1. Epix Wildlife Removal

    1. Epix Wildlife Removal

    0

    Virginia Beach, VA

    Epix Wildlife Removal

    4.4 (11 reviews)
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    Response time

    5 hours

    Response rate

    100%

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    30 days ago

    knowledgeable team came out to Inspect suspected area of concern and offered reasonable approach to address issues

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    2 months ago

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    1 year ago

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    3 years ago

    Business owner information

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    William T.

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    6 years ago

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    7 years ago

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    5 years ago

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    8 years ago

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    Ask the Community - Epix Wildlife Removal

    Review Highlights - Epix Wildlife Removal

    Billy, the owner, came out the next morning and using a 40 foot ladder, set a trap on the roof of our 3 story home.

    Mentioned in 3 reviews

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    Fox Pest Control Chesapeake

    Fox Pest Control Chesapeake

    (128 reviews)

    So it has been a while since we signed up and we are very happy we did…read more Our technician Dennis has always been and continues to be courteous, friendly and professional. We are so happy he is our tech and because of him and the wonderful customer service, I have spread the news of your company to family and friends. Keep up the great work and please give Dennis a raise!! He deserves it!!

    I signed up with Fox Pest Control last month after a route manager came to my door and sold me on…read moretheir general pest plan. During that pitch, he specifically brought up mosquito fogging and mentioned including it in the $49/month price he quoted me as a bundled deal, since my neighbor already received this service. When the technician showed up for the first visit, it turned out mosquito treatment was never actually part of what I'd signed up for. What I'd been told verbally and what was actually in the contract didn't match. The rep either didn't know the difference or told me what I wanted to hear to close the sale, using my neighbors' service as a selling point. Instead of owning the mistake, I got two email responses from two different reps that read like AI-drafted templates with no one actually reading what I'd written. Both leaned on the same generic phrasing about understanding my frustration, but neither addressed the real issue: their own employee misrepresented the plan to make a sale. When I said I wasn't paying extra for something I was told was already included, the reply wasn't an apology or a fix. It was an attempt to upsell me to their pricier Yard Enjoyment Plan, followed by an offer to knock $10 off my current, wrong plan just to keep me signed on. If your employee misrepresents a service to close a sale, the right move is to admit it and either honor what was promised or cancel the account, not offer a discount to paper over the mistake. Every reply felt like it was pulled from a script rather than written by someone who'd actually read my complaint, which made the whole thing feel worse than if they'd just said nothing. I've since asked to cancel my service outright. For a company with such good ratings, this experience, a misleading door-to-door pitch followed by canned customer service, was a letdown. If you're considering signing up, get every promised service in writing before the rep leaves your driveway, because the verbal pitch clearly doesn't hold once you're in their system.

    Epix Wildlife Removal - pest_control - Updated September 2026

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