Dr. Vivian Kuei has become my preferred veterinarian at Banfield. I must acknowledge that I appreciate a couple veterinarians at a different location, but I did have a less favorable experience with a front office employee or Client Service Coordinator (CSC) there. Each encounter with that particular individual left me feeling somewhat unwelcome. It appears from other reviews of that location that my sentiments regarding her demeanor were not unique. This Pasadena location, however, evokes a completely different sentiment in me. The majority of the front office staff at this particular location are exceptionally friendly. There is one employee, though, who speaks quite rapidly and does not articulate her words clearly. Initially, I believed that notifications from my Meta glasses were interfering with my ability to comprehend her. Even when I took off my glasses, I found it challenging to comprehend her. I had to politely request her to repeat herself multiple times. When she began discussing the fees, I inquired about her statement. She then realized her error, as my plan already covered those services. When individuals speak rapidly while discussing fees or prices, it brings to mind the stereotype of a used car salesperson. Regrettably, I cannot recall the name of a male employee whom I held in high regard. I believe he may have been a veterinary nurse, technician, or assistant. He was truly exceptional. He explained the procedure and apprised me of what my dog will undergo subsequent to her dental cleaning, in addition to the frequency with which I need to administer her antibiotics. Dr. Kuei kindly informed me about the services covered by my plan, and I was very grateful that several procedures could be performed while my dog was under anesthesia. The following day, Dr. Kuei contacted me to share the results of a few tests. I truly appreciate this particular location; however, it appears to have fewer available appointments compared to other sites. There is a specific reason why individuals tend to favor bringing their pets to this establishment. read more

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Dr. Vivian Kuei is wonderful! She is trustworthy, friendly, and makes you feel at ease.

Deanna was great helping my boy and me up front. It was a really stressful day so I only remember her name but the vet tech was a kind and professional young man. He definitely loved pups and my pup was all in for him. The dr was female and also very nice. She came in and spoke about Loki's dental health and some other shots he needed in the next few months. We always shied away from vets in pet stores but after this experience I'm really grateful and went back the next day to get additional prescription flea meds. read more

A very comfortable environment, staff very professional and the doctor outstanding, spoke with me and explained all aspects of my dog's health and his evaluation. read more

Some good experiences here. The doctors are friendly and communicate clear. The only downside is that if you're there when it's busy, it does feel like there's a lot of waiting. Nothing crazy. The front desk workers are pretty reliable who will get everything taken care of fairly fast read more

Part 1 of 2 WHEN REFERRING TO MANY OF YOUR NEGATIVE EXPERIENCES WITH BANFIELD PET HOSPITAL, PLEASE NOTE THAT THE POLICIES ARE LIKELY THE RESULT OF THE CORPORATION THAT OWNS THIS AND AND OTHER NOTABLE BRANDS, MARS, INC. YES, THAT MARS, INC. THE CANDY COMPANY. Mars, Inc. is a multinational food and beverage conglomerate that owns and produces a wide variety of candy brands. Some of their most popular confectionery products include M&M's, Snickers, Skittles, Twix, and Starburst. They also manufacture other candies like Mars bars, Milky Way, and 3 Musketeers. Mars, Inc. ALSO owns Mars Petcare (https://www.mars.com/our-brands/petcare) which includes VCA and Banfield Pet Hospitals. The Mars, Inc. Brand advances immensely toxic practices that negatively impact their employees, their customers, and most importantly their veterinary patients. I am going to make it my personal and professional mission to make sure everyone knows it. If you enjoy and purchase their candies, you are complicit. You do not even have to dig deep to uncover their egregious and harmful practices. FULL TRANSPARENCY: A few years ago, Banfield Pet Hospital (Eagle Rock) almost killed my dog as a result of an act of malpractice. In a nutshell, the vet who examined our family pet for his biannual wellness exam failed to communicate to me that diagnostic testing revealed the presence of cancer. At the time the tumor was small. At the time I had no idea that our pet had cancer. One year later during another wellness exam at the Pasadena location, our regular and trusted vet revealed the cancer diagnosis and suggested we seek further diagnostic and surgical options from an oncologist. FOR THE RECORD, IF YOU BELIEVE THAT YOUR WELLNESS PLAN COVERS ANYTHING OTHER THAN ROUTINE VETERINARIAN CARE, YOU WOULD BE WRONG!!! The doctor who neglected to communicate the presence of the cancer actually reached out to me with an apology and a promise that he would do everything in his power to ensure that Banfield would do the right thing and our pet would get the care he deserved. Three people were on that call and were witnesses. Very long and sordid story short, our family was out of pocket $30,000. A 'corporate executive' from 'headquarters' offered to reimburse us $1000 and stated, what difference did the year make (between the moment when the cancer was discovered and the moment that we were told about the cancer)? They also stated they saw no need to reimburse the costs related to the anesthesia used during surgery since it was not medically necessary. Well maybe Mars should have remained in the candy business and not ventured into veterinarian medicine because they clearly know NOTHING about veterinarian medicine or oncology. THE DIFFERENCE FOR THE RECORD WAS A TUMOR THE SIZE OF A PEA VERSUS A TUMOR THE SIZE OF A GOLF BALL THAT HAD MANAGED TO ATTACH ITSELF TO OUR PET'S LUNG. BTW, A PORTION OF HIS LUNG NEEDED TO BE DISSECTED AS A RESULT. WHILE OUR PET SURVIVED THE CANCER HE WAS NEVER THE SAME. BUT I DIGRESS. After that debacle, we chose not to seek veterinarian services at Banfield for a couple of years. All trust was broken. However, during that period I continued to pay for the Optimum Wellness Plan that I established in 2013. So in addition to paying cash for services at local veterinarian offices, I was still paying over $100 monthly to Banfield. As our dog entered advanced age, I reached out to the one Banfield vet our family had trusted. She and her staff delivered compassionate and professional care (as far as I was concerned). Our pet experienced a couple of problematic medical issues but he was of advanced age and we felt that the care was responsive and compassionate. Yesterday, after a period of progressively worsening health, our almost 18 year old pet was diagnosed with chronic kidney failure. To alleviate any further suffering, after guidance from our trusted vet, our pet was euthanized. Words cannot even begin to express the pain of our loss. Our Pet arrived in our home when our oldest was 10 years old (she is now 28). PLEASE SEE PART 2 of 2 in photos read more

Banfield Pet Hospital - Part 2 of 2 - Veterinarians Near Me - Pasadena, California

I was so worried about getting my 10-year-old dog's teeth cleaned, I didn't know if there would be any underlying issues, and the whole process felt nerve-wracking. But I'm so happy I went with Banfield! I had nothing to worry about with Dr. Manion. She made sure all of his numbers looked good before moving forward and kept him at the clinic until he was completely safe to go home. She called me twice with updates, which gave me so much peace of mind. I was honestly shocked at how well Benny was doing afterward, especially after getting five teeth removed. I'm also really glad I did my research, other places were charging way more than I could afford. Thanks again to Banfield and Dr. Manion for taking such great care of Benny! read more

We pay for the wellness plan specifically for the convenience of a chain hospital, certainly not for outstanding quality of service. But our recent visit demonstrated that even the convenience factor isn't reliable. They were sold out of the brand of prescription urinary food my dog eats. I wanted to buy a few cans of another brand to hold us over until our online order came. They would not allow us to buy the other brand without an appointment, even though they have access to all of our dog's records being that this is a chain. What is the point of belonging to a chain hospital if you're going to operate them as if they're separate and unaffiliated??? read more

My dog needed emergency oral surgery and even though they were all booked up, Banfield took her in the next day. She is now home and healing. They were all so caring and concerned. I will be taking my precious girl there from now on. My dog has been with Banfield since she was 9 weeks old, she's now 11, we were going to the Banfield on Huntington but due to their rudeness and uncaring attitudes we will now go the the Banfield in Pasadena. Thank you all so very much for taking such good care of my baby. read more

I recommend Dr. Vivian Kuel. She is an excellent veterinarian. Dr. Kuel took her time to do a very complete physical examination to my dog. She is very knowledgeable and truly care about your pets. Highly Recommend! read more

Great customer service when you are there. BUT Thats if you can make an appointment. Called multiple times over two weeks and no one picks up or calls back. Call went through once and was out on hold for 24 (23 minutes and 41 seconds) minutes then it goes straight to voicemail. Management needs to do better. The "great service" i experienced and these other comments are referring to was the past. How are you able to rate a service when they cant do a simple thing like picking up the phone Edit: Makes sense why this places service tanked like crazy. The two best vets and manager left to start their own practice. Good riddance will be cancelling mwmbership here as soon as i can read more

My dog has been having severe diarrhea recently. OTC medication wasn't working so I scheduled an appointment here. I arrived exactly 9 minutes late to my appointment. 3 minutes of that was me waiting behind another customer. The receptionist said their grace period is 5 minutes. The vet wouldn't see me. Very disappointing level of service. read more

Dr. Manion is amazing. She explains everything thoroughly and you can tell she loves helping animals. She performed a needle aspiration on my pup to confirm a tumor back in February 2023. Unfortunately, my baby dog passed away last month but I'm glad she was able to get quality care from this location whenever she needed it. Thank you Dr. Manion for being an amazing veterinarian! The staff and techs here are also super friendly and awesome! read more

I love the staff and Dr. Manion. She was so great with my cat, Robin. When you come to reception desk, the staff is very pleasant like your the only client there. I wouldn't go anywhere else. They are so helpful and caring. Fran O. read more

VERY DISAPPOINTED!! Will never bring another pet here again! Buyer beware! Make sure you read their contract for pet insurance carefully!! In July 2020 I brought in my best friend, a 12yo Pitty who was starting to lose weight in for a check up. The lady at the desk sold me on the pet insurance, highlighting all the free service I'd receive and how beneficial the plan was overall. So I signed up. After her first comprehensive exam there I was told to feed her more food and use a food high in protein to essentially get her weight up. On her follow up a month later I was told her blood work was normal and all her organs were functional. On the same visit they recommended I update all her shots. So I did. Now for the disturbing part... Sometime in October I brought her back in still concerned that she was still loosing weight and was having trouble keeping food down. They took her weight and she had lost a significant amount of weight even though I had been feeding her more and a high protein diet. I was worried, naturally, so the vet did another check up. The vet told me she felt what she thought was a mass in my dogs abdominal area. The vet told me it was most likely cancer of the spleen or liver, and the only way to be sure was to go to a specialist and spend thousands of dollars for exploratory surgery. I could not afford that option unfortunately. So the vet told me to spend as much time as possible with her and just keep her comfortable as the dog was not in any pain, so I took her home. On December 28th my best friend for 12.5 years passed away at home from what I believe was a seizure related to the cancer. Today I called Banfield to cancel my "Optimum wellness plan" and I was told that even though my dog was no longer alive I would have to continue paying the monthly fee for the remainder of the 1 year contract ($400+)or pay the amount of benefits received($600+). So essentially they want to remind me every month till July that my dog is dead! Thanks a lot #banfield I hope you'll do the right thing! read more

Banfield Pet Hospital - Veterinarians Near Me - Pasadena, California

I had to take my dog to Banfield for an emergency appointment. They were able to squeeze him in after they had asked why he needed to be seen. Since it was already 5:30PM, I figured that they were booked for appointments and that I would just come in the next morning, but they told me to come in at 6:00PM anyways. He had been limping and putting less stress on one of his back legs. He didn't seem to mind, no pain, just kept trotting along during our walk. I knew something was wrong because this had happened before, but he was in more pain. I waited about 45 minutes for an available room, and then another 20 minutes to see Dr. Stewart. She was very thorough checking all of his hip and leg joints as well as the other problems my dog has been having not related to the original reason we came in. Even though I had to wait over an hour to see my favorite vet, it was worth it because my dog got the best care last night. The hospital closes at 7:00PM, but the vet and the nurses were with me until 7:30PM. If you are searching for a "health plan" for your your pet, I would recommend looking into a wellness plan at Banfield. It covers the office visit, which would be $45 if you didn't have the plan, discounts on medication and products they sell, vaccinations, and possibly teeth cleaning (depending on which plan you pick). read more

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This Pet Hospital is inside of the Pet Smart. I had to pick up some food for my sister's dog since she was out of town. My sister called in the order with her vet, but the lady working the front had to verify so I had to wait while she called. It only took a few minutes and she was apologetic and nice. Once she did, she gave me an updated prescription card and pointed me to the food. Guess you have to purchase it at the Pet Smart counter. Overall a pleasant and easy experience. read more

Banfield Pet Hospital - Veterinarians Near Me - Pasadena, California

We were late 9 minutes and couldn't been seen because apparently they're too snobby for us. We signed up for a regular check up and drove 30 minutes from home. Lady at the front said they just don't have time. Pretty sure we still have 51 minutes left from our appointment since I noticed 1 hour time gaps for appointments online. Also there was absolutely no one waiting in the hospital even though I saw many dogs wandering through the store. This was my first time wanting to try Banfield but I guess this is why I never go to chains like this. They don't care about your pets. I waited a whole week from when I made this appointment. It's a bummer. Thank you Dr Chang for refusing to see our pet. And not even being concerned of what his problem may be. It really shows that you care and you put a pets needs above your own pretension. I think it's time for you to choose another profession, one in which you don't need to empathize with pets or humans. Sometimes you can't calculate LA traffic accurately but what you need to actually recalculate is how stuck up and careless these chain "hospitals" are. They're all for profit and not for animals. Take your baby to a small business that actually cares. read more

I love Banfield, and this office in particular. Let me start by saying this is my first time with this hospital with my new puppy. I got her in October and have the puppy plus plan with them. They are good with animals and their prices are higher than some vets, but their vets are amazing. Let me highlight a particular situation that really made me love this hospital. On Tuesday night I rushed my puppy into an emergency hospital because she had the runs in the morning and started puking non stop at around 11:30 PM. She was diagnosed with pancreatitis. They asked me to bring her into her regular vet after she was discharged, around 4am on Wed morning. So at 8am when they opened I told them my situation and how important it was for my dog to be seen. They asked if they could call me later after asking the doctor if they had time to see her that day. A few minutes later I got a call back and the doctor remembered my dog and said he had to see her, especially given her situation. She was seen that day and not only given amazing care, they took the time to listen to the instructions I was given by the emergency hospital. Her doctor even called me every few hours to let me know she was doing well since he knew I must have been worried. I have never had a doctor care so much about both my animal and myself. They truly care. Also, with my plan I have something called Vet chat where you can ask a vet questions via text chat. Every time I have a question that may warrant speaking to my dogs vet, Banfield will call me the next day to make sure everything is okay with my pet. It is amazing! The doctors will also call personally to make sure your pet is doing okay after a surgery. Some people complain about not being seen after being late, but sometimes thats life. Don't show up late and you will be fine. Again, they are pricy, but when it comes to your best friend, price is but a number. I will most likely go with Banfield as my regular vet from now on! They are also a 20 minute drive from my home and I have a vet that is 3 minutes away, but I will still choose Banfield! read more

Recently I placed an order for a medication for my pet online. The vet declined the approval because she failed to check and was reading the WRONG chart of another pet. This has happened frequently where the staff fail to make sure what pet they are seeing and often call the pet by the wrong name or are on the WRONG chart. The lack of approval caused a whole issue with my order and needing to place a whole other order - plus be charged twice (bc of the confusion of the order). I never received an apology from the vet or staff. I asked to speak to the office manager - someone named Loc. He called me non stop back to back and left numerous voicemails which was now creepy and harassing. While I had asked to speak to him, one voicemail is enough. I was at work and could not return his call when he called but he continued to call harassingly. Today he called my family members who also take their pets to the same clinic. He violated my privacy and imposed upon my family who had no idea what was going on. This is absolutely a violation of privacy and harassing. read more

Although Dr. Mannion is a good vet her staff is dreadful. For example they never follow up on items in the chart and neglect to tell you things that need to be done. You can never get into see the doctor in a timely fashion and Banfield still insists on taking the pet without you even for routine exams. The animals are already stressed without having them forced to sit and wait for a vet without their owner. This is the only pet hospital that is still doing this. Also they cram the wellness plan down your throat which is pretty useless and good luck trying to cancel it without paying an exorbitant fee. Lots of other good vets around who don't make you jump through hoops. read more

My 10-year-old cat has been enrolled under Banfield's care for a few years now. We used to live on the west side and visited Banfield Culver City which had excellent service. Moving here, we had the choice of Banfield Pasadena or Rosemead; Pasadena was slightly closer. We haven't had a bad experience here, but compared to Culver City, their customer service can improve a bit. I have dropped off my cat a few times now for an annual exam and for dental cleaning. What I like is that they treat my cat well and even go beyond than just the procedure. Last time, they flushed my cat's eyes, which was something I had never even considered before. After reading some articles, I concluded that they probably saw my cat's "eye booger" problem and did something about it. No extra charge either. The reason I say their customer service can improve is because, at the Culver City location, they always take 1-2 minutes going over the treatment for that day and explained anything they discovered while I picked up my cat. At the Pasadena location, they hand me a report and hand me my cat. No explanations whatsoever. My cat was under the care of Dr. Vivian Kuei both times, but I have never met this doctor. I guess I should consider it a good thing, right? It means my cat has no serious or critical issues? read more

This is for Jason, he is PHENOMENAL. Incredibly helpful, knowledgeable and went over and beyond to help me. Really really great customer service. I hope he gets recognition. Thank you Jason! read more

The new staff is rude. I called twice, first 3 people were ahead and I was on hold for 25 minutes, got sent to a voicemail then I call back and the receptionist said now there are 5 people ahead of me? How? And he proceeds to give me attitude and was not able to help me read more

Can't give enough praise to Dr. Sarah Manion. She is that rare combination of great skill and great empathy--with pets and people alike. The rest of the staff is caring and compassionate as well. Very satisfied with how they treat both me and my pup. read more

Wow terrible service with a cheery voice. Wouldn't see my puppy for a small wound so I can just purchase antibiotics. NO ONE was in there nor waiting nor picking up. But somehow they didn't have the time. Never coming back again. read more

The person who answer the phone is an uneducated pice of.... they just dropped the calls , no ones answer the phone even if they should close in 5minute, they can't talk with you normal and they have a attitude, the name of the front worker is ( jasson) pasadena location specially , if i had a chance to give this location 0 star it was better than one star. read more

I'm a little disgusted that I was lied to over the phone. I scheduled regular vaccines for my two small pups here. One I had never heard of but apparently my pups had to have. I specifically called and asked to get the soonest appointment for me to get the dogs in, vaccinated, and out. The lady on the phone told me I'd have to wait a week or so for an opening, and so I did. Now here I am at the appointment. They take my dogs back and have me wait in the room with benches you apparently still can't sit on. Then they come out and say "ok it'll be a few hours you can come back and pick them up" Ok NO. This is specifically what I asked. Why I called and waited for this appointment. It takes several hours for you to give my dogs a shot???? "Oh well they need the physical exam first." OK?!? And that takes several hours ?!?? If you can't do it at the time of my SCHEDULED APPOINTMENT then why schedule the appointment at all?!! I'm disgusted that I had to leave my poor dogs in cages for half the day because these people don't know how appointments work. Don't think we will be back here. The icing on the cake was the lady at the front trying to sell me their "wellness plan". So I'm paying roughly $500/month PER PET for vaccinations to be covered ?!?!! Vaccinations are done once a year to every 3 years, and they don't cost that much. What a freakin joke. read more

Can't recommend this place but if you don't have many options I just say avoid Dr. Vivian Kuei. Staff is friendly but overworked. They have an understaffing issue that doesn't match their obvious increase of clients. Tough to see a vet in a reasonable time. Always a wait at front desk. Phone calls are regularly put on hold for ten minutes or more. Again, support staff is kind, friendly, and doing their best. They deserve better treatment. Main issue that brings me to Yelp today was an exchange with Dr. Kuei where she was dismissive and unwilling to hear me or take responsibility for a mistake made on their end. I dropped our dog for a follow up appointment only to be called about a half hour later asking when he received his meds this morning. The only instructions for today were to drop him off and that he would be getting bloodwork so I assumed he should not have food or any medication prior to that bloodwork to get a clear reading of his blood. I told them that and they said "no he was supposed to take his medicine and then they do the test four hours after". This was the first time I heard of this so I let them know that. When the doctor called a bit later I repeated this to her and she basically said "people often forget to give the medicine, that's OK." I explained I didn't forget but that I was never told to give it to him and wait four hours. She repeated that they can just reschedule and work around my mistake. Obviously this got me worked up so I asked her if she was going to make a note of this procedural mishap and try to make sure in the future people are made more aware of the directions when coming in? She shrugged me off and I said "You're just going to ignore it aren't you?" She said no and I said "but you just told me that this was my fault not yours." She shifted to rescheduling, no assurance she would take a moment to be sure staff and herself correct this for future clients. Ugh OK, so here's the final thing that put me over the edge. When I dropped him today for all of this they told me it was going to be about $250. We have their wellness program, which is great, so I'm sure this is well under what it would normally have been. Since he didn't take his medication all they did was give him some vaccinations for about $50. Doing the math this means that our next visit for this correction of what they didn't do today should be $200 right? Well... I was worried when I finished with the doctor because she was annoyed with me for bringing up a mistake they made and might decide to do some sort of retribution. I was mostly worried about continuing to bring our dog to her because who knows, his level of care could be altered because of this incident. That was probably misguided on my part because I have to assume they love animals. However when I picked him up they did something unusual, they gave him to me and they said we also printed out what our costs will be next time. They have never done this before and I looked at the costs and they had increased it by double. The next visit which should have been only $200 will now be close to $400. I'm sure they figured out a way to work this in without me being able to argue against certain costs and threw in certain things that he doesn't need. But at any rate, because I spoke up and wanted to help people in the future when they bring their animals in they punished me by adding $200 more and who knows what kind of care they'll give my dog if she remembers I am the "whining customer." Very disappointed in the pettiness of Dr. Kuei and her unwillingness to actually hear what I was saying, but I'm still appreciative of the support team. read more

Banfield reached out to me and addressed my issue - I respect that. Their customer service was on point. read more

Well, these people are less than professional (actually multiple locations). I had an appointment scheduled for my pet for surgery. I was supposed to be there at 8:00am however my car battery had just died. I tried calling right away about this appt. to hope for rescheduling for later that day or some other time. No answer! Their voice mail says their hours are from 8:00 am until whenever. If they don't begin answering the phone until some other time, their voicemail should reflect that. I called several times after 8:00 am. read more

Do not get there pet insurance! It's hands the biggest scam and not worth it they charge a premium price monthly but it don't cover shit save your self the hassle and if your going to pet insurance actually go for a company that makes sense and I'll tell you this ain't that company believe me when I say save your self from getting there insurance! read more

Brought my dog here once, which is one time too many. My dog had huge chunks of skin fall off his foot because he was out in the hot sun. I brought him in because he couldn't walk and was crying all morning. The nurse made us wait over and hour even though our dog was crying in the waiting room the ENTIRE time. Other dogs that had appointments for check ups had priority. WTF! This establishment has no priorities and it's a shame that they're affiliated with PetSmart. Never again. Go to Pasadena Pets down the street. read more

Banfield Pet Hospital - So not true. They treat appointments first and not emergencies. Don't take your pet here. - Veterinarians Near Me - Pasadena, California

This Banfield has issues that go beyond the staff. The staff is great! It was a great facility when Dr. Susan Stewart owned it! Now there are no walk in appointments nor same day appts because it affords them the ability to deem everything else an emergency and charge accordingly. Besides that...beware of the Money Grab! Since I can analyze previous years experience to the present-- every time we visit for a vaccine or exam it's nothing but pitch after pitch after pitch. I called for an appt for a paw issue and was told I would have to wait 7 days for the first available!! "Unacceptable! Get some staff then!" We now go to Banfield in Eagle Rock!!!! read more

We've been here for over 10years, highly recommend veterinary. Dr. Clough and Dr. Manion are taking care my dogs rootbeer and daisy always healthy. read more

I've been taking my pet to this location for years and my spouse has been taking her pets to this location over the years. My pet recently passed and I called to make an appointment for my adopted pet and they said that I'm no longer a client and cannot schedule an appointment and I would have to go elsewhere. Awful customer service and awful client care. Additionally, I made my last payment on the wellness program on January 2022 I guess that doesn't consider me a client.. read more

Made me wait 2 months for tooth cleaning and neglected to let me know my cat had to fast... I showed up to the appointment and they told me I had to make another appointment 2 more months from now. What a waste of time. read more

I recently decided to cancel my wellness plan due to an emergency situation I had with my pet. I called Banfield and they explained there's nothing they can do because they are not an "emergency center." It was frustrating, but I understood. As I did a little more digging I realized the "free comprehensive exams" and "discounted" medicines and procedures are in fact not free or discounted. We pay a small amount up front and pay the remaining FULL balance in the form of our monthly payment. I tried canceling my plan, but am not able to until November 5th because I need to finish paying for my "free comprehensive exam." I was very disappointed to learn this as I have been a loyal member for over 6 years. I have come across some great doctors here, but the staff is always very rude at this location and very cold in the way they speak to their clients. I would not recommend Banfield to anyone, do not waste your money here. You are better off paying a little extra going to a regular vet clinic with no hidden payment plans to cover the full cost. read more

Marlo's first vet visit!! We got the First time customer coupon on Banfield website ( Same as Yelp check in deal) and were happy about the money saving, we thought we got a good deal. After check in and paperwork, we waited about 10 minutes, then a friendly nurse came explained the Puppy Check Up process, She read through a long list with shots, showed us the Banfield Puppy Package and told us: Can I signed you guys up for the puppy package? How about we started the series 1 shots today and your total will be $120. $120?! Now I finally got the chance to check the computer screen and the shots that she ordered, the Puppy Package SIGN UP FEE $49, monthly fee $45, ETC... We refused the shots as we were planning to take Marlo to a different program that supported by the city for a much cheaper rate. Soon after we said NO, the nurse's became less friendly, it made me feel she was under some selling package quota thing. Doctor came in and stayed about 5 min. with us and told us the Puppy is health, everyting looks good :) We end up order the Deworm for $15, the nurse gave Marlo a shot and we will give Marlo another follow shot at home in 10 days. I must say, all the staff at Banfield are super nice and friendly, the place is clean, no long wait. If is only the selling part that bothers me. PS. Check out the PetSmart Puppy Package $20, THAT IS A GREAT DEAL: 1 free grooming, discount for training class, free puppy food sample and coupons. read more

I bring my cat here few times. It can get expensive so it's always better to get the insurance. It's worth it and you never have to pay for a copayment everytime you bring in your pet. Most of the receptionist are friendly, which is good because you sit there all anxious to see the Vet with your sick little one. You don't want a rude receptionist. I got 3 different Vet so far and they're all good to me knowledge and they all seemed to care about my cat......which is a bonus to me. They will explain nicely and they're patient with you, unlike other Vet that I've been to that all they want is your money and they will tell you to get your pets all kinds of tests and by the time they're done talking.......you will spend about $2,000. Sounds insane but love for your baby is love and being naive is being naive. The only thing is if you bring your baby on Sunday it's all drop in only which means you drop them and they will call you when they are done examining your baby. I tried it once out of desperation and I was anxious the whole day but the Vet at the end took me into a room and explained everything and I can ask lots of questions. The only thing I want to say is I love one of the guy Nurse named Shay. He said he only works on the weekend. He seemed to be very patient and most of all.......he knows what he's doing. When he took my cats temperature, usually she kinds meows like not comfortable or in pain but with him......it was an easy in and out so I appreciate that a lot about him. Wish he works everyday LOL Other than that this is the best Banfield around. Me and my mom bring our baby here. I bring my cat and she bring her dog :) read more