I just lost my mother and went through Bayview crematory and burial services. I give them a 10 out of five.!!! they were phenomenal. They have a flat when you lose you are at your wits yourself morning and upset for a don't be bothered and bugged by anybody when I hired Bayview I dealt with Alina and she was phenomenal every step of the way. There were no It was exactly what she said it was. She wasn't trying to contact me over and over . when I contacted her.she was always very very kind answering my questions that I had and really good at her job. At the same time I was dealing with Greenwood and they keep texting me every day and it's ridiculous. I paid all that money but they keep bothering me every day with something. II would recommend Bayview to anyone who needs this type of service.They are straight shooters with a flat rate with a good price and exceptional service. read more

During such a difficult time This place is a joke. Lack of communication they make you feel like they are doing you a favor, plus the fact they are money hungry. I wouldn't recommend this place to anyone specially in such a difficult time. Alena Padilla needs customer service, and her lack of communication. read more

Bayview and Rachel have been amazing through a difficult time. Rachel is seriously absolutely amazing, from our first phone call to our last, she has been there every step of they way!!!! Rachel coordinated everything with the military to not only get approval for a military burial at the National Cemetery but also booked our service time with the National Cemetery. In a stressful time, Rachel was always reassuring and calming which meant so much to my brother and I. Rachel also helped us find a beautiful Urn. I have to say that I don't look forward to having to use this service again anytime soon, but when the day comes I will for sure reach out to Rachel!!!!! It can seem so overwhelming but Rachel always said not to worry and she would handle it, and she went above and beyond. So thankful to Rachel and Bayview for taking care of our dad, Ron Gilmore!!!!! read more

We were told 1 week to receive the cremains. It's now been almost two weeks, and they say not till the end of the third week. We have services planned and this is cutting it very close. They don't appear to have any sympathy. They don't communicate well. Not all the delays are their fault (as far as I can tell), however, they did nothing to clear them up. I had to make the phone calls. If any supervisors would like to discuss, please add a comment with your contact info. I asked the front desk to escalate, and they didn't move my call up the chain. It's hard when you're mourning someone, and the people you've entrusted your loved one with don't seem to care. My family, in Ohio, has been in this industry for 4 generations. I know how we SHOULD be treated. Added 7/5: Called them early AM, was told the cremains are ready to be picked up. I asked what time they close, she gave me their closing time. Arrived 5 hours before closing. There were two clients with the employee. She asked why I was there. I said "for pickup". She told me she is in the middle of an appointment, and I should come back in a half hour. I wasn't told I needed an appointment. I just said "no". And walked out. It's one thing after another with this company. I hope it works better for you, if you choose to work with them. I lowered from two stars to one. read more

During such a difficult time I am very grateful to have worked with BayView Cremation & Burial. I had the pleasure of working with Rachel who was very kind and thorough throughout the entire process. She even assisted with contacting the church for funeral times and confirmation. I am very happy with how beautiful my loved one looked at their service and have some positive closure. Thank you BayView and especially Rachel for everything read more

This place was referred by Scripps Chula Vista when my dad passed away. If possible, avoid them and use someone else. What is already a difficult situation when a loved one passes, was made more difficult by Rachael at Bayview. She was not kind or sympathetic and I had to follow up on everything. We had my dad cremated and so I asked her what the process was, it was like pulling teeth trying to get details from her. A few days passed and I had to call and follow up again, "Do we need to pick an urn?" And she says "oh, did you want to see the urn catalog?" UM YES, why wouldn't you offer that to begin with? Also, my dad was being interned at Miramar Veteran Cemetery and I had to organize the service myself. I asked her if she can help with this and she told me to call them myself. Didn't ask if I needed a flag, etc. I could go on and on about how UNHELPFUL she was. The only person that was nice and helpful was the man who opened the Chapel for us, I can't remember his name. Please don't go through the stress that I did and go someplace else. read more

Rachel at Bayview was helpful in processing my uncle in time for his military funeral at Miramar Cemetery. My family is very happy with Bayview's efficiency and professionalism. read more

As business & privacy policies now go, they are ok. The price was fine. My problem is I had to call them for everything. No one ever called me. Not to tell me there was a delay in the service, not to tell me they closed the Adams Ave location, not to tell me to bring identification when I did pickup my package, not to tell me where they were in a building that did not have their name on the register, not even to tell me their services were completed after 3.75 months. They couldn't even send a form letter to tell me these things. I've experienced better on several ocassions so I feel justified in my comments. This business is cold enough and the lack of communication seems to make it even more cold and uncaring to me. read more

Family owned, no-nonsense, straight shooter with fair and decent prices. This review is not for the faint of heart. In the Hospital/Hospice, I find myself standing next to my deceased loved one. We were too busy trying to keep him alive to start planning a funeral. No idea what to do, never did a funeral or death. The Social Worker/Hospital gave me a list of Mortuaries. I start calling and this is what I get; long drawn out sleazy sales pitches "offering three different packages starting $999" type of dribble. Not in the mood if you know what I mean. Ed, a real person answers the phone at 0730 on a Saturday morning. Gives me a straight answer to a very specific and direct question. One answer, one price (about half of the lowest "package" the other places were pushing) with on-time service. If you have to do a death, this won't add to your grieving. If you want simple, decent, family oriented business, this is it. read more

Fair pricing for direct cremation. They have excellent customer service and communication. I will definitely be recommending to everyone I know who needs help when a loved one passes. read more

Yelp removed a first hand review of this place by saying it was a second hand review, I guess you can throw money at anyone and they'll do what you want...even Yelp. Bayview is a horrible place to work with, I HAD THE EXPERIENCE, THEY WERE RUDE, LIED, MADE ME TRANSFER MY OWN HUSBANDS REMAINS INTO ANOTHER URN, DID NOT FOLLOW ANY TIMELINES AND THEN TOLD ME IT WAS MY FAULT THEY COULDN'T DO IT. They were paid and customer service went out the window, they are horrible and have no compassion. When I wrote them a letter they asked me why I was lying about them. Do not go here! They are HORRIBLE and have paid Yelp off to take down the reviews. read more

I was VERY impressed. Realizing that not too many people write reviews praising a mortuary, but I am going to, in hopes that others will have as pleasant an experience as I did. When my elderly aunt passed, we called Bayview due to the fact that they actually published a price sheet. Other reviewed mortuaries had a problem with the upsell, there was NONE of that at Bayview. The driver arrived promptly, was very polite and sensitive to family and friends who were gathered at her home. A few days later I was in the office making the arrangements. Again, I have to repeat, there was absolutely no upselling. It was just what I wanted, and it made what could have been very unpleasant a lot easier to take. Their communication was great, they did what they said when they said they were going to do. Remember, most neighborhood mortuaries have been bought up by mega corporations. Bayview is local, and local is always better. read more

This company was on a list provided by the coroner when my brother was found in his apartment. They were so helpful, didn't try to upsell, and knew how to coordinate with Miramar National Cemetery for a veteran. We were impressed with their professionalism. read more

In extraordinarily difficult times -- the death of my parents 20 months apart -- this company offered comfort and caring in an efficient manner. Both times, Bayview met and exceeded my expectations. Araceli is a perfect customer relations representative. She even suggested ideas -- such as exploring veterans burial benefits -- that would never have occurred to me. My sister found them when my mother passed away, and we never hesitated about working with them when my father followed. My heartfelt thanks. read more

My father passed away a few weeks ago, and all I can say is that Bayview made this hard and painful time in my life easy and peaceful. The ladies in the office answered all my questions and guided me with all the steps necessary. The young lady in the office that helped me with the paperwork arrangement was respectful and very patient when we met in her office. I picked my father's ashes and death certificates a week later, and they were still respectful and considerate. I am thankful my father is now resting with me at home. read more