Baskin-Robbins

15

209

31

11 months ago

I came in today to purchase a milkshake at around 1:55pm and had a wonderful experience. The customer service was amazing and my milkshake was made to perfection, this is absolutely the best experience I've had in a BR in a while. I will absolutely be back. read more

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Talia S.

59

3

1

2 years ago

ABSOLUTELY APPALLING! I just had the worst experience ever at this Baskin Robbins location. I have been a loyal customer since childhood, and never have I encountered such poor customer service--both from an employee (Victoria) and the supervisor, Cynthia. I ordered two hand-packed quarts of Love Potion 31 (my ultimate favorite ), but instead of receiving what I paid for, I got less than a quart along with attitude for simply preferring hand-packed over pre-packed ice cream. This was the second time I received this kind of treatment from Victoria. I called the store, provided photos, and was told to call back the next day when the supervisor was available. Wanting to ensure my concern was heard, I reached out to corporate, and they informed me that I would hear back from the store manager, Cynthia, within 1-2 days. To my surprise, Cynthia called me within 15 minutes. At first, I was relieved--until I realized she wasn't interested in resolving my concern, but rather, blaming me for not asking to see the scale. Despite me explaining that I physically couldn't see over the counter, she dismissed my concern, insisting that Victoria wouldn't have under-packed the ice cream and that I should bring it in to be weighed. When I agreed, Cynthia completely backtracked, saying it wouldn't be accurate because I could have removed ice cream--essentially accusing me of lying and stealing. That was beyond disappointing. I take great offense to being treated with such disrespect over something as simple as ice cream. At this point, it's not about being shorted on ice cream--it's about the way Cynthia chose to handle the situation. A true manager would know how to deescalate a concern, not escalate it. What started as a simple complaint resulted in a complete refund, another complaint to corporate, and this poor review. I WILL NEVER RETURN to this location. Cynthia, with 10+ years in management, you should be ashamed of how you handle customer concerns. Victoria still has time to learn, but if this is the example being set--this store is in trouble. Shame on you, Cynthia. read more

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Suzanne L.

311

459

2840

2 years ago

Great service. Nice friendly staff working hard cleaning- as we brought some business yummy flavors to choose from while I ate a reese peanut butter cup cone read more

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Jose S.

0

12

3

1 year ago

Good service great workers thank you baskin robins very tasty I will be getting my cakes here more often read more

Baskin-Robbins - 10/10 thank you baskin Robbin's and to the great workers - Ice Cream & Frozen Yogurt Near Me - Rialto, California

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Shier Ann Z.

2

31

64

2 years ago

I love to bask in Robbins, the ice cream is super affordable, and the crew is friendly and nice even its busy. The ambiance is so relaxing. read more

Baskin-Robbins - Rocky Road and Old Fashioned Butter Pecan - Ice Cream & Frozen Yogurt Near Me - Rialto, California

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James A.

5

32

2

2 years ago

Portions are really small. Not worth the Money. Rite aid has better ice cream. place was hit inside and tables weren't clean . Had to eat in my car. read more

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Sarah G.

128

547

1509

5 years ago

I have only been here to get ice cream cake. Twice. The first time I bought one straight outta the display case (Spongebob). While I was paying for that one, I asked about customizing a cake and was informed that they do that for $7 or something, and I could order online. So the second time I went was to pick up my custom cake. Cynthia called me to discuss the image for the cake and was conscientious of what I needed. She was responsive via email as well, which I truly appreciated. When I picked up the cake, the place was packed. I think I would have stood there a long time before anyone greeted me, so I asked if someone from the back could please assist me with picking up the cake. I got a kind of snotty reply but I'm sure I was like that, too, when I was 22 at work. Another young lady brought my cake out with a smile and when I saw it, I said, "THIS IS ABSOLUTE PERFECTION! Thank you!" and she told me to have a great day and I did. I will be ordering another custom cake next month! I was impressed! read more

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Nicolas R.

3

93

111

7 years ago

First time at this location. Greeted as soon as I walked in. Gave me time to look at the menu. Very nice person. Everything was smooth. That's why I don't believe half the reviews (customers are usually the problem) read more

Baskin-Robbins - Cappuccino Blast for that ass - Ice Cream & Frozen Yogurt Near Me - Rialto, California

Baskin-Robbins - Banana Royale - Ice Cream & Frozen Yogurt Near Me - Rialto, California

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Jasmin R.

0

7

1

4 years ago

The worse Angela is the worse with customer service.... Can't express how sad it is to spend money in a place we're the don't even care what u get. read more

Baskin-Robbins - The worse sundae - Ice Cream & Frozen Yogurt Near Me - Rialto, California

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Isabel M.

0

11

3

3 years ago

These workers definitely need to work on their customer service. I understand how frustrating people can be but I was not rude whatsoever nor was it packed at all. I said thank you have a nice day even after the fact that they helped the person that came in after me and the girl rolled her eyes and walked away to the back. Must've been one of those days I guess. read more

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CANDCIE S.

Elite 22

5

103

337

5 years ago

Came here today with the family got 4- 2scoop sundaes. The scoops were so tiny about a half of scoop each which totaled about one scoop. So disappointed! What a waste of time and money highly recommend not coming to this one. Also they put it in the single scoop sundae cup. Went to riverside one last week and was a way better experience and made right go to riverside! read more

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Jolene S.

42

68

51

4 years ago

They're nice, two stars for that BUT they told me of a deal for their ice cream quarts and they denied packing a cherry jubilee for us. Why would they do that if they do it all the time at any time of the day when it's door dash. Because door dash charges double? Don't expect all the flavors to be available to take home unless you're ready to complain for it, which I wasn't. I'm not buying from them again for a while. We buy from them often on damn DoorDash till I realized it's double the price and it's better to go in store. They're losing a house of 9 customers. ‍ I'd rather buy what I like from food 4 less . Lazy employees read more

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Carlos M.

168

275

1

5 years ago

Baskin Robbins one of the last of the dinosaurs. Ice cream cakes are very good but also very pricey.

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Ian D.

426

61

2

7 years ago

The staff needs training in customer service. At least acknowledge when someone is in the shop. I had to pickup 2 cakes and one worker was outside talking to their friends and the other was helping the only other customer in there, but didn't even acknowledge me or say a greeting for the first 5 minutes. Also, the penmanship was horrible with the text on the cakes. I guess it's not something out of the ordinary in the part of town where it's located. Very disappointing. read more

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C I S.

0

76

9

4 years ago

So much for customer service. Please try not to go in when they are trying to put away the ice cream. If your favorite flavor it's already in the back tough luck these ladies can careless. My best suggestion is run to yogurt-land or Starter Brothers Supermarket. It's a disgrace but it is what it is bad customer service as simple as that! Oh!, but did they stop to think word gets around? Or no business no jobs read more

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Rosie A.

107

60

20

4 years ago

Service is not friendly . Power went out and was getting ready for my 1 scoop in a cup to hand out but she decides to tell 'me sorry we can't take your transaction only cash I don't have cash. She was not friendly . :( read more

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Emily A.

Elite 22

20

125

570

5 years ago

Fast and good service staff is very friendly. You can order online also. Sign up for rewards app for feee scoop

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Night S.

0

3

0

3 years ago

This is my first time coming to this location and I got greeted by Gabriela. She was very helpful even with my four little kids running around. Our shakes were delicious. Everything was great . Will return. read more

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Roxana O.

35

12

0

6 years ago

It amazes me that after continuous bad reviews the customer service does not improve . It does not require much for what is required for the job . A smile can go a long way . Also, I would appreciate if the rolling of the eyes can stop . I would like to for the owner to reply to my post to get in contact with him or her . I would like to know if customer service really is important in this organization. read more

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Blanca L.

0

7

1

3 years ago

Horrible experience. The ladies that work there are beyond rude. I ordered two shakes and it was dripping out of my cup & the girl didn't even bother to clean my cup. She gave me a messy over filled shake. Completely unacceptable and a huge lack of professionalism. read more

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Melissa M.

0

9

3

7 years ago

This place is great I recommend this place they have good ice cream And the girls are so nice! Very very good environment to be in!! Keep it up read more

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Thais C.

0

3

6 years ago

I took my 11 year old sister to try Baskin Robbins for the first time. She was so excited but once we got there the staff (specifically the young lady with lake green and half pink hair) was super rude. Her tone was awful and she rushed my little sister. My sister was so sad and teared up when we left. I felt so bad... all I wanted was to treat my sister with ice cream (expensive ice cream). My little heart broke for her. Getting Ice cream is suppose to be fun and a special treat... it's not meant for women in their 20s to punk young children. read more

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Serenity L.

0

11

0

7 years ago

Horrible service. rude young girl or lady having a bad attitude!! Didn't have any manners. I'm just concerned on how people hire these days. Never going back read more

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Maylina G.

34

12

5

7 years ago

So we went in to get the Stranger Things promotional icecream. The customer service sucked because the workers were rude as hell! There was only one nice worker there who you could tell was new and didn't want to talk back to the rude ones who were being difficult. All the icecream was basically melted and if it weren't for my daughter ReallY wanting the promo icecream I would've just left. Never going back to THIS baskin Robbins again. To top it off this was my first time going into one since I was a kid. Thanks for the new Crappy memories. My 11yr old daughter was even confused why they were even being rude to HER. Get better staff, or at least teach these young workers about customer service!! read more

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Lexani S.

1

52

135

11 years ago

Attention warning Watch where you park cars are getting tote make sure you don't park on the Yum Yum donuts parking lot watch for the tow truck!!! read more

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Hey Y.

0

3

0

8 years ago

Today I went in and had the best customer service from the young lady with the curly hair I forgot her name. She greeted me with a smile and went above and beyond to make sure I got the polar pizza for my nieces bday. And she also gave me a coupon because the one I had wasn't the correct one. Thank you so much you are getting 4 s because the are made me a little scared. read more

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Michelle R.

232

49

17

6 years ago

If I could give zero stars I would. Every single time I have gone to this location the staff is extremely rude. Customer service is super important to me and something that lacks in our society today. It's really not hard to be friendly to customers. I understand it's a hard time right now but that is no excuse to be rude. The hot fudge lid is always off their hot fudge, GOD know what gets in there. The girl who made my ice creams (I had a big order) left my ice creams out, usually when other ice creams are being made in the same order, they put the made ice creams in the freezer to stay cold. She didn't do that, I had to ask her too. She lost one of my ice creams while making everything else. It was in the corner melted. These girls need to get it together. Scooping ice cream doesn't require much. I would advise the owners and management to step in before this location becomes a one star on yelp. read more

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Michelle R.

0

47

25

8 years ago

Alyssa is a life saver! I was sick and needed a cake for my husband's birthday (on Thanksgiving) since I couldn't bake one. I tried a lot of options and finally called this location and luckily they were open. I was so glad that Alyssa was willing to work on Thanksgiving! She's awesome! read more

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Pratik P.

31

11

2

8 years ago

Came by here 3 days ago after my wife got off work. She had a bad shift at the hospital and wanted some ice cream. I saw baskin Robbins closes at 10. I got there at 943 pm and the 2 girls working there gave me the death stare as I walked in. I had a smile on my face but they were extremely rude. In a rude tone said "do you know what you want?" I said yes the banana royale. And she said well what topping. I stated oh I didn't know I get a topping what do you have. All I got was it's there on the board. I stated hot chocolate is fine. She said " well the hot chocolate isn't hot now so what do you want ". So I said strawberry is fine. I even tipped her and got no thank you. I worked at rite aid scooping ice cream for 2 years and never was rude. Especially to nice happy guests. I love the ice cream. But will look elsewhere ... or will travel to a diff baskin Robbins. Def not this one read more

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Christina B.

0

1

0

6 years ago

This place is amazing. There were about three girls and they were absolutely kind generous when making my order. My family, I have been coming here for 8 years, and I'll keep coming, because this place it part of my childhood now. read more

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Gilbert O.

0

3

0

6 years ago

Don't come here if you want a shake past 9 PM, Apparently their blender doesn't work around that time.

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Karina P.

2

1

0

6 years ago

We always come to this Baskin-Robbins because is the one closest to home, we ALWAYS get the cappuccino drink but instead of vanilla ice cream we order it with chocolate icecream, (so basically is a coffee and chocolate drink) we went today Sunday September 20 around 4pm and the girl who was there refused to put chocolate icecream instead of vanilla, we ended up getting the one with vanilla icecream but it's very disappointing because i couldn't enjoy the drink i like.. read more

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Jazmine G.

13

2

0

7 years ago

Never Have waffle cones they over charge you there's never a manager around when I asked Cynthia when will they have cones she said she probably want dip them for awhile she says their busy but I was thee 2nd person in line I have let corporate know of the issues and they still fail to have cones read more

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Alyssa H.

1

13

7 years ago

Immediately greeted when I walked in by the lovely staff working. I will be returning back to this location

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DiAnna V.

43

5

0

7 years ago

This is my favorite baskin Robbins to go to especially with my pregnancy cravings!! The ladies are the best there and alwaaaays so friendly and welcoming! I believe their names are Julie and Clarissa I think Clarissa May be wrong :( but they such sweethearts! Being in customer service for many years I can always tell good customer service and they just exceed my expectations always. Thank you for your service and goodies read more

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Kingsfan C.

3

276

12

10 years ago

I love this place. The icecream of course is good and the service is really good too. I usually want to try an icecream or two even though I ALWAYS seem to get the same flavor but the workers there are always nice and helpful and are always in a good mood. One day I may venture off to a new flavor lol. read more

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Whitney R.

128

4

0

15 years ago

Baskin-Robins is a great place to get ice cream it is also great place to treat yourself on Valentine's Day!

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Kimberly F.

101

2

0

9 years ago

i never tend to complain about service but my visit here was disappointing the cashiers aren't very helpful or knowledgeable about their coupons they advertise one thing and as they see me downloading the app for their deals they have a free scoop of ice cream i asked the cashier and she says yea download it and also mentions its one per customer as she hands me the scoop of ice creams then says the coupon has to wait 24 hours after waiting for 15 minutes spending over 60 dollars and having my son tried the scoop of ice cream and her telling me that she charges me for the scoop of ice cream how ridiculous is this.....LAST TIME HERE!!! read more

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Becca B.

37

20

7

10 years ago

I came in to try out the smoothies. They were good. Not amazing, but good just the same. I think next time I will just stick with the ice cream, which is always pretty great. There's a new flavor that I tried out that I regretted not getting for the smoothie. Customer service was cool. I just wish the dinning space was a little bigger not enough room to sit in read more

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More info about Baskin-Robbins

211 E Foothill Blvd
Rialto, CA 92376
Directions
(909) 875-3333
Call Now
Visit Website
http://www.baskinrobbins.com

Hours

What time does Baskin-Robbins open?

Baskin-Robbins opens at 11:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

What time does Baskin-Robbins close?

Baskin-Robbins closes at 10:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

Mon-Sun 11:00 AM - 10:00 PM

Payment methods

Does Baskin-Robbins take credit cards?

Yes, Baskin-Robbins takes credit cards.

Indoor Amenities

Does Baskin-Robbins allow dogs?

Yes, Baskin-Robbins allows dogs.

Outdoor Amenities

Does Baskin-Robbins have bike parking?

Yes, Baskin-Robbins has bike parking.

Does Baskin-Robbins have parking?

Yes, Baskin-Robbins has parking options. Private Lot Parking, Validated Parking

Other Amenities

Does Baskin-Robbins have free WiFi?

No, Baskin-Robbins does not have free WiFi.

More Info

Health Score

Review Highlights - Baskin-Robbins

“While I was paying for that one, I asked about customizing a cake and was informed that they do that for $7 or something, and I could order online.”

Mentioned in 2 reviews

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Erika was so helpful, professional and the cake was amazing!! Everyone loved the way it looked and…read morewanted more so we will be ordering another one soon to have seconds and thirds!!. Would highly recommend using Little Ms Cakes for your next event.

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Super friendly service! I'm so picky when it comes to baked goods. Like I refuse to buy store…read morebought cake and I'm not gonna lie, I look down at people that do.....cuz clearly let's face it, they don't value their palette. This cake that ordered was so good. I hate the word "moist" so I'll say that it was non dry . I recommend that you give them a try!!

From the owner: Our Ready To-Go cakes are perfect for your on-the-go needs. Much better and appealing than store…read morebought cakes, yet our cakes are just as convenient. Unfortunately, the aren't customizable, BUT you can get CAKED in 6 inches, 8 inches, or 10 inches with 6 standard flavors to choose from for your preference. **Subject to available inventory**

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Ordered this lovely Tres Leches cake for our daughter's 19th Bday.... From the moment of ordering…read moreto pick up, there was excellent communication. They were able to provide the cake just the way our daughter wanted it.. also, it held up the 60mile drive to the destination thanks to my hubby's prep.. Best Tres Leches cake in Rialto. Whipped frosting was on point & the cake wasn't overwhelming sweet. Def will be ordering in the future. Thanks again

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My family and I recently hosted my daughter's baptism in Fontana and we were looking for a cake to…read moreserve at the celebration. Yelp led me to A&C Cake Shop and, honestly, we couldn't have been more pleased. Everything from beginning to end was great. I worked directly with Alex and he was kind, patient, and extremely responsive throughout the whole process. He gave us the opportunity to do a small tasting of the flavors we were interested in getting for the cake and brought the vision of the cake to life perfectly. In addition to the 5-star service, the cake was equally delicious. We opted for a vanilla cake with fresh strawberries and it exceeded our expectations. It was a hit at the party with many asking for another serving. The price point was more than reasonable and size of the cake was beyond what we imagined. If you are in the Inland Empire and looking for a quality cake at a reasonable price, I would recommend A&C Cake Shop. We will definitely be returning in the future for a cake for our next big celebration!

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I reached out to Liliana for a custom cake for my son's upcoming birthday. I sent different…read morepictures for reference and we finally agreed on price, date and pick up time for the cake. Two hours before scheduled pick up time, I sent Liliana a message asking for her address so I could pick up the cake for my son's birthday. I didn't hear from her so I gave her a call. When Liliana answered the phone- she sounded confused about me picking up a cake; eventually she said it wasn't ready and to give her another hour( mind you this was after calling her at the agreed pick up time). I called Liliana after an hour and asked for the update on the cake; she became defensive and stated to give her another 30 minutes or I had the option to cancel the cake and get my deposit back. What? My son's birthday was the next day and that was the option she gave me. She clearly never made the cake and was not apologetic at all. Very rude, unprofessional and unreliable. Liliana sent me my deposit but already ruined my son's birthday. I was in distress as this was almost 6pm at night. I had to settle for a store bought cake late at night that didn't even match my son's birthday theme. She ruined the whole thing for me. No professional baker works like this- Do better Liliana or close up if you know you can't deliver. Do not patronize or you will be clearly disappointed.

This cake was really good it was just what I was looking for, and the design was great!…read more This was chocolate with strawberries and vanilla fill. I would definitely buy from here again and recommend to family and friends. Good fair price.

Pastel de Mil hojas muy delicioso se los recomiendo y sobre todo los precios muy básicos yo le doy diez de diez por delicia

Look at that hand painted work and those beautiful fondant designs!

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5.0(5 reviews)

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We had a birthday party for a colleague in the hospital today. The cake was by Violeta's Sweets…read more The chocolate cake with white icing was lovely to behold, with the meticulous and precise piping and all the cute details. Rod likes red and black, so that was the theme. Ms Violet had these little black and red globes of various sizes that she placed in all the right places. Additionally she placed black and red edible hexigons here and there. It was striking. The cake was as delicious as it was enticing. The most common refrain was "OMG, the chocolate mousse!" While I agree about the mousse being PERFECT, What got my attention was the dark chocolate on top that drizzled down the sides. It was nice and gooey. We all regret not taking a photo. I encourage you to visit Violeta's Sweets for your next party. I will.

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3 reviews that are not currently recommended

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Cindy C.

0

5

1

6 years ago

I didn't want to give a one star but had no choice but too. Went in tonight and had the worst experience. They workers were not friendly at all they acted like they are being bothered. And didn't ask if we wanted anything else. All she said was "anything else" with an attitude. When it was time for my order which was big I was not satisfied. When the worker was scooping the scopes. She had left the other ice creams out instead of putting it in the freezer so they don't melt. When it was time for my hot fudge I had asked for it on the side. They put one of the hot fudges in the freezer with the ice cream. When it came time for the other two hot fudges they put both into one container. When I think they should have asked me if it was okay to put them together. When it was time to check out she had misplaced one of our ice cremas and I had to say something and ask where it was. Once I got home I had notice that there was ice cream all around our cups and in the bottom of our bag read more

Emily G.

0

15

26

3 years ago

Worst service ever, girls their are extremely rude and unprofessional. Roll their eyes at customers coming in and wouldn't get off their phones. read more

Bella K.

0

7

0

11 years ago

this place is good, good service but looks like its closed. I would recommend neon lights or brighter open sign .

Baskin-Robbins - icecream - Updated September 2026

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This was one of the most ridiculous experiences I've ever had at Menchie's. My total was $43, and I…read morehanded the cashier, Emely, a $50 bill. She refused to accept it, even though my total was less than the amount I was giving her. I asked for a manager and was told there was no manager on duty. I asked for the corporate number, and she said she was not allowed to provide it. She also told me she was the only employee in the building. This is completely unacceptable and unprofessional. If you're going to operate a business, there should be proper management and employees should be prepared to handle basic customer transactions. I expect someone from management or corporate to address this situation.

Cold Stone Creamery

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Greeted with a Hello and Welcome! Got taken care of right away! Ordered my usual- Like it w/Cake…read moreBatter Ice Cream with a banana topping! Always hits the sweet spot! So many flavors to enjoy but I can't help but to pick my usual! Hehehe I recently just tried a sample of the Kettle Corn ice cream from the new Supergirl movie- might be getting a like it next time hehehe.

An oldie but goodie. Hand made ice cream creations is such a treat. The combinations are endless…read morebut I'm a creature of habit and tend to stick to the same rotation of flavors lol. The mint chocolate and coffee lovers is a family favorite. Recently the kids have also enjoyed the refreshing mango sorbet. There's usually just 1-2 team members working when I've stopped by after dinner. The place is always clean and the line moves fairly fast. When it's a nice evening out we also enjoy sitting outside at the table to enjoy our creations. Parking is easy, we usually get lucky and park right at the front row of the shopping center where Cold Stone is situated. Staff is nice, never any issues.

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Afters Ice Cream

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(82 reviews)

Awesome customer service and location! Really enjoyed the atmosphere just to vibe and hang out…read morethere to enjoy the ice cream.

My wife and I keep coming back to Afters Ice Cream, even though I'm lactose intolerant. That's how…read moregood it is! Our absolute favorites are the Cereal Milk and Cookie Butter flavors. They're rich, creamy, and always hit the spot. Every visit reminds me why this is one of our go-to dessert places. That said, management should really pay attention to the customer service. Looking through the reviews, it's pretty clear that most of the 1-star ratings aren't about the ice cream, they're about poor customer service. The product is amazing, but better service would make the overall experience just as memorable. If you haven't been here yet, go try it for yourself. The ice cream is definitely worth it!

Mochinut

3.0

(72 reviews)

The service is amazing. We would come here again 10 out of 10. The worker Dan was especially really…read morenice.

Had to meet someone at Sprouts at 9:00am. Saw that Mochinut also opened at 9:00am so figured that…read morewould make a nice treat for my kiddos. Went to open the door at 9:10am and it was locked and open sign was turned off. Staff opened doors for me and stated if I had wanted donuts it would be about 20 min. I place an order for a 6pc donut box. Walked around and came back at 9:50am bc I hadn't received a txt that my order was ready. Staff said the txt msging wasn't working. So what does work in here? Staff?? Machines??? Even though I was the first one in the store another customer (Grubhub/Door Dash) got their donuts before me. Finally received my order at 10am. No free drink while I wait, no extra donut in my order for the inconvenience. It's not the actions but the thought that would've made up for this disastrous morning. And I understand if they're behind/understaffed bc I've worked in food service before and things happen. But take accountability, have great customer service, and understand that time is valuable.

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Came in last night me and my husband and received wonderful customer service from Crystal U. She…read morewas so helpful and so friendly. It was a very hard day for me and my husband yesterday and so we wanted some chocolate to make us feel better and Crystal made our day as well with her kindness. She was so knowledgeable and we will definitely be coming back here.

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(32 reviews)

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Deal not true! Bought the buy one get one 50% boba that they have advertised inside the store and I…read moredid not get that. After I brought it up when receiving my drinks the guy with the glasses just looked at me and apologized. Overcharging and not staying true to your promotions hurts your reputation.

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