Excellent service the staff is super friendly Paula did an excellent service really outstanding really helpful takes the time. Make sure you're getting your right order is an excellent employee. We're recommended to anybody as for her. She's really friendly and really nice. read more

Walked in this evening. It's my sisters birthday. No one greeted us. At least 4 employees behind the counter. We stood there awhile deciding what we wanted, there was no one else in line. Waited a few more minutes and still not one person acknowledged us. So we left. We go to baskin robbins a few times a year and I ALWAYS regret coming to this one. Oh well their loss I guess we are going to Dairy Queen read more

THIS PLACE NEEDS A CLEAN-UP!! I went today and as I was paying I noticed the counter was very dusty, the paying machine was dusty BUT the WORST THING OF ALL!! Was that cockroaches were coming out of a vent from one of the stands where they store the ice cream I was grossed out immediately read more

This Baskin Robbins is awesome! I don't remember the last time I was here.. maybe a few years ago? But their icey stuff is very good! You can get it for dessert or even when you're trying to cool down from a hot day! The service is well. There are some negative reviews but i don't know why. 5 stars. read more

Love the service here pick and fast always wt a smile on a hot day.This summer I will be visiting here a lot more.

Hours of operation are not followed. Website and store window says they are open until 9pm today, Doors locked and security gate closed at 6:31pm. read more

This shop is the cleanest I have seen yet. The service was super fast and alfriendly. I paid just under $7 for my drink and it was made just as expected. read more

Baskin-Robbins - Large mocha cappuccino blast - Ice Cream & Frozen Yogurt Near Me - Fontana, California

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This is my local baskin robins, been here my 2nd time and Ashley always gives great customer service by communicating my order on option with my all time fave turtle cappuccino . Ive been to other baskin robins and noone makes the shakes like Ashley does ! Thank you Ashley! I hope your manager may recognize your efforts ! read more

I order a cake for my daughter's birthday party for April 15, 2023. Upon picking the cake up we received what looked like the clone of Coraline!!!!! It seemed that there was no time invested in putting our cake together, this after explaining to the girl in the store/manager over text a week prior our idea she assured us it would at least look decent. Upon picking the cake up the cake was melting. It appeared it was not refrigerated. I tried contacting the manager via message through instagram and she did not even take the time to respond. My daughter was crying on her special day looking at this cake. I was so embarrassed to my guest. Luckily I had some left over decorations and instantly tried to patch what was left of the cake. The worst experience ever! Please do research before you place your order here for a cake! read more

Baskin-Robbins - This was the top that melted upon obtaining from store. - Ice Cream & Frozen Yogurt Near Me - Fontana, California

Let's start with positivity. This location has an amazing selection for cakes in small to large sizes. The staff is not very kind and attentive to the customer. Right when we walked in the girl awkwardly looked at me and didn't say a word to us as we were browsing the cakes. All 3 women proceeded to stand around and not even ask for help ... But we approached them letting them know we needed a Happy Birthday drawn-out on our cake, which I do feel was rushed as the the top writing interfered with the bottom writing but its still pretty eligible. read more

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Pretty disappointed with the outcome of the cake I ordered I was at least expecting a heart shaped cake. Does not look like the online picture. Very low effort. read more

Baskin-Robbins - a heart shaped cake in a box - Ice Cream & Frozen Yogurt Near Me - Fontana, California

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I received role model customer service today service at the Baskin Robbins in Fontana on Sierra Avenue. The line was to the door when we arrived. The two young ladies working expeditiously and courteously served a long line of customers in record time. Additionally the store was clean and the refrigerated displays were neat and appealing. My absolute favorite ice cream flavor is Nutty Coconut...it was delicious! Excellent Job! read more

The girls are snotty in here. I came in for hand packed pints and because they didn't have them pre packed I had to have them pack them for me. The girl acted like I asked her to do the most awful thing in the world. She was very snotty about it. This isn't the only time these employees have been rude, it happens frequently. Hopefully they can get friendlier employees in there. read more

Decided to stop by Monday it was crazy hot. Store was completely empty around 12:30ish. The girl Ashley seemed bothered that she had to do her job. I got banana royals no topping just bananas. She was ready to charge me. I said doesn't it come with them (picture shows it like a sundae) she did offer the sweet toppings even thou I asked for the picture. Then after the nuts I had to ask for fudge. I asked where is the whip cream again I have to ask for it WTF... worst ice cream sundae and experience I have ever received. Such a dry personality. I asked for a receipt or do I have to ask for it. She says "oh did you want it?" SMH Do better Baskin Robbins. Times are hard and people chose to spend our hard earned money at your store. For mediocre rude service and ugly ice cream sundaes I will be taking my business somewhere else so if y'all see Ashley on her name tag, make sure you either take your business elsewhere or ask for everything read more

My boyfriend's mom was having the cravings, so we ended up coming here after a grocery store trip. We picked up one of the ice cream cakes they had in the display case. It was vanilla ice cream with chocolate cake. The frosting was delicious. I honestly loved everything about this cake. It looked beautiful as well! I don't usually enjoy ice cream cakes too often, but when I do, I usually enjoy the ones from Baskin Robbins. The woman who helped us here was very nice as well. She was super patient and friendly. I definitely recommend this spot! read more

$50 + for a bomb ice cream cake. Try it if you want to do something different then regular cake. I got the bigger one i think it was cookies and cream. I asked the employee if I could frost write happy birthday and he kindly gave me two colors. That was cool. The ice cream cake ended up feeding 10 ppl and will probably be getting these from now on. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Fontana, California

It's hard to be critical of an ice cream place. What more can you ask for? 31 heart stopping flavors and an expanded menu including cookies, brownies, and flavors cones. The only reason for a 4 vs. 5 star is that the pricing is a bit high for a scoop. We still come here every once in a while for a sweet treat. read more

Went in around 8:30 with my young brother and boyfriend to celebrate my boyfriends birthday. There was one other person in front of us and it did take a while, but no worries on that we understand sometimes it take a little longer. When we were approached to order it felt so wrong from the start. A girl (not sure of her name) behind the counter just stared at me without any type of greeting. Then I took the initiative to say hello and begin ordering. When I mentioned a dipped cone for my younger brother she continued to just stare at me. It was so awkward so I repeated myself thinking maybe she couldn't hear me. As I repeated myself she looked at me and shrugged as if I knew what that would mean. She said "okay so what does he want" you can tell these girls did not want to be there and did not want to serve. I was patient and repeated myself again and before I could finish the sentence I was interrupted by an eye roll, an obnoxious sigh, and this crew member saying "so how many cones am I going to have to get. I was so disappointed in their lack of care for their guest. (Mind you we were the only ones in line) I'm not sure if these girls need a break from working or need new training. If you are looking to be talked to as if you are stupid and treated like you don't matter come to this baskin Robbins. I work in customer service and food and what I know to be true is this is not how you treat ANYONE who comes in. This place needs some help. read more

Monday 8/16 6:55 pm young guy and girl working there. Girl is rude very rude!!! For god sale you have 31 flavors and I have my grandsons 8 & 12 picking a flavor no one else there she was being so rude making us hurry up! Girl get a job that you like this one is not for you! read more

They are fast friendly and accept samsung pay. I appreciate that because other fruit Juice establishments cannot upgrade their systems for Samsung pay. Thanks! read more

I just walked in with my family of 3, none of us we're greeted nor received a "hi welcome". Throughout us getting out ice cream both coworkers had a straight face and didn't help us order. Unsatisfied with our visit. The one that took our order was a white boy with glasses, he had bad customer service. And I work at a chipotle so I know how you're supposed to treat customers. :( read more

A quick easy in and out for a treat to deliver to my Stepmom. The staff was super friendly and always had smiles on their faces! :-)

Ice cream cakes here are delicious! Haven't tried their ice cream but this place is always packed. The ladies I've encountered here are very kind! read more

Only reason I added 5 stars is so it can be seen, first of all, I make a request for thick milk shake and she gives me a water down smoothie, I then proceeded to ask if she could add Oreo sprinkles on top and she looked me up and down and said "sure" and then proceeds to charge me 1.50 each for 3 crumbs of Oreo on each cup and proceeded to slide my cup at me and have it tilt and spill the 2 Oreo crumbs she poorly threw in. Honestly I couldn't be more disappointed, and before y'all chew me up I'm not over 150 pounds so I'm not a fat ass read more

When we picked up my daughters birthday cake yesterday the girl at the counter seemed overwhelmed with all of the customers. We didn't get much of a greeting or a goodbye. But still all was great and the cake was amazing. read more

Baskin-Robbins - The cake was delicious and very filling, the only issue was that the confetti did not fill the bottom like the picture. - Ice Cream & Frozen Yogurt Near Me - Fontana, California

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The person had no personality and the serving size for an ice cream sundae was made for a 3 year old, not that I need a large portion but this scope was the smallest I've ever seen. read more

All three people on shift were yelling at customers about putting mask on to give us our ice cream yet the employees themselves DID NOT WEAR MASKS PROPERLY. If your gonna be picky, make sure your employees are also following the guidelines because we for sure had a mask on and they gave us a hard time ! Employees also wore no gloves too ! ABSURD AND STUPID . if your so worried about Covid , wear gloves ! read more

I like that the servers are friendly and patient as I taste my way into deciding which flavor I will purchase. I also like that there is sorbet aside from the ice cream flavors. The place is always clean and I like the option of sitting on a sofa chair. read more

Love it!! Great customer service and delicious ice cream! I recommend the brownie sundae with Oreo ice cream and caramel topping!

Place is clean. Cake and ice cream are always fully stock. They always have everything in stock. The ladies here are always happy and enjoy their job! Keep up the good work! read more

So at my house we have a tradition, for every family member (6 total) on their birthday is to buy a ice cream cake. We almost ALWAYS pick one up from a Baskin-Robbins and it's always great. So this time I went to pick one up from here since it just opened by my house. Sadly the variety was slim to none. And once we actually ate it, it just did not taste like a Baskin Robbins Ice cream cake. Very disappointed as I can not understand how that can be that for over a decade we been getting ice cream cakes at this chain with no problems...... read more

Love to come here! I could say it's one of the best Baskins I've been to. Great service and the workers maintain the store looking good. Definitely recommend this place to bring the kids for a treat! read more

I usually go to stater brothers for my ice cream, but this baskin robbins just opened but my house so I decided to give it a try. One of the best decisions of my life! They have great customer service and a lot of variety in there ice creams. The workers are very friendly and helpful. Would definitely recommend! read more

Great customer service and awesome tasting ice cream! Definitely coming back again! Thanks for opening up in our neighborhood!