William is always helpful and provide professional services when I need him. One day when I walked…read moreinto his office and ask for a quote for my auto insurance, he helped me save more than hundred dollars from current insurance. William is reliable and trust worthy for my insurance needs.

Excellent service from Vivian. She always takes care of any changes to my CCA and responds quickly…read more Truly appreciate her help.

Have been their customer for over a decade. Yet, when i called its office for a question related…read morewith health insurance renewal. The female lady was rude and disrespectful, she just talked over me without trying to listen to my concern. It may be a yes or no answer, she simply did not have the patience to listen, just gave the excuse " we are really busy..." Wasted me quite a bit of time on hold and transfer... Very disappointed with the experience and i hope their manager take notice.

I walked in to their Irvine office last week, my agent gave me fantastic, personalized service,…read morereally appreciated!

James Yuan provided excellent customer service during my urgent situation. Very cool under…read morepressure. Offices are a bit tiny, though. Watch your knees slamming against those desks!

Highly recommend. Communicative, supportive and company/ customer focused…read more I recommend Dana and her team

We chose Weaver Insurance because they were responsive and friendly -- which continued throughout…read moreour experience. They were quick to reply, courteous, pleasant, and available when we contacted them. As a broker, they do not provide insurance themselves but sell policies from insurance carriers. When we needed to file a claim, their limits became clear. Here is our experience: When we had a claim, their recommendation was that we not file it, citing the possibility of denial and potential premium increases. This was an uninformed and incorrect recommendation. As we asked questions, it became clear they lacked the expertise to help us analyze our policy or advise us on how best to proceed. With outside help, we decided to move forward with filing the claim. At that point, Weaver Insurance introduced us to the insurance carrier -- and then disengaged. They did not assist us in preparing or submitting the claim, did not advocate on our behalf, and did not follow up with the insurer to help move the process forward. As they stated to us, evaluating claims or determining whether the settlement was appropriate "falls outside their scope of services." They fully deferred to the insurance carrier's investigation and judgment. Fortunately, we did receive a substantial settlement, thanks in part to outside help, the carriers third-party claims adjuster, and the insurance company. In our view, Weaver Insurance added no value to the process. We needed them to have the expertise to support our claim, and they did not have it. Their approach raised questions about whether their incentives are aligned with their clients' interests. We understand why Weaver Insurance has been successful -- they are friendly and responsive -- but when it mattered, they did not have the skills to support our needs. Based on our experience, I recommend a broker with expertise who will support you through the full insurance process.

I highly recommend John Lam and his team to meet your insurance needs…read more I've been a State Farm client well over 30 years and have multiple policies. My first agent passed away, and my second retired. I was then assigned to John's office. John personally called me to inform me he was taking over. I was skeptical because Debbie at the previous office was fantastic. John and I met at his beautiful office, and he introduced me to his team. John was very professional and patient with me and spent over two hours reviewing all my policies to see if I was over or under insured and to see if I could save some money. John has been in contact with me ever since. I feel I'm in very capable hands!

Personally, I never look forward to speaking with insurance agents because you never know if they…read moreare truly watching out for you or if they are trying to take advantage of you. However, I was seeking an alternate auto insurance company / coverage because I was not happy with the one I had prior. I was introduced to John's agency, where I received a genuine, authentic welcome from him and his team. After running through the different auto insurance options, I sought out John's recommendation for the best, affordable coverage option. I am not knowledgable in auto insurance coverages, so John helped alleviate my anxiety and kindly helped me navigate to what would be the best fit for me. What I respect from John and his team is that they are patient with you and they never fail to meet your needs.

Great service but Morely made the inquiry extra informative. She answered all my questions and…read moregave me the exact information I was searching for. I would recommend contacting her for all your Auto and life insurance needs. 10 out of 10. Would definitely recommend this office. Thank you again -Joel

Was shopping around for life insurance, everyone I went to was pretty much money hungry, and didn't…read moreexplain what I was buying , Bryant was the most professional person I've met, he took the time to explain what I'm buying and explain all the coverages and made it all super easy, without hesitation I knew I had to sign with this firm, thank you so much Bryant for making my experience great Will be a customer for life

Very professional insurance agency that is aimed to save you money. Irene is very helpful and…read moreprofessional. Most of the time things can be done online without having you to go into the office. It is very convenient to work with their agency. Highly recommended!

Zoey is the best. She is very patient and she knows the stuff. She was able to answer all the…read morequestions I had.

I Definitely recommend this location if you're looking for insurance of any kind. See Christi Liang.read more

I'm going to start with atmosphere. 1. When we first walked…read morein everyone looked up in surprise like they weren't expecting anyone to drop by to get a quote. One man offered to help us. He wasnt exactly super friendly either. 2. There is no proper entry way that tells you anything about the company. The whole place has crap everywhere, especially on the floor. Boxes of copy paper, boxes of this and that... you could barley walk in there. It was a gross, chaotic feeling, filled with disorganization. way too many tables they were using for desks crammed everywhere. Crap strewn all over every single table too Ew.. There was a 2 seater couch, yet impossible to get to due to all the boxes of stuff in front of it and another workers glass table blocking it off. It was just "gross". 3.No one else really looked up from their desk with a smile and said welcome or anything. We actually felt like we were imposing a little bit. Like I said there was a whole negative vibe about the place. 4. If the lack of organization and stuff everywhere wasnt enough, the workers supposed joke of a desk was even grosser. Medicines, bottles, food, toys, just crap all over the table. He even apologized for the messy desk... I instantly didnt trust him.. he cant even control himself! Im supposed to trust him with my precious cars? This wasnt a nice desk with a set of drawers to put away your personal stuff and look professional, plus no name tags were worn. 5. We had quote from somewhere else down the street, that was literally the same coverage for a good $$80.00 cheaper than them and the worker was sweet and nice and took us through each step to customize a plan and explain why we should get this or that. This worker was acting very awkward and uncomfortable the whole time. He just wanted to get it overwith so he go back to doing nothing :P Here it was a ball park quote with no explaining anything and even tho we said we didnt want certain things it kept getting pushed on us. 6. Obviously no break room. some kind of shelf where they store the coffee and snacks in the very back behind a ladies table. You could totally see what they had for breakfast. Other places we visited had the water and separate snacks for guests right in the front in a clean, welcoming, inviting, look and appeal to it. Here it was like "Oh please dont look at our mess". I really hated to waste their time, from the moment we stepped in there we were hoping the atmosphere would change, that at least the worker would be warm. personable, and get us to relax a bit....it just went downhill from hardly being able to walk in there to the guy not really wanting to be hassled with us, we just wanted to hurry up and leave. I realized.... if its this bad from the start what is going to be like when I actually need them? Here is the bottom line...If you cant even take charge of your office and keep it clean, organized, with proper desks cause your so dang cheap, how are you going to handle emergencies for your clients? How are you going to deliver good service? I can tell this comes from the top or the head & its not the workers fault. GET YOUR ACT TOGETHER.