I have a PPO and this doctor was on my card to use. It took 2 weeks with me following up to get an…read moreappointment. When I finally got one Dr Baumgartner was on vacation so I saw Joe. He was very nice and prescribed meds for my stomach pain. A week or so later I get this letter. Not sure what kind of rapport I am supposed to have with a doctor I've never met but there is only one other doctor I can go to so hopefully I don't need a special rapport for him. Very poor customer service. This doctor doesn't care about people only servicing his regulars I guess.

Dr. Baumgartner and his medical assistant, Evelyn are a JOKE! I have Blue Shield PPO insurance and…read moreDr. Baumgartner was assigned to be my PCP over a month ago. When I called to set up an appointment, his very nice receptionist, Desiree told me I needed to stop by and fill out new patient intake forms before I could make an appointment. I filled out the forms over 2 weeks ago and have followed up 2 or 3 times a week to find out my patient status b/c I am starting to run low on meds that I must take daily. Every time I called before today, Desiree told me that the paperwork was sitting on Dr. Baumgartner's desk and to follow up the following week. I called to follow up today and his rude medical assistant, Evelyn answered the phone and told me that I had to be 'accepted' into the practice, even though Dr. Baumgartner was assigned by my insurance. When I asked for a timeline on when that would be, she wouldn't give me an answer! I reiterated to her that I am running low on meds that I must take daily and she told me to go to Urgent Care to get them! When I asked if I could speak to someone else who could help me she told me to go to urgent care again - what a joke!!! It's obvious this Dr. and his staff don't give a crap about their patients if my paperwork has been sitting on the Dr.'s desk for over 2 weeks and they can't help me get meds that I need to take daily in order to live a normal life. I called Blue Shield and filed a complaint about this Dr. and his office - they were very concerned after looking at my medical history and will be filing an appeal on my behalf. I will also be filing a complaint with the state medical board. BTW, I called Big Bear Urgent Care and they would not be able to prescribe any medications to me b/c a) they don't take my insurance and b) THEY WOULD NEED TO GET AUTHORIZATION FROM MY PCP. I will be driving down the hill to see my old docs at Loma Linda University from now on. Avoid at all costs!

I love Dr Cynthia Thomas She is so sweet and caring I've known her for over 20 years She is My…read morespecial needs son's primary Dr. and mine I would not go to anyone else If we need care She is there for Us We Love her and her Secretary's

After years of seeing her, office never told us she is no longer taking PPO…read more Found out after a bill was sent. They don't have modern technology for something so small as a Return to Work notice. You need to pick it up at office or they will mail it.

Reception is amazing and very friendly, always accomodating and willing to do their best to…read moreschedule you in an appropriate amount of time. The dentist also does an amazing job and makes accomodations to ensure comfortability of patients and their families. He is gentle and very informative and listens to concerns with an attentive ear. The assistant also offers solid advice on preventative care and the hygenist Jennifer is rather kind and compassionate as well. A great place to visit if you are in need. On a side note if you do need a root canal and are on IEHP oftentimes you will be referred down the mountain to Apple Dental Center.

The front office staff is incompetent to say the least. I had an appointment and they refused to…read moresee me stating they didn't take my insurance.....I sincerely hope that the Doctor uses this opportunity as a teaching moment. The staff needs to be trained to help a patient and not to alienate. I've worked in the dental industry for over 30 years....checking eligibility is a very remedial task. I wonder if the Doctor knows how his front office staff treats patients? It's a very poor reflection on the dentist. If the Doctor would like me to show his staff the error of their ways...please let me know.

His office is almost impossible to reach. Expect 30 minute call / hold time at least. When you do…read morereach, he schedules Friday appointment, then leaves early that day without filling prescriptions as promised, and takes the weekend leaving you with medication.

I went to this doctor Stephen canapic for 3 years ears when I moved up to Big Bear Lake California…read moreand I only pick this doctor cause he is the only doctor that takes new patients on the entire mountain and he uses tjus to abuse the patient's rights. MY son went head over hills on his bike into a tree and I wanted to see if he needed to go to ER. they will see me in 10 minutes for a hang nail, No kidding but when my son needed to see them right away they told me they would see him in a month This is while they're office SAT Completely empty On top of this, his PA Joyce is really nice until I want her to go over any kind of results with me and then the 2 front girls at the office, especially Melissa she decided that she's a doctor and she can tell me I don't need anybody to go over any of the results. I broke my foot and got x-rays - they said " oh your foot's not broken" so look at the picture. This is what this foul office calls not broken Now I called health health net and I told them what was going on and I said do not tell them that it's me that complaining because this louse is the only doctor up here so I can't even get a referral if I don't have doctor. So of course Healthnet named me. Now this doctor knowing that he is the only doctor that actually treats patients up here on this hill Has completely refused to fill my prescriptions that are life saving prescriptions and hes refused to see me so I can't get a referral for any test or anything that's wrong with me and I've been very sick for the past 5 months with no help. My son got extremely ill from the 2nd vaccine of fizer and has been throwing up September 14th it is 1st October 1st Yesterday and my son had to go to the emergency room because this narcassist doctor who refuses to see my 15 yeat old and refuses to refer him to a gastro specialist to find out what's wrong with this kid's stomach. hes throwing up compulsively every night after getting this vaccine he has lumps under his arm and hes so ill he can barely sit up. the only help I got was at the ER emergency room in big bear where they told me they could give him an anti nausea prescription and that he needed to see a gastro specialist but since we have no primary doctor we can't see a specialist so my son is sitting here dying health net gets all my money and doctor Kennedy who's supposed to be a doctor who would do no harm He is critically harm my child and he is done my body a mass amount of harm including Putting me under extreme stress of whether I'm going to get my life saving medication fell or not I have to go through this every month I have to jump through hooks and I went for 2 weeks with no synthroid and got extremely sick thanks to this scumbag doctor this man should be desbarred and I am filing an official complaint with the board of directors of medical board of directors of medic of the medical board He is an old man he is senile he has no right to practice and Joyce his PA should be ashamed of herself because I was really nice nice to her and I put my trust in her and she could have had the decency to call me and talk to me and be a real doctor but instead she decided that the front office girls are the real doctors here and they can make sure that you never get to see a doctor. Yes the bimbo and the front office is who went over my x-rays with me not a doctor and not APA but a bimbo who sits behind the dusk and doesn't even know how to pronounce your own last name guess everybody's foot looks like Spock

First I'd like to say I went to see Doctor Rupp years ago. She helped me and my children. Second…read moreshe has the biggest heart and wants to make you better. For instance my youngest boy got stung by some bug I had the driver's side window down and it flew in the car. His had got really swollen fast. I called doctor Rupps office and we where seen right away. If you have a chance to see her go see her

Doctor Rupp has a small practice. Because of this she is the only doctor you will see - no…read morebureaucracy, no long wait times, no passing the buck. She and Alma run the office with kindness and efficiency. Doctor Rupp gives you the personal care that only a sole practitioner can give. I heartily recommend her to anyone looking for a great GP. Alma makes medical billing a breeze for all the patients. You won't find medical care like this at any conglomerate or multi-practitioner clinics.

Had a horrible experience here. The office never picks up the phone and takes forever to refill…read moremeds. The provider is not sensitive to women's health concerns and does not seem up to date on current treatment guidelines for certain conditions.

I had Kenneth Grier until he changed medical groups. I really thought he was a great Physician I…read morecould feel comfortable with. I highly recommend his services!

I called Dr. K's office to schedule an appointment as a new patient, and unfortunately my…read moreexperience with the receptionist, Margarita, was extremely unprofessional. During the call, she repeatedly asked for my name and basic information multiple times, even after I answered several times clearly. The conversation became very confusing, and instead of handling it professionally, she repeatedly said "oh my gosh," laughed during the call, and spoke to me in a rude tone. When she mentioned that my information was not on file, I explained that I was calling because I was a new patient. She responded by saying, "Well, you should've said that before." At that point, I expressed that I felt she was being rude and unprofessional and simply asked for the referral doctor's phone number instead. She then hung up on me. It's unfortunate that someone seeking medical help would be treated this way. Patients should be treated with patience, professionalism, and respect, especially during their first interaction with a medical office. Hanging up on a patient and making them feel mocked or dismissed is unacceptable.

Have only been here twice but both visits were great. Both Dr. K and Ms. Bolson were very…read moreprofessional and explained test results in a way I could understand. Never felt rushed like I have with other doctors. Awesome Officer staff as well. Kudos!

This is in regard to the Big Bear facility of Heritage Medical Group…read more By mistake I left some paperwork at the doctors office in Big Bear, (from my visit to the emergency room at the Big Bear Hospital) .When I called to retrieve it, I was treated as if I didn't matter& was stupid. I'm 76 years old, & it's easy to tell that someone is belittling or disregarding you because of your age, the office staff refused to look for my paperwork Finally they told me that they had shredded it. No apologies. Guess they though!,,,,,that will shut her up. Besides they blew it off saying that the paperwork was not significant. I was furious and said some mean things for which I am sorry.They kept telling me that I should contact the hospital for more copies. I don't think that they ever looked for my paperwork...it was easier for them to put the solution on me.. I guess I should take my business elsewhere. It shouldn't matter to them if this is the dismissive manner that they show patients. I'm dismissed. Okay Bye

I normally don't write reviews but this is absurd and something I'm not going to let go of. My…read morefamily has been going here for years and we have always had a pleasant experience. I just went in for a really bad rash on my armpit. The lady was nice until I gave her my name and she looked my account up. She rudely told me last time I was in my visit wasn't covered by insurance cause I was out of network so she's going to have to collect payment up front this time. I said my insurance is California so I am in network. So I called my mom to ask her and my mom is like no you're in network so I asked the lady what it said and she said "all I can tell you is what I have right in front of me and it says that it didn't get covered because you guys hadn't reached your deductible". Out of network and not reaching a deductible are two different things. I said that's fine and she rudely said "I need your credit card" so I handed her my credit card and she still had my ID, so I was waiting at the counter and she goes "umm take a seat" and I said "I'm waiting for my card back" and she said "I told you I need to make a copy of it" and I said "you need to make a copy of my credit card?" And she threw it back at me and goes "here's your card you're so worried about. I need to make a copy of your ID" and I just said "thank you" and went and sat down. After I got done filling out my paperwork I brought it up and then heard her and the other lady taking about me. They said they needed my insurance card again so I brought it to them then sat down. A few minutes later I was called up by another lady and she started talking to me like I was a 2 year old saying I needed to pay for my visit. I said "that's fine I already gave her my card to pay and she threw it back at me" then the other lady started telling me "I need to be an adult" and mocking me. And the other lady said "wow attitude". I said "yes I have an attitude because of the way you just treated me for no reason". While I was on the phone with my mom they both started calling me a child and said I needed to be an adult and grow up and all this stuff. Then the other lady hands me back my credit card and says "have fun at the emergency room. We won't be seeing you" and they both laughed. I am filing a report with the California State Health Board about this incident currently. Absolutely unacceptable. My family has lived here for 30 years and clearly she doesn't like us since she was extremely nice until I told her our last name. To be treated that way in a medical office is insane. As I just went to google to leave a review I see hundreds of posts saying they lie and tell you you're out of network to steal money. Avoid this place at all costs!