They REALLY know their stuff! Great service and super friendly!…read moreWill use again, for sure!

Not honest! Contract turned out to be different than phone discussion - they were supposed to fix…read moremortar to roofline but turns out they used a roofline only 9 rows down, and so now my chimney has mortar repair only 1/3 of the way down! Also, crew came to my house to finish mortar work, didn't actually do ANYTHING, and I had to send camera images to prove it. I got no explanation, no apology, they just sent workers back out and charged me. Do not use these people!

A Christmas Miracle Our gas fireplace wouldn't start this…read moreseason, and living in New Hampshire, it's been nearly impossible to get a fireplace technician out. After sending photos and doing some phone troubleshooting, we were told we needed a part--and that we'd be lucky if it was fixed before Christmas. Then came a video call with Jason from the DMV area, from ABDB Home Services, who patiently walked us through the process. As it turned out, all it needed was a simple cleaning of a clogged duct--something we could do ourselves. And just like that, it works! We're beyond grateful for the kindness, expertise, and perfect timing. Warmth restored just in time for Christmas!

I found ABDB Home Services while searching desperately on Yelp for someone to inspect my gas fp to…read moremake sure it's safe to use, as I haven't used it in a long time and it will be the only heat source if we lose power in this snowstorm. Jason replied promptly and said he'd try to fit us in on Saturday. Cedric came Saturday at 3 and did a very thorough and quick job cleaning and reassembling, answered all my questions and confirmed it's fine to use. They could not have been nicer and we are very grateful they made the effort to fit us in at the last minute. Five stars!

NICTO used to be great, but now they're horrible. I've hired them many times over the years and…read morethey used to always came through, were honest and were great overall. But that's completely opposite now. After hiring NICTO again, this time for my yearly chimney clean, there was an andditional issue found that needed to get done (chimney cap). The owner, Marcos, initially texted me with the part information and said he would check with his supplier and that he would get back to me by a certain date and time. He never did. I texted him again. He never replied. When I just texted him sharing my frustration and that I would be taking my business elsewhere, he replied (and this time in 3 minutes) saying, "Thanks for letting me know." No apology. No admitting to his fault. NICTO and Marcos are not anyone I would ever do business with again nor recommend to anyone I know.they always came through, were honest and were great overall. But that's completely opposite from them now. After hiring NICTO again, this time for my yearly chimney clean, there was an andditional issue found that needed to get done (chimney cap). The owner, Marcos, initially texted me with the part information and said he would check with his supplier and that he would get back to me by a certain date and time. He never did. I texted him again. He never replied. When I just texted him sharing my frustration and that I would be taking my business elsewhere, he replied (and this time in 3 minutes) saying, "Thanks for letting me know." No apology. No admitting to his fault. NICTO and Marcos are not anyone I would ever do business with again nor recommend to anyone I know.

Nicto was the best we could ask for. They were kind, thoughtful, and diligent, going above and…read morebeyond in every way throughout our wood burning install and chimney repair process. They did great work at a fair price and worked with us on a payment schedule around my 10-month teacher salary. They have more than earned our business for as long as we're in the area!

Excellent! Will did a great job. Great customer communications. Fast booking. The other company…read moreI called never called me back. Fair price. Great report. And suggestions for conversion to gas/electric.

I would like to give a detailed review of my experience with rooftop chimney sweeps. I had high…read morehope for a company with so many five star reviews. The reality of my experience was terrible. My first appointment was asked to be rescheduled, no problem, things happen and I accommodated to the request. I rescheduled almost a month later, first available. On the day of, after taking off from work I was called and told it doesn't look like they will be able to the appointment. I asked to have the supervisor call and talk about why this is happening after the second time I've been asked to reschedule. Shocker, zero interaction from the management staff, nothing. This company appears to have too much work and doesn't care about the customers. The only way to correct this behavior is to hire other another company that cares about its customers. Stay away, trust me.

The chimney sweep service was quick to schedule, quick to complete, and a very reasonable price!…read moreThe technicians were professional and knowledgeable.

Poor communication and not respectful of my time…read more My landlord scheduled a dryer cleaning. Jaime from FCS committed to email me (the renter) a time slot for the appointment, and invoice my landlord directly. Two weeks passed and he did neither one. I had to email him the day before the appointment. He emailed me back at 11pm to tell me I needed to be available 10am-1pm the next day (a Wednesday) - no apology or acknowledgment of the oversight/inconvenience. Then the technicians came and had no information about invoicing the landlord, so I had to explain the arrangement to them and then email Jaime - and again, no apology or acknowledgment of the oversight/inconvenience. Mistakes happen, but the dismissive nature with which he regarded my time and his own commitments doesn't make me want to recommend this company to others.

I had an appointment for Springfield Roofing to come to my house today and provide a quote for a…read moreroof repair as well as a roof replacement. I got special permission to telework so I could be here. Literally less than 1 hour before the appointment, I got a call from John asking if I can reschedule. I told him that I could not but I was not able to talk so I called him back about 30 minutes later. I made it clear that I was very unhappy about this because I had taken the day to have him come over. John said, "I'm not gonna make a bid deal about this. I'm telling you we're not coming today and do you want to reschedule?" I was very disappointed as his tone was clearly dismissive. There was no explanation as to why this happened or an attempt to be apologetic. If this is the kind of interaction I get when I'm trying to decide to hire you, what will it be like when I've already given you guys a deposit? It's too bad because the reason I reached out to them was because of friend of mine had a good experience with them. These guys ought to realize the importance of personal references. Mine won't be good!

Great service, commitment to follow through. All hands helping to complete the job. From father…read moreto son and beyond.

Our old fireplace was removed and new one installed. The beautiful stone work was completed by…read moresomeone he recommended. We couldn't be more pleased!!

What an operation! First time experience, and it was great. Bryan is top-notch. He repaired and…read morecleaned our fireplace and we've been enjoying it during this winter's cold. His rates are very reasonable compared to what other operations quoted us and he doesn't try to upsell his services or products. Don't waste your time trying to find another fireplace company when Nova Fire Design is your best option. You won't regret it!

VA chimney and roofing repaired my chimney cap several years back. I recently called on them for a…read moreroof inspection. They are working with me to determine why this shingle system (they did not install) is failing prematurely, and giving me insights on how to work with the manufacturer. Thanks to the team.

Just had a professional and courteous sweep and inspection. I'm having follow-up repair work done…read more So far I definitely recommend!