Exceptional Leadership & True Customer Advocacy I feel compelled to leave this review because Martin, the Store Manager at the San Francisco Geary Banana Republic, delivered one of the most genuine and impressive customer service experiences I've ever had--and I wasn't even physically in the store at the time. While on vacation in Las Vegas, I discovered that a merchandise return card from a return I made at the Geary location had an issue. After multiple calls, I was connected with Martin, and the moment he said, "I'm going to make this right," I immediately felt a sense of relief--though I honestly didn't know what to expect. What followed was true leadership and customer advocacy. Martin quickly recognized that this was a very unique situation, took the time to review the details, and validated that I had indeed done everything correctly. He didn't rush the conversation, didn't deflect responsibility, and never once made me feel doubted or dismissed. Instead, he got straight to work, kept me informed throughout the entire process, and remained calm, kind, and transparent the whole way. Despite the complexity of the issue--and the fact that it required real effort on his end--Martin treated my concern as a priority. Within a short time, he fully resolved the situation and ensured that I received the correct merchandise credit. What could have been an incredibly stressful and disappointing experience was completely turned around because of his professionalism and integrity. This is the kind of service that builds trust and loyalty. Banana Republic is incredibly fortunate to have Martin leading the Geary Street location. His actions reflect not only excellent management skills, but also genuine care for customers and pride in his work. Thank you, Martin, for going above and beyond. This experience truly meant more to me than you know. read more

They offer free pants hemming at this location if you have their credit card. It's kinda nice.

Banana Republic is back in San Francisco at this new location. Unfortunately the one on Grant Street and the one in the Embarcadero are gone. This new location is smaller and it feels more like a well kept boutique store. The staff is really helpful and friendly. It only has 2 levels, the women's clothing is on the first floor and men's clothing is on the second floor. To keep the store looking streamlined they only have a few sizes for each item on the display racks and I'm sure they will have your size in the back storage. Their current fall collection is incredible. I love the going back to the classic style for men - tweets and herringbone sports coats, button down knit polos, and a lot of cashmere. These type of staple items will have you looking good in the winter and fall for a lifetime. My wife and I wanted to buy the whole store. I was wearing jeans today, but other to that, I only wear Traveler Pants. I mean with EVERYTHING. These pants fits so well they make everything you wear look good. I mean you can actually replace the pants of a black formal suit with a black Traveler pants and be a mismatch color tone formal/casual superstar. Ah just wear some really nice black shoes. Downtown is going thru some challenging times and it is so great to see BR come back during this transformation. Hopefully there will be more things to come that will make a positive impact to this area. read more

Banana Republic - Sports coat - Men's Clothing Near Me - San Francisco, California

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OK, someone shrunk Banana Republic, and moved it over a few blocks. The new store is much more of a boutique vibe - women's fashions downstairs, men's upstairs. I miss having a fantastically wide selection. Having so many options to try on meant always finding at least a few items to take home. It was a worthy destination when I got to that point where I need a closet update and could get my gf to make the trip with me. But obviously this is the not-quite-post-pandemic/Internet era and that's how things roll. For selection, go to the website. Stores are for...people who are keen to touch the fabric or immediately test the fit. To be honest, all I was looking for over the weekend was a good pair of socks. So, I wasn't disappointed. They didn't have a large selection, but they had what I needed. A stylish pack of three. The sales clerk was nearby, checking out another customer. He got to me quickly. If anything, it is a notable improvement that there's no need to go to a register. He rang me up with his little wireless device. The prices are OK. I've always thought BR was a good place to stay current with style shifts but slightly expensive. The clothes aren't extremely well made. So I only think they're a value when they're on sale. But that happens frequently. Plus, having a BR card, the points rack up quickly and they add up to dollars off. So my socks were very reasonably priced. read more

I'm giving two stars for the general staff, who were friendly and professional. However, my experience was negatively impacted by the woman who appeared to be managing the store--an African American woman with bold frame glasses, short hair, and a larger build. I came in to return one of two online purchases due to sizing. A staff member asked me to wait for someone behind a curtained room. That person later emerged and walked around the store without acknowledging me. When I asked if she could assist with the return, she responded curtly: "I'm sorry but I have to help some actual client right now." I understand prioritizing other customers, but the dismissive tone was unnecessary and unprofessional. Although other staff were available, none seemed authorized to process returns. This location is quite small and lacks a proper service counter, which suggests a broader management issue. It may be more appropriate for this individual to serve as a store associate rather than in a managerial role. read more

Alina is very impressive! She, herself, is very stylish and well dressed. This creates trust between her and the customer. I frequently come and have limited time to spare and she picks out just exact right pieces for me that would took hours for me to search, decide whether to try them on or not etc.etc. She makes my shopping very easy and enjoyable. She is there Thur-Sunday, please ask for her and you will walk out and heads will be turning! Thank you, Alina! read more

I came alone in the store today to return a shirt that didn't fit my husband and to exchange a pair of paints that was missing the button. The return of the shirt went fine but I was told the pants were sold out online and in the store. My husband checked online and the pants were in fact available. We both returned to the store along with my granddaughter. I was greeted by the same young sale women and she greeted with nice to see you again . I said the pants were available on line and she state they must have just been by available within the hour I was at the store. She passed me over to a sale man who returned the pants and reorder them for me online which was my original request I will never set foot into this store again customers time is not a priority. I am an African American woman and my husband is white. Funny how the service change when you are with your white husband versus when I went to the store alone. One of two things happen either she didn't bother to check the website or since it was available in her store she didn't care. I initially told her I wanted to order them online if they were in fact not available in the store. She stated they were sold out everywhere. read more

Lost a lot of the luster moving to a much smaller space which money wise for the company makes sense. Me and my wife missed the wide open and welcoming space that once was. Didn't even want to go to the mens section on the upper floor. read more

Everyone is super helpful and takes care of the clients. Nice clean store with everything you need.

To whom this may concern, I want to make the highest recommendation for Micheal Barent. I was watch shopping with my wife and entered the Banana Republic without any intention of making a purchase. Mike approached me and I let him know that I was not in the market to make a purchase but was there just to look around. Mike greeted me extremely kindly and still decided to wait on me and be available to me knowing that I was not going to be purchasing today. We struck up small conversations and had some good laughs.  It was clear to me that Mike was more concerned about my experience than trying to sell to me. When this became apparent I made the decision to make a purchase from Mike and I want to state, for me, It is the experience and treatment that makes me want to make a purchase from a brand.  Mike is the quintessential, most important person in a public-facing brand. I believe persons like Mike, should be fast-tracked to leadership roles where his stylistics and vision can be implemented brand-wide. In the sales industry persons like Mike are far and few between--Gems is a sea of people"just doing their job" or "waiting to clock out." People that want to make people happy and care are qualities that cannot be trained.  I am an extremely observant person and I can say that the people were pleasant in the store and the location was extremely tidy and organized. This is a reflection of Micheal B. Snypers role. read more

Extremely rude and unprofessional employee-she yelled at us when we asked a question about a clothing item in the store.