In my opinion, these guys are crooks. At least when you look at a used car purchase. My recent…read morepurchase started falling apart on the same day that I drove it off the lot. I was flat out lied to when I asked the simple question of when the car would be due for service. The answer from the salesman was in approx. 5,000 miles. The service light on the car lite up the next week and the manufacture said the vehicle had not been serviced in over one year. Now due for an extensive repair. Other issues arose the very same day and were not highlighted by the salesman. My recommendation is that you avoid doing business with these people at all costs.

My rating for your dealership is a 0. Instead of parking my truck by the front door, your worker…read moreparked my truck behind a fire hydrant that could not be seen in any of my mirrors. The hydrant was not even marked with a flag, and the tire barriers were so close to it that my bumper hit the hydrant before the tires could even hit the barriers. Despite violating these 3 safety concerns, the general manager and the sales manager refused to fix my bumper. They are truly evil people.

We got the car a 2021 traverse I am so happy with it they offer a military discount David was a…read moresalesman who helped us and he was so kind he informed us all about the military discounts on new cars and how there are no state taxes as long as you bring your orders and your LES as proof of military you can get an amazing deal $35,000 car we were able to get it for 25,000 with only 4000Down I am so pleased with how fast everything went and how smooth it was I definitely recommend this dealership or fast efficient in and out service granted we went in knowing what we wanted but I was so pleased with the customer service of this place

I took my car into James Corlew Chevrolet for transmission fluid change, brake fluid, replace…read morewipers and coolant change March 2023. I should have followed my instincts when driving up at 8:35 am and no "green arrows" were on at service door and no discernible lights on inside and could see no people moving around. I waited about 5 to 7 mins and I drove on and come back about 30 mins later and the same thing. Finally after about 5 mins or so the door went up. I ask what time they opened and he said 7am. I stated that is what I was told and the sign on service door stated this also. I told him that I had been there earlier and the door did not open and the "green arrows" that I was told about on phone were not on. He ask "their not on yet". The service advisor presented with no professionalism or customer courtesy. He never came to the customer lounge to inform me of the total price or to confirm he had entered the info I gave him was correct on work order. Any way I got a call back that my car was ready, about two hours and was timely. I was presented with invoice at the cashier's window and the advisor walked away quickly. Total price was $741. She insisted I sign everything and like a robot "cash, check or card". I signed, BIG mistake! Not that it actually matters. I never worry about this with the two Chevrolet Dealers I have done business with for years. Drove the car about 10 miles through traffic and checked transmission fluid three times. It was barley in the minimum zone but should had more fluid. I drove back to service doors and one opened. Some man, I'm guessing service manager, supervisor or something, standing by car when I got got out so I told him about the fluid level. He stated he would "take are of it," that he "had a trainee back there." A trainee changed my transmission fluid! Think about that. He should had closer supervision! It's a transmission!! The coolant does not look near as orange/red as it did the last time it was changed at the dealership where I bought the car. It just does not appear to be fresh/clean. The brake fluid at least had some added but is absolutely very close to being too full. It is over the fill level line and may be touching the 'cushion' on inside of cap. The tech did NOT clean any of the fluid caps or the area around the caps. This is strong evidence of NO professionalism and does not instill confidence. This of course worries me. I saw this after arriving home. I'm glad I keep under hood fairly clean. Now to the "Dollar Store" wipers. They did fit but were NOT close to the wipers they replaced. The wipers looked like toys compared to previous wipers. I had replaced twice before at two other Chevrolet Dealerships. After arriving home, I took passenger wiper off and it was held on, sort of, by a very thin plastic tab that almost broke off and would not have stayed on again! I have never felt so 'reamed' in my life! It is not the price, it's "what did I get for MY money". After arriving home, I called my local Chevrolet Dealer Parts Department and they had the wipers in stock that belonged on my car. She also stated voluntarily, "Sir, if you will pull into one of the service lanes we will be happy to install these for you." No charge for installing. They did follow through. I chose James Corlew Chevrolet out of convenience and location at the time!!! Lesson learned! BTW I have owned a few new Buicks and Chevrolets over the years and have dealt with numerous GM dealerships throughout the Southeast and this is absolutely the worst experience. In fact, it is my only truly bad experience with the actual service. This was my experience at James Corlew Chevrolet. You be the judge. What do you think I got for my money?

We bought a 2024 Nissan Pathfinder with the help of Michael Di Grazio, and he was so awesome! After…read morewalking out of another dealership who was really unprofessional, we were delighted to run into Michael. He actually works mostly at the used car side, but he was with us the whole way. Very knowledgeable about Nissan's line up and was zero pressure. He introduced us to Stoney Canady who was also very helpful in explaining each step and got the app all set up on my phone. Then we went to see Cheryl Poff who finished all the details for us, and she is just a lovely person. We were both so stressed when we first drove in and were totally relaxed by the time we left and felt that we made a few friends. If you want a Nissan or even a good used car. I highly recommend Mathews Nissan in Clarksville! We love our beautiful new Pathfinder!!

My experience at Matthews Nissan was very disappointing. Unfortunately, it was the worst service…read moreexperience I have had there. From the beginning with my service advisor Allan,I felt that my primary concerns were not taken seriously. I clearly explained the issue during check-in, yet I had to repeat those same concerns later because they appeared to have been overlooked. Instead of focusing on the problem I originally brought the vehicle in for, I was encouraged to authorize a repair that was not my immediate priority. While I understand the repair may have been necessary, I was not financially prepared to complete it at this time and had not intended to move forward with it during this visit. Initially, the technician made it seem as though that repair(the brake light), was the reason for my concern with my vehicle. If I had not spoken up and insisted that my original concern be addressed, I would have left with the actual problem unresolved. When I did advocate for myself, I felt as though I was inconveniencing the technician, which made the interaction uncomfortable. Only after the vehicle was sent back for further inspection was the true issue identified. I would have appreciated having my original concerns taken seriously from the start instead of focusing on secondary repairs before diagnosing the problem I came in to address. Good customer service includes listening carefully to customers and addressing their primary concerns. Overall, I did not feel valued as a customer during this visit. If there were another Nissan dealership in the area, I would likely choose to take my business elsewhere. Unfortunately, Matthews Nissan is my only local option in Clarksville.

Randy Lawson was my salesman for my new Tundra. He was great. We agreed on a price over the phone,…read moreand I filled out the credit app online to speed things up. They filled the tank and had her all washed and clean, ready to go. I'm loving my truck! Thanks for all the great service!

Called today 12 June 26 because my tps sensor came on and tire had a screw in the tire. Called to…read morespeak with a service rep for warranty info thinking we have a lifetime bumper to bumper warranty (car is less than a year old with 14k miles). Come to find out tires not covered and it would cost me $85 for a patch. Discount tires does it for free. I am disappointed with Wyatt Johnson Toyota.

Great visit while comparing features and financing. From receptionist to salesperson everyone was…read morepleasant and helpful.

Just go somewhere else. I purchased a used car from them and made the mistake of trusting them. The…read morecar was delivered with the engine light on, so I told them I didn't want to keep the vehicle. They told me it was mine and would not take it back. Denying that they ever said I had 30 days to return it. I went around and around with their maintenance department with nothing fixed. I requested all the maintenance records from them, and they would not send them all. Pages were missing in two requests for all the documents. You can save yourself by going anywhere other than here. Also, check the BBB rating. They are not even accredited with the BBB.

Worst Service Dept ever! They say our Cadillac is ready. My husband had to find a ride because I…read morehad surgery this morning. He got a ride from a friend to pick it up. They said it would be 45 more minutes. He waited for an hour and no one came to give him an update so he starts walking home in the rain !! I called and called the service department and the receptionist couldn't find ONE person was available to talk to me. Finally the manger called and apologized. My husband had already walked 8 miles in the rain. While he was waiting he was walking around the showroom looking at vehicles because we had been thinking about trading our X-T5 in and not ONE salesman walked over to show him the Escalade. He said 4 salesman were standing 4 feet in front of him doing nothing!! Bad experience! Do not buy a vehicle from this dealership!!!