This is one of my favorite theaters and I live next door to one. But the price is more reasonable…read morehere and the sound quality is great add the cold AC and recliners and I am sold. Snacks are super expensive as they are on every theater but the slushies are great! The Adult blushes are a nice addition. It has a sofisticated feel to it when you go on to the lobby and the ataff seems to always be in a good mood. This theater is consistently my first choice.

Racism and Unfair Discrimination to Minors…read more Me and my brothers decide to come to this theater to watch the new Digital Circus movie that came out today. We booked our tickets for 7:00PM earlier before this day came. We were all highly anticipated for this day. It was only my 18-year-old brother (a legal adult), my 16-year-old brother, and myself (15). Because we were accompanied by an adult, there was absolutely no policy violation. When we walked up the stairs to get our tickets scanned, the employee completely shifted her demeanor. As we showed her our tickets and what movie we were going to watch (and 90 percent of the people in the theaters at that time were likely to see the same movie we were anticipating seeing), she began staring us down aggressively and demanded our ages. My older brother said he was 18, she then turned to my other brother and asked for his age. He stated he was 16. Despite my brother being a legal adult, the employee deadpan stated, "Nope, you can't watch this, get another movie ticket," claiming we needed a "guardian." Unbelievable! We saw multiple groups of other teenagers and even literal 7-year-olds carrying blankets walking in completely unbothered. The younger children had parents of course, but that doesn't explain why we were rejected. The show is independently produced and rated PG-13 (even this theater listed it as an unrated movie) meaning even if my 18-year-old brother wasn't there, a 15 and 16-year-old are fully permitted to buy tickets . This feels targeted because we were the only Black customers in line, and we were the only group targeted, interrogated, and turned away. We ultimately had to get a refund. The employee in question was a short, older woman with red hair. Her behavior was unacceptable, unprofessional, discriminatory, and downright inappropriate. We went home feeling absolutely upset, and we pre-bought these tickets. I have already sent an official email to leevista@epic-theatres.com with our exact booking reference number and clothing descriptions so they can pull the security footage to know this isn't a fabricated lie.

We ended our visit at the movies before making the road trip back home. If you purchase two…read morematinee tickets before a 6:00 p.m. show, Cinemark will validate your parking receipt and give you the money back for it. Going to the movies can be expensive these days, so it really helps out a lot to save some bucks. We got two popcorn combos with a candy and a drink to enjoy during the movie. The seats and theater was very clean and cozy. The weird part was the restrooms and where they were located. You either go up or downstairs to a movie, but the restrooms are in the middle. There's no way that can be changed unless the whole building is remodeled. It was a nice experience overall.

I am writing to formally complain about the extremely unprofessional and disrespectful treatment my…read moreparty received at Cinemark Universal CityWalk, specifically from Manager on Duty Luisa and employee Ruben. On the evening of our visit, our group of 11 arrived at Universal CityWalk excited to watch a movie. Upon entering CityWalk, security asked for identification to verify that at least one member of our party was over 21 years old. We fully understood this requirement and complied. In fact, six members of our party presented valid IDs showing they were well over 21. One member of our group had unfortunately lost their wallet during the trip and did not have physical identification available. Despite having already verified multiple adults over 21, we were given unnecessary difficulty before eventually being allowed inside. The real issue began when we arrived at Cinemark. We were once again asked to provide identification. Since we were attending an R-rated movie, we understood the policy to be that guests under 17 must be accompanied by an adult, and we had numerous adults present who were well above the required age. However, Ruben, the employee checking tickets, was immediately dismissive and refused to work with us regarding a digital ID from one member of our group, despite the fact that multiple other members were clearly over the age requirement. His attitude was disrespectful, and rather than attempting to resolve the situation professionally, he escalated it. We then requested a manager, and Luisa arrived. Unfortunately, her conduct was even more disappointing. She immediately approached the situation with statements such as, "You guys are having the same issue," and claimed that it had been "the law since the 80s" that identification must be shown. Throughout the interaction, she repeatedly stated there was "nothing she could do." What made this particularly frustrating was the inconsistency in enforcement. We observed Ruben allowing individuals who appeared older to enter without being asked for identification. When this was brought to Luisa's attention, her response was that if Ruben thought someone looked under 17, he could ask anyone he wanted for identification. This explanation raised even more concerns because the policy appeared to be based entirely on subjective judgment rather than consistent application. The situation became even more contradictory when Luisa later told us that she would have allowed us into the movie if we had been "nice" to her. This statement directly conflicted with her earlier claim that there was "nothing" she could do because it was supposedly the law. If the policy was mandatory, then personal feelings should not have influenced the outcome. If discretion existed, then her earlier statements were misleading. As we were leaving to obtain a refund, one member of our group stayed behind and successfully de-escalated the situation. When we briefly returned inside, another member of our party respectfully expressed that the experience had felt unfair and that policies should be enforced consistently for all guests. Luisa responded by stating that she personally checks all IDs. When I replied that employees should be trained to do the same to avoid situations like this in the future, she became defensive and told me, "You don't have to talk to me like that. As a matter of fact, stop talking." At that point, I asked for her name. Rather than professionally identifying herself as a manager, she covered her name tag and stated that it was none of my business. This behavior was particularly concerning from someone in a leadership position who should be setting an example for customer service and accountability.

We've been here as Harvest Host guests in our RV several times now. I make it a point to reserve…read morehere whenever we arrive to/leave from Central Florida because it is so enjoyable. We are always greeted warmly, parked strategically, and had the details explained to us upon arrival. Because our motorhome is 40' we have to park sideways so cannot see the movies out of the windshield as you would in a car, but we put out our lawn chairs and raised dog bed outside the rig and listen on our FM radio. We do tie the pups off to a post in front of us because others with dogs often park or walk nearby and ours are a bit too friendly. When the ticket booth opens, we pay for our tickets and concession voucher. The muffulettas and popcorn are both excellent! We were told we could run our generator before/after the movies but not during...worked out perfectly for us! Although our rig is self contained and didn't use them, bathrooms were nearby and open through the night. The even projected a free Valentines message between films as long as it was received a few days prior. Note: if you don't plan to listen from your car, you do need an FM radio...I don't think they have any of the old-fashioned window hanging speakers.

If it's your first time like us - it's an experience but only good for the one time! When you…read morearrive, there are two lines. The left is for movie 1 and the right is for movie 2. We accidentally lined up incorrectly and got a whole lecture how to read the signs. After paying $6 each and being charged an automatic $10 food voucher, we parked. The ladies working the concession stand are so rude. There's a sign that basically says "don't line up if you don't know what you want." The popcorn had been popped earlier so it wasn't warm and way too salty. The soda was flat, and the mozzarella sticks were again, salty. Apple Pay doesn't work! Movie started at 8pm and it was still daylight outside. The screen was still dark that no one could actually see the movie until an hour later. The instructions were to turn off the lights and engine, but the people around us had their engines on so the exhaust kept flowing through the lot. I wish there was an attendant that enforced the rules. Overall, it's an experience but they need to do better. I guess this is what $22 gets us.