Called on a promotional drain clearing offer. The sink would barely empty when I tested it after he…read moreleft. He definitely made it worse. It would at least drain albeit slowly and was semi-useable before he came. In addition he had an attitude after being asked about shoe covers. I called GS to ask if they would return to rectify the problem without charge. They said no. I asked the service manager to call me. He did not. This is a second rate outfit.

They were quick to respond to a sewage blockage and 1/2 the price of other companies. Very good…read morecommunications. Cleaned the drain and even ran a camera to show potential problems in the future. I will use them again on my several rentals.

Called on New Year's Day expecting to get voicemail. Nope. Phone was answered by Sam, who…read moreimmediately started taking information about my furnace problem. Given the symptoms, we thought I might have to replace my blower fan. At noon today, I got notice that Mike was on the way to look at the problem. At 12:30, Mike arrives. At 12:35, we're both looking at the furnace while he takes the blower fan cover off. At 12:37, he has diagnosed that the fan isn't dying or dead, but that it has shifted in its mounting bracket, making the fan blades hit the enclosure. SUPERB AND FRIENDLY SERVICE! I COULDN'T ASK FOR MORE. Honest, responsive, hardworking and friendly. HIGHLY RECOMMENDED!

I can't thank Sam & Mike enough. They showed up a bit after 8am to fix 1 leaky toilet and another…read morethat wasn't flushing well and flush the water heater. The water heater had a leaky valve, so they had to fix that first. Then the first toilet needed new gasket and seal in the tank. Then the 2nd one turned into a major project. It was clogged with calcium that they couldn't fully removed so we decide to go for a new toilet. When they took the old one out the seals in the floor were all rusted out. And the pipe in the floor was a mess so they had to replace that too. And once the toilets were done, they installed bidet attachments for us. They finished up around 2pm. I was so grateful that they were able to get everything done for us in 1 day. Highly recommend!

We called Pace to service a Kenmore water softener that was no longer functioning. We live close to…read moreMt. Spokane which is a long drive from town. Riley ran a diagnostic on the unit and explained to us how to operate and maintain the system. He was very helpful and refused to charge us for the service call which was unexpected and very much appreciated. We will definitely be using Pace for any future plumbing related issues. I would highly recommend Pace Plumbing and especially Riley! Thank you, Carolyn Scott

A guy came out and looked at the Toilet and the flushing problem. He said that the toilet was very…read moreold and would need to be replaced. He quoted $1,000 to install a new one. That was ridiculous, toilets seldom go "bad", it is the fill and dump valves that need to be replaced. I fixed the flapper valve assembly myself for about $12. I hate to say this but it appears that there is something going on in the plumbing repair business where they are charging extremely high prices. You can call a few of them and they will all quote the same ridiculous price for a repair.

Easy to make appointment, Edward Baca was there right on time, totally friendly, my plumbing issues…read morewere fixed at a fair price. Easy. I will definitely use this company again.

Can't thank "Justin" enough!! Nothing worse than finding "dirty water" in your basement at 6 pm…read more Justin showed up within one hour and was ready to attack the issue. It ended up not to be any easy fix. On the South Hill where BIG OLD beautiful trees are well set into the ground with their roots well dug in -- they can mess up drainage. Justin rolled up his sleeves, put his hat on backwards, put his special gloves on and sent his live camera down the clogged drain. He then drew back his camera and sent his "Big Bertha Snake" down the main drain -- over and over -- removing large bundles of roots wrapped around "Big Betha" several times. Justin was not giving up anytime soon!! Through his tenacity and knowledge of the South Hill trees -- and "Big Bertha" grinding away -- the blockage was clear of the old South Hill root system -- for now. Can't thank Justin enough for his outstanding work...and kudos to "Big Bertha" too!!!

I want to give a shout out to employee David Stephens, who did the most amazing job for me…read moreyesterday. From start to finish I was pleasantly surprised of the great communication, fair price, quality work and fast service I received. He left my bathroom spotless after two messy repairs and I was so impressed. I have not always had good luck with contractors or repair people. More often than not, I have ended up feeling cheated, frustrated and disappointed, But not with Shaw. I believe this is the second fantastic experience I have had with this company. What really made my day was hearing from an employee what a great place Shaw is to work and how much they love their job. Now, you don't hear that every day! That right there is how you run a successful business. I highly recommend Shaw to all my family and Friends. The owner Hank Shaw, is a honest to goodness stand up guy.

Efficient, got things done competently. Easy to communicate with. Also gave them additional…read morethings to help with.

Had a drain pipe clogged that was causing water from the kitchen sink to back up in a utility sink…read moredownstairs. Brian showed up and got right to work diagnosing the issue and getting it taken care of, going the extra mile along the way. Excellent work. Efficient. Will call again!

Ineffective Service, Exorbitant Charge for Nothing, and Management Ignores Customers…read more I regret calling Raptor Rooter & Plumbing LLC for a serious plumbing issue in mid-November 2025. Water was backing up from a basement floor drain in my South Hill Spokane home, creating a messy and urgent situation. Technician Brandon arrived and, after I described the recurring problem in detail, tested the drain by running water. He then briefly ran a cable snake only about 2 feet into the drain and stopped. He provided no diagnosis, no explanation for the backup, and admitted he didn't have a camera scope on hand--which likely would have revealed the root cause. After roughly 45 minutes, he left without resolving anything. I was shocked to be billed $462 for this unproductive visit. Hoping for some accountability, I left a message two days later for General Manager Chris, asking him to call me about Brandon's service. It's now January 7, 2026--nearly two months later--and Chris has never bothered to return my call, showing a complete lack of integrity or concern for customer satisfaction. Fortunately, I found a reputable plumbing company in the area. Their general manager and team were responsive, thorough, and fixed the problem permanently. Raptor Rooter's work was inadequate, their follow-through appalling, and their overall integrity horrendous. Save yourself the frustration and money--I STRONGLY RECOMMEND YOU CHOOSE ANYONE ELSE for work beyond attaching a garden hose.

Pierce came to our house to perform a drain inspection, as part of our annual maintenance plan. He…read morewas very friendly and knowledgeable, and we learned a lot about maintaining our plumbing. Thanks, Pierce!

NOTE: I had to screenshot pictures of my review because Yelp only allows up to 5,000 characters and…read moreI wrote a book. So read this to start and then read the rest on the pictures attached. . On their website, under the offers tab, there will be a coupon that reads "83 Drain Clearing or It's Free". You may even have a flyer that came in the mail posted to your fridge with that same drain clearing deal. (Or any other coupon for that matter.) . IT IS VERY IMPORTANT THAT YOU DO NOT FALL FOR THIS BULLSHIT. . My husband and I had a pretty good back up in our main sewer line a week before Thanksgiving last year (2025). The pipe was clearly clogged, but if no water was turned on in the house for an hour or so, it would slowly flow down, so we still had drainage. We thought it would be a simple fix. A snake of the line should do the trick - it had been 10+ years since our last back up. . I only called Mainstream because of that 'offer' I spoke about earlier. Drain clearing - eighty three or it's free. Cool! This was perfect; it was exactly what we needed and impressively cheaper than everybody else out there. . Called and got a same day appointment - tech shows up about an hour later. It's like 3pm-ish. Younger guy. Asks a few questions, sees the stagnant water level from the drain in the basement and grabs an auger from his truck. He brings it down the stairs and I kid you not, this auger had three blades on the end of it that made a plastic butter knife look sharp. Tiny too, like maaaybe two inches long. (This is part of their plan, stick with me.) . He proceeds to clear the clogged pipe. Probably spends about 15-20 minutes on it and then tells us his auger has hit something in the line and it is unable to go any further, BUT lo and behold, his supervisor is a few minutes away with a camera attachment. So that we can SEE the clog. In a fully submerged sewer pipe filled with dirty water. Right. . Supervisor shows up with a small light attachment and the camera *amazingly* less than 10 minutes later. Hooks it up, pushes it back and forth aggressively, grunts a little, squints, all the selling points here. Meanwhile, my husband and I are looking at this dark-ass, 5 by 5 inch monitor (the same one they are) which shows us absolutely nothing. Imagine kicking up all the muddy sand from the shallow part of the river bank and then trying to see the bottom. . We give them space here and go upstairs instead of awkwardly watching them the whole time, but we are both skeptical AF at this point. . Here's where it gets good. Young guy leaves (without saying anything to us) and 'supervisor' begins to explain our situation. Dude's name is Matthew Gipson and apparently he is a drain specialist, not a part of the sales team...which is the position his business card reads. Interesting. Anyway, he tells us that THE MAIN LINE SEWER PIPE HAS COLLAPSED. He says the location of the collapse is about 25 to 30 feet from the house (which puts it *conveniently* smack dab in the middle of our gravel driveway and not our yard). He also goes on to tell us that he has fixed numerous houses in this same neighborhood due to the builders back in the 40's/50's using the Orangeburg pipes. Mind you, we do not have Orangeburg pipes, ours are clay. . The fix for this? $8,000 dollars...that was the quote. EIGHT THOUSAND DOLLARS. Which would consist of an excavating crew coming out the next day to rip up half our driveway, replace the pipe, and install a clean out in that location. . HAHAHAHA, YO WHAT?!‍ . I could keep quiet no longer. Was it possible there was a collapsed pipe? Absolutely. Was it possible that good ol' Mainstream wanted a little more than $83 on this service call and had instructed their employees to fabricate a lie to upsell and extract that money from a desperate homeowner with a time sensitive issue? *ding x3* . Holding back my disgust (difficult, as I just wanted this fraud out of my house at this point while trying to keep cordial), I simply said that my husband and I would be shopping for quotes on this and that we'd sleep on our decision and call back tomorrow morning. He wasn't expecting this response. He kept repeating that the excavating team could be there as soon as the sun rises, that no other company could match their price for this service, blaaah blah blah blah blah. . He eventually left. We didn't owe anything because of their "83 or it's free" deal (which he had mentioned multiple times throughout the appointment), but our evening was wasted and our line was still clogged. . (CONTINUED IN PICTURES)

Went in there for assistance with my hot water tank replacement and the owner was extremely rude!!!…read moreDo not recommend

My hot water tank needed servicing. They did great work and were very friendly! All for a great…read moreprice!

We had some water heaters installed July 2017. Due to the set up we have the job was challenging…read more (Complicated set up with minimal space). I wrote a negative review regarding pricing. I wanted to update that review in terms of quality of work. We have had zero issues with the plumbing. While they may be more expensive than other companies they do quality work. Get a written estimate. I would prefer to pay extra for expertise vs having to redo work.

Needed help on a DIY project (replacing the cartridge on a shower handle valve) that I had tried…read moreand failed at. I received a prompt response from Tory even though it was early on a Sunday morning. After describing my issue, we agreed on an estimate and scheduled a time for later in the day. Tory was able to come earlier than scheduled and finished the job in a short amount of time further agreed upon price. I believe the price was more than fair for short notice on a Sunday. I highly recommend Tory and will not hesitate to call him again if the need arises.