Great experience at Cold Stone! The ice cream was fresh and tasted amazing. The staff was friendly, helpful, and made my order quickly. They had a great attitude and made the visit even better. I'll definitely be coming back! read more

One main point about Coldstone is that anywhere you go, expect consistency and quality. This is what I expect with Coldstone and you can expect it here. Service was courteous, responsive and fast. Would visit again. Clean throughout. read more

Cold Stone Creamery - Gotta Have It size of Birthday Cake Remix - Ice Cream & Frozen Yogurt Near Me - Folsom, California

Been coming here since i was a kid and i love the ice cream and the service. I love the welcoming environment.

Would give zero stars if I could. Was here today about 6:30 PM. It's pretty sad that you can't even go to an ice cream shop now without having your ears molested by the nasty disgusting music that the workers play in this place. The song they were playing was "shake your ass baby show me that you bad" I felt sorry for the families that were in there with their young kids that had to listen to that crap. Will never come back to this place. I would avoid it if I were you. They have immature teenagers running the place. read more

Great service and nice locations. Great place for families to get together and have some delicious ice cream!

I was dying to try the vegan Silk chocolate almond milk ice cream and is SO good!! This flavor was so incredibly creamy and delicious. And of course I mixed in Oreos. You can order this as a shake too! They also had other vegan options like watermelon and strawberry lemonade sorbet. The service was super friendly. They also offer seating inside. read more

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Honestly, this ice cream is just the ultimate mood fixer. Cold, creamy, and smooth. The best i ever had.

We arrived at 10 PM when they close at 10:30 and we're told they are not accepting customers even though there were three workers working. So stupid. read more

My experience was 10 out of 10. Ice cream was fantastic but the staff was even better! Definitely would recommend to anyone in the area to stop in and try it. read more

What the hell. My kid had put in a order and I happened to be close by and asked if I could get an order that placed. I thought no problem but whe I said I had a pick up and the name to the employee. A guy walked out of the back and ordered me like a servant to sit down and wait as I tried to reason with him that I was just regretting for a couple of milkshakes. I waited 20 minutes fir him get my order which was 2 milkshakes. I waited n waited. I asked again about my order. It was placed at 830.i believe he is the owner. He would not reason with me. He comes back out gives me a bage of ice cream and scolds me. Man I came in for a shake and get this Treatment. He didn't give me my order. it must have been someone's. But his stress outside owner sucks at colds read more

Calling all vegans! They have non-dairy (Silk Chocolate Almond Milk) ice cream!! Of course the waffle cones have milk and eggs, so you'll need a sugar cone, cup, or shake (with almond milk). They have so many delicious vegan toppings to choose from un-toasted coconut, fruits, nuts, and accidentally vegan Oreos and Oreo pie crust, graham cracker crust, Reese's PB sauce, rainbow sprinkles, pretzels, and sugar crystals. You're welcome *curtsies* read more

Cold Stone Creamery - Vegan, non-dairy chocolate almond milk ice cream is here!!! - Ice Cream & Frozen Yogurt Near Me - Folsom, California

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If you want to pay $10 for a smoothie that is half full to be asked if he can fill the rest up with milk since the portion was off this is your place. There was a guy who was pretty friendly who seemed overwhelmed with our order to begin with & a girl with glasses that kept walking in and out of the bathroom with her cellphone in her hand saying she's not clocked in yet so she can't help us. Horrible customer service & everything else. Go to a different ice cream place like Leatherby's or Handel's. read more

Honestly the ice cream is delicious however both times I've ordered from this location and bought cones I have not received the cones. After calling to get a refund for not receiving my product I was told it's because they haven't made any, so they just didn't include them in the order or let me know that it wasn't included or give me a back-up option? Good ice cream but if you want your order right go to a different store. read more

I got the French vanilla in the "Like it" size which is their smaller cup of ice cream for $5.99 with 1 free add in. I picked Oreo cookies and the server put a half Oreo cookie which was not mixed in properly so the cookie ended up on top. read more

Cold Stone Creamery - Like it size $5.99 - Ice Cream & Frozen Yogurt Near Me - Folsom, California

visited a couple days ago...and feel in love, I can't stop craving ice cream after this. this store has amazing servers, great management, and welcoming place to eat and have fun with friends. overall, best ice cream place in folsom, must visit!! read more

I placed an online order for myself and my kids and when I went to pick it up, I waited as a family ahead of me was ordering ice cream. I could tell that the guy was wanting to help me and there was another girl in the back just walking around and picking stuff up so he motion for her to come assist. She eventually came over and I told her that I had placed an online order. She thought I was picking up from DoorDash or something cause she said where's the order pick up, cause I don't see anything for DoorDash. I can mention that it was my own order and then she wanted proof. I said I don't know what you want me to bring up the email or my app. I felt that she didn't trust that I was picking up my own order which was weird. Eventually I showed her both my email and my app confirmation and she finally went and got my order for me. We are new to the area and we really love cold stone makes me sad that this was the service that I received. We have been recommended other ice cream parlors in the area, which we will check out. I would love to try this again and I'm hoping that this isn't custom to question your customers and require multiple sources of proof of their orders and payments. I don't know how many people would come in with the same name and the same order that I recited. read more

My kids love the Blue Monster. They get so excited about it when we go. The outside seating in the summer is nice in the early evenings.

The guy helping was nice but they are veryyy skimpy on the add ins. My husband and I have gone here multiple times and each time we barely get any of the add ins. One time we got the biggest cup size and the worker gave half of a small brownie and gave my husband half an Oreo. It seems like a rip off. We decided to see if it was just this location or if all cold stones are like that so we went to the el dorado hills store and we got double if not triple the amount of add ins that we get at this location (aka a normal amount). Also when walking in I noticed a cake in the freezer was partially melted which is concerning. read more

My only complaint is I can't make a decision. Fortunately, the friendly staff provided helpful suggestions that aided in my decision. This place is great - ice cream selection, good; staff, friendly and helpful; location, perfect -plenty of outdoor seating out of the way of foot traffic to enjoy a treat and a chat with friends. read more

Been coming here for about 7 years now since I moved to Folsom. Many different (more fancy modern or famous) ice cream shops have opened over those years. What keeps me coming back to this Cold Stone creamery is the Staff! They have some of the nicest people working here. After not seeing Ally who was working tonight for a year she remembered my order. May seem small to some but means a lot to me. And also Love their Almond Milk chocolate ice cream! read more

Cold Stone Creamery - Dog ice cream - Ice Cream & Frozen Yogurt Near Me - Folsom, California

The young lady that waited on us was so kind, professional and patient even though she had people lined up out the door... she greeted each customer with a beautiful smile and a patient hello... you are extremely lucky and blessed to have such an excellent employee..... read more

The three stars are for the girl busting her ass as the only one working. I believe her name was Anikka (I only caught a glimpse of her name tag), but she had a line to the door, a mobile order come in and someone waiting for a pick up order and she kept her cool. I've been in that situation as a service worker and it's not fun. So props to her. I'm baffled that there's only one worker closing. If she stays busy like that until closing time she will have no time to do any pre-close which will make her close take longer and then she'll be leaving very late and by herself. Something's gotta give. It's not fair to the workers and it's not safe. read more

Waited over 30 minutes. Store not full but with DoorDash orders we waited over 30 min. One person working. Nice kid but couldn't keep up.

4:09pm today just left because we were greeted by a girl in the back at 3:58pm. Waited 10 minutes and she never came out to serve us. Horrible service. We left and are going to Handels Ice Cream. read more

This is a great place to sit and chat while eating your favorite i e cream made to order. Staff is friendly and quick. Flavors are awesome!

Great experience! Delicious ice cream, and Jake handled a full store by himself well. read more

Young man named Jaime is very kind and so energetic and you can see he loves working here! Thank you so much for the great service. read more

I came in to pick up my daughters ice cream cup cakes I had ordered online. I was in line while one person was helping the family in front of me. A couple of high school girls came in behind me. A few minutes later another worker, obviously friends with the girls behind me, comes in and starts helping the girls behind me completely ignoring me. So there I was alone in the middle not being helped even though it was a quick transaction. I ended up getting a kids size ice cream in addition to the cupcakes I ordered and honestly it should have been free given the rudeness and lack of service. The first worker nicely helped me after finishing with the family in front of me. Definitely do not recommend this place due to rude service unless you're a high schooler who is friends with the people who work here. read more

Never ever coming in here again. Paid seven bucks for a child size ice cream. The girl put one tiny scoop that was cup level. I think she made it like she was going to eat it. This is an absolute joke in this place should be closed down by corporate. Ruined my day. read more

Cold Stone Creamery - World's smallest 7 dollar ice cream - Ice Cream & Frozen Yogurt Near Me - Folsom, California

I had to write a review. I just left cold stone and the two girls working there right now we're so sweet, accommodating and energetic. They greeted everyone who came in, they didn't get bother when I asked for an extra topic (she said "yeah sure!", they thanked me gave me napkins and quickly got back to it since there was a long line and multiple online orders. I am a huge cold stone fan and always pack on the toppings which comes out to almost $15. The girls that I've seen work there in the past were cold and almost bothered by the amount of toppings I'd ask for. The girls tonight were great and will welcome more business from me and the community. Keep it up ladies. I forgot to mention, she packed on the ice cream. Generous portions! read more

Great Ice cream and great service! Such an amazing selection! We love to come here for the Apple pie ice cream. Taste just like Apple pie! I would definitely recommend them to anyone in the area looking for a nice little dessert. I myself will be stopping back by when we are in the mood again! read more

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Horrible customer service! This was my first time visiting cold stone ice cream. Friends told me it's the best ice cream ever. We came in the evening around 9pm there was a few people inside, but enough space for social distancing. I wasn't wearing a mask. If their employees didn't know, I will explain. Some people cannot wear masks due to asthma or other reasons. Other customers didn't wear masks either. They didn't have any regulations about masks on their doors either, like Costso does. A couple came in with masks, when it was my turn to make an order. Their employee (blond girl) gave me a dirty look, completely ignored me, and started taking order from the couple. I felt so disrespected and discriminated against. I want to remind that it was my first time trying them out and horrible experience for the first time. Another employee, guy, noticed and took my order, explained things to me and even gave me a little more ice cream. She deserves to be fired, very rude to customers, just because I didn't wear a mask. Not everyone can. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Folsom, California

Service seems to be slipping by reviews. Long wait due to one employee working. Warmer weather; hire more teenagers.

Went for lunch it was excellent food and service !!! Thank you manger love the waiter Marc what a super waiter please let him know!!

If you're into disappointment, then this is the place for you. If you're into ice cream, however, I highly recommend you go somewhere else. The website advertised "free delivery," which, as it turns out, was just a lie to draw you in. After you take the time to input your order, the "free delivery" includes a $3.50 "delivery service fee." I ask you: how can delivery be both "free" and cost $3.50? It can't. This is just false advertising. Regardless, I had already hyped the family up about ice cream, so I just decided to go through with the order anyway. Now, though, I wish I hadn't. It said it would be delivered by 8:40. At 9:00, it said my order had been picked up and was "out for delivery" (20 minutes late). It then said my ice cream was "less than 1 minute away." 15 minutes later, it said there was a problem with my order and I would have to call the store. I called the store. They said they already gave the order to DoorDash, so my issue was with DoorDash and not with them. I explained to them that even if I called DoorDash, they wouldn't know what to tell me because I was not a DoorDash customer; I ordered through the coldstone website. She put me on hold. She came back and said she could not just remake the order and put it out for delivery because I would just be charged again. She then asked if I could come pick it up. I told her that would defeat the purpose and that I had also already paid the "delivery service fee." In the end, I asked for a refund and got it and then had to tell the starving family that they weren't getting any ice cream. There was no attempt to make it right. No attempt to keep me as a customer. I won't be back and I highly recommend skipping these bozos unless you're a glutton for disappointment. read more

Ordered a waffle bowl with Boo batter with the trick or treat mixing. We pointed to the picture and advertising of what we wanted. Employee did not know to make it - must have been a trainee with no training. Ice cream was like soup! We wi take it home and put it in the freezer. I'd avoid this location. read more

Very disappointed with the custome Birthday Cake I ordered. The ice cream was supposed to be coffee ice cream with heath bar, fudge and carmel mixed in, and a fudge ganache frosting. The bottom layer did have that ice cream, but the top layer was all a white kind of marshmellow creme frosting covered over by fudge ganache frosting. Definately not what I ordered. Last years cake was no prize either. Barely any noticable mix ins. I will not be ordering any more custom cakes from Cold Stone, after ahving been doing that for the last 10 years or so. read more

I used to not be a frequenter of Cold Stone until recently. Hubs bought a Groupon for some sundaes. So good! I like that you can pick any of flavors to add to your sundae. We both really like the mango flavor. It's fresh tasting and not overly sweet. It's in a good location with lots of shopping around. Hot day? Tired of shopping? End of the night? Need some sweet dessert? This place would be a good choice. Plenty of variety. read more

Stopped here to grab a cup of ice cream for national ice cream day! It was my first time I've ever been to this location but I'm a huge fan of the Cold Stone chain. When I got there, there was only one other person in front of me who was already in the process of ordering. And, then there a few other people who were already sitting and eating. I usually get something customized but for some reason I didn't feel like making any tough decisions so I decided to go with something that was already listed on their menu. After a quick scan, I was ready to order. I ended up getting a mint mint chocolate chocolate chip; which is what I usually get if I get something off the menu. The employee who helped me was super friendly and was also quite fast. I actually ordered a "Like it" (the smallest cup) but I think she over shot it and ended up giving me a "Love it" (medium cup). However, she only charged me for a "Like it". Which I appreciate. Anyways, I decided to sit inside and enjoy my ice cream. And, after one bite, I knew I made the right decision. It was everything I ever wanted at that time. The location itself is clean and is nestled in a huge shopping area that is shared by Old Navy, Michaels, etc. There is plenty of parking to go around so you don't to fight people for a spot. Overall, it was a great first experience at this location. Friendly stuff, clean restaurants, in a convenient location, delicious ice cream -- what more can you ask for? It was a great end to my day and a fantastic way to celebrate national ice cream day. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Folsom, California

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Let me just say, I love the fact that you are able to create ANY combination of ice cream and mix ins. Sometimes plain ice cream is the go to, other times trying an experimental combination is always fun. I think my favorite flavor combo would have to be the dark chocolate and coffee with almonds. I have also explored adding cinnamon OR Nutella to different flavors and had no idea that those two things, separately, are the best. read more