I arrived as a new customer 20 minutes early, expecting to fill out paperwork. The receptionist was…read morevery pleasant and explained the strict 9-minute late policy, then scanned my driver's license (I wasn't sure why that was required). While I waited, three other customers were taken back even though my appointment time had already passed by about 10 minutes. When I asked about the delay, I was told they were running behind. I agreed to continue waiting, but after a significant additional amount of time, I decided to cancel my appointment and leave. If customers are expected to follow a strict punctuality policy, the business should hold itself to the same standard. Respect for customers' time should go both ways

I had a really frustrating experience with the front desk today Thursday September 4th. I called…read morethis morning at 10:54am to reschedule my appointment and was given a new time of 12:15 PM with a waxer named Tiffany. When I showed up for my appointment, the front desk told me I was never scheduled and they couldn't fit me in. This was extremely inconvenient. They told me to come back at 2:45 PM. When I returned, I spoke to the manager, who is named Paige. I was really disappointed with her response; she didn't seem to care about the mix-up or my inconvenience. On a positive note, my waxer was amazing! I believe her name was also Paige (or something very similar). She was kind and did a wonderful job. I would absolutely recommend her, but the front desk's lack of professionalism and really made this a disappointing visit.

Julie is a prize. She is very professional and is always up to the challenge! Ha! I've been going…read moreto her forever and never intend to leave!

You could not pay me to go elsewhere after this. The environment is clean, professional, and…read moreefficient. Julie did an amazing job and my only regret is that I didn't find her sooner. I've been getting my Brazilian wax done for about 7-8 years at various salons throughout SoCal. This is hands down one of, if not THE best experience I've ever had. Do yourself a favor and book an appointment. Chances are, you won't be sorry.

This review is based solely on employee Sabrina. She is amazing. I have sensitive skin and she took…read moreextra care to ensure I was comfortable and didn't turn so red or pull any skin. She takes the time to actually make your brows perfect. 10/10 loved my wax from Sabrina!

I have been a loyal European Wax Center customer for over 10 years, including regular visits to the…read moreRancho Cucamonga location before moving to Ventura County. Unfortunately, my experience at the Ventura location has been consistently disappointing due to one receptionist I've encountered repeatedly since 2019. Each time I visit, I am met with unnecessary pushback regarding promotions or discounts- despite them being valid offers sent directly to me. Instead of a smooth check-in or checkout process, these interactions often turn into awkward and uncomfortable exchanges in the front lobby. I am routinely made to feel as though I'm doing something wrong or "trying to pull a fast one," when I am simply using legitimate promotions provided by the company. During my most recent visit, I attempted to use a promotion for 50% off a new service not received within the last 12 months. When I mentioned this, the receptionist immediately responded in a short, dismissive tone, stating, "that's not a new service for you." I clarified that it had, in fact, been over 12 months. She sighed and reluctantly said she would "see" if the system would allow it only for the discount to go through without any issue. The interaction didn't improve from there. After paying, I waited for an envelope to leave a tip for my waxer. Instead of offering assistance, she passively pointed to a tray and told me they were "over there," without even looking up. The entire experience felt cold, dismissive, and unnecessarily uncomfortable. While I understand that everyone can have an off day, this has been my experience during every single interaction with this employee over the years. At this point, it feels less like an isolated incident and more like a pattern of behavior. It has even made me question whether there is a personal issue, or if this is how all clients are treated. Waxing is a personal service and, for many, a luxury due to the cost. The front desk experience should reflect professionalism and customer care- especially as it sets the tone for the entire visit. Unfortunately, that has not been the case here. I've hesitated to write this review for a long time, but after repeated negative experiences, it felt necessary. If this location is struggling with customer retention, I strongly recommend evaluating front desk interactions, as they are the first and last impression of your business and they matter. I wish I had taken down her name, but she is a red-haired female.

Shelagh is amazing. She's warm, professional, super thorough, and somehow makes the whole…read moreexperience way more comfortable than it has any right to be. Her space is clean, welcoming, and she clearly knows what she's doing. She pays attention to detail, works efficiently, and the results are always great. If you want someone who is skilled, easy to trust, and makes you feel completely at ease, I highly recommend booking with her.

I came here for just an eyebrow shaping and wax; I also had brought my MIL for her lip and chin…read more This was my first time waxing my eyebrows. It was so painless easy and she did a great job shaping my eyebrows that hadn't been touched in I dare say a full year! i normally do threading but this was so nice. I'll be coming back and my MIL who gets waxed normally said this was so clean and gentle compared to others she's had. Def come here! Someone mentioned it hard to find- it only bc the Google Maps directions aren't specific enough. Wish I had a before pic

I had an appointment at EWC and was turned away because I was 5 months pregnant. I called Sugar…read moreBeach house and they were able to fit me in. Very fast and great service. Tysm !!

I've been here multiple times to see Coco for facials and eyebrow waxing. And also to see Illa for…read moremassages. They are both amazing! I would highly recommend both. I really like how each person's space is decorated their own way. Illa's room is cozy and warm, which is so inviting and nice, especially in this cold weather. I try to get in with her at least once a month. Her massages leave me feeling lighter not only physically but also spiritually. Coco's room is a beautiful, lush, botanical atmosphere. I love seeing her for facials because I can just get cozy and relaxed. My skin feels so much cleaner and rejuvenated after I see her. I definitely have to come in more often.

I had the "Baseball" today by June - She is fantastic and they don't get any cuter. Thanks June -…read moreyou're a doll!!!

I can not comment on their service as they did not show up for a scheduled appointment. This…read morewasted significant time out of my day, including travel time and waiting around for them to show up. I let them know i was dissatisfied with this and that i would find another service, to which I did not get a response.

Michaella is so professional and kind- she cares about what she does and I continue to be a loyal…read moreclient.

What an amazing experience with Michaella applying permanent makeup! I had my eye brows…read moremicro-bladed and my lip liner and shading done. Her gentle touch with the machine was so comfortable, checking in with me to make sure I was comfortable. She listened to what I wanted for color on the brows and color for lips. Michaella is very knowledgeable of color selection. She will explain the process of the color after you heal. If you want to look and feel better about yourself---Book your consultation with Michaella!!!

Brenda is seriously the best at what she does. I was…read morerecommended to her by a friend because I've never had a designated brow lady & after a couple of bad experiences I just decided to do them myself. Until I realized I was over-plucking & my brows looked nothing like I wanted them to. My first appt. with Brenda was phenomenal. She made me feel so at ease & comfortable it was like I was meeting with an old friend. She used her skills & suggested what would help to get my brows to where I wanted them to be & she was never "pushy" or made me do anything I wasn't comfortable with. She has such a sweet & honest personality & I recommend her to everyone!

She does great work but find her client/ customer service to be a little frustrating. Might work…read morefor you but not for me. I hope the business owner recognizes this weakness and fixes it.

Michelle was amazing! I booked a service for a Brazilian wax. She made me feel comfortable and made…read morethe experience as painless as possible. Definitely recommend going to her!

I love the way she did my brows! I actually need to go in soon for a touchup because it has been…read moreabout five years since I've had them done She did an amazing job!

I had never been sugared before but now I'm never going back to waxing!! Kasey is a super awesome…read morehuman being and makes you feel comfortable and welcome. The place is clean, welcoming, and stylish. It was an overall amazing experience!! I also bought a dry brush for exfoliation and so far it works great. An awesome deal that Kasey offers is $48 Brazilian instead of $60 when you come in before 4 weeks. What a steal!! Highly recommend to anyone, 10/10 in all aspects. I've been coming to Kasey for sugaring ever since my first review and I have had consistent, positive experiences. Last time I got sugared Kasey referred me to Natalie for a hair cut and color and I am in love with my new hair!! Natalie is easy to talk to, knowledgeable, and professional! I enjoyed my experience with her and my hair looks fabulous. I had previously DIY box-dyed my hair from blonde to a dark brown, which washed out within a month or so, and she brought me back to the dark that I really wanted. I also did a split-end treatment that left my hair looking silky smooth. My previous stylist had also cut my hair a little funky, but Natalie fixed the choppiness and now it looks perfect. Her pricing is absolutely reasonable and she really knows best. I'm a forever fan of Sugar Junkie!! Great people and great service :)

Looks cute & reviews on here seemed great but I'm used to warm sugar wax not cold. This made for a…read morevery painful wax. Being asked how I felt while laying in public was not the best place to get a sense of I hurt or not. I flinched quite a bit & when that did not blur the esthetician, I should've told her her technique was not working.