I ordered and picked up a birthday cake for my daughter's 24th birthday Never tried one before, but figured they were a little smaller as compared to some of the other ice cream cakes you order. We went ahead with a mint round 6 to 8 inch. They did a wonderful job and it was quite tasty. Price is very reasonable and I definitely would order again. read more

Cold Stone Creamery - Birthday cake - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

I scream, you scream we all scream for ice cream. Yes we eat ice cream all through out the winter and cold stone is probably our favorite spot. Or maybe tied with Baskin Robbin's. But this is about cold stone. I love the greeting when you walk in. They are always helpful with tasting the flavors and The Founders Favorite is like the best mix ever!! Really, the quality is always consistent and the ice cream cakes are actually really good too. We also grab to go but there are and few tables if you want to enjoy the ambience and watch everyone come in and create their unique blends!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

Horrible customer service and rude employees. If you have an issue they don't have a manager?? I'm sorry what?? Clearly there's no manager here and it shows. Go to another location if you can don't support Vacaville location then read more

I've always had great experiences at Cold Stone, which is why this visit was so disappointing. We came in yesterday and asked if we could get the Dubai ice cream with half banana ice cream. The employee told us no, saying corporate doesn't allow that, but that we could add things on. So I said okay, can we just add banana ice cream then? She again said no, only toppings could be added. Because of that, we ended up ordering the Dubai ice cream and a separate banana ice cream. When we got them, the banana portion was noticeably smaller compared to the Dubai ones, even though we ordered the same size. When I politely asked why the banana ice cream was less, the shift lead, Sydney, said "I don't know, I don't know what was ordered," and walked away while I was still mid-sentence. That felt extremely rude and dismissive. We then spoke to another employee at the register, Mika, who was very kind and helpful--he offered to add more banana ice cream to make it right, which I really appreciated. Thank you, Mika! While we were sitting and eating, I also noticed Sydney being rude to other customers for no reason, which made the whole experience even more uncomfortable. When I asked to speak to a manager, I was told there wasn't one on site and that Sydney was the shift lead. At that point, I declined and decided to leave this review instead. This is the first time I've ever had such a negative experience here. I'm hoping this was just a one-off, but the customer service from that employee really needs improvement. read more

Good ice cream with lots of options to choose from. Everything was fresh, and the staff was friendly and helpful. Indoor and some outdoor seating available :) read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

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Kenzie did an amazing job helping me with my son's 16th birthday ice cream cake. Very nice and clean place to come and get your favorite scoop any day of the week! I wish I took a picture of it to share but we ate it. I'll be back again soon read more

I ordered a cake for a family member online and what we received did not look like the picture. The taste was good but unhappy that it was very plain and not decorated like promoted online read more

Though I do like the ice cream here, it's a bit pricey in my opinion. They have variety if flavors. read more

I made an order at 8:30 am this morning for delivery for a ice cream taco and another ice cream. It was supposed to be delivered at 12:15. I had surgery and can't drive, otherwise I would have picked it up when they opened. At 12:15 I got a message that my order was cancelled. No explanation, just a text that it was cancelled and to call the store. I called the store and was told very rudely and abruptly that the ice cream taco was sold out. I ordered at 8:30! It was only one taco. They obviously didn't make the orders first in first. My fault for thinking they'd honor the orders that were there first! They didn't even try to call me to see if I'd like to replace the taco with a different ice cream. Just the middle finger from them. read more

There's a guy named Brainley or something similar very very patient with kids I noticed it with the family before me and he did the exact same with my 4 young kids who are extremely impatient to grab dessert and they all want a topping and he was so so kind. Before I left today I told him I had to do a survey on him and hope someone reads this and lets him know please keep up the good work. It matters to families and if it wasn't for him I would not have returned , it's chaotic with my kids and he made it easy. read more

We visited this Cold Stone last Saturday 11/4 around 7:50-8:30pm. It was a long line however it was a Saturday night so we had no issues waiting! Upon arrival we were greeted even though the place was packed. All employees were helping all of the waiting customers. There was one lady who was verbally attacking the staff with her family but the employees all remained calm and professional. I felt like no matter what solution they offered the lady it just wasn't good enough for her. I felt bad for the employees having to deal with an adult throwing a temper tantrum while they were so busy like that. There was also a separate line for online orders and door dashers! One man arrived exactly one minute before we entered the store and was so rude to the staff about how his order wasn't ready yet. He was like "I've been waiting for a whole two minutes what's taking so long" and kept showing his phone to all employees. Not sure why he is a door dasher if he lacks patience. Anyways, again employees remained professional and continued greeting new people upon arrival. Finally it was our turn! We ordered two customized ice creams which were fully packed and had a good amount of mix ins, the gentlemen helping us was extremely friendly and so was the young lady. They both asked us how our night is going and were extremely friendly! We sat down inside the shop and had our icecream! The tables were clean even though the were busy and they had good family music playing in the background. Overall I would rate our experience a 10/10. I applaud the employees for keeping there cool whilst dealing with a bunch of BS read more

I went to Coldstone late night early this week and today for first time and service was amazing! Keela served my ice cream it was delicious. Workers very kind and respectful. Thank u Keela and Coldstone! read more

I go through moments of being so addicted to Ice Cream. This has been the summer of Ice Cream for me. Cold Stone never disappoints. I am a huge fan of being able to order online and bypass the line of people waiting to order at the store. There is nothing as good as walking up to the cashier to pick up my package of Ice Cream. The app makes it too easy for me to make an order and pick it up but I will not complain. The staff has always been attentive and helpful. I haven't found my favorite mix. I need to keep coming back and trying all the flavors. read more

***ATTENTION COLD STONE MANAGEMENT*** This review is on the service I experienced today alone. Tell me why my family of 4 waited 45 minutes for service?! It's 105 degrees today in Vacaville and we came to cold stone for some relief and a cold treat. There are 5 employees behind the counter and only 2 of them on the ice slab? After 30 minutes I finally asked one of the girls, why weren't the others helping this super long line? She advised that they were training. I witnessed at least 3 groups of people walk out because of the wait. The place was packed, at least 15 people in line and yet, they're "training"?! When I got to the front to pay for our ice cream, I asked the girl, Keona, if she was the manager as she was the one training the other employee. She said she was a shift lead. I asked her why she wasn't helping the line? She advised that she couldn't have the trainee just sitting there doing nothing. But you can have me waiting for 45 mins?! Cut the line down and then pick back up with training girl! Make it make sense! I told her that it's super frustrating as a customer to see only 2 people working and that today was a bad customer experience. She apologized and advised that she called everyone in and that her manager messed up on the scheduling for today. And that may be so, but you as the shift lead should have owned the fact that your customers were waiting way too long. We come first. Let that trainee jump in there. On the job training is the best way to learn. Also, Keona, professional tip - never throw your leadership under the bus. You represent cold stone so you are all one. I hope your manager reads this because if anything, today's experience is a direct reflection of how they trained you. They got to do better. Shout out to the two ladies working their hearts out. We appreciated your help even though you both looked like you couldn't stand your jobs. I sincerely miss the old cold stone service where they would sing and greet you and be smiling. My family LOVES cold stone but today's trip was disappointing. Fix it please! read more

Cold Stone Creamery - "Training" on the register while the line is 15+ deep and only 2/5 employees are on the ice slabs?! Make it make sense! - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

Small location in a strip mall near the outlets with ample parking. Maybe 12 flavors in total. I had strawberry with a brownie topping. It was really good but had chunks of ice in it. I hate that. There were 2 ladies working who seemed nice enough. There are a few tables for dining in but it was a gorgeous day so I took mine to go. read more

Small location but convenient among many other stores in the blocks around here. Clean, the lady that helped me was nice, and the food as expected which was nice Doesn't have the restroom open at this time so had to use the one at Jamba Juice next door. read more

Cold Stone Creamery - Chocolate Devotion - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

I'm incredibly impressed by the customer service at this location. The ice cream is always delicious, was surprised their smoothies are amazing too. read more

Awesome customer service! Every experience has been very pleasant . The ice cream and shakes are the best in town

Of course ice cream is great. Being sensitive to dairy I was so happy to see a non dairy chocolate ice cream. Now non-dairy ice cream can be super icy and grainy. This was not it was very good! The people that work there are also very nice and thoughtful. It can be a bit slow at times I believe due to not having enough staff but they are doing the best they can and provide good service read more

This is the 2nd time I've visited cold stone and it's not open at the right time. This morning the sign and website says open at 11 am. Today at 11:08 not open, no lights on and nobody inside. I was trying to buy a Christmas gift card but no luck. So frustrating so I went to baskin robbins who was open on time. read more

Staff was so rude, the three girls working were too busy making fun of customers after they left about how they were standing in the wrong place for "too long" and complaining about how many of a certain ice cream they had to make all day. We waited about 10 minutes before we were even acknowledged while we're listening to this. There was 1 set of customers in front of us that was already being helped so there wasn't a huge line. By the time it gets to our turn, I told her I wanted a cone, she gave me a cup... I wasn't going to fight her on it due to the experience we already had. She practically slammed my cup of ice cream on the counter and said "HERE" and then proceeded to help my boyfriend. Mind you we have both worked in customer service, we know how it is dealing with the public. I'm on the side of if the customer is rude, by all means bite back but we were nothing BUT polite, patient, and got super simple items. On top of ALL of this, my chocolate chip cookie dough tasted like coconut... read more

Customer service has always been lacking at this location, but at least you could get ice cream. The "2 week renovation" is entering its 6th week closed with no opening date. Nothing like buying Cold Stone gift cards to take family out to during the holidays and having the store be closed. Hope this renovation comes with some new staff and training. Dennis Lim should take some ownership and accountability of his business read more

I went in this morning and the worker Destiny was very nice and helpful. We chatted for awhile and I definitely will be coming back again!

Always love there cream. Like to be able to add in things you like. Like it like it like it

Employees were helpful and kind so that is why I'm leaving a 5 star review but the manager Rona or Rana was awful to the employees. I heard her yelling at them and speaking incredibly condescendingly. Do better and please get them a new manager. read more

What a bummer we can't try samples due to CoVid anymore, but understanding! The staff was awesome as always, very chipper and fun. No singing when we tipped but she said thank you and was grateful! They were rather busy! Love cold stone! Hands down best creamiest ice cream in town. They never seem to disappoint when it comes to the many flavors. Cotton candy and gummy bears is my personal fav, however my daughter enjoyed the birthday cake in a waffle cone! (If you have a sweet tooth, you'd def enjoy it!) read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

CAKES!! Their cakes are bomb!!!!! I really wanted to give a shout out to the staff who were on point when I said I wanted decorations for a unicorn theme. I bought my decorations on amazon and described them how I wanted it to look like. When I picked it up and put the topper on it was so beautiful!!! My sister LOVED it and expects it every single year now. Unfortunately my sister loved the looks of the cake so much she didn't cut it that night. Yea guests were disappointed but it was because the cake was so beautiful. She saved it for her daughter!:) thanks cold stone staff! read more

I'm a regular at the Fairfield location. I always get the cookie doughn't you want some with 3/4 of their cookie dough disk by request. I find the ratio of cream to dough much better. Anyways, Annie served me around 8 pm on Veterans Day and for some reason she was mad I asked that. So what did she do?! With her passive aggressive attitude she happily agrees to just put in 3/4 of the dough but then continues to add 5x more syrup and double the usual chocolate chips. Did I try it? Yes. Was it good? Nope! The cashier who rung me up was kind and friendly. I came back in to get a refund and the another girl offered a remake. I just wanted a refund. Annie ruined my cravings for ice cream tonight and ruined my business at this location. I commend the other two girls working they have great customer service. Just need to check with that Annie horrible service. read more

Cold Stone Creamery - On the left, how my Cookie Doughn't You Want Some usually looks like. On the right, angry Annie's creation - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

This place has the worst customer service. These young girls are in here talking to each other and moving slow while there is a line of customers. read more

Haven't been to a coldstone in a couple years so we decided to pop in. Clean store with friendly staff. I got banana ice cream mixed with Butterfinger pieces. My husband got coffee ice cream mixed with roasted almonds. He got a small, I got a kids size which is served in the same sized cup but costs half as much. So that would be my tip, get the kid size of you want a smaller portion at a better price which also applies to the signature mixes too. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

Yall gotta shut up. This be good asf. The ice cream cake is so good. Service was fast and it was clean so yall on sum

Today the staff was more interested in standing at their door to the kitchen talking, laughing and NOT serving their customers. I had to get their attention despite 7 customers in line. This is the weakest experience thus far. I generally over tip. Like 8 dollar order, 5 dollar tip. Today, service sucked so bad that they should pay me. We will have to look for another location going forward. Would not recommend. Has nothing to do with Covid. read more

They don't sing. Even if you tip and tell them it's your sons birthday. No singing. No song. The spokeswoman said no one ever taught them the tip songs. Don't ask or you'll be rewarded with attitude, teeth sucking and eye rolls. I ended up telling my son to input the tip in the jar and so I sang the song myself! Poor attitude. Poor service. Go to Fenton's. Update *** Singing isn't mandatory *** But a good attitude should be. read more

Cold Stone Creamery - No song - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

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Purchased an ice cream cake. My son cut himself a huge piece. toward the end, he started gagging . The cake smelt and tasted like strong chemicals, possibly bleach.We sent family members a piece of the cake one which was a one year old . They to called complaining to me about cleaner smell/taste they are throwing up. I immediately took it back. Spoke with owner Rona she did not apologize,take accountability just got defensive, and stated they use no chemicals. She should definitely help herself to a slice of that cake cause there's chemicals 100% in it. Do not recommend this place!!! read more

The staff here are great! They accommodated my allergy better than 99% of ice cream places I've been to. They offered to use completely separate surfaces and utensils to avoid cross contamination. Also the ice cream is great! read more

Cold Stone Creamery - Dark chocolate ice cream with peanut butter - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

Other than the entire cookie still whole in our ice cream, it was pretty good. This was the Cookie Doughn't You Want Some read more

Cold Stone Creamery - Other than the entire cookie still whole in our ice cream, it was pretty good. This was the Cookie Doughn't You Want Some - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

This location is now under new management and you definitely can tell the difference! Employees are really nice and if you want to get sample of the ice cream they will give you a sample. Clean and well maintained. Best Ice cream I've ever had! The ice cream was absolutely delicious!!! I had a large waffle cone/cup with coffee ice cream and a Butterfinger mix-in, which was really decadent, yet not too sweet. The shop was in a perfect location for strolling around while enjoying some wonderful ice cream. read more

We visited this ice cream place a week ago. We were uncertain whether to fall in line or go somewhere else as there were at least 6 people ahead of us. But, the line went up so fast that we didn't realize it's already our turn. The crews are really friendly and accommodating. They are very patient and with smile on thier faces. Mud pie mojo ice cream signature is really the best! Will be back soon! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

I stopped at Cold Stone Creamery and there were two girls working on to go orders. I stood there and waited for a couple minutes. One worker finished preparing her to go order and then she went back to working on another to go order. I left and went to Fentons where there was someone to attend to in person customers. I know things have changed during the pandemic. However if there are two employees, one should serve the in person customers. read more

Yummy ice cream and cakes. The service was great and employees are friendly. Thank you!