Service was quick, I ordered banana royal and my fiancé a butter pecan shake. Both were so good. Even in this cold weather we still like ice cream lol the place was very clean and quiet. read more

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My husband & I dropped to pick up an ice cream cone. This was awesome, Dubai chocolate.....yummy!!! Restaurant was nice & clean too!! read more

Baskin-Robbins - One scoop of Dubai chocolate ice cream - Ice Cream & Frozen Yogurt Near Me - Fresno, California

3/07/25 Getting my birthday freebie! Thank you! Arrived. Small wait. Ordered the no sugar added caramel turtle truffle on a sugar cone. Worker was kind! and wished a good day! Great! Dinner! Fantastic, DELICIOUS caramel turtle truffle ice cream to share! Flavorful! Great service too! Highly recommended! read more

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This store is so dirty/ filthy. It has a an outside eating area that is filthy. It has so much potential. Too bad! read more

Baskin-Robbins - Outdoor seating area - Ice Cream & Frozen Yogurt Near Me - Fresno, California

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Once again this place does not disappoint! I went in yesterday to get a small ice cream cake for my granddaughter. Found one but not for a graduation. I asked them if they could add a cap and diploma for decoration and immediately stated no problem. Within a few minutes, they came back with a perfect cake. This place is warm, friendly and helpful. You ladies are awesome. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Fresno, California

How can an Ice cream only store that runs of item and still has another 1hour to stay open.

It's baskin robbins, ice cream is always good However we ordered a pint and a scoop of ice cream and once we said we were using a coupon the cashier said "price of the pint has changed" Weird. read more

The dude and I came to this Baskin Robbins on one our date nights after work. This Baskin Robbins is located near Toledo's. The location is beautifully located and there was so flavors to choose from. I usually get Pistachio Almond which is my favorite. The dude and I love ice cream so it was nice to relax and enjoy our scoop after dinner. The staff was friendly and we managed to beat the rush as always. We decided to sit outside and eat our cream and enjoy the scenery. Overall, like the typical Baskin Robbins. Very clean inside and outside. Staff was very friendly and helpful. Great service and definitely fulfilled our sweet tooth. Great location. Overall, if I'm in the area will stop by as I no longer live on that side of town anymore. read more

Baskin-Robbins - Our ice cream - Ice Cream & Frozen Yogurt Near Me - Fresno, California

We went to BR on a hot day in the middle of a rush. I have to say the customer service was great! Though they were busy, they moved as fast as possible and greeted all entering customers. They didn't get flustered, they were calm and in control. The single scoop sundaes we got were delicious. I recommend this location and will continue to be a returning customer. read more

Baskin-Robbins - 2 rocky road single scoop sundaes - Ice Cream & Frozen Yogurt Near Me - Fresno, California

This ice cream shop has a lot going for it. The location, at the end of a strip mall, across the walkway from a popular Mexican restaurant, is very good. Large parking lot. Easy major street access to the center. There is a nice patio on the south end, which I'm sure would be nice later in the day, just not in the middle of a hot summer's day, however. There is plenty of comfortable seating in the shop, with room for handicapped patrons. Our party of four was there at the noon hour, during the week, so had plenty of room to sit and enjoy our ice cream. The store was very clean and there is a restroom open to the public. As for the ice cream, I didn't count the flavors, but I assume it was the usual 31. Two of us were disappointed in the selection, but I know it changes with the season. I was disappointed that there was only 1 vegan choice. With 31 flavors, I would like to see at least 10 percent allotted to non-dairy, vegan desserts. There appeared to be a large selection of ready-made ice cream cakes that you could immediately take home, as well as prepackaged quarts of ice cream ready to go. I did not check the variety of flavors. I have read that this is a concept store that the company is trying out. I think it's pretty nice, but would prefer more variety of ice creams. read more

I love Baskin Robbins. I've been going to Baskin-Robbins since I was a little girl and that's been a really, really, really long time. My favorite is the pralines and cream. I love to go every couple months to treat myself to some really good ice cream. I love that this Baskin-Robbins is close to my house and I don't have to drive to Riverpark anymore to go get ice cream. The employees are always super nice, the stores always really clean it's just a nice atmosphere to go in and get a little treat. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Fresno, California

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Ice cream was good! Cannot say that about the cleanliness! Tables need to be wiped, chairs everywhere, large poster board on the floor as you walk in. Do not go to the patio area. Pretty gross out there! Be careful sitting in the chairs because those are broken and a liability. The out door tables can use a really good cleaning as the patio area can be Swept from time to time! read more

This Baskin Robbins is the first one in the world to be moving in this new direction. How cool to have Fresno be the first. Taking a first look, the store is clean and inviting. They have plenty of seatings along the wall of the store and have a cute wall art as well. They offer ice cream cakes, your ice cream from the gallon, and their newer novelty items which are the chocolate dipped cones and ice cream bars/treats. I got the the vanilla ice cream bar covered with white chocolate which was yummy , thick like the magnum bars. My husband got one of the chocolate orea sandwiches and enjoyed it. The chocolate cake was side and rich. Tastes fresh. -they staff were very attending, and asked if we wanted to sample some ice cream. Overall it was a pleasant experience and filled my sweet tooth. read more

Baskin Robbins never misses. Amazing ice cream! Great customer service! 10/10 would recommend

TLDR; I'm diabetic and they gave me full sugar ice cream (instead of no sugar added) on purpose instead of just canceling my order. -- I ordered some ice cream through GrubHub for my wife and I. I am diabetic, so usually I don't go to ice cream shops or get dessert because most dessert places don't make anything low sugar, or if they do it's vanilla... Anyway, after looking at the menu, I saw that they have No Sugar Added Caramel Turtle Truffle, and after reading the nutrition facts, I was so excited because it was something I could have! After it arrived, it was kinda melted, but I saw chocolate pieces and caramel so I took a bite. There was cookie in it?? I thought, "That's not right?" Looked up the ingredients again, no there's no cookie, and now that I take a proper look, it's chocolate chips and not turtles, also not right. My wife calls the shop we ordered from and asked if they do in fact have the NSA Caramel Turtle Truffle. The employee who answers says they don't actually have that flavor. She thanked them and hung up. So I look at the menu to see what they DID give me. Chocolate Chip Cookie Dough and just added caramel sauce to make it seem like the NSA Caramel Turtle Truffle. It was beyond disappointing to find out not only was it the wrong flavor, but they also tried to pass it off as the right one. Imagine if I had eaten that? Would I have died? No, but regular sugar is not part of my diet and it definitely would've made me sick. It makes me so upset to think people have zero care in the world about stuff like this. I would've rather they canceled my order. If I was keto, different story, but I'm certainly not CHOOSING to be diabetic. Such a disappointment. Obviously I won't be back lmfao read more

First, Do Not Go Here - Booooo - I'd give it Zero stars if it were possible. I went here to order a cake because of the convenient location. When I arrived, I was greeted by an extremely blah, inexperienced, very low-key/no personality girl working there. She didn't even know where they kept their up-to-date cake design catalog so I could choose the cake design I wanted. After explaining the type of cake I wanted, which I had gotten there before, she claimed she had never ever heard of that design - then starts fumbling around some more looking in several drawers for adult cake decorations and can only find pre-bagged Happy Meal Kids toys! What a joke this place is! They don't take coupons, they don't offer you ONE single perk for spending such an absorbent amount of money on a cake whatsoever even after you spend almost $40 on a cake, and then they have the nerve to charge you 99 Cents for literally one-quarter teaspoon of tiny sprinkles for the cake! When I picked up the cake, it was very plain and very boring (yawn!) with no sparkle or bling whatsoever - So when I asked them to throw some sprinkles on top, they had an instant attitude and said that they could put "SOME" sprinkles on, but they would have to charge me $.99 to do it! I thought that was pretty cheap of them, and they just couldn't even make it look worthy for what I was spending. They don't even offer a bag for your cake either - just let it roll around in your car - they don't care! Ridiculous!! This place has nothing but deadbeat people working here with no deals to be had no matter what your spending - not even a simple little taste of ice cream was offered! This place has no manners at all! I will never ever go to this lame place again after this miserable experience. I should have driven 15 miles out of my way to the one on First Street that knows what they're doing and isn't so penny-pinching cheap and they are smart enough to know that it is the customer who is keeping them in business. Stay away from this Baskin-Robins by Savemart on Milburn and Herndon because they don't know what their doing and they'll rip you off and disappoint you big time! Hopefully, they will be out of business soon since they don't have a clue what customer service is all about and they don't care either! read more

We decided to check this place out the other night and I'm glad we did. This Baskin Robbins has lots of new items available. Everything looked so good I couldn't decide. They have a variety of smaller cakes available for purchase as well as larger ones. The staff here was so friendly. They explained that these type of offerings are new for Baskin Robbins and that this store was a trial one for the new items. I thought that was pretty cool. If you're in the area check it out. With all the selections, there's something for everyone. read more

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I've order an Alice in Wonderland themed tiered cake which was divine. They have specialty items not available at any other location since this is a flagship store of their new brand. Baskin-Robins this is a perfect rebrand!! Perfection!! My only suggestion is to the owners; change out the cookie, brownie displays they look old, dry, and unappetizing. For the next store, please make the customer area larger. It's too cramped on the customer side of this store. Please add different flavors to the individual portioned specialty display case items. Vanilla and cookies and cream does now show off all the flavors we all love! There's something for everyone here! Love the look and lounge area! read more

I love this location super clean and organized. Nice set up..comfy seats and great music to chill out to with the family. The ladies are so welcoming and nice every time. The ice creams are pretty cool too.. a good variety from unicorn cups, ice cream clowns, ice cream pops, cookie sandwiches and so much more. You gotta see this place for yourself read more

Baskin-Robbins - Rainbow freeze...and it was a jamoca almond fudge - Ice Cream & Frozen Yogurt Near Me - Fresno, California

Very energetic group at this Baskin Robbins. Very sweet and patient with customers who are adapting to a new format. Lots of smiles. Plenty of seating for a Baskin Robbins. Hope they can maintain this grand opening mentality. I was greeted upon entering and I was offered assistance throughout. I was thrilled by the cakes and learned everything is completed on-sight. Someone found an amazing balance between aesthetic and functionality. Kuddos!! read more

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I am very disappointed with my cake. My 3 year old daughter could have wrote it neater. I can't believe I spent $30 on this cake, needless to say I will never order a cake from here again. read more

Baskin-Robbins - Terrible looking cake!!!!!!! - Ice Cream & Frozen Yogurt Near Me - Fresno, California

Ice cream selection is amazing they always have what you want on tap. Always seen the ice cream cakes and they just look amazing can't really see how they taste because I've never had one but they look awesome LOL. Restrooms in facility are always very clean and customer service is always great read more

Baskin-Robbins - Yoda ice cream cake - Ice Cream & Frozen Yogurt Near Me - Fresno, California

Super expensive for a scoop of ice cream. My son likes the clown cones yet they don't add new ones. Same sherbet ones are still there from 5 days ago. Kinda sad read more

Wow! We ordered a small custom cake for Mother's Day, and I cannot believe how wonderful it came out!! When we saw the cakes that they had for order for the holiday we knew our mom wouldn't want a pink or purple cake, but if they could do green "flowers" like succulents that would be awesome! And they did! It was above and beyond what we had imagined! It was beautiful and so thoughtful! We are very pleased with our order! Check out the photos!! read more

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This location has a good selection. I ordered an ice cream sandwich. You get to heat the cookies and select the ice cream flavor. There is also a display of ice cream bars, the usual ice cream case, and the cake section. read more

Super cute inside. Very conveniently located. Staff is very friendly. They have tons of adorable cakes. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Fresno, California

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This is the second time I've had an issue with employees at the same location, spanning a couple of years. I ordered a banana royale, and as she was making it, I asked when she was done if you could put some extra cherries. I know she heard my request, she finished my Sunday put one cherry proceeded to walk away. I asked if she could at least put in one extra cherry, because she completely ignored my request, she then rolled her eyes and said OK I guess I can do one. I was in shock and said excuse me, is this a problem? She then took a deep breath and tried to explain to me they're cherry policy how it's one dollar for 1-6 cherries and some other policy if you want 3 cherries? First time in my life going to Baskin and Robbins and finding out there's a cherry policy but I didn't need that attitude from her and on top of everything she put the tiniest amount of whip cream on my Sunday. These kids act like the whip cream comes out of their college fund! Man in the world really sucks these days. Literally no such thing as customer service. read more

A fun new Baskin-Robbins to check out that's apparently the first of its kind. They offer a flavor of the month, options to make a cookie or brownie sandwich, fruit or ice cream bars, different sundaes, chocolate bananas, and much more. The service here was great, they were very friendly and asked you if you wanted certain toppings before adding it on. We had three different servers ask us if we wanted help while we were still deciding if that helps describe how attentive they were. It's a clean and decently sized space (maybe seats 15 people though). My only reason for giving one less star is because I think their ice cream is good but not the best ice cream out there. I recommend if you're looking for more than just ice cream. read more

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I love the new look! The polar pie was delicious! And so was the cappuccino cheesecake ice cream! read more

Baskin-Robbins - Got the Polar Pizza Fancy! And the caramel cappuccino cheesecake! Delicious! - Ice Cream & Frozen Yogurt Near Me - Fresno, California

Of course this is the best baskin robins in town being its new and there huge variety of ice creams, ice cream bars, cakes etc. I've gone in here quite a few times with family and everything has been great! I've picked up cakes here numerous times with no issues! The cakes are usually pleasing. I went in this past Sunday and picked one up for my moms birthday, after we cut and served the cake we all starting eating it and each of us had pieces of paper in the cake - none of us ended up eating it because after we each took a couple bites each time we had pieces of paper in it. . Who wants to bite into something good only to have to take paper out of our mouth it wasn't something you were able to see to eat around which was odd.. I called to advise them of the situation, I received a call back from the manager who informed me he would have to go to upper management and get back to me. 2 days later I still have not received a call so I called back and they took my number twice! Really bummed that they didn't seem to care, or even give the courtesy to call back! Unfortunately because the situation with management I won't be coming back to this location. read more

We just celebrated my sons 8th birthday. He had an Avangers theme party so we wanted a cake to match. They did such an amazing job on his cake!! I still can't get over how awesome his cake was. read more

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First time coming here to order a cake and definitely the last time. They never made my kid's birthday cake. I paid in advance. They tried to make it right by giving me another cake but it turns out the new cake was cheaper than what I originally paid for. I was in a hurry so I didn't catch it. I didn't want to spend more time waiting for them to find out what happened or what to do. Just an awful experience. If I could give them 0 stars I would. read more

Great customer service and cleanliness. The cake decorator "Stephanie" is AMAZING!!!! I highly recommend their custom cakes because of her great detail and quality cakes. This is my favorite Baskin Robbins to go to, thank you again for the great experience. read more

While this Baskin-Robbins is a flagship for how all the new stores will be, I hope they fix a few of the issues. It was crowded when we got there, and the ordering area is very tight and chaotic. The young staff wasn't well trained and ordering became a guessing game of who they were talking to and how things were to run. There are plenty of options for making that perfect cone or scoop, just some issues and procedures need to be ironed out first. read more

This is certainly the best Baskin Robbins ever! Very unique and great design. The staff goes above and beyond to deliver the best customer service. In all, it was a great experience for me and my family! read more

This location is really nice and the new concept they have with their new ice cream treats is cool. The staff was very friendly and helped us with our questions that we had. The only thing that I was disappointed with is that there was only one dairy free flavor of ice cream which was the daiquiri ice. Don't get me wrong I did enjoy that flavor, but it would be nice to have more options. There are plenty of other ice cream shops that offer more dairy free options, so I'm not really sure why there isn't more offered here. Please bring at least 1 or 2 new flavors that are dairy free. I will gladly change my review to 5 stars if this were to happen. read more

BEST/CREATIVE ICE CREAM CAKES I never thought the Cake decorators they have were this creative! I just wanted to get my daughter a simple SKY Paw Patrol cake and when I opened it I realized it had glitter everywhere it was PERFECT for my daughter! I've never gotten the cake decorator's name but she's AWSOME and really talented if you want an ice cream cake with great details I recommend this place to anyone looking for cool ice cream cakes! Annnnnnd STRANGER THINGS read more

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Great customer service! I like that they now offer other ice cream treats along side their ice cream scoops. There isn't much seating inside but it does look like there will be some seating outside in the hot months?? Will be back with the kids for more ice cream! read more

Ice cream was amazing but the guy that worked there was unpleasant I believe his name was Shawn. For a family place he didn't seem happy to see kids or friendly at all. He was rude to me and my kids. Plus they only had one kids high chair. Wouldn't go back because of that employee read more

Got 2 Banana Royales tonight, via DoorDash ($25, including tip, 'no fee'). BR either needs to change the to-go carton size or fill them up all the way. Pretty chintzy serving size for the cost. Small/half scoops of ice cream, a very few banana slices, and a teeny drizzle of syrup. The ingredients that were present were tasty. read more