Randy Lawson was my salesman for my new Tundra. He was great. We agreed on a price over the phone, and I filled out the credit app online to speed things up. They filled the tank and had her all washed and clean, ready to go. I'm loving my truck! Thanks for all the great service! read more

Called today 12 June 26 because my tps sensor came on and tire had a screw in the tire. Called to speak with a service rep for warranty info thinking we have a lifetime bumper to bumper warranty (car is less than a year old with 14k miles). Come to find out tires not covered and it would cost me $85 for a patch. Discount tires does it for free. I am disappointed with Wyatt Johnson Toyota. read more

Worst service center ever! Every time I take my car here they mess something up. They try to pressure you to get services your car doesn't need and they even accused me of requesting new wiper blades when I didn't only to realize they mixed up my car with someone else . Horrible read more

Two major issues with this dealership: communication and dishonesty Communication- first I had trouble connecting with my salesperson. I should have taken that as a warning and moved on. It turned out my salesperson was sick so communication stopped. We ended up connecting and I purchased the car after they had others pitch in on answering questions. It sounds like the used salespeople are worn thin and have trouble doing everything needed. Communication issues continued with the fiinance department. I was sent something late one night. I called the next day for a follow up question and the person was out of office. I called again the day after and they were out again. I called again the next day and was finally told they were out on a planned vacation but nobody let me know. Another time, I tried to make a downpayment but it didn't work. After reaching out to several people, I was told it was a known issue. Nobody told me this, they just said keep trying with no success. Reaching someone at the dealership was like pulling teeth. I would call and be redirected. One of two things would happen. 1. It would ask for an extension. I had no idea what extension I needed. Or 2. It would ring and then hang up and I'd have to call again. They clearly need to work on their phone system. After I purchased the car I received a phone message saying my paperwork was sent to the county clerk's office in my area. I talked to people for 2 hours trying to track it down. The most common response was "why in the world would they send it here!?" Turns out the sent it to my local dmv. After a few weeks I was finally able to track the paperwork down, but I couldn't drive the car because it was unregistered. I was even pulled over due to it not being registered and the officer said it is usually done almost immediately electronically to avoid that very situation. Dishonesty I bought my car remotely. I asked the same question i asked several other dealers- are there any scratches, dings, STAINS, mechanical issues or anything else I should know about? Since I couldn't inspect the car in person, I had to rely on my salesperson be truthful. I was told "the car is in great shape with no issues worth mentioning". Imagine my surprise when it was delivered and the back seat had stains ALL OVER like someone had a pop/soda explode and couldn't clean it up. It was majorly disappointing to spend that much money and see the condition of the seats, especially after asking. I felt very betrayed and disappointed in the dealership. Had I known about the stains, I most likely would have passed on the car or asked for a better deal. Was it the worst dealership experience I've ever had? Shockingly no, but it was far from the best. If i had to do it over again knowing what I do now, i likely would have passed on the car and purchased from another dealership. There was a lot more hassle than necessary and it felt like a lot of things were allowed to fall through the cracks. read more

Wyatt Johnson Toyota - Stained seats and center console i wasn't told about. - Car Dealers Near Me - Clarksville, Tennessee

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Never would return a email about a car I acquired about. Going elsewhere with my business.

Dear Toyota Corporate Relations, I am writing to formally document and escalate a deeply concerning service experience involving my 2019 Toyota Camry XSE (91,000 miles), serviced at Wyatt Johnson Toyota located at 2595 Wilma Rudolph Blvd, Clarksville, Tennessee. As a first-time Toyota owner--having previously driven Nissan vehicles--I selected Toyota based on its longstanding reputation for engineering excellence, reliability, and industry-leading service standards. I genuinely love my Camry and entered this ownership experience with full confidence in the Toyota brand. Unfortunately, my recent service encounters have significantly eroded that confidence. Initial Visit - February 3, 2026 I presented my vehicle due to persistent transmission-related symptoms, specifically: * Noticeable stuttering and slipping * Hesitation during acceleration * Inability to exceed 35 mph at times * Illumination of the check engine light Prior to visiting the dealership, I obtained a diagnostic scan from O'Reilly Auto Parts, which indicated code P26AE - Engine Coolant Bypass Valve "B" Control Circuit High. Because Toyota is widely regarded as the premier automotive manufacturer in the United States, I elected to have the matter professionally evaluated and corrected by Toyota-certified technicians. After paying the diagnostic fee, I was informed that the engine shut-off valve required replacement and that this repair would be covered under a Customer Support Program at no cost. Shortly thereafter, I was advised that the transmission shut-off valve also required replacement because the check engine light remained illuminated. After seeking clarification regarding warranty coverage and contacting corporate to confirm extended coverage status, I authorized the additional repair. The total cost for the transmission shut-off valve repair was $972. Immediate Recurrence of the Issue Within ten minutes of leaving the dealership, the check engine light re-illuminated. I contacted my service advisor immediately and returned the following day. I independently confirmed through O'Reilly that the same code previously addressed was still present. Upon returning to the dealership on February 5, I was informed that the issue was due to a "loose connection," and no additional charges were assessed. At that time, I explicitly asked whether replacing both shut-off valves would resolve the stuttering and slipping I had originally reported. I was assured that the drivability concerns were correlated to the valve issue. Third Visit - February 12, 2026 Seven days later, the check engine light returned again. More concerning, the vehicle continued exhibiting the same transmission slipping and acceleration failure. While preparing to merge onto the highway, the vehicle would not accelerate beyond 35 mph, requiring me to pull over, shut off the engine, and restart the vehicle. A subsequent diagnostic scan revealed code P2714 - Pressure Control Solenoid "D" Performance/Stuck Off. I contacted the dealership once more. During my third visit (February 17, 2026), I was informed after the first complimentary diagnostic hour that additional time was required. I was told the issue may involve a solenoid or potentially require a transmission flush, though confirmation required further billable diagnostic time. While I fully respect that technicians must be compensated for their expertise, I declined additional diagnostic charges given the unresolved nature of the prior repairs. Independent Evaluations I subsequently consulted three independent repair facilities. Each independently concluded that: * Replacing the solenoid would not resolve the slipping condition * A transmission flush would not correct the underlying issue * The vehicle requires a full transmission replacement Notably, I had personally suspected a transmission failure from the outset, as an audible transmission pump whine was present. This raises a critical question: How was a transmission failure not identified during the initial dealership diagnostic process, particularly by a master-certified Toyota technician? Documentation Concerns Additionally, I am troubled by discrepancies in service documentation. My original complaint regarding stuttering and slipping was not properly reflected in the repair notes from my first or second visits. However, during my third visit, documentation appeared to emphasize valve-related concerns rather than my original drivability complaint. This inconsistency is deeply concerning and gives the appearance of narrative adjustment rather than transparent reporting. Core Issue The fundamental issue is not simply the mechanical failure of a transmission outside the 60,000-mile powertrain warranty. The issue is that I paid $972 for a repair that did not--and could not--resolve the primary condition for which I sought service. Had I been properly advised that the transmission itself was failing, I would have allocated those funds read more

Bought a car from here. salesman Cory was very helpful and transparent. Sales manager Derek went above and beyond to make sure the vehicle is in excellent condition before handing the keys to me. Great overall experience! read more

I am absolutely THRILLED with my experience dealing with ANDREA at Wyatt Johnson Toyota! I recently sold my beloved Camaro in order to buy a 2023 4Runner TRD Off-Road Premium, and I couldn't be happier. Andrea, our saleswoman, was simply amazing. She was so down to earth and easy to talk to! I genuinely looked forward to every visit. Andrea made the entire process feel effortless and, honestly, SO fun. Just like most people, I usually despise the car-buying process, but this experience was COMPLETELY different. Andrea made it incredibly enjoyable from start to finish. The 4Runner is pristine, and Andrea went above and beyond: she made sure the gas tank was FULL when we drove it off the lot. Small talk and kind gestures speak volumes to me. When you decide you want to go to Wyatt Johnson, don't be silly and let the front desk choose a salesperson for you! Ask for Andrea!!! You will literally want to hang out with her after! You will have to have a mini mirror session where you look yourself directly in the eyes and talk yourself out of texting her to ask if you can go to her Halloween party . That's how I know I was treated right, not tricked (see what I did there) Wyatt Johnson management if you are reading this, give that girl a raise!!! She DESERVES it!!! She is really doing the most, in the best way possible! P.S. I do not know Andrea personally, and no one has bribed me to write this review, I'm just expressing my genuine satisfaction with the service I received! Thank you Andrea!! Syanne read more

Wyatt Johnson Toyota - Toyota 4Runner TRD Off-road Premium - Car Dealers Near Me - Clarksville, Tennessee

Everytime I go the workers are on their phone instead of helping, or if you do need help they say someone else will be with you, I never got my money back from them as well when I got my car done saying if i had a warranty that I would get my money back that I had to pay never got a check for that... the communication could be better... went to pick my car up after a week it being there and told them they could leave the key with the person in front and I get it but the car was not up there, so then nobody act like they wanted to get it and also after getting it fixed.. I had to take it back the next day because it was still not right read more

Don't Believe the lifetime warranty is worth it. I Bought a 2020 GMC AT4 less than a year ago. I was excited about the warranty sealed the deal to buy the truck. It is a joke they covered the part but not the labor or the belt that needed to be replaced because part was bad and caused the belt to need replacement. Long story short. I most likely could have went a local mechanic and paid same amount or less. If I could go back would not buy from them thinking warranty was all that. read more

I have purchased over 40 vehicles in my lifetime. I have had good experiences, and I have had horrible experiences. The purchase I just made goes into the category as excellent. I worked with two peolle from their online sales team, Victoria, and Ledavious. Very good communicators. Kera in finance was amazing, even letting my granddaughted take the car home with a dealer plate until I could raise the limit on my debit card the next day to make the payment. Yes, some Grandparents buy their 16 year olds cars. They even adjusted the agreed price down when they lowered the price during the buying process. I dont know a out anyone else, but our experience waz outstanding read more

Called twice about buying a car and was told someone would call me back. Very disappointed in their customer service.

I bought a used Corolla. I paid cash. When I got ready to drive off the guy wouldn't let me. Said it had to be washed. They put a battery in it that was bad and I got halfway home and it died. Never made it home. Missed work that night and the next day. Got fired. The car had two bad injectors and a bad fuel pump. So much for their 600 point inspection. These people are crooked. read more

Zero stars is appropriate in this situation. Mistakes happen and that is to be expected. But I called to verify the vehicle I wanted to see was still there before making the three (3) hours round trip to Clarksville. I even spoke with the salesperson before leaving home and she made no mention of it being sold. She even emailed me and texted me to let me know it would be out front and my name attached to a tag around the mirror. It was extremely frustrating to arrive at the dealership only to find it was, in fact, not there and already sold. I had that sinking feeling in my stomach when I pulled up and I didn't see it. I can only assume she did not put eyes on it and assumed it was still there. She could not be bothered to meet with me and let me know it was gone. She sent someone else in her place to deliver the news. Do better! read more

This is the place to buy a car. Everyone knows it is painful and annoying and other unpleasant things to get a decent deal and buy a car....right? Not at Wyatt-Johnson Toyota. We weren't even looking at new but had selected a used Cadillac. Cory was our sales person and he was outstanding. He is very knowledegable and a good negotiator. He got us a great deal and went out of his way to make me happy. Kera in Finance got us through the paperwork quickly and expertly while keeping a light and funny atmosphere. This is THE PLACE TO BUY A CAR. If you don't listen to me, well, good luck. But seriously, I would send anyone to see these folks and expect them to have the same experience. read more

My husband went to get a new vehicle because he desperately needed one. Mark Weir was his salesman and was really down to earth. My husband is satisfied with his purchase. And they even sent Christie's cookie which made me happy! read more

Wyatt Johnson Toyota - Christie's cookies - Car Dealers Near Me - Clarksville, Tennessee

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Took our 2012 Toyota FJ Cruiser in for service and maintenance. Requested tire pressure light be addressed. Had a hitch that needed to be removed. Got a call with an estimate for repairs, picked up the car the following morning. This place doesn't have a car wash? Asked that the vehicle be washed, but wasn't told they don't have one. Was told they couldn't remove the hitch? Lame... I had it removed in 15 minutes. Times pressure light came on when halfway home? 30 minutes to get to this place. Won't go back to this dealership! read more

Walked around the lot for 30 minutes and not a single sales rep came to ask if I needed assistance. Their website is hard to navigate and can't find anything other than Toyotas. And this isn't a single isolated incident. Service is always slow. Like they're afraid to make a sale. read more

Walked in the dealership with my daughter no one from the dealership greeted me except for a Keia salesman walk to the front desk. The young lady in the front desk was looking at me as if I should be speaking to her first she looked at us several times and did not say anything stood around for about 15 minutes before someone Asked us what we needed then the sales rep came by the name of his name Devon I asked him if he was a man of God and what does that look like no response I was joking with him. We came to his desk. I told him my story, which I have a story while I was there in the mist of the conversation, he stated this is gonna be a situation where you get what you get that was rude, disrespectful and very unprofessional. Then he showed me a a Corolla cross, which was in the back that was filthy and had an older to it, and then said well we can get it detailed. Came back in and I was so livid by the fact that he disrespected me. I asked another one of the sales gentleman can I ask you a question he gave me the smartest remark and said will you ask me a question didn't you? I looked at him and I told him I was not playing. He took his glasses off and tried to smile to try to lighten up the load I will never ever ever go there to purchase any car nor will I send anybody there very disrespectful and Toyotas are a very good car, but that dealership gets if I can give them a zero I would. read more

I purchased my Camry new from this dealership this summer (2023). That was an average experience with nothing exceptional either way. My review isn't about that but about their service department... I ran over a tiny piece of metal less than an inch square, it pierced through my tire and caused a very slow leak. I brought my car where I purchased it. Mistake. I took the tire off and put the spare on myself, when I dropped my car off the tire was in the trunk. I told them if it could be patched I wanted it patched (the car and tires had 4,100 miles). I was sent an estimate for a whole new tire $360, a shop fee ~$50, and taxes of $81. Almost $500 for a new tire. I texted my service advisor, Paul, asking if the tire could not be patched. I then called and spoke to Paul who told me he was, "just about to call me". He said the tire could not be patched, he never mentioned that perhaps it was the dealership's policy to not patch tires, just that it couldn't be patched. He then went on saying he didn't know how I did things but if it were him he would get two new tires so the wear on one wouldn't affect the drive or alignment on the other three. I explained that one new tire wouldn't affect anything as all of them were basically brand new with only 4,100 miles on them. He didn't sound excited with my answer, then said they didn't have that exact tire in stock so they'd have to order it and replace it the next day. After thinking about this I called back to say I'd be coming by to see the tire myself so I could make an informed decision about how I wanted to proceed, I expected to see the tire off the rim so I could look at the interior puncture. My tire was still in the trunk, still on the rim, the metal piece was still in the tire, and there weren't any new hand or finger marks on the rim which had some road grime making my hand marks very visible. I asked what made them determine the tire was not patchable. I was told the inspection revealed the tire was not patchable. I asked what inspection? I pointed out the tire wasn't moved, wasn't touched, and clearly wasn't looked at. I then took out the metal piece by hand, revealing the actual puncture area to be less than the size of a pen tip, and asked why such a small puncture wasn't patchable, that I've had tires patched with punctures 1/4" square successfully and safely. I also asked why the metal wasn't removed for inspection. I was told the inspectors must have put the metal piece back in after looking at it. I tried and could not put the metal back in, it was obviously never removed. At this point I could clearly see I was being lied to and given the run around so I told them I would be taking the tire somewhere else for a second opinion. They were shocked I wasn't leaving the car there, they genuinely expected me to take the tire but leave my car. I was then told they would have to take the new tire off my ticket but I'd have to pay for the tire inspection. I asked what I was paying for since the tire wasn't moved or even touched. I was told they dunk the tire in water to find the leak. First, I said, you can see where the leak is there was a piece of metal sticking out of the tire. Then I pointed out that the tire was never wet, my trunk is dry, and the tire is still just as dirty as it was when I dropped it off. I was then told they sprayed soapy water on it to find the leak. By this point I was beyond appalled. I could not believe that a large dealership would this blatantly lie, take advantage, and try to scam me out of not only $500 for one tire, but $1000 for two tires, and was now attempting to charge me for services never rendered. I started pointing out all of these things in front of everybody when I was quietly ushered out, handed my keys, and thanked for coming in. I took my car to a very reputable tire shop and paid $35 to have my tire fixed. If I didn't know better Paul at Wyatt Johnson Toyota would have taken me for $1000 over a $35 fix. Shameful. read more

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Though the broken fog light wasn't a deal breaker. Sold me a nissan altima 2018 with defective breaks, as in my rotors were eaten through and the suspension was worn. All around. Find someplace else especially if you live in Clarksville. read more

Best car service ever!!! I even purchased a car from them and will continue to do business there the next time I need a new vehicle.

I have no experience with Wyat Johnson Toyota, but the way the Wyatt Johnson dealership on Wilma Rudolph blvd, treated me was awful.Sold me a car they knew had 6,000 dollars in repairs the year prior to my purchase, and kept that hidden from me until the day I purchased a warranty two weeks after I had signed my life away and had to drive this death trap of a monstrosity, that developed the same issues and left me stranded three times on the road les than a year later.I would not treat a deceased DOG that way, and so any further business from any Wyatt Johnson franchise is simply out of the question.I loudly complained about the horse manure they left me standing in, but they were too busy doing the same thing to other people to hear my voice. read more

After months of looking for the perfect truck i found exactly what I was looking for at Wyatt Johnson Toyota. I wasn't looking for a brand new car (thanks inflation ) so I wanted something a little older. When I called the dealership I was helped and given a specific list of trucks that were a good fit. Blaise was my sales consultant and he was beyond helpful. My father wanted to purchase this truck as a gift to me but lives out of state so getting the funds wired was a bit tricky and time consuming but Blaise was so patient and friendly, even spoke with my dad on the phone to explain everything. Blaise wasn't pushy and didn't try to convince me to buy anything I didn't want. If you're coming to this dealership, ask for him, you won't be disappointed! read more

Wyatt Johnson Toyota - Car Dealers Near Me - Clarksville, Tennessee

Service department was fast and friendly. I had an 8:30 appointment and sat in the lobby for about 1 1/2 hr. Yes they tried to sell me a cabin air filter for $65 labor included and some sort of clean out deal for $100+ and I refused both. After my last experience with Beaman in Nashville(which was horrible), this was my first experience here. I hope we have a nice future together. read more

So me and my wife decided to come back in to Wyatt Johnson round 2 working with the same representative Johnathon Howland, we ended up trading our Camry's that we bought through him and the dealership for a new Tundra and Yaris couldn't be more satisfied. I've been to a plethora of dealerships and spoken to a multitude of sales personnel but this is by far the best dealership and sales representative I have ever experienced and worked with! Keep Up The Great Work! read more

Wyatt Johnson Toyota - Car Dealers Near Me - Clarksville, Tennessee

My overall experience at Wyatt Johnson Toyota was pretty positive. The two salesman and manager that took care of me towards the end of my visit were very wonderful. Danny being the first salesman I spoke with he was very open , honest and considerate. Devin was the second salesman, always making sure I was taken care of, and felt comfortable even though he wasn't my salesman to begin with , he was the one to take over and finish up the purchase with me. Unfortunately I did run into a salesman who I believe was not there for the correct reasons and made the experience very uncomfortable. I do not recommend corresponding with " Blaise ". Especially if you are a younger women. He was very demeaning and rude. He asked me several times if he was selling the car to the correct person because I was young and calling my parents for assistance. He wouldn't tell me prices on anything and ran me around for over an hour. When I would ask any questions he would respond with " I don't know what you're talking about. You have me out here looking at nine different vehicles" He also was recommending cars based off of my " weight and size " and not my preferences and price range. There were also two times he tried to throw me out of the back of the golf cart trying to " be funny " which I found very unprofessional and quite scary. I brought a friend with me who he continued to flirt with, and look at her very inappropriately. There were several times he tried to separate my friend and I to sell her a car instead of me. While also talking about his wife and daughter, which I found very sad and disrespectful. Once the situation was made aware of to his manager Josh, that's when I was introduced to Devin and like I said , he was wonderful. He made me feel so much more comfortable and respected as a person. All in all , Wyatt Johnson Toyota is a great place to buy a car. This is the second vehicle within the past three months that me and my fiancé have purchased and we will definitely be back in the future to work with those great salesman. read more

Wyatt Johnson Toyota - 2022 Volkswagen Taos - Car Dealers Near Me - Clarksville, Tennessee

Trying to convince service that there is a problem is crazy. We took our used van we bought there a little over a month ago, to get it looked at for a clicking noise, balance and rotation, and an interior light that burnt out. The advisor Stephanie was very kind and listened to our concerns. Appt was at 9am, they said it would be a few hours as they were backed up. At 245pm I call to see an update and was told that the techs could not simulate the problem of the clicking noise.. I asked if I could have a tech or someone join me for a ride as there was no way you could not hear it. After a few minutes,the service foreman Josh came and rode with me after saying he was the one to look at it and not hear it. Surprise, he heard it when he came with me and said it was possibly a miscommunication between the tech and the advisor. He said that I could leave it to be looked at in the morning as it was almost closing time for them or come back another day, well unfortunately if service is going to try and charge me over 300 plus dollars to not find anything but somehow hear it when you're with me looks like another day without our car. read more

We worked with Kody and he was amazing! He was very patient and strictly stayed within the given budget as well as answering ALL of our questions. He didn't push for a vehicle we were unsure about and got us a really good deal. Highly recommend Kody. The finance lady was fairly pushy and got into it a bit with my husband when he declined a coverage. Somewhat recommend finance lady. read more

Ami Washburn was absolutely amazing assisting my friend when getting a new car! From the jokes to the final deal, she had a awesome smile on her face and made us feel comfortable! Only downside was finance took forever after we agreed on a deal to finalize. But cannot knock Ami! Would recommend her to anyone, and she can take anything and any joke! 10/10 would recommend! Thank for everything! read more

Wyatt Johnson Toyota - (New) Ford Fusion on the left, traded in jeep on the right! - Car Dealers Near Me - Clarksville, Tennessee

Bad service experience for a repair. Avoid this place and save your money. They charged double the price for the part. When same exact oem parts is listed for nearly half the price online at most places. If I knew they were going to ripoff and cheat me like this. I would have bought the part myself. Also, instead of installing the recommended part. They installed the same exact part, that they said should not be installed, as it will fail again overtime. Never giving me a choice of other recommended parts. Basically, very poor communication and customer service. Will not service or buy car from them. They treat their customer poorly no business ethics! read more

Danny...where do I begin?! His customer service is unparalleled. Danny takes care of his customers and you can hear that in his voice. Even with the couple of hiccups in the process, Danny owned my experience from start to finish and worked hard for me as my advocate. Danny...you are the man! Always as for him. read more

This review is for the service department. The whole crew is fantastic. I usually, by luck of the draw, get Brittney as my service advisor and she is absolutely amazing. Brittany ALWAYS keeps me informed of everything that might come up in the servicing of my Tacoma. I have not purchased a vehicle here, but have heard many great things about the sales team as well...will most likely be back to purchase when the time is right and I will definitely be getting that vehicle serviced here as well. read more

Fuck you Wyatt Johnson Toyota of Clarksville. You scratched my rims while doing a tire rotation, and lost my lug nut key. After multiple calls and emails still nothing. This place is the worst. I drive all the way to hopkinsville to have the Toyota dealership out there do my services. At least they are reliable. read more

So, i have bought a couple vehicles at wyatt Johnson. I bring my vehicle in to service from time to time. Everytime i bring i it for an oil change there is ALWAYS something else i need done that cos4 a few hundred dollars. This last time they gave me a total of almost 6000 of work needed to be done. One of them was my rear brakes which they said were critical and needed to be changed immediately and the could do it for $293. So, this time I actually took my truck to get relooked and get breaks change. Come to find out none of the items they listed was actually wrong and my brakes they claimed that were actually had more that half the pad left. I am hurt because i have been a pretty customer and have went back to purchase cars and maintenance. Well, i promise those days are over. Beware will upsale you on everything and mostly will not need any of it. read more

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1000% if anyone working at any of the Wyatt Johnson dealerships are talking it's a lie. "Oh we'll give you a loaner if you have to drop your car off for major work" - LIE..... They either don't ever have loaners or they say they do not do loaners. First shake issue- "Oh the shake your getting is a result of your tires" -LIE. Ended up being the warped rotors that they changed out the first week with additionally warped rotors. Second shake issue- "Oh the shake your getting is a result of your tires" -LIE.(wasn't the tires the first time) It was the piss poor alignment they did which I then had to pay someone somewhere else to do. The people are nice enough but wouldn't you be if your scamming someone. Wyatt Johnson must be comprised of Nigerian princes the way they swindle people. WORST SERVICE IMAGINABLE. read more

Wyatt Johnson is literary the worst dealership in Clarksville despite the brand, especially this Toyota dealership. Every employees and even their manager pretending like they are busy but they doing absolutely nothing, just walking around and laughing with each other. Both time I bough at Wyatt Johnson these dealership costs me a whole day to get a car even though there are no customer in the office? Now when you are exciting and ready to buy your car at their desk, their whole attitude is change. They would sigh, roll eye, frown and acting like the buyers are bothering them. Their manager is even worst, he just wandering around and whenever the customers speaks to him, he just speaks with a mocking tone, treating the customers like they are unintelligent. Car with scratch, broken interior and can't even run properly will be price ridiculous. My car after 1 day of purchase automatically put on reverse while running and the speaker system runs without the bass?? When you want to return to fix these problem you will be charge with more money even though you just bough it!!! Any new car will come with only 1 key and you will have to spend money to buy another key??? Basically their customer service and policy is the worst in Clarksville. If you want to get better price and policy, just go to Johnson and Wynn. read more

Buyer beware. Bought a new 2019 Tacoma, was told by sales guy it was a V6 to find out it is a 4 cylinder. Was lied to about numerous things and was not even given the correct key. We are a young military couple, this was our first car purchase and we got screwed. They told us they would swap out our truck for what we were actually told we where getting for an additional $4000 out of pocket. These people are crooks. They don't care about their customers it's all about the bottom line for them. I even went back today and spoke with the Manager Chris Castro to see if he would make it right. They fired the sales person who sold us the truck but will do nothing to make it right!!!-Ashley C. read more

Worst customer service ever. No one will even respond to you after the sale.

Recently went to get a 4Runner, my salesman Joshua Boyle was very very helpful and answered any questions I had. Very nice guy and I had a very good experience with Wyatt Johnson! read more