Racial profiling at this particular store!! I Would give this store a 0 !!
Short version of experience.
I've visited numerous Banana Republic stores with my mother, as it's her favorite retailer. While we've encountered exceptional staff at many locations, our recent visit was notably different.
Upon entering the store, I greeted the sole employee present. As my mother browsed, I inquired about the restroom and was directed upstairs, near the men's section. The staff member's glance was understandable, given the elevator's proximity.
Afterward, I waited on a couch in the store's center while my mother continued shopping. During this time, I overheard a staff member discussing a jacket that seemed ideal for my mother. Once the staff member departed, I noticed several employees had gathered around my mother, creating an uncomfortable atmosphere.
Subsequently, one staff member took the jacket from my mother, and the group retreated to a back hallway, conversing among themselves. We remained in the store's center, feeling somewhat sidelined.
Eventually, a staff member returned with the jacket, allowing us to proceed with our purchase. Throughout our visit, I observed that other customers, particularly those of certain nationalities, received attentive and courteous service, which contrasted sharply with our experience.
Additionally, one employee informed my mother that they didn't carry her size in the store, despite her being a size 5 or 6. This was surprising, as we've never encountered such an issue at other locations. read more