So I wasn't feeling my best and just wanted a bagel to have something in my stomach. I'm thinking the morning rush is over since it's about 11am on a Wednesday, so I stopped by this place called Bagel Market. I had to repeat my order to two different people three different times. One guy who was originally behind the counter and went to enter it in the register and then a lady who was at the register. I also paid for a banana, and all of the bananas there looked like they had been in a fight and lost. $.75 for a tiny bruised banana when I could have gone around the corner and got 3 for the same price. Okay, strike one. Then, the service was excruciatingly slow. They had people working, but it was as if they were doing certain orders first or the orders for Regulars first and then others later. Strike two. Then I ordered three bagels: two with flavored cream cheese and one plain. Let me be clear, the lady REPEATED my order back to me exactly as I said it with the ONE (1) plain bagel. I'm looking at the total like why is this so much, but again, I'm not feeling well and just wanted to get my food. A Lady took a seat behind me complaining about her food taking so long so someone walked up to find out the issue with their order which prompted someone else to find out why their order was taking so long as well.
I got my bag after a good 30 mins (no exaggeration) and left. When I got back to the office, I looked in my bag and buried at the bottom, I saw two extra bagels. And I'm like, what?! Wait a minute.... Now, normally, I check my receipt from the beginning, but I didn't this time. I checked my receipt, and sure enough, I was charged for three plain bagels instead of one. So I have a bag of FIVE bagels. STRIKE THREEEEE!! The crazy thing is that the long wait wasn't because of the extra bagels because those were all plain. Sooo why was the wait 30 minutes? Also, remember I stated the lady repeated my order back to me?? SO, how did I end up with the additional bagels?? After that long of a wait, I wasn't going back because who knows how long it would have taken to get it reconciled.
On a positive note, the bagels I got, which were raisin and rainbow, were good. They weren't mind-blowing but good. They were pretty consistently soft without being raw dough, and they stayed well since I didn't eat them all the same day (I had a weeks worth of bagels at this point). The cinnamon walnut raisin cream cheese wasn't a favorite of mine, but the raw honey almond cream cheese was really good. The bagels were $1.95, and the cream cheese was $3.30.
The place looks and seems pretty spacious, but the front ordering area got crowded quickly because of the wait times. I'm not sure how they may be during rush hours, but I definitely wouldn't want to find out. They are near a hospital and two colleges not to mention the hs around. You'd think they'd be more efficient. Also, they offer discounts only to John Jay students and Mount Sinai staff but not John Jay staff, anyone from Fordham University or Alvin Ailey. read more