The people at Honest-1 Auto Care are top notch. They do quality work at a reasonable price. The…read moreonly caveat is they are very popular so sometimes you have to wait a day or two to get all services completed. That usually includes ordering parts needed. The wait is always worth it for me! I always drive away knowing my vehicle is road worthy and safe again.

A wolf in sheep's clothing…read more As the saying goes, "The devil is in the details." I was traveling through Clarksville, TN, from out of state when I was referred to Honest-1 Auto Care by a fellow church member. I brought my vehicle in because of a leaking power steering hose. They replaced the leaking hose and told me a mandatory power steering flush was required because the system had been opened. I agreed, even though I had already had the power steering system flushed about a month earlier. The total cost was approximately $700. The very next day, I discovered that the power steering reservoir was empty. Honest-1 Auto Care acknowledged that the problem was caused by their work. During the original repair, they had moved another pressurized power steering line--the line supplying the brake Hydro-boost system--too close to the pulley assembly. The pulley subsequently sliced the hose. I brought the vehicle back the following day. They had it repaired within about an hour. However, instead of replacing the damaged hose, they cut out the damaged section, installed fittings, and used hose clamps to splice the line back together. I was told this was a proper repair. It wasn't according to General Motors. The following day, the power steering reservoir was empty again. At that point, I specifically requested that they replace the line they had damaged and repair the problem properly once and for all. The next day, I was told they could not find any leaks and suggested that the empty reservoir was most likely because they had not flushed the system. They then wanted to leave the temporary splice in place, refill the power steering reservoir, and send me on my way. That was not acceptable. I was already traveling out of state and had a long drive of approximately 4,000 miles ahead of me. The power steering system also operates the brake Hydro-boost system on my diesel vehicle. I was not willing to gamble on a temporary repair that had already failed, especially when I was far from home. Because of this situation, I had to cancel reservations and make new arrangements, costing me additional time and disrupting my trip. Ultimately, I paid $144 for a new replacement line. They installed it at no additional labor charge. They also did not perform another power steering flush. Instead, they bled the system to remove the air--despite previously insisting that a flush was mandatory whenever the system was opened. I appreciated the fact that they acknowledged their original mistake and ultimately installed the replacement line. However, the overall experience left me feeling that I had paid for a service that may not have been necessary, and that the repair could and should have been done correctly the first time. What concerns me most is that I was an out-of-state customer, traveling on a schedule, with limited options and thousands of miles between me and home. I can't say what their intentions were, but the way this situation was handled left me feeling that my circumstances were taken advantage of. My advice to anyone using this shop: ask questions, get a clear explanation of what is actually required, and carefully inspect any repair--especially if you're traveling and don't have the luxury of returning home to your regular mechanic. A repair shop earns trust not just by patching up a mistake, but by taking responsibility and making sure the customer leaves with a safe, properly completed repair the first time.

Absolute f***ing rip off of a place. They wanna charge me $1700 to fix an AC hose that's leaking…read more When I kindly declined they still are charging me $620 for a diagnostic. Anyone with half a brain knows it doesn't cost over $600 to diagnose a f***ing car.

Was looking for a mechanic to swap out my battery terminals as I was unable to do it myself at…read morehome. Let me just say that the A&R crew were all so incredibly helpful and kind. Being a woman it's always a toss up bringing my car in to a mechanic and bracing to be "talked down too" about what needs to be done. But not here! A&R respected me, understood that I already knew what I needed done and never tried to upsell me in anything. Their diagnostic check comes with photos showing you exactly what they find and they were so friendly going over everything with me on the phone and discussing what I should do in the future for tune ups without trying to push me into anything today. My battery terminals were replaced and my car was seen and repaired in about a 3 hour turn around! Pricing seems fair, repairs are never cheap and diagnostic prices are on par with dealerships. I feel like my money was well spent with a crew that cared! Will be my new go to mechanics in town for sure. Thank you!

Great service and honest They kept me updated on the…read moreservice they were doing. Carson explained in detail step by step it was a great feeling to have a shop care for my truck like Beachaven. Thank you

My experience was disappointing. After receiving a repair estimate of about $2,800, I obtained a…read moresecond opinion from another shop in Clarksville and was quoted less than $2,000 for the same repairs. I was also charged a diagnostic fee, despite the diagnosis matching the issue I had already described for the quote. When I declined the recommended service, the interaction became noticeably less professional and welcoming. While others may have had different experiences, I left feeling that maximizing the bill was a higher priority than helping the customer find the most reasonable solution.

I would like to share my experience with integrity diesel because it was definitely a bad…read moreexperience. I dropped my 2016 ram 2500 Cummins off with a P0750 code that indicates something is wrong with the solenoid pack inside of the transmission. The P0750 code is only indicative of an electrical failure. After 3 days of it sitting in the parking lot, they were finally able to pull it in for a diagnosis. Over the phone I explained some more in-depth troubleshooting steps that included a wire swap on the harness (I did not have the dealer tool to be able to do this myself) to rule out if it was the shift solenoid or the PCM. The next call I received from integrity was them saying the whole transmission needed to be replaced and they did not bring up the solenoid issue until I had to ask if they did an ohm test on the solenoid pack. Over the phone I was told that the transmission pan was full of metal, and the fluid was burnt, the fluid was due to be changed, it was dirty but not burnt. I requested photos of the transmission pan and once I received them, it didn't have excess metal or clutch residue in the pan. I was then quoted a handful of 68rfe's that started at $9000 ranging to $15,000. Well over the normal market price for a rebuild or a swap. Once I received my truck back, I pulled the CVI readings for each gear and they were all indicative of a healthy transmission, so I brought it to a different shop that properly diagnosed the issue and replaced the solenoid pack, and the transmission has run great since. I would not recommend bringing your truck to integrity for any short of diagnosis with a dodge transmission, they will attempt to quote you a new transmission as a money grab. Attached are the photos the tech took of my transmission pan with "metal all over it" and the readings of my CVI.

Stopped in too see about having my car looked at for headlight issues. Because I had my car looked…read moreat before by another mechanic and was told it was my ballasts and that they couldn't order them. I had to order the parts myself. Which I did and explained to the man that I knew what was wrong and asked if they could do the job and what it would cost me to make sure it was the ballast and if they could do it. They said, yes and I was quoted it would be $50 and if they did the repair it would be deducted from the bill. Made an appointment for Thursday at 7:30 am Dropped my car off as scheduled, and was told they would call by the end of the day. Never received a call at all that day. On Friday around 10 am I called them to find out what was going on. They said, that a car ahead of me was taking longer than expected and I would be up next. Around 4 pm I started calling...thinking they were open until 5:30 pm. All I got was voicemail and left a message for them to call me back. I got no response at all that day. So I'm assuming they are open on Saturday...my bad. After checking their website...found out they were closed on the weekend. On Monday morning I called and asked why wasn't I called on Friday. Their response was, oh we close at 4 pm on Friday. I responded, that's not what your website advertised...it says your open until 5:30 pm and you need to change that. They didn't even seemed concerned. They said, that by the end of the day they would know something. I told them I really needed to know for sure by the end of the day because my son was flying in the next day and I had to go pick him up. Because they had to take bumper off to replace the part...they could put it back together but I would be out more money for them to take the bumper off again. So I said just fix it and I ended up renting a car for 3 days. On Wednesday they finally got to it and now I have a defective part. I was charged $100 instead of $50 that I was quoted. I told the owner Tommy that was not what I was quoted. Tommy said, well that guy quit and that was not the price. Never have I encountered such bad customer service. I almost felt it was like my fault for he's excuses. Communication is nonexistent. Every time I was in there I had to wait while Tommy was on the phone always. They need to change their name Integrity...too I DONT GIVE A F***

I didn't purchase my Subaru at this location and this is the first time I have used them for…read moreservice for my Subaru. We have had our Kia serviced with Wyatt Johnson in the past and it was a hit or miss experience. My Positives: I took my Subaru Forrester in today for a recall on the brake system and spring coils. I also had them replace the rear windshield wiper, since that is a Subaru only part. Marvin checked me in, texted me with an update, and called me when the repair was completed. This guy was really overly great and helpful in the process. He was spot on, almost to the minute, of how long it would take to get the repair done. My critiques: When I initially called to schedule the repair I was a bit turned off by the person on the phone (don't recall her name) because I have a 1hr 45min drive to the dealership and asked about the time-frame of the repair. I was told I would have to ask when I showed up at the dealership. Typically dealerships will quote me the "billable labor hours" of the repair, which at least gives some indication of the overall time. When I got in my car it smelled like cigarette smoke. As I have asthma, I'm overly sensitive to smokers and this was a bit of a turn-off.

I traveled to this dealership to purchase a vehicle that was advertised as a Limited trim, which is…read morethe top trim level. However, I later discovered that the vehicle I was sold is actually the base LE trim, which is the lowest trim level. I am extremely disappointed with this experience. I contacted Tyler to address the issue, but he did not appear concerned and did not provide any meaningful assistance. I requested that the GSM or GM contact me to discuss the matter further, but I have not received a response. It has now been a week, and despite multiple attempts to reach a manager, no one has followed up with me. There is a significant price difference between the Limited and LE trims, approximately $7,000 to $10,000. Given the circumstances and the lack of communication, I feel compelled to share my experience publicly and pursue further action, including filing a complaint with the Better Business Bureau. I strongly encourage others to carefully verify all vehicle details before completing a purchase

I will be recommending this shop to anyone I know. Great service, clean shop and seasoned…read moretechnicians. Mr. Doyle is a true professional and will shoot you straight. After taking my 2019 F150 to three other shops to include the Ford dealership, I made the right decision. My truck needed a new motor, the engine arrived Monday and was ready by Friday morning. Anything from a basic oil change to a motor swap they can do it all. 100% recommend this shop.

5 stars! - the folks at C&S are terrific and always give courteous, professional, experience-driven…read moreadvice and quick service. Because I have a high-end type car, I found myself driving to Nashville for service, beforehand. From my first oil change at C&S, I have been a faithful customer who does not fear either their lack of knowledge or an oversell. I have probably saved hundreds PLUS I'm not driving 100 miles round-trip! Earl is a gem and knows his stuff. They handle nearly all makes of cars, but are also knowledgeable in the Mercedes, Porsche, Range Rover realm, so fear or not. I also take my wife's Lexus there. This is what a first class repair/maintenance facility should be like.

New to the area went in for an oil change and tire rotation. Fast, friendly service. Great value…read morefor the service I received. I will definitely return for any repairs I need in the future and basic service. So happy I found them close to home.

First I will start off saying, I am very disappointed in my last visit here. I took my car in for…read morean abs sensor. All was good when I left. Then being on my way to work, my back wheel started making a noise to the point, I could not drive it. I called Roadside assistance. As we got the car home and called in another mechanic, we discovered 3 bolts to the hub were not tightened and the other one was so tight it took 2 people to try to get this bolt off. One bolt was chewed up pretty bad where it was sticking half way in and out. Which beat the hub up pretty good. What I paid Binkleys for the mess they left me and the new mechanic, im out of pocket about 800 as of now! Still Trying to locate bolts to put back in the hub. So disappointing. I will not be going back. This could've gone way worse than what it did.

This is my first experience with an autocare facility. Friendly, very accommodating staff, complete…read morewith snacks/shuttle service. Very transparent inspection findings complete with pictures and easy to understand explanations. They allow you to make all the decisions and are very timely in their responses. I had a major evap leak detected and repaired. When I got home the check engine light came back on. I showed up unannounced and although they were busy, they started working on my van immediately with no additional cost. I very much appreciate the integrity and hard work of everyone I interacted with. You guys rock!

When I brought my car in for AC repair, I was told the system would be charged with a coolant…read morecontaining dye to check for coolant leaks. I was not told my car would be taken out for a test drive, inspected for anything but my AC. I received my first phone call, telling me about the problem with my AC. It could be corrected; the cost would be $2065. My second phone call was to inform me the mechanic had found other issues with my car, plus the mechanic had broken my engine oil dipstick. There would be an extra charge to me for the replacement of the dipstick. My car had just gotten a complete checkup 30 days prior and except for the engine oil leak none of the other items mentioned were found at the prior inspection. when I went to pick up my car, I was directed to the credit card reader to make my payment. Upon review of my statement, I seen that I was charged for using my credit card. No one told me there was an upcharge for using my credit card. I was also told that my oil change was 10,000 miles overdue. I asked if anyone had checked the windshield sticker, to actually see when my last oil change was done. That was a collective NO. I would not recommend this A&R auto repair on Warfield to anyone.