We had a plumbing issue that resulted in two rooms of our house having water coming up through the…read morefloorboards. We had fans and dehumidifiers in our house for nine days and Robert was extremely professional, very knowledgeable, and super personable- just an all around great guy! We were very impressed with his service and recommend Dry Kings to anyone in need. On two of the three visits, Frank also came to assist and he was also very professional and personable. A job well done. Great team!

Had some water damage from leaking dishwasher. Rep came out and inspected, provided a quote. He…read moresaid he or someone else would be project manager for the job; never happened. When I called to inquire, they said they had no plans to come onsite; how can you project manage a job when you don't come to the worksite?? We only dealt with "technician teams" that rotated by day. So no consistency, no project management, poor communication. They also damaged our baseboards and removed wood framing unnecessarily that we now have to repair. Stay away.

We deeply appreciated the work of Shiloe, Andrew, and Nick at PuroClean. We needed them to work to…read morea high standard of cleanliness given medical sensitivity needs, and they were willing to go above and beyond to make sure that higher standards were met--working with our IEP. All three of them were extremely friendly and willing to work on a deadline when we had one. They even came back by the house a couple of times after our contract had concluded to answer a few additional questions. They were communicative and compassionate at every phase of the process, creative when problems came up, and patient in working with multiple members of our family. We would recommend them for anyone dealing with mold issues, particularly medically-sensitive clients!

Impressive customer service. Mold testing company recommended cleaning and hepa filter so I…read morecontacted Puroclean. Nick came and spent at least 30 minutes evaluating the situation and for found out where the mold is coming from and said no cleaning needed but a panel needs replacement. Did not charge us at all. Very honest and thorough. Will definitely contact if another issue arises.

Last Thursday we discovered that our water heater was leaking, and the water had gotten into nearby…read morewalls and caused mold to grow. I called Reactic Restoration on Friday, and Daniel Garza was able to inspect the damage that same day. Our house is older, so testing for asbestos was a standard part of the process; Daniel was able to get us in touch with an asbestos testing company that provides quick test results. That company got a tester to our house the next day (Saturday), and results were available Monday before noon. Fortunately, the tests showed that no asbestos was present. Daniel was able to assign someone to come to our house that same day, and set up dehumidifiers and plastic containment sheets with zipper doors, to seal the work zone, and to put down plastic to protect the carpet. On Tuesday, another team was able to remove the mold-affected wall materials, and wipe down the area with an excellent non-hazardous but effective disinfectant. They knew our preferred plumber was arriving at 1pm, and they were done with all work, including HEPA vacuuming and cleanup, before that time. The dehumidifiers are still set up, and will run for at least 48 hours. Daniel checked the area and the machines today (Wednesday), to make sure everything had been done correctly and that the dehumidifiers were working as intended. I am very happy with the service provided by Reactic Restoration. As Daniel kindly acknowledged on Friday, it's a shock to find mold in your house unexpectedly. It's been less than a week, and the mold is gone, and everything smells normal again! Everyone I encountered from Reactic was professional and kind. I hope we won't need their services again; but if we do, they will be our first call.

Great service! Daniel is so knowledgeable and provided solutions that were realistic and matched my…read morebudget. What a find!

I always take the time to research what company provides excellent service regardless of what type…read moreof needs I might have. I most highly recommend ChemDry! Sean and the other technician did an excellent job cleaning 3 bedroom carpets, and 8 dining room chairs that had many stains in a Belgium linen fabric. In addition to being impressed by the high quality of their work - the carpets and each chair look great - Sean spent time with me after to explain how to give the chairs a simple treatment with baking soda, carbonated water, and a white cloth, that takes bout 2 minutes for each chair, and do this every few months to keep them looking very good. He also explained what to do if there were any major stains on the fabric.

Carpet cleaning. Excellent results, competitive pricing. Highly recommend. Will use again.read more

Forest and his team are professional and thorough. Their 24 hour emergency service saved us during…read morea home flood! would recommend to anyone!!

Wife came home to a broken pipe in bathroom - water running into hall, 2 rooms and down heater…read morevent. We were referred to dry medic by a friend who knew Mike. Before they arrived, we shut off water, mopped up water off hardwood floors, ripped out part of the carpet / pad in back room as it was saturated and we set up 2 dehumidifiers - this was not our first rodeo. Our understanding is Mike runs the location out of sac he came that night 90 mins later from sac, so grateful! The response was 5 star all the way!!! Since Mike is based out of sac, he called the guy who runs the Novato location Gage who showed up shortly to handle our job. We went over the incident -I remember it being pointed out specifically that water went down the heater vent in the bathroom and it needs to be checked. A bit more cleanup and after testing we had 3 rooms, hall and bathroom compromised. We agreed to be proactive and had them remove baseboards and knock holes in the walls between studs to save sheetrock. Mike again reviewed everything with gage. Next day gage and his team arrived to continue - they removed compromised hardwood, bathroom vanity and toilet, and added equipment 4 rooms of the house. As discussed they had the flooring planks in the back room with fans to try to dry and salvage as they are less than 2 years old. Over the next week gage came regularly to test the moisture level in walls. He crawled under the house & It was determined that the bathroom tile was not drying quick enough and would need to be removed to save the subfloor. Hubby and I took out the floor ourselves that weekend. Another week of the heat /fans and we were able to save tub. Unfortunately 3/4 of the flooring had to be tossed.. about half due to warping and deep scratches from improper stacking (nails) . We weren't mad, just another setback. Because we were paying out of pocket the bill remained within the range they agreed to allow us to make 3 payments. We wrote a check for $4k as first payment. Now onward for unplanned bathroom remodel- During this time wife begins getting sick- we have HEPA purifiers in the bedroom and house but this isn't helping. Another 2 weeks and the tile guy is finishing the floors when he discovers there is standing stagnate water in the heater ducts. We are now stuffing towels in all our heater vents to block stagnate, moldy air from coming in the house. It also February, we were running the heater daily - so the heater is now off and it's cold. Wife calls dry medic and asks informs gage there is water in the heater ducts. She asks him if they remove the water from the vent in the bathroom. He said no. She asked him why and he said he didn't think about it. That was it. We called a duct service to crawl and give an estimate. The duct company said the duct in the bathroom was full of water and sagging in several areas from the weight of the water and it was the straps holding it up. He was shocked dry medic didn't deal with this as this is their job of water mitigation. He advised us to call them back and deal with the water and they didn't do it and that IS THEIR SERVICE! We called gage again and told him that there is water in the ducts and it should've been removed. He told us that they don't do duct work as they aren't trained on that. But your job is to remove the water and you didn't. Now we have moldy water and are sick from Running the furnace. He said he didn't know why he didn't check it, he forgot, but duct work isn't something they do. That's it. The following day I reached out to Mike - who was surprised by the whole thing. He immediately apologized and said it should've been done and they would make it right. The following day gage came out and verified there is moldy water in the ducts. He brings a hose to suck it out but the hose nozzle is too big and he can't get it in, So he can't do anything. He gave me the name of a duct service that they highly recommend. But that is all he can do, Which was nothing. He didn't bother to bleed or remove any of the compromised duct. He confirmed there is water inside our heater vent for over a month and it's a horrible stench and our house is 54 degrees in winter - that is what he confirmed and left. I called his referral plus three others for estimates .. his referral was the highest. We ended up needing to replace 4 of the vents that were on the same run as they that had water in them. The weight of the water caused tearing from the straps and the insulation got wet and soaked up the water. We ran the heater which just made it a moldy science lab. This was an additional 4K that didn't need to happen IF they had done the job correctly and removed the water with a vacuum. Our last payment was $1k - I was expecting they would say - don't worry about it as we screwed up costing you an additional $4k repair, but no. There was nothing. This is a franchise operation.. and THIS location I would NOT recommend.

We used this company for mold removal. They are fast and get the job done. They also work in a…read moreclean manner respecting our home. The job was completed swiftly. We had a third party mold tester come in before and after mold removal to test for the type of mold do we could assure the home was safe. Indeed Fire and water had removed all the mold. When they came to remove the equipment they explained what was done and once again removed their items in a clean and respectful way. Highly recommended!

Choose this company if you have fire or water damage; highly recommended. We have had the good…read morefortune of being able to have Fire and Water Damage Recovery help us in a couple of not-so-fortunate circumstances. First, we became familiar with them when the flats next to us were victims of fire. Justin and his team were super professional in helping us with the damage to our outside space, as 3 stories of non-shatterproof glass all rained onto our property. Later, when I overflowed the laundry room sink, I knew without hesitation who to call to set up dryers and monitor the humidity levels. This team has seen it all, and are pros at connecting you with other needed service providers (e.g., testing company if you live in a historic home). And they understand the ins and outs of working with insurance. They are very kind and dependable and are great to have on your side when you are dealing with a home emergency.

If you need a professional team to address an emergency water heater failure that spread water…read moreunderneath ALL of your flooring, you will find expertise and empathy in the team of Justin, Camilo and Sophia. Starting with Justin's prompt inspection, he objectively assessed the damage and walked me through the possibilities and next steps. He was realistic yet reassuring. Then the team of Camilo and Sophia were amazing. Arriving late in the evening they worked for hours on the water remediation job that included pulling off molding/floor boards and setting up fans/dehumidifiers. Despite the scope of the remediation growing, Camilo and Sophia showed their experience by staying calm and just working through the issues. Their professional demeanor and calm made you feel they were taking care of everything and things would turn out ok. The team provides an invaluable service in times of crisis. Bottom line, they will take care of you.

We discovered a leaking toilet in our upstairs bathroom was leaking down and causing wet spots in…read morethe ceiling and side wall of our downstairs laundry room. I've never had to use a Water Restoration service before so I browsed trusty Yelp and reached out to Fire & Water Damage. Glad fellow Yelp friend Karen W gave a glowing review! They seem to answer calls 24/7 and I was able to schedule an appointment quickly. Mike was main point of contact and gave us an estimate and scope of work. Basically, they had to tear out the drywall and insulation from the wet area, dry and dehumidify the area for days, and then put on moon suits and remove any mold. We were able to have 2 techs come on a Friday and then let the dehumidifier run over the weekend. We also had to tear out our upper cabinet since the top was damaged by water. On Monday, they came back to remove any leftover mode and patch things up. The total price came in well below the estimate, which is a huge plus. Very happy with the service and efficiency. If you ever suspect you have water damage from leaks, call these guys and get the problem resolved to ensure mold doesn't form or worst, spread. Note that their services are purely restorative - they'll dry out the water-damaged area and get rid of all the mold. You'll need to hire a plumber first to stop the leaks and then afterwards, a drywall contractor to patch up the holes with insulation and new drywall followed by texturing and painting.

From start to finish, Swift Restoration exceeded every expectation. Dealing with home damage is…read morestressful enough, and having a team that is professional, communicative, and genuinely customer-focused made all the difference. The crew was fastidious in their work -- nothing was overlooked, and every detail was handled with care. What really stood out was how assuring they were throughout the entire process. They kept us informed at every step, proactively answered questions before we even had to ask, and made sure we always knew what to expect next. That kind of communication is rare and incredibly appreciated when you're navigating a stressful situation. They were also timely -- showed up when they said they would and completed the work on schedule without cutting corners. If you're looking for a restoration company that treats your home like their own and puts the customer first, look no further. Swift Restoration has earned a customer for life. Highly recommended.

Lacks Communication. Please don't mislead your customers by telling them you'll do the work when…read moreyou really dont. It's simple just call, email, or text and let them know you changed your mind or not interested. Don't ghost the customers, it's unprofessional.

Justin and his team dried water damage from a busted pipe in our San Francisco condo. They were…read morefast - willing to come out night-of. They were thorough, and performed minimal demolition. Justin was also patient and courteous. He answered my many panicked questions about insurance, follow-up repairs, etc. Moreover, he clearly states when he's not an expert, and refers to general contractors when it comes to rebuild work Not a con, but tip. Fire & Water is great for water mitigation, but to my knowledge does not handle demolition rebuild (and that focus is probably why they're so great). I'd pick them again 10/10 times, but be prepared to have general contractors lined up after water mitigation

Justin at Fire & Water damage was prompt and helpful during a stressful time while I was managing…read morethe remediation work needed out of the country. His team was very professional and took care of my home under difficult circumstances. Justin made every effort to answer my questions in a timely manner and be available. The entire process with Justin and Chrissy was smooth and effortless and I also really appreciate the detailed invoice summary and logs. Definitely would recommend this team!

We had a fire in our garage last April. A crew led by Will…read moreStubblefield, came in immediately to clean smoke damage, accrue inventory for damage. A construction crew led by Agustin Hernandez rebuilt the entire garage, much better than it was before. The crews were very professional, considerate about clean up , and respectful of our needs. Many workers were outstanding including Gil Ignacio, Eduardo Guillermo and Ebert to name a few. We highly recommend them.

I have a similar experience to many of the other comments about this business…read more Woody's Restoration used to be reputable and helpful and did excellent work. Now that they have been purchased by a bigger company, it is the exact opposite. Do not trust them. Do not trust Angela. The communication is poor and the billing is inaccurate, outrageous and in my experience, full of fabricated and exaggerated costs and hidden fees.