I heard Baskin Robbins had vegan options, so I decided to check it out. When I went, they had a Nondairy Lemon Sorbet and a Non-dairy Jamoca Chip flavor. But the Jamoca Chip was the only one without a proper tag, it was handwritten and didn't list any ingredients. I asked the employees if it was vegan, but they said they weren't sure and couldn't guarantee it. When I asked if they had the ingredients available, they said no. So I sat down and looked it up online myself. I found the flavor on the official Baskin Robbins website with the full ingredient list. I showed it to them, and they said, "Oh yeah, that's it." So I ordered it. It was good, not great. They share the location with Togo's. It was also kinda stuffy inside. read more

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Super friendly staff and they have really good dairy free ice cream they only have one flavor but wish they had more my partner likes the regular ice cream here too i had to come back because place was clean and ice cream was good read more

Stopped by just before closing to see what kind of sugar free flavors they had. They always have two no sugar added flavors and I got a little scoop to treat myself. The young girl working the counter was so nice and let my try a taste first . She had also just mopped and warned me to please be careful. I appreciated her attitude of professionalism and concern. The shop was clean and well laid out for many guests to enjoy. I can see having a birthday and bringing the whole team or class here to get an ice cream. read more

I've been here so many times over the years, and my experiences have been consistently okay. Most recently, I came in last week to enjoy my birthday scoop. Clearly, I didn't read any of the multiple reviews that mentioned roaches before doing so, but what's done is done. While I've never personally seen a roach inside of this location, I can vouch for the fact that it's never clean. Last time was kind of weird, because the Togo's side of the store was mopped and roped off, while the Baskin Robbins side was still open, with dirty tables and floor. The outside tables are especially dirty. I'm not convinced that they've ever been hosed down. Aside from the refusal to maintain a sanitary environment (which is automatically terrible customer service), the customer service was great. I was greeted right away. The kid was friendly, and my scoop was full. I tried the Spicy 'n Spooky 2, and it was... interesting. White chocolate ghost pepper ice cream with blood orange flakes. It wasn't bad, but I probably wouldn't order it again. Will I come back again? Probably not. The actual pictures of roaches posted by other reviewers really put me off. read more

Baskin-Robbins - My birthday scoop of blood orange ghost pepper ice cream! - Ice Cream & Frozen Yogurt Near Me - Folsom, California

I just want to give a huge shoutout to Gale at Baskin-Robbins for going above and beyond to make a last-minute birthday cake happen for my nephew. It's so rare these days to find people who genuinely care and are willing to go out of their way to help--but Gale did exactly that. She was kind, patient, and incredibly helpful. Despite the short notice, she made it happen with such a positive attitude. The cake turned out perfect, and it truly made my nephew's birthday extra special. Thank you, Gale--you're a gem! We need more people in the world (and in customer service) like you. read more

Called this store for a last minute custom photo cake for a birthday. Not only was this store able to accommodate the order they also were able to deliver it. Great service and I highly recommend this location! read more

This place apparently decides arbitrarily if it will honor Boys Scouts camp cards or not. (This was prior to the expiration date, which is 12/31/22). Guess it depends who is working. On a side note, their scoop portions are not very generous! Figured with the inflated prices the scoops would at least stay the same. read more

Baskin-Robbins - This place did not accept the 2021 Boy Scout Camp Card today. - Ice Cream & Frozen Yogurt Near Me - Folsom, California

The lady at the front was really racist towards me and my family. She had the Indian staff work with us because we were brown even though we were all born here and all have lived in this country our whole lives. She wasn't at all busy and helped serve the next white family that came in expeditiously. It's embarrassing that we can still get treated like this in 2024. read more

ice cream i love it. it was so good i had to get one from my mom to make it for me lol but it's so good and it's worth trying every single flavor read more

I came in after work with friends and they had variety of choices to pick from that other Baskin Robins did not, the services was good, with this young guy and the ice cream itself was amazing ! read more

Absolutely horrid service by the young lady at the register. Refused to serve me although was compliant with the customers behind me who ordered a much larger order than I. read more

Ordered a cake to be picked-up at 4:00 and get a call at 1:00 saying they don't have buttercream frosting. even worse they said they don't even use it. so WHY is it an option? horrible customer service! read more

I always come here, and today I wanted to leave a review, you guys need to keep our Folsom store clean, very disappointed. It's an average place to hang around. They have yummy ice cream but the atmosphere is not the best. Mocha fudge is my favorite out of their ice creams. I will rate this place 5/10. read more

Just went out for ice cream and we were so disappointed. There weren't any customers and we were served quickly but there was the tiniest amount of hot fudge I have ever seen on our sundaes. The scoops are always small but this was just sad. We realize times are tough but don't rip off the few customers you have. We left a generous tip but really wish we hadn't after seeing how little we got for our money. read more

Good Ice-cream! Nice Staff! Average Place! Good Ice-cream! Nice Staff! Average Place!

Awesome cakes once again. Thank you to both cake designers that brought my idea to be reality. Love it. It's hard to find designers to work outside of the "baskin robbins designs" only albums exept here. Hope they will be around for years to come. read more

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Don't order a custom cake here I just came to pick up the cake and it was a complete disaster. I had such high hopes of fulfilling my daughters birthday wishes with a her favorite mango ice cream cake and wanted to surprise her with a pug puppy for her birthday and this cake was party of the reveal plans. I'm livid that they ruined such a special day that we put so much thought and planning into. They scraped the picture off of this random family and gave me a plain cake because at that point I couldn't leave without a one - the party was in an hour. I'm beyond disappointed. HUGE HUGE let down. I don't blame the staff that had to deal with me at pickup, they did the best with situation at hand. I do blame the owner who I never got a response back from- Lasitha whom I was in contact with prior. No apology. Nothing. Apparently she only wanted to refund me 10$. I really should have read the reviews before I opted to order from here. read more

If I could give 0 stars I would. Unclean, beyond poor customer service to the point of flat out rude. Many other complaints on here about the rudeness of employees.. As one other review stated, they are scamming customers and trying to skim off the top by using kid size scoops. Do not go to this location. Not worth the headache and they do not care for their customers. I will not be back. read more

Found 2 roaches dying/dead out in open basically. One in the hallway to the bathroom that I saw without even looking. Then the other in the corner of the store. Never eating here again. And they got my order totally wrong. There could easily be more roaches since I barely looked. 1 of the employees at least does not speak good English and is not nice. read more

Baskin-Robbins - Found 2 roaches dying/dead in hallway n in corner. Could easily be more. Never going here again N they got my order totally wrong. - Ice Cream & Frozen Yogurt Near Me - Folsom, California

Slow customer service To much talking with others and not helping customer Took 10 minutes to make a milkahake The guy didn't know how to make a sunfay read more

Stopped in last weekend. My chocolate covered cone was old and didn't taste right. My gf and my ice cream was bland obviously old. Pretty disgusting experience. read more

By far, the WORST Baskins Robin's service and product. Had ordered and paid for my kids birthday ice cream cake one day before. I show up the next day and they forgot the cake. I had to wait 20 minutes for them to hurriedly "make" and improvise a cake. This messed up our birthday party plans as we had to take the kids to the movies with no cake. The manager Kaitlyn did not offer a discount or anything to alleviate this very upset customer. This improvised cake was a mess and the dough wasn't cooked all the way. Overall a complete mess and horrible experience. read more

I love this place! Great customer service every time I've ever gone. The gentleman tonight was super sweet and gave my little year and half old son a little waffle cone. So nice I always enjoy coming here. read more

Ordered a banana royale and got a banana with two kids size scoops of ice cream. I got a taste of Ice cream with a slap of banana. I should have just ordered bananas... Not to mention, she had messed up the order the first time. I'm ok with the fact that she messed up once, as We are only human and it's understandable, but then not to give me what I ordered a second time. I am just disappointed. All you have to do is listen to your customer. read more

I online ordered an ice cream cake for Easter. The picture of the Speckled Egg Cake looked cute. When I picked it up on Saturday, it looked terrible. The decorations were sloppy, writing was awful, it was missing the sprinkles on the grass, had 2 instead of 4 eggs (which weren't even egg-shaped), one side was smaller than the other side, and smaller than expected for $39.99. I tried talking to the decorator and she was quite assertive and dismissive of what I had to say. read more

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I requested a sample of the Flavor of the Month to see if it would be a new favorite of mine. I was told "there is no trying". What? How can an ice cream store not give out samples of new flavors? I couldn't believe it! read more

If I could give a lower star rating I would. If its an important cake go elsewhere cold stones in EDH but not here. i put my order in for custom all icecream cake Monday at 2pm and asked if it would be done by Wendsday morning its for a party and due to religious reasons it must be all ice cream without cake. I was told it would be no problem to come in Wens morning to pick it up for a noon party. Wens come and i show up and i am being told its not done.How long before it can be done? a few hours more time the better it needs to set. well its ten and party is at noon. i still have to get the pizza from a kosher place and the balloons in south Sac..i say okay i'll drive grab the pizza ( pick up time for the pizza was 11 preordered this too) drive there back at its 1 pm im late but i got everything!! ridding high. 31 flavors tells me its not safe to take it too far..they give me a box and ask me to fill it with ice. i displace the folks with soda ( ice and soda are all in the same machine) and a line starts to form behind me. People are getting upset with me because I'm taking all the time to get the ice from the ice machine and now there's no more ice for them...i grab the cake and head back down to the office ( downtown and j street) with cold pizza and this cake resting on a box of ice..no packs nothing but melting ice. i get to the office around 2 and half the folks went back to work the other half ordered sandwiches from Subway. I show up to a party with a melted cake ( see pics) cold pizza ( its been 3 hrs since i picked this up) and a box of ice water leaking into my truck. the rub in all this was the better than you attitude and no personal responsibility to the fubar situation they put me in...the ower emailed me ( after i contacted the corporate office) never said sorry never say anything other than call me and what do I want. Oh they gave me three kids icecream cone passes for the goof...i toss them into the trash thanks but no thanks, i wanted was an apology nothing free just a simple we are so sorry because all of this domino effect. they suck they come off as they dint make mistakes and its your problem not mine self centered selfish attitude. GO Elsewhere read more

Baskin-Robbins - melted cake that fell completely apart when cut.half the cake slid off and was a milkshake --thanks Cameron Park 31 fails. - Ice Cream & Frozen Yogurt Near Me - Folsom, California

Wow... where to start.... I have always liked this Baskin-Robbins ever since I found it. On the outside there is a sign that says 10.99 instead of 9.99 for the 2 quart. I get there is a new owner but you don't have to cut costs on something that doesn't make much profit. Ok, first impression not great. Inside the store, I am greeted by a man and doesn't tell us any recommendations or seasonal specials. Nada. We ask for a mint chocolate chip single scoop and a Cookies and cream. This is what told me. "We are out of those flavors because we messed up our ice cream order." Ok, so you run out of your most popular flavors. Great. Also it's because you messed up the order? Poor management so I advise you that beware! Don't go to this Baskin Robbins. This is my last time. I hope you take my advice. read more

Stopped here during my lunch. Thank goodness for Baskin-Robbins for open early; my ice cream craving has been satisfied. Baskin-Robbins has never failed me. I tried their peanut butter cup ice cream and it was delicious. The staff was quick and efficient and very friendly. No issues with parking and plenty of places to sit. I'll definitely be back especially since summer is around the corner! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Folsom, California

If I could give zero stars I would. I pre-ordered an 8x12 cake for my son's birthday party to be picked up a week later on the day of his party. I chose Baskin Robbins because it was less than 1/2 a mile from the party venue. So, in I go, 45 minutes before the party, to pick up the cake. The lady tells me that their cake person is in the hospital, so they don't have any cakes, and that they'd called everyone who had placed an order. Obviously not. She asked to see my receipt, which I show her. She then tells me that they never got my order. Really? They had no problem taking my $50 and I have a party that I need a cake for. Deep breath. She offers one of their pre-made cakes out of the freezer and points to a teeny tiny one that, according to her, is exactly the same. Ahem, no. I ordered a full sheet, 8x12. (Never mind that it was supposed to be cookies and cream and not the sad flavors they happened to have in stock.) She argues that the mini ROUND cake is 8x12 and that it feeds the same number of people. I pull out my receipt again and show her that my "rectangular" cake feeds 16-24 and not 12-16. I also threw in a quick math lesson on the difference between diameter for round objects and length x width for square objects. Anyhow, at that point, I was done. I took the refund and drove straight to Cold Stone where I found two delicious cookies and cream cakes in their freezer. The young lady at the counter even personalized them really quick. Party saved thanks to Cold Stone. Next time, that's where I'll go to begin with. read more

Worst service ever. Seems like the same young man has worked here for years, yet still hasn't a clue about customer service or even helping in general. Typical college aged air head so Im used to it by now, but today he literally had hickies covering a majority of his neck, and he was proud of them. Somebody get this dude help. read more

Who could go wrong with 31 flavors to choose from? What can I say... It's Baskin Robbins. They've got an ever evolving selection, and it seems to never sit long enough to have any issues at this location. They also have a bunch of Ice-Cream cakes here, which are always a hit. The Folsom location typically sees a steady business, but nearly never a line. Good staff. Well managed. This location is also shared with a Togo's... Stick to the ice cream to be happy. read more

My son's birthday cake came out beautiful. Dinosaurs are his favorite. I loved the creativity with the volcano and lava. Thanks so much, Debbie! read more

Baskin-Robbins - Dinosaur birthday cake with white cake, mint chocolate chip and icing on the birthday cake ice cream. - Ice Cream & Frozen Yogurt Near Me - Folsom, California

Stopped by here the other night to redeem a couple of coupons we had. I had a free birthday scoop of ice cream, and my hubby had a coupon for a free pint of ice cream (received for donating blood). I regretted picking the Reeses Peanut Butter ice cream, as my little kids scoop didn't get much peanut butter :( I should have picked the Mocha Almond Fudge. Oh well- I made my bed. The gal was very nice and scooped our ice cream accordingly- so what more could I ask for? read more

Not a good experience. Poor svc. Untrained employees. Not well trained or set up for social distancing. No leadership. When u make ice cream a bad experience. Along ways to go read more

Using a child's scoop to make a sundae because milk prices are up? Turnover seems high. Worst is .. Gold medal ribbon ice cream is now so, so bland. Hey owners, if costs are up, raise prices. Or change menu board to reflect regular versus child scoop pricing letting customer choose. Sugar cones also seemed cheapened. One of the biggest reasons for food service failures is management failing to understand customers know when ingredients have been cheapened or otherwise compromised and in disappointment don't complain, they just don't come back. read more

Wish I could give zero stars. The girl with the brown short hair and highlights is the biggest b! Sorry you can't handle 4 customers in your store but don't yell at me because your sour. She made everyone uncomfortable and barked totals and commands at people. Also no I don't know what I want 2 seconds after I walk in the store, so didn't the people behind me after you also screamed "WHAT DO YOU WANT" at a group of nice friends who walked in a second behind us. You don't deserve to work in customer service when all you do is make everyone else's day worse! U suck! The store is disgusting and there was dead roaches. DONT bring your damn money here. Nasty! read more

My wife and I have been going to Baskin-Robbins at this address for many years and had great service cleanliness and prompt service with a good attitude. Today we went there and the offered a coupon buying a regular size Sunday and getting a second one for $0.99 . Today we got the Sunday she told me it was a smaller scoop because there's a kid scoop it was presented as a regular size Sunday. There service was terrible we had a Togo sandwich that was all so terrible very small the lady had a terrible attitude. I believe they're Indian and it really is no surprise that the people that bought it have no interest in doing business because they are terrible with customers make you feel like it's an imposition to serve you and I will be calling the corporate office because I've noticed many of the same kind of complaints. If I could rated zero Stars I would have done it and I was extremely polite to them the whole time please thank you everything. read more

The store is not that clean and the owner is very rude. They messed up some ladys cake order and as a result they forced us to wait a long time and watch the owner blame the lady for their mistake. Finally during our turn to pay the owner then stepped back in interrupting my simple transaction to deal with the cake issue again, after I was already being rung up. It seriously would have taken less than a minute for me to swipe my card. So entirely unprofessional. Luckily other Baskin Robbins locations are close by because I won't be back. read more

I love their ice cream and their staff is always friendly. I love their ice cream so much that I always order my birthday cakes here. Last year I placed an order online (it has to be 24 hours in advance) and when I came in to pick it up the girl said that she couldn't find my cake and asked me when I ordered it. I told her and she said "oh, our cake maker has been out of town so that's probably why" and I was of course a bit upset, but she said I could choose any of the cakes inside the fridge they had. Luckily they had the exact cake I ordered and I'm thinking it was mine but she probably just didn't know it was placed there or whatever. It didn't have any writing on it though so she offered to frost whatever i wanted on there and she threw in free candles too. Whatever, not a big deal. I got my cake lol. This year I ordered a cake from them again and this time everything was perfect. The cake was ready when my mom came and picked it up and it was exactly as described and super yummy. :) read more