I recently had a very disappointing experience at Baskin-Robbins that I feel compelled to share. Today, I visited a Baskin-Robbins location to take advantage of their "Melt Insurance" promotion, which offers a free one-scoop ice cream if your order melts. I placed my order online and went to the store to pick it up, only to be told by someone who appeared to be the owner that their store was not participating in the promotion and they would not honor the free one-scoop ice cream. I asked if this was because it was a free order and if I needed to make an additional purchase, like an ice cream cake or another ice cream, to qualify. However, the owner insisted that their store simply wasn't participating, regardless of any additional orders. I pointed out that if the store wasn't participating, it should not have been an option when I placed the order through the app. Instead of acknowledging this oversight, the owner implied it was my responsibility to call the store ahead of time to confirm their participation. This response left me feeling blamed for something that was not my fault. To add to my frustration, I inquired whether I could use the promo code at another store. The owner's response was a dismissive, "I don't know." I later discovered that the promo code is a one-time use code, meaning my account shows it as already redeemed, preventing me from using it at a different, potentially more cooperative store. I always thought these promotions were supported by the corporate office, with some level of reimbursement for participating locations. Regardless, I missed out on my free ice cream because of this store's poor handling of the promotion. Had the app clearly indicated that this store was not participating, I could have gone somewhere else and avoided wasting my time, gas, and energy on this unpleasant experience. Promotions like these should be a great marketing opportunity for stores, but this location failed to capitalize on it and instead left a bad taste in my mouth. Due to this experience, I have no intention of visiting this store again, promotion or not. If Baskin-Robbins management sees this, I would appreciate being contacted to discuss this issue further. Please reach out to me through Yelp's messaging system. read more

My experience here was very good. The woman who served me had the same hair color, pink as Baskin-Robbins. She was very helpful and friendly. I ordered an ice cream cake and a sundae and a scoop of ice cream. It was all very good. I recommend coming to this Baskin-Robbins. read more

I was happy that my free scoop coupon was honored, the ice cream was delicious and the service was great! I recommend this place

Yummy Roll cakes and Beautiful Customer Service! Happy that they're so close to my house and I love their convenient location!

There's one lady who works there who is extremely rude. I suspect she might be the owner because I overheard her telling another employee that she could take a break, which suggests she's in charge. Her attitude was unprofessional and made the overall experience very unpleasant. Will NOT be going here again read more

I always come here when I get my car washed next door. Great service and they always make sure I sample all the new flavors.

Good ice cream , best service! My Daughter got the creature creation crowns. Thank You Q!

Delicious flavors, friendly service, and the perfect treat for any sweet craving! The lady up front (sunny) was very patient especially with the kids. read more

The service was good and nice as well and sunny did a wonderful job by bringing helpful in choosing flavor etc and was very patient with kids too. read more

Best location ever!! Our favorite ice cream place. The staff is very friendly and ice cream perfectly hard.

Wonder service, tasty ice cream I recommend coming here and giving it a try the people here were very helpful and kind I would recommend this place to all of my friends and family read more

Great customer service and friendly workers. I come here for ice cream since there are so many flavors!

I wanted get my boyfriend a clown cone for the first time so I came and bought him one! they had other types of cones like hello kitty. Oh my god it was so adorable that i bought the snoopy one. read more

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The service was very excellent. They are very patient and attentive with all their customers. Everything very clean. Good and nice place

Well, I must say that I'm upset. Judging by the 2 star rating this place has, I cant be alone here. Birthday party came up, I ordered a mint and chip cake in advance. Order was not made correctly. It was pretty upsetting. The place is run down, it appears to be clean. But they need to pay more attention to orders so situations like this dont happen read more

Extremely grateful they are open during COVID. Even more stoked for their $3, $4 and $5 Cappuccino blasts. I am not a frozen blended type of drinker but these babies are so good. So good that after I ordered mine and went back to my car and sipped it, I ran back to order another one for the Mister. Why? As if his 2 quarts of ice cream that I'm not going to touch were not enough for him. I just didn't want to share my drink. Service is friendly. The counter girls were very friendly. Even offered to keep my ice cream in the freezer as they made my drink. 2 quarts of self grab ice cream are $11.99. Sometimes on Instagram they have deals for $7.99. Located at Knott and La Palma by the car wash. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Buena Park, California

Best location hands down my go to spot. Best cakes and sundaes.I love the ambience and the vibes always good.

I love this location, best cakes and service will always be my go to store. if you need a nice ice cream cake this is the go to store. Also shoutout to my favorite employee Q he always gives me the best service. read more

Wifey's Go-To 31 Flavors! The ice cream is always yum! The staff, always friendly and the place is always clean! read more

Baskin-Robbins - Double Scoop Yum - Ice Cream & Frozen Yogurt Near Me - Buena Park, California

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I visited this place on Valentine's Day bought a banana split to share with my husband the service was great Syeda friendly and attentive banana split was really good will definitely come back again read more

This is the BEST Baskin Robbins in Buena Park! The employees were polite and helped me right away, they also helped me discover some new flavors that I will for sure be trying in the future! The inside was very clean and neat, and surprisingly comfortable! I have no complaints for this store, a great place to sit and chat with friends while having some delicious ice cream! read more

Lady working there wasn't friendly . I was very disappointed to get a old crusty waffle cup that was on display. I feel robbed after paying $9 bucks for my ice cream waffle cup . Not coming back here again . read more

Baskin-Robbins - A nasty old waffle cup had to be thrown away . After paying $9 for my ice cream. - Ice Cream & Frozen Yogurt Near Me - Buena Park, California

I'm writing to the owner Sonny. Your employee Maria was the rudest employee I've ever met. I've always been treated very well until I came in today this Maria chick was a bitch. I was the only customer there and wanted to try something I've never bought before. I asked her to let me try a few flavors and didn't care for the 3 I tried so she rudely told me I could only try 3 and I was the only customer there so the store was not busy I wanted to try the last one that said sugar free but wouldn't let me and ended up buying it which I was sure I was going to buy and I told her that she rudely told me I couldn't try anymore flavors. I asked her for the owners name and she rudely walked off while I was upset talking to her. This is very poor customer service you do not treat your customers like this. This is the reason I gave a 1-star. You need to fire this person I'm not coming to your store again this is a reflection of you Sonny and it's sad. To the public don't come here it's horrible customer service read more

Has really good ice cream. Some times melted but mostly it's alright. The servers are super nice. There super patient and I really like them. read more

I frequent this location regularly with my grandkids after a visit to Knotts Berry Farm. This was the first visit that we weren't greeted when we walked in. It was about 12:35pm when we parked at walked in. This is the first visit that there were no other customers in the store. There was a female employee behind the counter and no greeting. One of my granddaughters said hello and was not greeted. I saw a small poster board on the Flavor Flight which was taped on the glass to my right and asked about it. She said it was 4 kids size ice cream. I asked the price and she said, "The price is right there, $9.99." I replied, "There is no price on this board." She looks and taps 3-4 times on another board that was close to the register. She was very rude and I sensed it when we walked in. I told my granddaughters, "She's rude and we will go to the BR closer to home." As I walked out, my granddaughter told me she rolled her eyes and scoffed as we walked out. Next time we walk into this location and this employee is there, we will immediately walk out and go to the other location. I've been to this location several times. There is another female employee with pink hair who is always nice and customer friendly. This is a shout out to her as well as we haven't seen her lately and should be recognized for being friendly. read more

Lots of flavors offered and they were nice letting us try some out. There are some tables inside so you can enjoy the ice cream. Located in superior market plaza with lots of parking read more

This was a great ice cream experience. The staff were nice and very helpful. The ice cream was, of course, delicious. It was 84 degrees out and ice cream was the answer. read more

The young guy at the front with the perm is super nice and very attentive. He explained everything without getting impatient. (Give him a raise lol) read more

Went to this location to redeem my Free Birthday Scoop of Ice-cream on my Birthday and was denied. Not Birthday friendly. Enter establishment with my group after spending approximately 1,000 on a dinner show very close off of Beach Blvd. Ice-cream was going to be on me, and I would get my free scoop, I just wanted my promotional scoop for my Birthday on my Birthday. This location turned us away because it does not honor Birthday promotions from Baskin-Robins. My group understood why I wanted to leave and buy them all ice-cream from a different location. We went to a Birthday/Family friendly establishment. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Buena Park, California

The employees are welcoming and great service. I have been there several times and count on getting from blast or any ice cream flavor.

Great experience and totally satisfied the craving. We made the mistake of going on a Tuesday night during their special because we had a t-mobile Tuesday promo of $4 off our order. When we got there, there was a HUGE line and only one worker. He did his best and it wasn't his fault we had a 25 minute wait for 2 scoops of ice cream. They were definitely understaffed for this rush. When we finally got our ice cream, we got mint chocolate chip and Oreo in a waffle cone, we were able to use the promo and I think got an additional discount for the waffle cone! Ended up paying $0.98 for two scoops and a waffle cone. Excellent value and amazing taste. Would highly recommend! read more

Baskin-Robbins - $1 double scoop with promo! - Ice Cream & Frozen Yogurt Near Me - Buena Park, California

I find this location to be very warm and accommodating each time I come to pick up pints for my little ones at home. We have one closer to where we live, but Id much rather stop here on my way home from work and support them. The person attending to me was almost excited as I was sampling out one of their seasonal flavors. She promptly followed up with spoonfuls of 3 more flavors she recommended, and I agree...All 3 were way better than my selection..loll..It's very nice seeing "mom&pop" style service at a chain franchise. Will be back next week..lol read more

Came here today ordered a scoop and was shorted. Have been here before depending on who is working and never had this issue. The older gentlemen here and the Girl with red hair are great they always make the ice cream correctly with a true full scoop. Everyone else doesn't. Please fix this issue. read more

For years I've been coming into the store. What happened? Young lady is very rude. Doubt I'll be back. 3-4 times a week type customer. read more

Baskin-Robbins - Fudge never goes on top of whip cream. Smh! Horrible - Ice Cream & Frozen Yogurt Near Me - Buena Park, California

The person taking the order was not friendly. The older female clerk stared at me angrily. I bought $31 worth of ice cream. They just asked for two extra spoons. The ice cream is delicious, but I won't go there anymore because it was unfriendly. read more

Very clean store...coming back next week to get a cake for my friends birthday party. Nice customer service.

FYI, Getting sprinkles on your ice cream you will be charged as an extra scoop. Highway robbery. $1.99 for sprinkles. Lol Bring your own sprinkles. Besides the old woman owner being rude and glued to her phone while costumers walked in. The ice cream was still delicious. read more

I've never had a Baskin Robbins shop deny my usage of a birthday scoop coupon before. Ridiculous. Reading other similar reviews that this shop doesn't accept any type of discount coupon. Will be avoiding this particular store from now on. read more

There are two young people who work the weekends. They look like siblings. The boy is the worst. Never have him make any sundaes. He makes them terrible. He skimps on the ingredients and gives the smallest scoops. I will not go or return to this location at all. read more

Didn't know this location has a rule that they don't make shakes at 9:30pm and later..