This BR is inside the Dunkin' Donuts on Perry Road. The same workers handle both franchises, so one review is good enough for the other. I've often run into spacey individuals at this location, giving me one weird experience after another. Today wasn't weird, just an exercise in patience due to dealing with a newbie behind the counter. Brought in my coupon for an early birthday free scoop of ice cream. He didn't know how to handle it. I just flat out told him "You take my coupon and give me ice cream. Then I say thanks and walk away. You smile and wave." So we did that. The ice cream was pretty good. Not the best I've ever had (that ribbon goes to Ample Hills Creamery in BK) but good. Clean enough and convenient, placed in a strip that's near just about everything Apex has to sell, not including Downtown. read more

Baskin Robbins - Free early bday scoop of pralines and cream. - Ice Cream & Frozen Yogurt Near Me - Apex, North Carolina

Extremely disappointed! We ordered a single scoop sundae and there was barely a half scoop of ice cream in the bowl. Also ordered my son a strawberry shake and it was like drinking milk with a hint of strawberry. We will never go back!! read more

Baskin Robbins - Single scoop sundae - Ice Cream & Frozen Yogurt Near Me - Apex, North Carolina

We stopped at this BR today (the 12th of June). No customers were in the store but the drive through was busy. My son and I were seeking some ice cream, so we stood at the ice cream counter. There were two employees working the drive through and 8 employees standing in the back talking and laughing. I thought there was a team meeting going on but no, just standing and talking. After waiting about 5 minutes and being ignored I spoke up and asked if the inside store was closed. Several employees meandered over and looked confused. A woman spoke up and asked if we wanted ice cream and if so, go to the counter with the register. I mentioned that that was not the usual method at BR and complied. She was pretty rude about it. We placed our orders and then went back to the ice cream counter where we were then asked again what our orders were. After we gave them, the three employees went to the back of the store and left us standing there. A very young teenage girl stepped forward to handle our orders and did a good job of it. The rest of the employees were surly, and none of thoseactually gave any service. If it hadn't been for the young lady who stepped forward to assist, we'd probably still be standing there. I complemented her on her smile and willingness to help and told her she was the only one working of the group. I'm assuming the others of the group were trainees but there was no trainer in evidence, and no effort was expended to mention to us that they had no idea what was going on in the store. Not going back. read more

They don't have fun waffle cones ... nor do they have the stuff to make them. 0/5 stars

Ordered a one scoop pistachio ice cream on a waffle cone. The very thin waffle cone had so many holes in it that it was leaking ice cream everywhere in a few seconds. No napkins. Had to wait while the two young fellas working there looked around for them By now I am holding leaking ice cream and the paper thin waffle cone was becoming soggy and falling apart. Total mess to say the least. Something is wrong here because I was the only customer at 8:33:50 pm on Wednesday night. read more

If you are looking for a good variety of fresh ice cream flavors this is NOT the place to go. Several of the containers were covered in frost and less than 1/2 of the flavors had correct labels. Very sad representation of a Baskin Robbins read more

OMG. Really so bad I can hardly find the words except to say "huh?" I walked to the counter. Two people didn't look up while they worked behind it. I walked over to the Dunkin counter to ask for help. The girl stared at me like she was a deer in the headlights and walked over to the ice cream counter and tentatively took a cone asking me if it was OK? Like I should know what cone she should choose. I told her I wanted Cherry ice cream and she surveyed the flavors for about 10 seconds like she didn't know one from another. Then she pointed to one and looked at me asking if that was the one. They were not labeled so how would I know if it was cherry vanilla or some other white with red berry flavor? She then lifted about a tablespoon's worth and stuck it into the top of the cone like it was a golf ball and asked it it was all right. At this point another employee came over and grabbed the cone and scooped a hefty amount of product from the bin adding a substantial amount to the golf ball the first employee had slopped into the cone. I finally took charge of the cone and as I walked out of the store I took a bite of what definitely was NOT cherry vanilla but some weird Valentine's Day concoction of chocolate hearts and jelly. At that point I was not into going back into the Twilight Zone. 0 stars! read more

i don't write reviews often, but I just had to for this. stale cones, dirty everthing. they were out of so many things. customer service wasn't great, very disappointed in this location. read more

This place is awful....Dunkin usually messes up our order or the donuts are dry but MY GOODNESS, I ordered a reese peanut butter cup sundae....they charged me 6.50 and i said really (?) and the girl laughed at me! 6.50 for a sundae (no the price wasn't listed on menu and now i know why) well apparently NOT ONE OF THE 4 people working knew how to make it...didn't even put the toppings on it, just a pile of whipped cream SMH and the best part....THEY DIDNT EVEN PUT REESE CUPS, they put BUTTERFINGERS in the middle of it WOW!!! read more

I don't know what's happened to Baskin Robbins, but today is a far cry from what they used to be. Today I went in (to the Apex, NC store) and checked the freezer case to see if they had any quarts of Mint Chocolate Chip ice cream (it's June)...nada. Ok, that's fine....it might be popular. So I asked them to hand pack 2 quarts since they advertise that both online and in-store. They asked if I checked the freezer case and I told them yes. Then they said, "Sorry then, it looks like we're out". I pointed to the other case where they serve scoops from and said that there's a whole big container full of mint chocolate chip in there. They said, "We're out of quart containers". I said "But you have pint containers...so let's fill 4 of those, charge me for two quarts and we'll be good to go, right?". They said, "No, we can't do that since it will take too long". I look around the store...completely empty but for me and my two kids. Fed up with a piss poor attitude, lazy demeanor, and historical disappointment for this location....I left. I won't likely be back. Shame on the franchise owner for an apparently complete disregard for the mediocre performance of their employees and disdain for a once-upon-a-time good brand name. read more

I do not recommend this location. Customer service is poor. Employees seemed more focus on the conversation they were having prior to me arriving that the got my order wrong. read more