Worst pet store I've ever been to. Horrible service. Michelle got mad at me for not knowing one…read morething about the leopard gecko and then when I told them they aren't supposed to have sand in the terrariums and she told me they have the best vets in the country and shes gonna trust them instead of google and I know for a fact that's bull crap so do not go there

I brought my 3 1/2 Pound chocolate sweet Yorkshire Terrier to get groomed at the Gilford, NH Petco…read more I dropped him off at 2:30 and they told me to pick him up 2 hours later. When I arrived 2 hours later to get him he wasn't ready because "he's not used to being groomed". This small dog has been groomed every 3 weeks since he was born. They said that he was anxious the whole time and 'come pick him up' because he wasn't cooperating. They emphasized that he tried to bite her multiple times. As I emphasized earlier, he is a sweetheart, loves people and other dogs whether they are a small teacup like he is or if its a big Saint Bernard. They told me that it was because he saw me leaving. ?@#$%! What? OF COURSE HE DID! He was shaking when I picked him up with a half haircut. Yes, a choppy uneven haircut and he had a bloody cut on his paw when I picked him up. I'd try to bite someone if they mistreated me too. I do not recommend this place to anyone. Our dogs are our children and don't need to be abused by such unloving, uncaring people. They should not be groomers. I don't recommend the store either. Its dirty. I bought a bunch of squeaky toys there and 3 of them didn't squeak! STAY AWAY. They won't be there much longer!

We brought our 2 New Foundlands while we were vacationing recently. The owners were exceptional and…read morevery kind. Our babies went in with no problem and stayed a week. We picked them up and they kept whining when we left. Excellent, professional and loving facility!! Thank you and we will return!

I wouldn't recommend taking your dog here. Yes, they provide mini kiddie pools but they have your…read moredog stay outside in 90 degree plus heat all day. I boarded my dog at the NH location for 5 days. He is a 4 year old lab. He came out and he wasn't himself. I thought he was just tired until I noticed his paws were blood red. I realized he must have been so active on the turf that it caused such painful abrasions on his paw pads he could barely walk. I need to now take him to the vet for some help. I also noticed that he now has an ear infection and his gums are bleeding. I asked for him to be groomed the day I picked him up but the grooming was subpar. I feel like an awful dog mom taking him to a place that barely noticed him limping. My little boy is hurt from this place!

Amazing place for boarding and grooming. Mike is the only one who can cut my dog's nail. Even the…read morevet couldn't do it. Reasonable prices and friendly staff.

When we go away, our two pups go to "Uncle Mike and Auntie Tanya" and we do not worry about them…read more at all. Our dogs are protective of one another and Mike and Tanya keep them together in a play yard but separate, and safe. Always a friendly and loving place to take our furry family members. Thank you, for being a wonderful "home away from home" for our babies. We wouldn't board anywhere else!! Lori Merrigan

I brought my poodle to chrissy's when I first moved to Franklin,NH and she didn't groom my dog the…read moreway I wanted him clipped. She clipped him the way she wanted him clipped ! Not acceptable! I could've done a better job with my eyes closed and she cut him with the clippers as well. That was the first and last time my poodle went into her salon. Dogs were running all over the place while she is clipping my dog( He's terrified of large dogs!) Never again! I now have to return to Plymouth ( NH) every month so my dog can get a decent hair cut.

I usually bring my dog to Petco in Concord to get groomed because they do an amazing job! They were…read morebooked for 2+ weeks so I looked for other options around me, figured I would support a local business. I went to Chrissy's Paw Spa in Franklin and I am SO mad that I wasted 50$ there. The owner had 0 customer service skills. She had been completely dull and monotone when talking to her on the phone and in person. I had a negative vibe from the beginning, but I thought I would give her a chance because I didn't want to be judgmental. It was 8 am maybe she isn't a morning person? I walked in to pick my dog up and another dog was barking upon my arrival, she screamed at the other dog in the kennel, "Shut up!! We all know she is here!" I gave her a tip, and she did not even say thank you. I get home and notice that My dog has a cut on his leg !!! He is bleeding and has a slight limp. I have brought My dog to the groomers at least 10 times and he has not ONCE come home with a scratch?! Even if it was an accident (I understand accidents happen) she should have told me. To say the least, I am fuming!!! Do not waste your time or money on that place! I am usually not one to complain but this is NOT acceptable!

Let me say first of all I had no problem with the grooming, just had problem with person in charge…read moretelling me one thing and doing another, two weeks ago I missed an appointment and called 2 hours later she said she could not take him know, so she rescheduled me and told me if it happens again I will have to charge you $25 which was fine with me even thought I just had surgery and was diagnosed with cancer. Brought him in for grooming two weeks later and told her I felt bad and what had just happened because I did feel bad. when I went to pick him up she added $25 to the bill, well thats not what she said two weeks ago so I am Done. I ran my own business for 43 years and this is not how you treat your customers no matter how good you think you are. Get a clue from this

I. Was not displeased with your service. I found someone closer to where I live. I was not…read moredispleased. I am sorry that you took offense to my post and suggestion. My wife is in the salon business and she sometimes refers people to other salons and vice versa. I did not realize you being in the same grooming business you have a problem with this. I do know I was very unhappy when you said the dog was extremely matted. I have no problem not coming back. I wish you the best. Ed Otto

Amanda was amazing. She was kind to my two setters,…read moreknowledgeable and skillful. She took the time to understand each personality, and to communicate the finer points of what I wanted to see on each dog. I will be back again! Pat Churchill

Excellent groomer! Our Yorkshire Terrier hates going to the groomers in general but seems to be ok…read morewith the care and comfort here. He looked awesome when I picked him up....