Really long wait lines for everything :( Waiting for dinner for over 2 hours and that ruins everything despite the great location. read more

Overall we had a really nice time and loved the huge rooms with hot tubs and large balconies. The rooms were luxurious, Chi products were a nice touch, the buffet was normal, but lots of choices. The Asian and italian restaurants were tasty and my parents liked the steak house too. Definitely family friendly with activities for kids and adults. My sister got married here and the rooftop was beautiful and her pictures are amazing. My complaint is that I've stayed in all inclusive resorts this nice for about half this price. They use their credits to make you think you'll get free excursions, but there are very few you can actually do, and you still pay the taxes on them. This place is great for a destination wedding, but make sure your guests can afford it. read more

A year and a half ago, I first booked my wedding with Beach Palace. I was told I'd be assigned a wedding coordinator, and repeatedly asked when that would happen so that I could begin planning my wedding. 6 MONTHS later, I was assigned my coordinator. I emailed her many times with questions about the wedding, she replied to about 4 emails, then I didn't hear from her for 3 MONTHS. I continually called the hotel until someone finally told me that my coordinator no longer worked there. [Was anyone ever going to tell me that???] Next I was assigned my current coordinator. Sometimes she responds to my emails a few days later, but usually it's WEEKS. I asked her to send me pricing of decor, and she sent prices that were double what the first coordinator sent. WTF? I also asked to book a photographer and makeup artist that is on their "preferred vendor list" and she said they no longer worked with either company anymore, and I'd have to pay the "outside vendor fee" of $800 PER VENDOR. I told her that the hotel has provided me with their information, so how could they now insist on charging me extra to hire those vendors? She refused to acknowledge anything I said. My fiancé and I have called and emailed the hotel at least 30 times about the HORRIBLE experience all of this has been, and no one has ever called or emailed back...not even once. They've definitely received our emails though, because our coordinator makes sure to mention that she knows we've emailed our frustrations. My wedding is in two months and I have 47 guests staying AT Beach Palace for about 5 nights/person. Which means I am bringing the hotel over $50,000! You would THINK they might at least TRY to make this an easy or enjoyable experience? It's against my nature to ever be this outspoken, but this hotel is absolutely RIDICULOUS. And I can not believe I have spent a year and a half dealing with this. If all of my guests hadn't already booked their stay, I'd plan the wedding in two months and change the venue. This place is HORRIBLE. Please, please DO NOT get married here. These small paragraphs aren't even scratching the surface of the hell they have put my fiancé and I through. No one deserves to go through all of this when they're planning such a beautiful, significant day. read more

Horrible time share sales, Guys in airport promises everything and wants payment in full, sets you up with a bunch of different activities but after presentation when you say no they get mad and now everything they said gets changed and your screwed read more

Hotel credit is essentially not what it is marketed to be and the staff at the spa were a bit uninviting. The sashimi at the Wok restaurant has mayonnaise on it and service at any of the bars takes too long. Slightly disappointed but not surprised. Also elevators were not working right. read more

After accepting we were not going to get an ocean view we had a fantastic time. Many members ( higher than us) were promised an ocean view and had to fight to get them So don't expect an ocean view Other than that our trip was amazing. Wonderful staff. Moises in the restaurant , Fernando at the pool bar and Juan the chef are the best!!!!! I'm gluten free and the staff totally took care of me If you have any food allergies tell the head chef, not your waiter. They are amazing read more

See all

My husband and I just had our wedding at the beach palace. The wedding was beautiful, Zaray was helpful the moment we got to the resort. We had a group of 50 so they were a few hiccups along the way,but I was never stressed as the bride and everyone was appeased. The beach is amazing water is crystal clear. We did many activities set up by the staff right from the resort. Service in all the pools were amazing and they was never an absence of food and drink. We were upgraded to a presidential suite our Second day and it was beautiful. Loved our wedding week with Beach Palace. read more

Beach Palace Cancun - Resorts Near Me - Cancún, ROO

HEART BREAK! That is how I feel after my stay at Beach Palace in Cancun.... This was my 4th stay at a Palace Resort (the other 3 stays were at Moon Palace on the Riviera Maya). My first 3 stays were awesome; zero complaints. However, Palace Resorts now has gone down hill in my opinion. Beach Palace, room 807: broken bathroom door handle broken toilet tank lid and the kicker was the leaking roof! PRO's -- The majority of the staff are awesome! -- FIDEL, at the poolside bar was the best!!! Great attitude, customer service, sense of humor and attention to his guests! My kids were bummed when we weren't going to see him anymore as he had a few days off and we were leaving. -- The view of the beach is breathtaking. The Cancun water is so many different shades of blue! -- There are plenty of activities: kids slide, water volleyball, water aerobics and yoga, beach volleyball and parasailing and wave runners to rent. -- The Sports Bar has two pool tables and a fun karaoke night. -- Roof pool stays open until 1am -- The ice cream parlor and coffee shop is a cool place for the kids to go to while playing at the pool -- Ping pong table near the pool -- Kids activities at the main pool CON's -- The seaweed is an issue. Moon Palace cleans their beach every morning whereas Beach Palace does not. The seaweed actually hurts to touch. California seaweed is just annoying but doesn't hurt to step on. Its unfortunate that the resort at least doesn't clean the sand in front of the resort. -- Pool bar closes at 6pm -- The big pools close at 8pm -- There is no authentic Mexican food! If I want a hamburger, I will stay in the States. -- The alcohol selection is GARBAGE now! My last trip to a Palace Resort in 2009 offered a lot better quality liquor. Now the Palace Resorts offer CHEAP POOR QUALITY hard alcohols. -- Not one Irish Whiskey available -- Palace Resorts switched to corona distributors from Moctezuma Beers which was a total step backwards. -- Resort credits are USELESS -- Pool gets shaded by the hotel beginning in the early afternoon -- The gym is a joke -- It is difficult to think a resort has a dinner dress code as you can see women walking around in thong bikinis during the day with kids everywhere. I enjoyed the view but it is uncomfortable when my 9yr son is there. -- Have a dress code at an Adult's Only resort which allows thong bikinis during the day and pants at night; not at a family resort. -- Palace Resorts is moving away from customer service and towards being all about money. That was never shoved in your face before. Palace Resorts offered $1,500 in resort credits with an online booking. These credits are essentially USELESS! They mark the prices up on the few items you can use the credits on, tac on a tax and then you get stuck with some ridiculous price. Case in point, professional pictures. You can use $250 in credit but then they want $1,100+ American dollars for a usb with your pictures. The smallest package was 10photos on a cd for $240. They would not even throw in 3 extra photos at the $240 price. Such a ridiculous request right? I was not asking for all the photos for $240, just 3 more images. So instead of making $240, Palace Resorts would rather receive $0 from me and have this nice 1 star review! I paid for an excursion through the hotel. My son got sick and we could not go. I tried getting the fee removed from my bill; sorry no such luck. My experiences in the past at Moon Palace were 100% customer service oriented.... not the Beach Palace. Thanks Beach Palace: $140 was too much to be refunded after the thousands and thousands I will pay the Palace Resorts over the coming years. I honestly felt taken advantage of after this trip. I was on Cloud 9. After years of thinking, I bought into the time share, thinking Palace Resorts would be the one company I would feel comfortable coming back to again and again with my sons. After the astronomical picture price and then the refusal to remove the excursion fee- I regret ever purchasing a time share associated with Palace Resorts. After years of telling friends/family how amazing Palace Resorts are (ie, convincing my cousin to honeymoon at one), I will not recommend them again. I am livid with myself that I will be giving Palace Resorts a lot of my hard earned money for decades to come as I pay for and use the timeshare I purchased with them. Customer Service is all I care about. I will stop going to phenomenal restaurants based on poor service. I will go back to average places based on excellent service. Its a simple thing, making a customer feel like he or she is your #1 customer. I prefer a Palace Resorts rep reads this review, void my contract and ban me from their resorts for life! (Pueda comunicar conmigo a que hora que guste) There quality has plummeted! They now offer subpar beverages and food with a PROFIT DRIVEN demeanor which puts their customers on the back burner regretting the expensive price tag! read more

I have been to several beach resorts including many all inclusive and I must say this is the worst experience ever! This is also the first time I feel like I have to write a review WHILE I'm STILL at the resort. 1 star because the food here is pretty good, we have only been to the buffet so far, it is VERY small compare to any resorts I have ever been to but they have plenty of freshly grilled options available. Everything else is ZERO STAR. This resort is VERY SMALL. There's not much to do. The kids "playroom" is a joke. It is literally A ROOM. Probably the size of our room lol. But I must add the staff there R super nice. I came here thinking it will be a stress free trip n we wouldn't need to leave the resort with plenty of activities for the kids to do, but there's not. Just beach n pool. Beach is very steep n waves were very strong making it dangerous. My kids R very brave n live for the water but this is the first time they R terrified to even have their toes touch the ocean water. Not the resort's fault. Dining. If u don't go as soon as the restaurant opens, then forget about eating. The food is very good if ure willing to wait 2-3hours for a table and then another hour for the food to come out. It's really not anyone's fault but the restaurant is just TOO SMALL! they only have about a handful of tables so there's always a looooong waiting list of 5+ tables before u. There's nothing to eat after breakfast and before noon. So if u have an early breakfast at 7, don't expect to eat again until noon bcuz nothing is open. I don't know about u but I have to eat like every 3 hours.. That was hard for me.. My biggest complaint is the front desk staff. They R extremely rude and unhelpful. So first, our room issue. We booked 2 rooms, FOUR people in each room and I also requested for us to be close by since we have kids going back n forth. We couldn't get 2 rooms together but I can understand that.. I thought we booked 2 double beds but turns out we got a king in both rooms. I was told they sell their rooms by "room views" not "number of beds" and was told to come back tomorrow to see if they can move us. I was ok, came back the next day to ask if we can be moved and the man IMMEDIATELY told me there's no room available, he didn't even check or anything, so I asked him if he could at least check to see if the room next to my mom's was available bcuz we saw them checking out earlier and I asked him if I could move my room there. He told me that room is a LOWER room than mine bcuz it's a resort view and I told him that's fine I don't care about the view I just want us together. He then started helping someone ELSE on the phone and I waited for 15 minutes while he talk to someone else and in the end he still tell me no he can't switch our room bcuz it's reserved for another family. I asked him can't u give the other family our room which is a better view and give us their "reserved" room. He said no because they R a family that needs 2 beds. So I asked him why do they get to chose a room with 2 beds when I thought they sold their rooms based on "views" not # of beds. He couldn't answer me. Anyways, wasted 20 min of my time for nothing. read more

THINK BEFORE YOU RESERVE!!!!!! Palace Resorts do not issue refunds in a timely fashion. If you are unsure of which day you want to travel I suggest that you do not book until you are ready. I changed my reservation and it's been over a month and I still have not received the refund to my card. Very bad business practice to hold onto customer's money for sooo long. read more

I just left beach palace and I have a couple things to say. I hope people read this and learn a lot. Upon your arrival you are given a gold or purple wrist band (gold is for 18+ and purple is for kids) When you get to your room leave the card that they give you in your room at all times. The card controls the AC and lights. If you have a balcony, don't leave the doors open because it will fog up your room. when you leave your room don't put the deadbolt on. it's only to be used when you are in your room. It will lock your door and you will have to go to the front desk to open it. Now for food, the food at the place isn't that great. The only things with flavor are the fries,wings,burger,fajitas and most things at the sweet shop cafe. Don't go to the Italian restaurant like really DONT. My table and i died laughing at the itty bitty portion size and we left within 15 minutes of receiving our food because it was that bad. The only thing I kinda liked was the cesar salad. At the Chinese restaurant things are better. Almost everything was good. At the buffet stay away from the dairy or fish everything else is sorta safe. At the stake house the food is also pretty decent. Don't order room service if you want immediate food. They take an hour at least. The food at the bar is ok. Please keep in mind that the wait times for these places are about 1-2 hours at night. Service at the hotel is not the best. It's not because the people are rude, it's because they are under staffed. Each restaurant has about 4 servers but the restaurant holds about 50 people. The staff at the hotel are amazing but management definitely needs to hire more people. PRO TIPS: In your room there is a hidden liquor stash next to the mini fridge. The peak time to go to the pool and the beach is around 9am to 4pm. After that the ideal place is the rooftop. I wouldn't recommend bringing your kids up there. Make sure to tip waiters and maids. Tips is how they get paid basically. Bring a sweater to restaurants. It's kinda chilly. Don't bring towels from your room to the pool/beach. They have a towel kiosk outside. If you have an ocean view you will see the sunrise If you have the city view you will see the sunset . Enjoy your time at beach place lol read more

Let me start out by saying that the Palace Resorts are WONDERFUL. I've traveled to Cancun and stayed at Moon Palace two times in the past three years but following August of this year, they will NEVER get another dime of my money. I am also working to convince my fiancé's employer to withdraw from doing business with them as well. We went on our first trip to Moon Palace with about 130 people. His employer sends the top performers and their spouses every March. We absolutely loved it and picked the chain for our wedding. We booked our wedding at Beach Palace due to the prettier beach. I began planning my wedding nearly two years ago to ensure I was providing my guests with the most information possible. In order to block rooms, you must sign a contract. Within the contract, there are cut off dates. I (somewhat) understood what I was getting into. Many changes have occurred in the past few months with our friends and family and some cannot attend. Due to cutoffs, I owe around $23,000 in penalties for rooms not booked. I informed the resort of this 3.5 months before our arrival. They've informed me that they will do NOTHING to reduce the penalties. I understand that I signed and contract and am therefore liable, but they had (and still have) PLENTY of time to book the rooms I did not. The biggest/most exciting day of my life is already a let down. I am EXTREMELY upset with this company and I recommend that NO-ONE book a wedding with them. The cost of my wedding is more than double now due to their lack of decency. I am appalled that they are going forth with this bad business, but I will do everything in my power to lessen the amount of money they get from anyone else in the future. read more

Myrna, our waitress was professional, kind, and pleasant. The gentleman were professional and excellent hosts. Food exotic and very high quality. Will recommend. The ambiance was so comforting and relaxing. Beautiful, elegant. read more

I'm here now and am not happy with the way things have turned out so far. I am here for a wedding and upon booking they did not offer the option of a beach view room which is extremely important to me. I called to ask why it wasn't an option and they told me not to worry that I could upgrade upon check in. Well they were not accommodating at all and am now stuck in a room facing the noisy highway which they call the "lagoon view". To top it off they only had double beds available and I'm here with my fiancé. Super disappointed. I'm hoping things can only get better from here. read more

This place is all about the service and the location is excellent if you're into lounging on a white sand beach with turquoise colored water. I'll be updating this review more soon. read more

This resort is beautiful & the ocean is magical. I was staying at Moon Palace & went to Beach Palce for the day with my mother in law. It took me an hour & asking 3 different members of the staff to please bring us a champagne bucket of ice to keep the bottle cold on the beach. In august it's so hott & your drinks will get warm. I kept being handed off to different people & no one took the initiative to get us a bucket. Finally, after an hour one came. The beach was very packed but there were lounge chairs by the lifeguard tower & the staff was helping guest set them up. I swear it was like pulling teeth to get someone to help us get some chairs. I had to ask multiple times & I hate when I feel like I'm bugging someone so I'm very nice about it but I guess you have to be demanding. Overall the day was beautiful but the staff may need a refresher on customer service. read more

Pretty much the only good thing about this place is the steakhouse. The food suxs, the drinks are watered down and only a handful of staff are friendly. And warning. ..it cost $100 USD to get your makeup airbrushed. It was Terrible! !! I had to wash my face and re do my makeup. They literally have no makeup skills. I could do a better job than anyone that works there.don't waste money!!! There are many nice hotels in Cancun. I suggest you do a lot of research before you book here! read more

Staff is absolutely wonderful, helpful and courteous. Drinks are fantastic (if not a little strong) the pools and beach are both wonderful places to lay around and soak in the sun - service is good in both locations. Questions about tours, outings and spa services will be met with straight answers and a smile. Buffet is very good, as is Boccelis but the Japanese restaurant is a little lacking. The room credits you have are so useful for tours and outings. read more

Beach Palace along with the other Palace Resorts in Mexico are based on using high pressure sales tactics to sell you "memberships" while you are trying to relax and enjoy your vacation and just want to be left alone. They make promises and then don't fulfill those promises and you have no recourse. You still have to pay for everything and can get cheaper prices online without a membership. Then after scamming you they report you to a collection agency even though they have provided you zero benefits as a member. Because this is Mexican company you have zero consumer protection rights in Mexico. They take your money and give you nothing except cheap and low quality food. The resort credit is a total scam as well. They treat guests merely as potential victims of their scam. You get cleaner rooms in a Motel 6. read more

Total disappointment, specialty restaurants will wait till you arrive and order to drop the bomb on you no we're out of that, oh weren't of that also!!!! They also give you resort credit that you might as well shove up your ass totally useless. read more

Hola! We had a great vacation! The food was really good, and the drinks were even better! Upon arrival, Marcos at the front desk welcomed us with a big smile, and made sure we had the best time during our stay. Ana in the gift shop was so helpful each time we came in too. A Big Thank You to the entire terrific Beach Palace staff. Highly recommended! read more

Pros: Gorgeous beach view. This is the main reason I give it a three star. Nice heated pool(but very crowded). Food quality is ok. Cons: Waste a lot of time on waiting. It took me almost a whole morning to book the trips. You need to wait in a long line to get omelette, grilled taco, or other grilled Mexican food in the buffet. You have to wait because other than that there is basically nothing you can eat in the buffet. The air conditioner in the room is the worst. It's right on top of your bed so it could make you extremely cold and even feel headache at night. I set the temperature around 76 degree. Every time the air conditioner was turned on, the chilly wind and loud noises woke me and my son up. I woke up several times every night. I am a good sleeper and barely wake up during night. The bed is not comfortable too. I couldn't sleep well for the whole week. Limited food choices. There are only two restaurants at Beach Palace. The Asian and the Italian restaurant. Some foods are good, but very few choices. Sushi at the Asian restaurant are served like buffet and you can't order it. The only sashimi they have is salmon or tuna. The sashimi will be gone in seconds because they only provide very tiny portion and people are all waiting for it. The appetizer at the Italian restaurant is ok. The main course is way below standard. The drink is horrible. I had to go with orange juice all the time. read more

The Wok restaurant has the worse customer service from any of the moon palace resorts restaurant such a disappointment the manager Juan Jose did not want to take care of anything with my party. read more

Great hospitality!!! They're all so nice and friendly. The rooms are clean and smell so good highly reccomended!

Well, to start off the rooms are a bit weirdly designed, and the service is very slow. We went to book a parasailing, and the guy said that it was two hotels away and we could walk next to the beach. Well, it turns out that it was actually 15 hotels down. The bathtub was literally right in front of the bed and the bathroom was very small. On the other hand, the food is very good, except for the bananas which are not good because they are all rotting. The pool is nice though. All in all, I had an alright experience. read more

Horrible customer service! The employees will treat you like they are way superior than you. Not a place to spend your money read more

Let's start with the location. Perfectly situated on hotel row with close access to stores, etc. Ocean front with amazing views or lagoon views. The pools are awesome but the kids are welcome to go in any pool so if you are in search of adult only, it's not here. The Spa, as expected - fabulous. Got a massage (although pricey) included use of sauna & steam room. Restaurants - there are only four at the hotel plus the outside grill and sweet shop but the food was ALWAYS top quality delivered with top service. This is an all inclusive resort so if you like to drink and eat a lot, this could be for you and you will get your money's worth. Everyone is very accommodating and willing to help. I never felt unsafe leaving the property and the trip was without incident (5 women). There was some confusion around the resort credits which caused a little bit of annoyance, but that did not take away from The overall experience. The reason for my 4 star rating is because I do think the use of the credits for excursions could be better explained and executed. There are not adequate descriptions to some tours so you will need to probe. XCaret is not offered by the hotel but I would recommend you do that for a full day. It's Mexico's theme park and pretty neat!! If you have any questions, I'm happy to help with my opinion. read more

Great staff, fun atmosphere and good variety and quality of food! Such a family resort with excellent views and things to do. The best resort I have ever been to:) read more

This place is too expensive for the service food and drink quality given. It takes for ever for a waitter to come and tend to you at the breakfast buffet and the drinks at the bars are very poorly made, watered down and no flavor at all. Beers were not cold and food was bland with no flavor at all. The only good thing i can say is the italian reataurant and the waitter there Luis was the only exceptional thing about the food drink and service experience. Dont recomend anyone to go there. Plenty of other hotels in the area that offer a better service food and drinks. Read the reviews before going somewhere. They really help. The only reason i went to this hotel resort is because a friend picked it for their wedding but will not be going back. read more

*Feel free to check out the photos from our wedding http://youtu.be/tBO60gIGSwc?list=UUlghc4NNa3ca7mT2pkYzbOw The resort is a little smaller than Moon Palace but I much prefer BP. The location is way better. You have easy access to downtown, the mall and pretty much the rest of the strip. Moon Palace is very isolated so your guest are pretty much stuck on the resort unless they want to pay the hefty 40$ each way cab ride to and from the strip. We found the bus doesn't take you to the moon palace resort so the cab is your only option unless you take the free shuttle which is twice a day in the morning..... that sucks because it restricts timing.... As far as the wedding goes, our coordinator was Marco. He was AMAZING..... I highly recommend asking for him as your coordinator.....he went above and beyond and made everything perfect. We had some issues with our offsite coordinator... although she was really nice,,, she was a little unorganized (maybe overworked,, i dont know) Her response time was really long (about a couple weeks) and she had a lot of our orders incorrect and there were so many mistakes with the details... i dont like to leave bad reviews so im not going to drop her name but i think she must have been over swamped or something.... because i really had to micromanage her work...... But Marco jumped through so many hoops and tried to fix them even though it was last minute.. he took care of everything and made sure I didnt really need to do work... hes organized,,, efficient.. and has great taste!!! He really works with you to make your vision come true... . I definitely recommend you confirming with your onsite coordinator all the details of the wedding before showing up..i wish i had just worked with marco from the beginning ... it would have saved me a lot of trouble.... **recommendation to the resort: they should keep the same coordinator for planning and executing the event The service staff was unbelievably great. They were so polite and kind... they kept the drinks filled, tables clean, they were constantly running back and forth giving into every need of our guests. Everyone was ranting about how great the service was. We ordered some stuff from the decoration vendor (Zuniga) They're really helpful in the planning process. The items we ordered worked great, they did set up late though and that sort of threw off our time (sister had to complete the deco with stuff we brought from home and she only had 20mins to do it even though we had planned for 1.5hrs) Photography was phenomenal.... VERY professional and although its pricey.... you get amazing pictures... our photographer was Paco Aguilar.... with Dream Art Photography.....great photographer.. he made it seem so effortless... the beach was CROWDED and in the photos it appears as if we are alone.... Great job... highly recommend them! As I posted above,,, here's the video of our photos if you're interested: http://youtu.be/tBO60gIGSwc?list=UUlghc4NNa3ca7mT2pkYzbOw Food- The food is amazing!! We had a couple events before the actual wedding day so we tried out some of the other menu options. The head Chef who orchestrated our menu is Chef William (don't know the last name) He is very professional and nice... Great personality and a wonderful chef. The first night we had the Mexican Buffet... I highly recommend it!!! It was DELICIOUS! I wish I had ordered this for the other nights as well.. The Chicken Mole was mouth watering! This menu isn't your typical (Americanized Mexican Cuisine) it will take yours and your guests taste buds for a ride! The second event we had Italian... this was great too,,, just not my favorite.. everyone else really enjoyed it...... the wedding night we had the French menu... everything was delicious... my guests raved about the food... for the cocktail hours... we had the superior deluxe menu, the Mexican cocktails.... it was beautiful.... Everything was amazing... thank you to the kitchen staff for all their hard work....... we truly enjoyed the food. DJ- Our DJ was really great... they were very accommodating with our music type/preference.. I brought an ipod to play Persian/Arabic/Turkish music...the DJ did a GREAT job encorporating the music into more modern pop/dance music of his own... we danced NON stop.... So much fun!!!! My only complaint is that at the end of the night... he cut the last song halfway inbetween.... And just shut everything off..... lights... music... all the above... it was a little abrupt and without warning.... Not the best way to end the night.... Another thing is his accent was very strong and it was hard to unders read more

My wife and I came here as part of a wedding delegation. Hands down, the best all-inclusive resort that we have been to. Simply stated, the food was phenomenal, the rooms were great, and the hospitality was exceptional. Being in the hospitality business for over 17 years myself, I take great pleasure when people put effort into what they do. Even the bar food was top notch. The rooms were well maintained and very clean. They take no shortcuts when it comes to food, and really make you feel that you are getting value for your purchase. In other resorts, we had to practically chase down bartenders and servers for drinks. Not here. They will find you quietly sitting in the corner of the bar and still extend the courtesy of cocktail service. It's as if they want you to eat, drink, and be merry! Which, we did. I'd like to take the time to thank a few people in particular that made our stay very special: Eusebio- male spa attendant Josefina and Veronica - masseuses Antonio- banquet server - I was missing a belt one evening, and he found a server who literally gave me the belt off of his own waist. This saved the reception party for me, being that I was negligent in my packing. THAT is hospitality. Rudolfo- server at Bocelli's Mauricio - I am assuming he was a floor manager of the restaurants. German - our server at the steakhouse ALL of these individuals deserve praise for their exceptional service, and for making our experience truly special. I hope they get the proverbial pat on the back that they deserve. We are looking to come back in the near future, this time, with more family. Thank you. read more

Food: great Views: great Beach: great Rooms: good Housekeeping: needs a lot of work. They skipped our rooms one day. One day they forgot to leave clean towels. They never refilled the coffee. Pools: very cloudy. Generally a sign that you should not even go near a pool, right? Maybe there was just so much sunblock leached into the pools that it caused this. But it never got better all week. Nightly shows: (their website claims this) they show movies or recorded concerts on a big curtain that they hang over the pools. Rugs: (rugs?) my 5 year old hit his head on the cabinet after a rug slipped out from under him. The rugs have zero friction with the floor. I kept rolling them up and shoving them in the closet and housekeeping would put them back out (when they came) Tipping: supposed to be included. But if you don't tip service gets really bad really fast. Massage: super great Membership: they will try to get you to become members and push really hard for it. But all the terms are verbal and they refused to demonstrate their booking services. Beware. It's NOT a bargain. Weddings: We did a vow renewal service there, it was very nicely done. But it is epically hot on that upper terrace where they do this. Full sun. No shade. We totally rushed it to get off of there. read more

Dirty room bad services and bed bugs . Be ready for dirty restrooms and dirty bed sheets.we travel to cancun yearly and stayed at many hotels in cancun and I'm so disappointed to say the least that Beach Palace is one of the worst. Today is our 4 day at the hotel and my two year old has got one of the worst food poisoning in his life. It's 3am and I'm holding my baby witnessing him puking every few minutes. He has traveled to cancun 2 times before but never had food poisoning till Beach Palace. My wife is also sick, as well as myself. For a high rated palace hotels, this is ridiculous. Aside from this ordeal, we saw a floating tampon in the pool the first day. Gross is understatement. Food overall is not good as many reviews said. Im questioning the people who said food was top notch. Of course, now I'm just too scared to try anything till we leave, which is going to be a long next 4 days. Service - what service? this is a joke. There are only 2 waiters at the pool who took over an hour to come by. We ended up going to the bar ourselves. The management are the worst read more

Bernardino from the Spa was awesome. Great customer service, attended to everything wonderfully. Ernesto from the dining room was also fantastic. It felt great to have the same table waiting for me and it felt like I had special treatment the whole time. Zulikey was a great concierge and made sure I was comfortable and taken care of the whole time. Not one complaint, nicely done. read more

Experience at the beach and pool were great but the staff made this a very frustrating trip. They never seemed to have their stories straight and constantly gave us the run around. Our "go to guy" (deemed by the hotel) was horrible and dropped the ball on almost everything we tried to book through him. Recommend looking elsewhere to avoid headaches and frustration. read more

The resort hotel is good. Restaurant are good except the Japanese Wok restaurant are messy, The girl wearing traditional Japanese gown in the front named Lorena is extremely rude and nasty. if she sees that your group has a young beautiful or attractive lady, then you be prepare for a long wait to get in, or maybe never until the restaurant is close even there are plenty of empty tables inside. She looks at and talks to young beautiful women just like they are her enemies. Stay away from the Wok restaurant to save your time. The Italian and the Steak House restaurants are good. read more

I loved this hotel!!! The workers there treat you like royalty. My husband and I got upgraded to the Presidential Suite, it was amazing. Loved the Mexican buffet, that's where we ate everyday. The lady that made the omelets for breakfast was amazing. Maria & Diego were great servers, quick to serve your needs. Bety at Sweet & Coffee was super nice. Hotel is right on beach, I will totally go back to this hotel again. read more

This is our first day here. The staffs were very friendly, although, we weren't able to get the ocean view room and had to be put on a waiting list, ok, no big deal. Toilet was leaking water in our room, I ask Carlos, our hotel host that checked us in, if we can change to a different room, he said there was nothing available, our other option was to go to another hotel that is part of this resort, I told him that will be very inconvenient since our relatives are staying here and we are here for a wedding. Not very happy overall. I will not stay here again. A maintenance guy came, not even sure if it's fixed or not, guess we'll find out. read more

Beautiful resort! My family and I were there a few months ago and definitely will be going back to this resort next year. Not only is the beach view breathtaking, but the view while you eat your breakfast, lunch or dinner downstairs is definition of paradise! read more

Very Nice place. Service was bearable, the workers work very hard day in and day out, which I respect a lot because I know how hard it is to please people, but there are many flaws to this place. At night (in my room at least) the entire room fills up with an odor of cigarettes from the air conditioner. They have a very small selection of food to choose from, only 4 restaurants in the resort. The elevators take forever to come to you. The showers are designed terribly, the shower door opens inward causing the water to hit the door and flow down onto the floor causing a large puddle to form. The balcony's are very nice with an amazing view of the beach or the bay depending on which side of the hotel you stay on. Overall a nice place but they could use some upgrades. I would recommend Beach Palace for a short stay 2-4 days at most, any longer and you easily become fed up with it. You are better off spending more money and staying at one of their other resorts (Moon Palace or Grand Palace). read more