I called asking for info about a spa I already had. I told them up front I wasn't buying anything, just needed info. They went above and beyond to answer my questions and get me the help I needed. Great customer service Randy! read more

Tim was outstanding, spa was delivered on time so the crane we needed to use worked out great with his install crew. I shopped 6 different stores and this place had great selection and pricing. This is where you need to go! read more

These guys are right by my work so I decided to stop by. Randy was a lot of help. Took the time and explained some maintenance issues with water ph I was having. Told me the best way. Have my lots of options. I will definitely be back because he was so great with my questions. It isn't my neighborhood pool place as I live in Orange. But I would definitely come back cause it is across the street from my work. read more

These are the most awesome, professional people you'd ever want to help you with all of your spa needs! There was no pressure, only knowledgeable, helpful, down to earth gentlemen who made sure everything was suited to our needs. They were able to answer any and all questions and made sure my spa was just right for my backyard and our family. I highly recommend you check out this business first if you're looking for great customer service and fair prices. read more

We purchased our Dover Sundance spa from them last year. They had had a special going on that had expired but they extended it for us. We got a very competitive deal on our spa. The sales lady, Betty, was very well informed, patient and took her time explaining all the different spas to us. We never felt pressured to purchase anything. This was our first spa, so I had a lot of questions at set up. I called several times, and another lady (forgot her name), spent nearly 20 min on the phone with me, walking me through the set up process. That was extremely helpful. My in-laws are in the market for a spa, and we referred them here. read more

Pool was delivered 2 months late without the 2 lift covers ordered or the steps. Repeated calls and letters for response have gone unanswered. Also had a broken filter. Again no response. Still trying to get this corrected. read more

The customer service here is exceptional! Very helpful staff and patient with answering all of your questions. The spa is beautiful and I love it. I've had it for almost 1 year and haven't had any problems with it. read more

I stopped in today to pick up supplies for my spa. I haven't been in for years. The reason I purchased my products here and came back vs. Amazon is that there is such amazing customer service. They are super friendly and take time to explain everything to you . I always refer friends here who are looking for a spa. Ask for Betty , she will take care of you read more

Don't ever shop for a spa at this place! I went in late August 2018 to purchase a new spa for my home. With the friendly help of their only salesperson/store manager named "Randy" we picked out the Altmar model for just over $13,000 dollars. Now this is a lot of money to spend on a spa so I expected VIP service, what I got unfortunately was nothing of the kind. I was told at that time that I would have to wait "about" 4 weeks to receive my new spa. In the intern they sent out their contracted delivery person named "Migel" (562-200-6389) and he and his helpers removed my old spa. Migel was very helpful, friendly and professional. He also eventually delivered my new spa as well. I have nothing but the highest praise to Migel and would highly recommend him if you need a spa delivered or removed. After a month goes by I contacted the store manager "Randy" and asked when my new spa was going to be delivered. He said he did not know but would find out and give me a call back. He never called back. A few days go by and I call again asking for my spa, he says he still did not know but would find out and call me back... I think you know how this goes - he never called back. I called repeatedly over the next few months and got the same answer - "I don't know but I will find out". I think they were blackballing me on their phone via caller ID because I would call several times during business hours and I would have to leave a message and you guessed it - they would never call back. The reason I suspect they were black balling me is I would have a friend call right after I left a message and Randy would answer the phone... what a surprise - this is no way to treat your customers! When I asked for his supervisor he said he was the store manager and if he could not find out nobody could. I asked for the location were they were assembling my spa so I could get answers and he said they have no direct number ( I later learned the spa was made in Mexico) and that all business questions needed to go thru him. This went on for months! I kid you not - MONTHS! I finally got tired of dealing with him and considered my legal options - unfortunately I had already paid for the spa in full up front so I could not cancel. My spa was finally delivered almost THREE MONTHS after I first ordered it in late November... bye bye summer - hello winter! There was no explanation as to what the delay was all about. The spa arrived and works great, although the electronic controls look funky, dated, and clumsy to operate. The reason I gave this business a one star rating is there complete lack of customer service and they are disingenuous and deceptive with there customers. While I waited week after week, I learned that delays were a common occurrence with this business. It seems that once they have your money you are on your own. If you are considering a purchase I recommend you only put down a deposit and have a delivery date in writing with a clause that if they fail you can cancel with a full refund of your deposit. If you order a spa from these folks expect to be lied to, expect zero customer service and expect to not receive your spa on time, not even close. read more

This is the only place to shop if you are looking to purchase a spa. The staff is very helpful knowledgeable and friendly. I am so glad this place was recommended to us by our landscape design contractor . You won't go wrong purchasing your new spa from Sundance Spas read more

Bought this brand new 780 series in November Paid 550 dollars for a separate 220 line That electricIan was awesome ( referred by the spa place) within 1 month , something broke The board? The spa place contracts with someone else to fix it. 3 weeks later still haven't come to fix it, Had to order the part. 3 weeks Really! Amazon can get you anything in 1 day . Just so frustrating Electric bill in one month up 100.00, when they said it wud be about 24 dollars/ month. The amount of money you spend on chemicals per month was NOT disclosed to me. Overall Horrible purchase, as always if I had known then what I know now would have never bought one. Once they sell it to you and deliver it, no follow up at all. Now waiting for the repair man who willl of course charge me to come out and fix the brand new spa! Do your research It's a lot Of work to have one of these things read more

Buy your spa from here if you don't want it delivered and are forced to deal with a group of bafoons. They wouldn't deliver my spa the day it was promised. Saying they hit traffic. (Hello SoCal based business!) Jason, the manager, told me they couldn't deliver it the next day when I could be available to accept the delivery. This lead me to have to take an unpaid day off work and delay construction a day. They have never returned one of my calls and I had to find AND schedule a crane. Please purchase your spa from anyone BUT this business. Jason only communicates via e-mail even when you've requested he call you. read more

I needed a filter replacement for my spa and Matt, the general manager, was incredibly helpful and gave me some really helpful tips on cleaning the spa, the filters, etc. He was professional, courteous, and personable. We bought our Sundance spa last year and have had the BEST experience!! read more

Just purchased a Sundance Kingston Spa from Randy!! We are beyond excited and we're very pleased with all the knowledge Randy gave us in helping us decide which spa was the perfect fit for us. Highly recommend seeing Randy over there, he was great and knows his stuff!! Thanks Randy read more

Just recently purchased a spa from here. Everything went smoothly It was delivered quickly and set up for me. The delivery crew was very professional. Showroom is very clean, and sales staff was very friendly and informative. I did some shopping around and they gave me the best price and was honest with me. I will be recommending them to all my friends and family. read more

Purchased a Sundance Optima spa during a weekend spa show. Staff was knowledgeable and helpful while we were debating whether to purchase a spa. We have had the spa for 3 months now and love the Optima model. Problem is that once you have made your purchase that seems to be the end of the support you will receive. I did not receive the spa frog sanitizer at delivery and reported this to the store. I was told that it would be delivered within a week. Two weeks later, no spa frog. I called again. Again a promise with no delivery. This has been repeated now 5 tines. There is always an excuse and a promise to call back or deliver. But no spa frog is delivered. Staff (including manager Randy) is simply unresponsive and fails to follow through on promises. So get the spa from Sundance Spas of Anaheim, but buy all the extras from Amazon rather than from the store. That way you will actually receive what you purchased. read more

I am extremely happy with my spa that I purchased. The staff is extremely helpful and friendly. I continue to buy my supplies here and the customer service is great. I definitely recommend Sundance Spas of Anaheim for anyone looking to purchase a spa. read more

Great service. Robert was awesome. This place beats all other spa places. They took care of all my issues and are helping rectify my issue with my spa. They are working with me even know I didn't buy the spa from them. But they are going above beyond to fix my issues. I will differently recommend them to by a spa from. There costumer Service is awesome. read more

I bought my spa here a couple of years ago and great customer service. I think some of the original employees are still there. I get my cleaning supplies, filters etc... from here. Yesterday I went in to get a $20 bottle of cleaner and their cash register wasn't working right. The employee behind the counter gave me the cleaner for free and said merry Christmas. Thats customer service. They could have just told me to come back later and wasted my trip there. read more

I'm blown away by the absolute lack of customer service from this company. We bought our spa at a show in Chino, put a down on it, and were ready for it in August. I called the business multiple times to see if the spa was ready and got the run around repeatedly. I was told by Betty that she would call and see if it was complete. This went on for weeks, I was always told someone would call me back. I finally got through to Michelle, told her that I'd been calling repeatedly to try and schedule delivery but was never given an answer if it was ready. She rudely said, well you never talked to me, as if I knew to call and ask for a specific person. I assumed the person answering the phone was capable to help me. Well, had it scheduled for yesterday, the delivery guy calls and says there was a problem at the factory and he can't pick it up. Scheduled for today, the delivery guy calls and says the factory closes at 3 (called at 250) and he won't be able to pick it up. I don't understand how so many employees don't know what the normal routine is. I called and got Betty again and she kept interrupting and trying to get me off the phone so she could see what was going on. I already told her what was going on. Now I'm waiting for the manager to call me back, although I'm not holding my breath. It's taken 3 months to try and get the spa delivered and it looks like it will be 4 before I can actually get it here. I would not recommend this company to anyone. read more