I stopped by today to bathe a rescue we pulled from the city shelter and this place was amazing! It…read morewas my first time to utilize the self wash facilities and the staff was so helpful. The resident puppers stopped by to supervise and the experience could not have been better. WOOF provides everything you need and more to get your pup cleaned up and smelling fresh (wash/conditioner, rags, face cloth and apron so you don't get soaked). I am so glad we found this gem and will definitely be back!

Woof is a little off the beaten path for me, but I made the track out to them because an old…read morebusiness acquaintance recommended them. The store is nice, boutique kind of nice. It is spacious and inviting and the staff is really friendly and helpful. I was helped by Steve, who gave me a tour of the store and was super nice and helpful. They even have a do it yourself dog wash! I was impressed to see the quality level of foods that they carry for both dogs and cats, though the selection for cats was pretty slim, which I found a little disappointing. This place is geared for dogs and since I have a few of those, I was satisfied!

Hannah was a great help when I came in looking for my new puppy! She is always available for…read morequestions and is in constant contact about puppies she thinks I will enjoy!

Well, the puppy I adopted was severely sick with kennel cough and had worms/ parasites... The lady…read moreI spoke to just offered store credit. Why would I want store credit? I'm not giving y'all the dog back, it clearly wasn't taken care of while at your store. Poor little boy had to go to multiple vet appointments to get through all the issues. He is happy and healthy now thankfully. I spent more money on vet bills than the 3k I spent on getting the puppy. FYI Don't buy a dog during the time between Christmas and New Years. Vets are closed. You end up at emergency vets or pet emergency centers. Response: I spoke to the store location due to my concerns for the other puppies housed with my puppy and had multiple correspondence with a Crystal. They did not seem concerned about the other puppies and just told me to wait to see the vet they referred me to the following Monday. The emergency vet said he wouldn't have survived the night, so waiting till Monday would have been fatal. I stopped responding when I realized she didn't care about the puppy just the money.

This rating is purely a reflection of their dog washing area, which has dropped off a cliff over…read morethe last couple of years while the cost to the customer has increased. -The floor is always drenched with water pooling in certain areas, and globs of dog hair swimming around in the water. - The tubs have dog hair on the walls and clogging the drain. - While the hoses have been recently replaced, one of the tubs doesn't have a place to secure the hose, and there are other issues like broken sliding doors, missing leashes, broken step-ups, etc. - The towels are so ratty you will leave covered in white fibers. - It's just gross in there. I'd love for them to put a protocol in place for keeping this space cleaner. I imagine some customers are very inconsiderate and don't clean up after themselves, but that shouldn't be a problem for the next customer. For example, after each customer leaves the cleaning room, a staff member could go in, sanitize, wash the walls, put the equipment back where it belongs, squeegee the floor. I can't imagine Pet Supplies Plus wants the liability of someone slipping on standing water...? This process would only take 5 mins and I'm sure most customers would be totally fine with the wait rather than dealing with the mess. I know this is harsh, but I've been going to this location for years and will not return once I use up my current dog washing card (prepaid).

I had a great experience with CJ on my most recent visit, which is the reason for my 5-star rating…read more I didn't have room on my phone for the app to cash in my rewards, but she was kind and made it happen! Thank you again for the great customer service. On that note, after reading a few of the comments, it reminded me of a time that I had taken my two yorkies in the store to get a bag of dog food (yeah, the big one) and the cashier at the time didn't offer help take it to the car. The reality is I shouldn't have those expectations for help. If I needed help, I should ask when it's not offered. Lesson learned! IMO there needs to be consistency in providing good customer service.

14+ year old dog. Been taking her to get a haircut 2-4 times yearly. I usually go to the Richardson…read morelocation but they've been booked full. Decided to bring her to the east Plano location this year. Last visit was great, but this last visit was the worst experience ever. Overcharged. $79 for 14 years and signed check in paperwork with that price. Charged $99 at pickup. Groomer was rude, i complained but there's no point in arguing with an idiot. Paid and picked up my dog. Dog was still wet. Not damp, wet. Super uneven cut, and I found this wonderful surprise when I got home. (See picture) I get that it's the holidays and it's busy, but these dogs are our babies and we're trusting you to care for them. Also heard a lot of anxious dogs barking in the back and witnessed another groomer very roughly drag a dog in from the bathing area by the collar and basically throw him up on the grooming table (probably a 60lb dog)

Slow in-store/ curbside pick ups. Rude employees. This is the worst Petsmart location I've been to.read more

I hope corperate takes a closer look at this location and fixes the culture here. I end up having…read moreto drive miles in another direction to get food for my dogs cause they're so unfriendly at this location. It's an all white staff, has been for years, and none of them want to help you if you're ethnic. Every other spot I've been to is great, the most friendly staff, but this location is horrid. It's been like this for years now. You are only welcome there if you're white. Today I had a really rude large white lady with black hair snap at me for asking questions about my dogs snacks. She had total attitude from start to finish like I had bothered her whole day or something. Then, when I went to check out (cause apparently they removed the counters so employees could spend more time helping customers ironically HAHAHAHAHA) I asked for a bag and she snapped "we have none sorry" with this evil smirk on her face..... it's crazy how different literally ALL THE OTHER SPOTS ARE except this ONE. They need to recycle their entire staff and management and make a point to diversify, this neighborhood is becoming predominantly colored people, it's not right to have a location like this that promotes racial profiling and such grotesque behavior. ***UPDATE*** I have spoken to Sharon W directly myself and she was completely defensive and biased to the entire situation. So people know, most owners use AI to respond to us, this is just some blanket comment the "owner" left to cover their tracks. This company has gotten so big they do not care anymore about the culture of their stores or maintaining good customer service. This was really disappointing how corporate decided to handle this. I am wearing my meta glasses everytime I walk in now and hope I can catch this on film and blast this place.

Love this location! The staff is consistently so friendly and helpful, AND I never have to keep…read moretrack of my rewards and coupons. They always offer them up first for me to make sure I'm getting the most for our money and animals. Highly recommend!

We have driven past this pet supply/bakery many times, but never when they were open…read more Finally we were able to stop in and were greeted by some very nice employees that offered our pup a little treat, posted a happy picture on the Facebook page and let us peruse what they had available. We decided to go with a handmade holiday bandana which is still one of our favorites! We hope to stop in another time and see what other prints they have available. We also tried some cranberry treats. It seems our pup does not love cranberries, but she liked the biscuits!

I've had great experiences in the past with Three Dog Bakeries in California and Kansas City but…read morethis one really let me down. I just moved to Plano and wanted to order a birthday cake for my pup's GOTCHA day. I went to their website which says you have to call to order custom cakes which is no big deal. Not only did they not answer the phone, no one retuned the call after I left a voicemail. Very disappointing indeed.

Great place, the staff here are super passionate and knowledgeable and I always have a great time…read morebrowsing their wide selection of happy critters. This last time I visited, I overheard an employee teaching a customer and her grandchildren about the care instructions of the tortoises they were trying to purchase. This went on for quite some time and it goes to show how the employees care for these creatures and want to make sure they go to a good home.

The Reptarium is one of the best place here in Plano. Honestly, one of the coolest spot around and…read moreit's FREE to visit. Perfect going with kids or by yourself to just enjoy looking at animals. You'll see here how the staffs really take good care of this reptiles. I love coming here.

Super fun to stop by here and enjoy the pets they provide. They have great doggie daycare and…read morehair/nails trimming. Today we saw Cats, Birds like canary, mouse, tarantula, fishes, snakes. They pretty much have every kind of animal products that you are needing.

Pets Hotel Review: I…read morehad an extremely poor experience at this most recent stay. My dog was in the Pet Hotel from Thursday May 21 to Monday May 25. When I picked him up this morning he was COVERED in fecal matter. I was told when I went to get him that he relieved himself in his suite and then sat in it. So his paws would be a little stained. When I got him in the car I realized he was absolutely covered on his feet, behind his leg and up his hip. He looked awful. My dog has been boarded many times including this location and this has never occurred. He does not have accidents at home. This tells me that the staff is NOT properly relieving animals like they should be during their stay. Why was he even returned to be in this condition. Why didn't they clean him, or get him bathed. Why didn't they call me and tell me it happened and asked if they could bath him. Additionally he was a bundle of nerves. Again, for an experienced boarded dog he has never behaved this way. When I got him outside, we spent over 5 minutes while he continuously tried relieving himself and shaking. I do not know what occurred during his stay, but there is no way I could ever leave him here again.

I absolutely love this brand and especially this location the staff always makes it the best…read moreexperience for me and my fur babies! Nala my 4 year old tortie was sick with a UTI this morning and Ember immediately came to our rescue with some great product recommendations to help ease her symptoms and you could tell that she along with her staff members just really care. Highly recommended stopping here for any pet needs or dietary questions the manager Shea is always so friendly and her entire team is so kind and attentive! Couldn't recommend this place more for your pets!

I was a " Petsmart" person until my son told me about Hollywood feed. I'm in Allen Texas and visit…read morethe McDermott store. Always helpful and friendly. Delivery is a life saver.

I needed to get a few things for my dogs and noticed this Petco in the area and so I came on in…read more Walking in, I kind of felt like this was not one of their newer or remodeled stores. It felt a little "old" in my opinion. There was a great selection here for dog foods. I even noticed several cat food choices, but the prices seemed a bit higher than what I typically pay at other stores, so I opted not to get any cat food. While I was there I noticed several Halloween play toys on pretty good discounts and I figured my dogs would not mind that they were Halloween and not Christmas, so I bought a few. They were a hit with my dogs! The staff was friendly enough, but I only encountered them at checkout. Overall it was a decent experience and I would not hesitate to shop them again. Pro-Tip: Become a member of their rewards program so that you qualify for their discounts!

Had an appointment for cat grooming, and after 30 minutes I get a call that they cannot go on with…read moreservicing my cat. Due to being matted but yet will work on a matted dog. Nothing against dog owners but it was a waste of time to say the least and the female that works there seems she lacks skills in grooming as she should of maybe taken a look before I left only to be called back 30 minutes later! Won't recommend at all! They did nothing for me today but waste my gas and time! Also when she handed me my cat she said NOTHING no apology nothing just gave me my cat! Lack of professionalism at its finest! If I could rate a zero most def would!