Super friendly and very helpful I didn't feel rushed at all I ordered a sundae package comes with two pints of ice cream 3 dry toppings one liquid topping a can of whip cream and 5 cherries 4 cups 4 spoons 4 napkins it's a sweet treat for my family in this pandemic so enjoyable very rich in flavor made my night it would have been my 26 wedding anniversary and couldn't have had a better treat and then our song came on after I got my order read more

Baskin-Robbins - Menu - Desserts Near Me - Dixon, California

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Great service! It's clean in there and quick. The workers In there are always nice and kind. Shoutout to Josh for helping my daughter pick out a flavor since she is very indecisive! read more

Ordered a banana Royale and I got a cup of bananas with whipped cream and what seemed like one scoop of ice cream

This was the go to place for ice cream! Second time in the last two months that we have been there and the place was a mess! Tables, floors, were dirty. Outside garbage can overflowing. read more

you just lost a loyal customer. I literally walked in to get an ice cream to go with my 3lb well behaved dog in my arms and the first thing the lady says u can't have dogs In here I said shes a service dog u proceeded to say well still u can't have your dog In here! pretty disappointing. anyone knows my dog knows she is so well behaved I have way more respect for a business serviced or not to put her on the table or anything a customer will touch. read more

Ordered 2 Sundaes on Friday night. Brownie 2 scoop Sundae and 3 scoop Sundae and this is what I got ordered through Doordash. I contacted their corporate office, BBB, and of course yelp. Barely any ice cream and topping were pretty much non existent on both Sundaes. Spoke with Manager of store and she doesn't see a problem with the order except that the "wet topping" on the brownie Sundae was wrong and offered me a 20% off next visit but that was also insulting. With all the fees and taxes it was almost $30 for them 2 sad looking what they call Sundaes read more

Baskin-Robbins - This is a 3 scoop Sundae,I know it doesn't look like much but thats what I got for $10.23 - Desserts Near Me - Dixon, California

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Totally cool that this location has a drive thru. Too bad the service is AWFUL. We waited in the drive thru line for a very long time and then backed out and parked and walked in and waited 10 minutes and then left. The female server was working her butt off, the male server was just turning around in circles, totally overwhelmed and paying absolutely no attention to the in person customers. We left and went to the Baskin Robbins in Vacaville where we were served in under 5 minutes. read more

Favorite for dog birthdays! Staff always quick and super friendly. Had our first bunny cake here too and I was so cute! Ice cream always good and consistent too. read more

Baskin-Robbins - Desserts Near Me - Dixon, California

I got a sprinkle bowl... I asked for one scoop and it wasn't even a full scoop I could see the bottom of the bowl still. I had to ask for a second scoop because it wouldn't have filled me up. Once I started eating the cone it was very stale. I threw it away and couldn't eat it anymore. Also... once me and my cousin walked in they were laughing. Not very happy with this experience. read more

I haven't been here too often, since my husband and I only come here whenever we're having a sweet craving, but we've had great service each time we've been here. Nearly all of the staff members are friendly, respectful, and knowledgeable about the menu. And, of course, the ice cream is super delicious! It hits the spot every single time! We will definitely visit this Baskin Robbins location in the near future! read more

Had such a great experience at this Baskin-Robbins! The workers were super friendly and made the whole visit feel really welcoming. They were quick with service, super helpful when I couldn't decide on a flavor, and everything was clean and organized. Definitely one of the better locations I've been too! I'll for sure be coming back to this location! read more

Ordered a mangonada from the drive thru. It was so bomb. My only problem was I ordered a small instead of a large. read more

Baskin-Robbins - Desserts Near Me - Dixon, California

Regular BR, great ice cream. A little run down, but clean inside. Has a drive through too which is kind of cool. Plenty of easy parking

Went in the drive thru, 7pm on a Tuesday in January. there was a car infront of me, and i know how long it can take to make a shake or a sunday. We waited. we waited for about 10 minutes before i put my car in park. the car behind me backed out, parked, and went inside. I saw that individual leave with his dessert while i was still waiting in the drive thru to order. 15 minutes pass, a family had walked in and the employee began serving the family. Ive worked in customer service since ive been allowed to work. I dont know if this location has any standards, but correct me if im wrong, first come first served? 2 seperate groups of customers were served before the individual took our order. i went inside and explained i had been waiting for 15 minutes, the man that just left the store was behind me in the drive thru, the family shes currently serving just walked in, feel free to keep serving them at this point, i was waiting at the drive thru to order before any of these groups were in the parking lot. can u at least take my order. she got defensive and said "theres only one of me" totally babe! i was still first in line? I felt bad because she was slammed by herself, but i dont feel that bad, because i feel that the order of customers, is elementary common sense. everytime i go to this location my dad and i like to tip the staff hefty because theres normally a long wait, but theres also normally only 1 or 2 people on shift and theyre always extremely young. Ive never questioned the integrity of the service. However, I've never been made to wait for the new customers entering the store after me to be fully served before being acknowledged to order. tonight was my first night not even questioning not leaving a tip. she seemed like a nice girl, but "theres only one of me", is an extremely uneducated excuse to serving people out of order. that had nothing to do with the situation at all. hope the manager of this location offers some verbal customer service suggestions for the unequipped staff to use. Ive worked at a drive thru location as my very first job and telling the customer at the register that youll serve them as soon as you finish serving the person in front of them is so simple. ive never had a motivation to write a review for bad service but i'm genuinely dumbfounded. Ive been coming to this location since i was a baby. if there was somewhere else in dixon to get dessert I wish this location would close. Big Spoon Yogurt would have never treated me like this! p.s. make the staff wear name tags. read more

We ordered a birthday cake for my husband, and it was the wrong kind of cake and they forgot the candles. We called to let them know and they just said "sorry" and didn't make it right. I feel like at least a partial refund would have been appropriate since the order was incorrect and it was for a birthday. We will think twice about coming back here. I'm unhappy that we paid $30 for a cake we didnt order. read more

Happy Valentine's Day on a Tuesday! Tuesday according to the poster in the restaurant says it's Family night! Family night from 6p.m. to close is $2 scoops. We got 4 scoops total. We were charged $12...I might have been away from school for a little bit, but basic math says I should've been charged $8. Am I wrong? I asked the young lady behind the counter about it. She said she couldn't do anything about it since the system changed and it's not updated. I said, "But your poster is up." She said "yeah, I can't do anything about it." So why didn't you tell me this when we were talking about it when we walked in? I pointed to the poster too and told my son, and yet the 2 young workers didn't mention a thing, they might need a little more guidance and supervision. As I was talking to Abby (Abbie or Abbey), she walked off. Who teaches this? She was nice until she wasn't. Withholding information because I specifically didn't ask if the poster was correct? It's a Tuesday! Family night is $2 scoops. Update your system, inform your customers, fix it somehow, and learn customer service. Be better Baskin Robbins! read more

They couldn't do a refund over phone. They wanted me to take back the cake they made a mistake on. Mind you it's Father's Day and why would you want a cake back! Not smart especially with all the COVID-19 going on. I don't live in Dixon otherwise I would have taken the pictures to them. Last time I will order anything from there. read more

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Who doesn't like multiple flavors of ice cream. Staff is a bit of a mess but never to much of a wait

Baskin Robbins as a whole is incredibly overpriced however, I have given this one a try a few time for the simple convenience of the drive thru. Never again. Chocolate sauce is NOT hot fudge. It shouldn't be as runny as water, and when I spend $7.00 on an oreo sundae and 20% of the cup isn't filled and there is NO hot fudge, mind you, I let them know I came for hot fudge however there is runny chocolate sauce. This is the second time in a row I have ordered a sundae with hot fudge and the second time in a row I have not gotten it. I also didn't mention, the gal at the speaker acted as though I was an inconvenience, she asked me to turn my car off (it's a Nissan Armada, nothing fancy or souped up about it) and spoke so low I was unable to hear her. When I asked a question about the kids ice cream, she mumbled to the point of me just agreeing. Next time I will spend the time going to Coldstone in Vacaville or at Safeway where I can get a quart of ice cream and a jar of hot fudge for less then the over priced, not filled sundae with no hot fudge here. So disappointing read more

We live in Fairfield, but we to an event that got cancelled in Dixon and no one notified me so to cheer my son up I took him to his favorite ice cream place! The blonde lady who gave us our ice cream was just so sweet and cheerful it made our day!!! read more

Went thru the drive thru...the single scoop looked like a child's scoop, handed to us melting, the Oreo Sunday wasn't to the top of the container. When we asked don't you put lids on the worker just looked at us dumb. read more

Absolutely great ice cream shop. I visit Baskin-Robbins almost every other day, the staff is extremely helpful and I am always greeted with a smile. I have never had an issue at this Baskin Robbins. Drive-thru is available but I never use it because I usually always go inside. Overall great customer service, great ice cream. Definitely a must for ice cream in Dixon! read more

Baskin-Robbins - Great service! - Desserts Near Me - Dixon, California

They seem like they hate it there. My biggest problem is that they close early just about everyday. How they get away with it idk but you have to go an hour before closing or you won't be getting Update: they're still rude read more

I stopped at this baskin Robbins on the way home from Vacaville outlets and ordered a milkshake through the drive thru. I was handed the milkshake and asked for the whip cream like EVERY SINGLE PLACE OFFERS WITH A MILKSHAKE and was proceeded to be charged .80cents for the whipped cream... absolute joke get it together people. I've been a bartender for 11 yrs and have never been charged for whipped cream on a milkshake anywhere I've been.. will not come back next time I'm passing through I'll go somewhere where I'm not charged for ridiculous stuff that I order. read more

Nice people but they don't know how to make drinks. I specifically said I don't want coffee in it because it was for my kids but guess what was in it! COFFEE yay read more

Today was the last straw. I have given them multiple chances on them to make a correct Sunday the way I want it ordered. Every time I go here they seem to mess it up. I ordered 2hot fudge Sunday's and I get to Sunday's with chocolate syrup. There is a difference and your clerks should know that there is a difference. Or they need to stop watering it down. When I went in and told them they were made wrong they said they used hot fudge. Hot fudge is not runny all the other Baskin Robbins has the right hot fudge why do you not have hot fudge? It's either you don't actually carry it or your watering down. If your not going to carry it then just take it off your menu board. Plus there portion size is under weight too. I won't be going back. I've tried to give Dixon my money and support but I'll just stick to the one in Vacaville. read more

Got a 31 below soft serve (Large) and not even HALF of the cup was full!! Baskin was always the best don't know what's happened. read more

Baskin-Robbins - a cup of ice cream with a pink spoon sticking out of it - Desserts Near Me - Dixon, California

Who doesn't love ice cream? Baskin Robbins is synonymous with ice cream in America! The staff is always prompt and friendly. Did I mention they have a drive thru? I've never used it because I enjoy sitting at the table outside to enjoy my ice cream in the warm sun, but it is an option! read more

We went today got a big order of Seven cups and let me tell you this has been twice this has happen to us. I went back and Anna told me to bring it back so I did. When I get to the drive through I ordered the two items that were wrong one I did not get the other was wrong, she says where's the cup. I said really with pandemic I was stunned she asked for it...Anywho she comes back with two cups without lids and I said first of all, why is your mask on your neck and your are talking all over my cups without lids. She replies my manager knows I wear my mask like this and she replies for your info I don't have Corona virus after I told her it's the law to wear the mask. I asked her to make my order again, and then I said did you use the same cup I brought back. She replies No I took out the scoop you half ate! Really I told her please have someone else too make my scoops who's wearing a mask and too put lids on them. please. She closed the door and said I don't have Corona and closed the drive thru window. It was around 8:50 pm or so and I asked for her name and her name was Anna. And then Rudely laughed and said Bye And closed the drive thru window. read more

I came here at 9:56 pm and ordered 3 large milkshakes and they were very helpful and patient. You can really tell that they enjoy what they do! I was helped by a young man and woman, and the shakes were very tasty but a bit expensive. I will be coming back! Maybe a bit earlier... read more

Threw my dear friend a surprise party over at Mary's Pizza (see review) and ordered her an ice cream cake from here. She may be an adult but that doesn't mean she doesn't want a princess cake. We called and ordered this over the phone describing exactly what we wanted and they did an adorable job. And it tasted delicious too! Who doesn't love cookie dough ice cream? read more

Baskin-Robbins - The adorable little frosting bushes and roses were our favorite. - Desserts Near Me - Dixon, California

Great ice cream! I usually visit there about once a week, and have had no issues. Mostly teenagers working there, but they are nice, and usually pretty quick. read more

I'd love to give it a much higher rating, but I was extremely deterred enough from my experience the other day to where I simply cannot do that. On entering the store we located a fair amount of misplaced cash belonging to some prior customer. After notifying the employee of the money she told us to place it in their tip jar, instead of placing the money in a Lost & Found/holding it aside for the potential owner. Ultimately it left me disgusted with an extremely bad taste in my mouth- no effort was made to cue in on whom it may have belonged to, but instead the found money was taken for herself. Aside from this particular event, and employee(s) working at the time, the rest of the staff has been wonderful. ..And of course the ice cream was excellent. read more

Horrible thin milk shake. Used to be good. Won't come again. So disappointed. Waste of money.

I get that teenagers need jobs too- but the slow service isn't acceptable when I'm the only car in the drive through. After the long wait, I got home and enjoyed 3/4 of my shake only to then slurp up a long disgusting hair. read more

We had a young lady helping us that seemed to not want to be working. We have a family of 5 and every time she would ask what else she would practically roll her eyes. Making our smoothie she was laying her head on the machine. Not friendly service at all. But ice cream was good. read more

VERY VERY disappointing tonight! My kids and I went here to get some smoothies and milkshakes. And the two girls working were so slow. The one twit was just talking shit. You could tell by the way her body language and the other girl was talking with her. We were in line for over 15 minutes. Thats from ordering to the window. We WAITED and WAITED. If I didn't promise the poor kids. I wouldn't have waited. If we would of went inside i don't think it would have taken that long. I work in customer service. And its hard i know. So i didn't give her a hard time. But dang keep it movin!!!!! read more

Who doesn't love ice cream, the employees here are nice and are always very patient with my two year old deciding which ice cream he wants lol read more

Went there this evening and they were super busy. I was impressed with how well the team came together and got all the orders out super fast. It's a very young crew and they do a wonderful job. They were all very nice and had great customer service! read more

We usually stop by here on our way back home (Sierra Foothills) from the Bay Area. This past Sunday, we stopped by at 11:10 (they are supposed to open at 11:00) to get some ice cream and the front door was locked. Looked inside the window and there was one employee there moving the ice cream around. We knocked on the door and she looked at us and continued what she was doing without acknowledging our presence. We decided to go to McD's next door to get something to eat and come back later. when we returned, not only was there a car in the drive thru, but the door was still locked and we knocked again (at this time, it was close to 11:20) . She again looked at us and ignored us. We ended up leaving. Not only rude but lack of customer service. read more