morethe first aftermarket windshield, I'm very satisfied with how everything was ultimately handled. After the initial installation, I noticed the windshield wasn't sitting quite right. I reached out to the shop and had several conversations about it before the owner personally got involved. Once he inspected everything, he determined that the aftermarket windshield itself was defective and replaced it under warranty without giving me a hard time. What really stood out to me was that they didn't stop there. Since my original windshield had already been tinted, they're also covering the cost of having the replacement windshield retinted after the proper curing period. They didn't have to leave me figuring that part out on my own, and I really appreciated that. The owner was respectful, knowledgeable, and handled the situation professionally. You can tell he takes pride in his business and wants customers to leave satisfied. While I wish the issue hadn't happened in the first place, defects in aftermarket parts can occur. What matters to me is how a company responds when something goes wrong, and Mobile Pro stood behind their work and made it right. I have no problem recommending them and would use them again.

Did Great work replaced my glass and my car look as good as new. I would recommend them to all my…read morefriends and family. Great glass company with favorable prices

I recently had my glass replaced on a Friday for 358 which was a reasonable price due to a hairline…read morecrack in my windshield. The service was good, but I had another unfortunate event where a rock hit my windshield from a dump truck speeding in various lanes so I took it back to same location to have them look at it and see if they could repair it but they stated they would have to replace the entire windshield for 313 and that they could only give me a 75 dollar discount. I did ask to speak with management which the clerk stated should be in around 2:45 and would give me a follow up call which he failed to due and then another employee stated he will be out for the week. I thought they would repair the windshield since I was recently there which they did not and stated their machine could not fix the small crack near my windshield wiper on passenger side before it spread. Instead, I was quoted for another price and still no management followed up like they said. Therefore, I was not pleased with management not getting back to me like they said they would and had to take it somewhere that actually able to repair it so it would not spread which only cost 65 bucks to fix!

Probably the most incompetent company I've ever dealt with. I made an appointment for this past…read moreSaturday to have my daughter's windshield replaced on her Volkswagen. They knew the make model and everything about it. I had an 8 AM appointment. I show up drop the vehicle off go to have breakfast since they said it would be two hours and then I get a call saying we have to reschedule your appointment after I had driven 26 miles saying oh your car has a firewall and we cannot get the code because they're closed on the weekends where you would think being in the business, they would have known this from the get-go. Having been in business for almost 40 years. I have learned that if I make a mistake, I correct it and then most cases I would eat the cost because the customer should not have to have any inconvenience. that's what a good business would do. They offered nothing except oh we could get you in first thing on Monday then I get a text message this morning saying oh you missed your appointment. I never made another appointment so another sign of incompetence in my opinion.

Thank you, Charlotte Auto Toyz, for helping to shape my RMP and putting a big smile on my face, as…read morewell as on the faces of everyone who knows me. You all did a fantastic job today! The steaming hot weather really helped to cure the letters! Work was done with lighting speed and you could not have beat the price. I look forward to working further with you guys. You are all a trully professional outfit!

Stopped by with no appointment. Luckily someone who had an appointment was running late. They were…read moreable to get me all fixed up in about 30 minutes on 2 front windows. Price was great and customer service was awesome. Just note the parking is tight and business has a very small waiting area.