I just found this place and I'm glad I did. They have amazing iced cream and waffle cones. Very fresh. It is a little pricey but very worth it. The store is pretty cute too. I will be back. read more

Owner is not usually very friendly. Used the be Baskin Robins and now is independently owned (Cool Cravings Ice Cream). The inside is OK. Typical ice cream shop however tables were not wiped down and ice cream on the tables from previous customers. Did not have napkins at each table, only at the counter area. They serve Hershey ice cream and I believe some other brands. I have had Hershey's before and liked it, however both the flavors myself and husband had tasted kind of stale and had icy chips in it. This ice cream shop is close to our home but we would definitely go somewhere little bit further for a better experience. read more

Baskin-Robbins - Front of store - Ice Cream & Frozen Yogurt Near Me - Clinton Township, Michigan

Ice cream was delush, especially blossom's berry twirl. Service was the absolute best!! 5 Stars . read more

Walking into this establishment the first thing I noticed were employees just standing around behind the counter. As we got closer I noticed one employees was helping a customer, two were standing around and the fourth was standing at the register looking busy not not really appearing to be doing anything. He didn't have a name tag on or an apron like the rest of the employees but he's the one who helped my sister. While my sister was trying to place her order the guy apologized once for not hearing her because he was talking to someone else behind the counter. He cut her off a second time, missing more of what she was asking him bc I guess whatever he was taking about was more important than the customer standing in front of him. He did not apologize the second or third time he just proceeded to ask her to repeat herself. Another young lady helped me. She was not wearing a name tag either but her necklace said Natalie. Natalie paid a lot more attention to the customer in front of her. She saw I had a baby in my hands and offered to let her try some ice cream... she asked if I wanted my ice cream covered and placed in a bag for easier carry. I guess I just felt like she was very attentive and thoughtful.... ESPECIALLY compared to the service my sister got. You go Natalie!!! Lol read more

So rude . And there hours are wrong on there website it says "9:00" but I went there at "8:47" and they where close. And i asked if they where the guy got a really bad attitude and said " uh... eh ... yea ?" So rude don't recommend at all . read more

i got there to get a free welcome scoop and got there at 12:39 which says it's open. but i guess it wasn't AND the sign said opened i got my free welcome scoop and the guy wasn't being polite at all didn't ask how i was how my day was or anything and also didn't seem like he knew what he was doing. 1.3 stars wouldn't recommend read more

Nice little neighborhood ice cream joint. Very clean, friendly staff, and the usual "hey, we have a ton of different flavors of ice cream" that you'd expect. Try a sample, get a cone or a sundae (or their new blizzard competitor...the....ummm...oh yeah, "31 below") and enjoy. Not a ton of seating (maybe spots for 20 people, tops) in the place, but still a decent enough place to come with the family for ice cream. read more

The absolute worst Baskin Robbins experience I've ever had. 2 cars at drive thru and still took 15 minutes. Then they didn't have Cherries Jubilee in stock, then they got my order wrong, and finally the portions were so small it wasn't worth the price or time. Will not return to location again. read more

An employee was helping an elderly woman to her car with a reasonably large order. The elderly woman held on to her arm as she walked to her car. I believe she knew her. But it shows kindness and respect. I love basking robin's! And seeing this makes me want to go there even more. read more

this ice cream place is trash they ain't have any of the things that i ordered and the employees were not knowledgeable of the menu because I named a milkshake off the website menu and the worker just said she had no clue what that was and the one thing we actually got was a melted down milkshake read more

The majority of the employees were standing around not doing anything or cleaning instead of taking orders. Quite unprofessional and employees show lack of diligence and are rude- very slow paced and had to wait quite some time. Would prefer going somewhere else where the employees will care about their customers. read more

Not very good. I was one of the 2 customers in the place and the three people behind the counter acted like it was inconvenient for them to serve us. Ice cream was over priced for the quality. Don't bother this place is overrated. read more

Clean, well stocked with flavors and prompt pleasant service

This is one of the most unprofessional businesses I have ever been too. I have had nothing but bad experiences at this location. The owner is constantly there and he acts very rude and is stingy. He can be rude, if you ever use a coupon or gift card. The man has even lied to customers. I will no longer be going to this Baskin-Robbins. Its unprofessional and the whole corporation is a mess since the owners can do as they like without any repercussion. The ice cream has also just gone down hill over the years. Its much better if you buy ice cream at a Kroger freezer than at Baskin-Robbins. read more

Been here several times for icecream in a waffle cone. Then I went to the 12 mile and hoover location for the same order. They were over a dollar and a half cheaper. When confronting the owner about this, he insisted they must had given me child's portion...AH Nope! Went there today for waffle cone with two scoops it was under $4.50, it is $6.00 at this location. Also bigger scoops. Seems the owner watches over his help and they give the "minimum" scoop. I'll be going to 12 and hoover for better prices. read more

Young girl at counter, so I was skeptical, but after I started ordering, I realized she was very nice and respectful. Very professional. Made sure to cater to all of my needs, even when I asked for a cup of water. High review of employees and facility. read more