Beaver service is very slow. Be prepared to kill at least.2.5 hours even for an oil change. Not sure why, but every time it's like this. I always make an appointment well in advance. Interestingly the place never looks very packed in service. The staff is just slow. Have to try Toyota in Jacksonville. read more

Horrible service and crooked sales man,sold me a vehicle worth 12,000$ for 16,000 and did not really tell me,just had me swipe through signing paperwork,I have half the mind to take legal action read more

I purchased a Certified Preowned 2018 Toyota RAV4 with less than 10k miles from Beaver Toyota on Sunday December 30th during there Toyotathon sales days. I must say I was wowed by the professionalism and patience by all of the sales and finance teams. They made sure they didn't waste my time and offered the most delicious hot oatmeal cookies I've ever had. I will return to them in the future. My sales person, Brian was amazon. read more

I LOVE Beaver Toyota Service Department. They're very thorough, professional, and spot on. Actually, the service is so good, I'm fairly certain I will buy a Toyota in the future. My Prius 3 is awesome getting up to 50 mpg on open road which is hard to beat in performance. I've had service at other Toyotas in the country servicing my Prius (oil change, etc.), but Beaver thus far is the best :) This Toyota dealership pays attention to "niceties"...such as coffee with yummy creamers (if that's your thing) & doughnuts from local bakery. Nothing fancy, but present. Seating could be a little more comfortable in the waiting area. Shuttle service always gets me to work on time (I'm a teacher) & even picked me up at school later :) Can't beat that. read more

Do not believe their tv advertisements. I live 50 miles away from Beaver and wanted to upgrade my vehicle based on their great incentives they advertised on tv. When I inquired and got a call from one of their salesman I tried to work a deal for a new rav 4 limited or Highlander. I texted him the vin and the odometer reading and overall pic of my SUV. Not only was the trade in offer super low but he wouldn't include all the advertised incentives which would have been a seller for me. I would never trust their ads or do business with Beaver with their deceptive practices! read more

Two times this week I had an outstanding experience at Beaver Toyota. I was visiting from SW Florida and am grateful I found Beaver Toyota. The first visit I needed a battery for my remote key fob. The parts office changed the battery and within five minutes I was on my way. The second visit was because I was unable to charge my cell phone because a fuse blew. Thomas Fallon was my service representative. He solved the problem in less than 30 minutes, replaced the fuse and there was no charge. The customer service, convenience and professionalism at this dealership exceeded my expectations. Thank you Beaver Toyota. read more

I recently purchased my first electric car, a 2013 Nissan Leaf, from Beaver Toyota, and though I did have issues they did resolve everything, and the car has been just fine. From what I can see they certainly seem busy, and sometimes I had difficulty getting in touch with someone to answer my queries, but all I can say is persist. If my experience is anything to go by they do follow through. Initial sales push was standard car salesman stuff, 'the offer you saw wasn't the normal one, that was $1000 more' etc, but then went down to my price, and their fees do seem a little over average, but service seemed good and the car is definitely in good shape, and delivered to my door for free. There was a mixup due to the whole deal being about $1000 more than I'd budgeted for so I had to put that extra $1000 dollars on a separate payment through a check on my credit card... then shortly after the deal was done I found there were two payments of a $1000, not one. Still not sure what happened, but when queried (and admittedly after a lot of phone calls to sort it out) they did get everything sorted out as they promised. In short, I was a little frazzled in the middle there, but everything turned out OK and I'm very pleased with the car, so I'd definitely rate them 'OK' as far as I can tell on one deal. Note, I did all my dealings with them either over the phone, text or here in my house so I can't say anything about the conditions and treatment at their establishment. read more

Love my new Rav 4!!! My trip to Beaver Toyota was so painless and simple. I was able to negotiate the price of my new Rav4 and get it equipped with everything I need! Mike Clarke was the best salesman I have ever dealt with. He found the vehicle we wanted and needed in a matter of minutes. He was friendly and an honest guy. He spent the whole day with us and even watched our baby while my hubby and I went aside for a talk! I feel good giving my business to a dealership that gives excellent customer service... and free popcorn =) read more

UPDATE- 1/11/2014 Abby Turney contacted me and with the help of Fran did find an alternative vehicle. But found an alternative nonetheless. I ended up buying something that was already on the lot. Fran did apologize personally, as did George May. That did mean a lot to me. The Beaver Toyota people seem to see and understand the importance of addressing the concerns of their customers. I hope to do business in the future. While going through the car buying process, I have found that sexism is quite commonplace. At least the people at Beaver, are intuitive and wise enough to want to acknowledge and take steps to avoid things like this from happening in the future. Making a negative experience a positive one , was first and foremost for Abby in particular. I appreciate greatly her efforts and her success in healing this business relationship. In my dealings with Beaver, I have found out that they do donate to local charities as we do at Conscious Clean. I do hope they keep up the good work. read more

Tony Q. Was our salesman and he was outstanding!..he never made us feel rushed or pressured. We bought a 2017 Toyota Highlander and inquired with him beforehand to make sure he had what we wanted before the hour drive to get there. Tony took a video of the Highlander before we got there to show the details of what we were looking for, I loved that because I could see exactley what we were going for. Tony and Trevor did whatever it took to get the deal done, again, zero pressure!..Tony has a fun energetic personality and most definately want to make sure they sale is best for you and not him. Way to go Tony!!!! The whole staff and environment is just outstanding and fun and comfortable! read more

Beaver Toyota St. Augustine - Tony Q..an awesime awesone salesman!!! Beaver Toyota - Auto Repair Near Me - St. Augustine, Florida

I had a 10:30 appointment and when I arrived the gates were closed. An employee that was running out of the locked gate said they were not open because they were having a party on the beach. I never received a cancellation for the appointment nor was there a sign on the gate. This is totally UNPROFESSIONAL! read more

I continually get false advertisements from Beaver Toyota. You can't trust anything they email, tell you, or send to your house. All of their advertising is Bait and Switch. Nothing is true. Do yourself a favor and drive to Coggin Toyota or some other dealership that is honest. Very disappointed with the deceptive sales tactics they use. read more

I'm simply amazed by the negative reviews Beaver Toyota has received here on Yelp. In the past couple years I've consistently had just super great friendly service at this dealership. We are in there for service on our Prius and Lexus (they know Lexus products well and are a terrific alternative for that brand). The Service Department has been terrific to deal with. Steve Miller always takes great care of us. The cars get serviced quickly and as promised. Our work is always maintenance related and nothing is ever pushed on us. In the last year, we traded our old Prius on a newer one. That transaction was easy as could be. We negotiated a comfortable deal easily and left with a great car and us wearing a smile. I'm not sure any other dealer could be doing a better job of winning customer loyalty than Beaver Toyota. We wouldn't go anywhere else! read more

WOW! Profane language, that's what the Beaver Toyota service rep used toward me today in the parking lot is unacceptable. This is the second incident I have with the employees at this dealership. Regarding the first incident, the young sales manager needs to understand that you cannot lie/ mislead the customer as he did to me. In this second incident, Kelly, the service manager asks me to bring the vehicle back to inspect. They had the vehicle for three hours so when I go to get the vehicle I am told by the young service rep as we were walking toward the vehicle that nothing wrong was found. The fact that I close my door while he was speaking to me does not justify this sort of behavior. After the verbal insult by the service rep at the dealer parking lot, I spoke with Kelly the service manager and he said the issue was addressed since the young man admitted to him what he said to me. In a way, I feel bad for the young man but I hope he takes this as a learning lesson because he probably has a family to feed, and also he certainly let down Beaver Toyota and the Beaver family today, in a big way. By the way, the rattling noise still going, it did it three times while I was driving back home. I have no choice but to call again, schedule another appointment, go back and hope better language is used. The tv commercial by Linda Beaver does not mislead you at all "Welcome to Beaver Toyota St. Augustine We're here to WOW ya!" . Today, with this employee behavior, Beaver Toyota really WOW me. One thing they all fail to consider is that the customer time is valuable and the service that they provide is not free even when they claim it is. Is just a marketing strategy since you already paid in advance when you purchased the vehicle and the $$$ in fees. There is nothing free. read more

Buying a car is stressful enough...hours of negotiations! But even though it was stressful and painful the customer service was Amazing! Every single employee was so friendly and helpful. I am so glad my husband decided to buy the car yesterday because this is a place I will definitely be back to for their amazing service! read more

I've seen so many commercials about being "wowed" at Beaver Toyota and I'll have to say, that was our experience. From the warmth and hospitality that we felt from the moment we walked into the dealership to the moment we drove away in our new car, the experience was seamless. Everyone who works there functions as a team. Admittedly, buying a car is a laborious process. But, Jeff Blanchard made it seem relaxed and fun! We intend to buy another car in the next year and I know where we will be going. This dealership is a delightful departure any other car buying experience we've had. Mike and Linda Beaver should be very proud! read more

I had purchased a used SUV at Beaver about 2 years ago and they did some repairs before I bought it to my satisfaction. However a splash guard that goes under the radiator was never reinstalled and I recently noticed it missing. Beaver was the only place doing the service all this time. I mentioned it to the service manager Robert Cotney and he took care of it right away, ordered a new part and installed it without charge. Thanks for stepping up Robert and making it right. Great customer service. read more

My husband and I found a vehicle we liked online. Traveled about 45 minutes to visit two dealerships. This was the second one we visited. We really liked the vehicle but not the warranty. Of course they wanted us to hang around and said they could add additional warranty, etc. We started talking price and payments and realized that our trade in was too much negative equity to get the payments where we needed them. My husband and I talked about it and decided we couldn't afford the payments so we told them we were leaving. They said they couldn't get the payments any lower. No big deal, we weren't in a rush. On our way out, the manager reeled us back in with payments in our range. We agreed after some discussion and proceeded to wait for everything to happen. The dealership was busy. We waited a long time with tired and cranky children just to get into the finance office to see that the business guy had our payments $100 higher than agreed upon. Plus they had the interest rate way up at 7% when we have excellent credit. So, we started packing up, getting ready to leave. Again. The guy left, came back and got our payments where we were comfortable with them. Again. Sheesh. We were there forever. The finance guy was grumpy and tried to rush us. Didn't like that we had our children playing on the floor. They had been there for four hours at least. He tried to give us a "life lesson" about not switching cars too frequently, as if our choices were any of his business. He spoke so quickly and when I asked for clarification, he got irritated. He was talking down to us the whole time. I did not like that experience. The salesman was okay, not great. He wasn't super knowledgeable. The twin brothers who are managers are nice but manipulative. I guess that's why they work at a car dealership. I wouldn't go here again. And after reading reviews about the service department, I probably won't use them either. Too bad. Our new car is awesome though. read more

Buyer beware. Went in to purchase a new Toyota thought the deal was complete. 2 weeks later get a call stating I needed to come back in and resign. Found out that no the deal was not done. When I resigned I was told at that point they were 100% confident that the deal was done. 2 days later I got another call this time telling me I had it come and resign and my payment was going up over $180.00 a month and my interest was also going up! The man told me I had to sign or drop off the car. I said ok here is your car and mind you I have 2 signed contracts! Stay away from Beaver Toyota read more

Ugh!! I bought my Highlander from Beaver Toyota in May 2019. They were all nice and everything. After buying it, the sales lady made my first appt in Oct for what I thought was the oil change. The maintenance light came on in Sept so I made the trip from Palm Coast to St Aug to get the oil changed so the light would turn off. They informed me that the first appt was just tire rotation. Ok cool- 5 min deal. $27! Seriously?? Nissan did it for free for me. I asked the service person if she could help me out because I just drove 30 miles for a tire rotation. Her boss, Scott said, Nope we can't help you out! Wow! But they did offer me cake. So I say all of this to let people know to beware. They ripped my widowed mom off. I didn't find out about that until after I bought my car from them. So don't be so trusting because they provide food and they act all sweet when selling the car. Small details become problems later on! read more

I drive an hour for service at Beaver Toyota St Augustine. Hector takes great care of my vehicle and Maria Barnes in leasing is amazing to work with. Hector made me aware of an issue with my vehicle and Maria Barnes was amazing at getting me into a vehicle with no worries. Maria is so pleasant and professional to work with. She keeps me updated on my lease extension and everything I need to know about my vehicle. I love the worry free environment. I go to Beaver Toyota because the service is amazing and the employees are so friendly. Thank you Beaver Toyota. read more

Well I just had my elderly parents take their tundra into the dealership for an oil change. One of the salespeople started chatting with my father about trading in their truck for a lease on a new tundra. The salesperson told them they could return in three days if they changed their minds but that they had to sign the paper to hold the price he was offering them. Well my parents did NOT drive the new tundra off the lot because they wanted to think about it and instead drive their old truck home. Well an hour later they changed their minds and went to the dealership to tell them. The salesperson told them it was too late and that they had signed the contract and that they couldn't drive their old truck back home because they had signed it over to the dealership. My mom told them that the salesperson told them that they could change there minds within three days. Salesperson denied ever saying that. Shame on you people for taking advantage on elderly people who don't quite understand the sales lingo or vocabulary on the paper and telling them it's ok to sign. My father is an 80 year old veteran and also worked for the department of defense. It's sad to hear your mom call you crying in the phone because she doesn't know what to do. This is a horrible dealership using dirty tactics to get people sign. read more

My husband and I are very upset and disappointed with the sales dept. We test drove a Toyota Tacoma used truck with our son and we told the salesman we wanted to buy it and he told us that it had just come in and needed to be detailed and checked out first and he would call us when it was ready. That next week he texted daily to tell us the status of the vehicle to let us know when we would be able to purchase it. We had even negotiated a price. We found out yesterday that they sold it to somebody else! We are beyond disappointed in the communication, dishonesty snd poorly managed sales staff at this dealership. We've been bringing our cars to them for years and we work and live in the community and always support local businesses. This experience is a hard one to digest because of the communication we had all week saying that we could purchase the truck soon. No manager called us to explain or apologize. I had to call to speak to a manager, director of used sales.. There seems to be no accountability. This was one of the worst customer service experiences in years. read more

Convenient, courteous, hard to beat Toyota products and this dealership is keeping my 2006 sienna going at almost 200K miles

We stopped in for an emergency service on a Sunday as we were driving through the area - figured it would be a terrible mess. Not at all. Hector, our service manager was amazing. Honest and kind. We were done in under an hour at a very reasonable price. I am so pleased with this dealership. read more

They claim to want to work and make deals after telling me I needed to get more money which I did they still said I'm sorry just not enough ($1,100) difference I will gladly pay full price to anyone other than beaver Toyota absolutely horrible customer care. read more

Well, I guess the great service at Beaver Toyota was short-lived. I had nothing but great experiences after the new ownership took hold of this dealership, but over the span of a few months, it has gotten very, very bad, and I will no longer be doing business here. I used to regularly bring my wife's Scion in to get any and all maintenance performed here. I used to come in, get everything done quickly, get great service, and be back on the road, but boy oh boy that stopped real quick. On one visit, I was HOUNDED by the service technician who would not stop about the microscopic crack in the windshield which needed to be fixed, or the entire world would stop spinning. He kept handing me business cards for his friend who would fix it for free using my insurance, and would just NOT let it go. The next few visits, I went online to schedule appointments for my oil changes. I would show up on time, then wait up to 3 hours for an oil change / tire rotation. I understand that I would come in on a Saturday, and it would take a while due to a lot of people being there, but why offer appointments if you're not going to hold a bay for me. If you take my appointment, somebody should be waiting to change my oil so when I'm there on time, I'm in and out quickly. The last straw for me came when my wife had to bring her car in for some routine maintenance. One of the engine belts needed to be replaced, and she had a day off from work and decided to bring the car in the get repaired. I made the appointment online, let them know exactly what needed to be fixed, and she showed up and immediately was blasted by service technicians about a bevy of problems with the car that needed to be fixed RIGHT NOW or the car would implode on itself. They refused to fix the car or give it back to her until tires were replaced, filters were changed, etc. She had to call me at work in hysterics, and I had to be put on phone with the technicians to tell them exactly what they would and would not be fixing, and I was given a completely different story than what my wife was told... perhaps my mechanical knowledge let them know we wouldn't be taken advantage of, like I'm sure they do a lot of other customers. So like I said, I'm officially done with this dealership. When we buy a new car, it will not be a Toyota, and certainly not with this dealership. I am now changing the oil and doing most maintenance on our car myself to save the hassle of dealing with dishonest and hounding service technicians, and also to save myself the hours of sitting in the waiting room for routine maintenance that shouldn't take nearly as long. I can forgive one or two bad experiences, as sometimes it happens, but it was a string of bad experiences, all one after the other with this place that let me know it was enough. Not recommended, and I will never be back. read more

This dealership, like most, is full of lying and dishonest people. They tell you one thing on the phone to reel you in, and then change it and say "no, you're mistaken." We will never do business with this dealership! However, if you decide to, know that if they quote you a price, it is likely they will up it. They lack professionalism, integrity and just common decency. read more

My husband and I bought a Toyota Rav two years ago from this location. We loved it! Recently we had a baby and wanted to upsize our vehicle. We have a good bit of negative equity on our Rav and completely understood the difficulty of our situation. We went to beaver THREE times trying to work something out. Beaver refused to even work with us. Said that it was impossible to get us into another vehicle. They didn't even give us a chance to run any numbers. And when we finally forced them too they didn't even tell us what our loan amount would be. We have since been to Kia and Nissan and they both have gotten us where we want on our monthly payments. Sadly we will no longer be driving a Toyota because Beaver didn't take the time to negotiate with us. read more

We've owned three Toyotas and I've had them serviced many many times at dealerships in the Northeast. Our experience today at beaver Toyota in Saint Augustine was terrible. We brought our truck in for a 10 o'clock appointment and we were early. The truck had an oil change, driveshaft was to be lubricated, front end checked and a tire rotation. We left the dealership at 2 o'clock - The Oil was changed, but the driveshaft wasn't touched, tires were rotated and who knows if the front end was even checked. The service manager was terrific and credited part of the bill... But there's really no excuse we waited too long and the work wasn't done correctly. On another note, I haven't seen so many Additional Dealer Mark Ups on a window sticker since the 1970s on vehicles... Buyer beware when dealing with this dealership. We will not be back, until things change. read more

Did transaction with my elderly Mom and won't cancel even though she has dementia and no funds.

I've bought 4 cars from is dealership with minimal issues. However, I will avoid their service department like the plague going forward. Oil changes take an hour and 15 minutes even with an appointment. And, if your thinking if having your car detailed, forget it. That was the biggest waste of money. They actually left dirt spots visible on the car. This was unbelievable. Stay away from their service department!!! read more

My experience with this company started a few days before this past Christmas, when I saw a used vehicle that was advertised as in "Pristine Condition", so I set up an appointment to drive down to see it. I live approximately 1 hour away. 10 minutes before arriving at the dealership, I received a phone call from the salesman informing me that when he went to "bring the car around", it was actually located at another location approximately 45 minutes away, and they would have to send a runner to get it. The salesman, on the direction of his manager drove me around the lot to try to sell me something else that "would fit my budget" Not cool. After bullcrapping me around, the car finally arrived at the dealership 5 hours after my scheduled appointment. 48 hours after my purchase, the splash guard falls and is dragging on the ground. Unfortunately this ruined my plans to drive out of state for the holidays, as I was told I could "bring the car in for repair after Christmas" The dealership sent transport to my home and had my car brought back to them for repair. They did provide a loaner vehicle for the last 3 days of the 6 days they had my car. My salesman James was pleasant and did everything he could in this process. read more

I was just told a new Tundra would cost me $10,000 OVER sticker price! No thank you Beaver!

Made an appointment for an oil change at 12:00 pm. Arrived 11:45 pm, was told it would be about 1 hour. At 1:30 I noticed my car in parking lot. Customers who had arrived after me already left. Awful....1:45 minutes total. I won't be back! read more

Worst Dealership in St. Augustine. They sold us a $7,000 warrantee on a used car that already had a warrantee. They accomplished this by scrolling by all the figures and just saying sign here, sign here. As soon as we read the details we asked to have the contract re-written. They refused but did write up a cancellation form for the products we did not want. However 2 months later we are still waiting for the refund to be sent to our bank. If you do buy a car from Beaver be very careful with the finance department. Also, if you need an auto loan go to your Credit Union first before you go shopping, you will get a better rate. read more

Very disappointing. May be the worst buying experience ever. Went to buy and finance a car for my son who's graduating with his masters in May 22. Decided on the car and gave very specific instructions that we were trying to build his credit and to make him the primary borrower. We'll 6 hours later we left with the car. Just painful. A month later we get the bill and I'm the primary borrower. I go to my credit history and Beaver ran my credit twice. Hard credit hits which damage your credit rating. Now for the painful part. Called Beaver to sort this out. First call. on hold for 5 minutes then click. Call back. "Sorry no money guys here I'll have someone call you". Never happened. Finally made it to a "money guy" Asked him if he was the boss money guy and he said "yes, I'm a manager" (Pro-tip, everyone Beaver hires is a manager). After listening the Manger says it's over his pay grade and hell have someone call me. two days later, about a week after we took the car, Beaver calls. Not about the purchase but to tell me there's a service due. A week after purchasing the car. I just with zero stars was an option. read more

My Prius 15,000 mile service was carried out yesterday. The Team Leader was Dustin Acklin who was professional and friendly and listened to my concerns regarding a slow puncture on one of the wheels which was rectified. The service included a 17-point inspection which was done expeditiously. My car was returned to me in just over one hour, including a free car wash and detailing. read more

Did some research on the 2022 Cross, MSRP was 28K. Get down to Beaver and see it is actually almost 34K. Market value adjustment on it was 3K, stay will me on this. After several hours in the dealership, it was a little over 39K out the door for an XLE model. I knew I was preapproved for up to $50,000 by my credit union. Went and got the check and was told that I had to send it to Southeast Toyota Finance, STF said to go to the dealership and they could handle everything. I drive to SA, and the Finance "Manager" says no, we closed the loan and sent it to STF. Then he tells me how he bought a car, from where he works, and it took 3 months to straighten out. Ok, let's revisit the MVA of 3K, call the bank I am approved with to refinance and they would only do 34K, I would have to come off 5K. Here is the best part, Southeast Toyota did not have anything saying the loan was closed out by the dealer. Do not buy a free cup of coffee from here at all. I own a 2010 Tundra with a lifetime warranty I bought from Keith Pierson, he will do you right. They still contact me. I was not WOW'd at all. Be forewarned. read more

I am just starting to search for a new car. Toyota had a couple of models that I was interested in. I was greeted by Bobby Pratt. It didn't take long to realize he had no interest in my needs or wants. He just wanted to sell. A number of times he insisted we go to his office to work something out. From the very onset I told him I'm not ready to buy but I did want to check out some models I was interested in. We paraded around the lot as I looked through the windows. What was the point of having a sales person accompanying me? I was there to sit in the vehicles to see if they were comfortable and how I felt in them. It was not going to happen with Bobby. I was hoping to select some vehicles for a test drive later in the week. I asked a number of questions and the answers indicated he did not know about the products or he just wanted to sell me anything. All he wanted to do was get me in the building. We discussed leasing and I agreed to go to inside to explore some options. Once at his desk he wanted my driver's license. I refused and requested the leasing information. Bobby then went to some office and came back with a man he described as his sales manager (we all know that's always a bad sign). This cowboy, Chance Morgan, greeted my as "Hi Babe". I couldn't believe it. Was he for real? Does he not know those days expired years ago and those sort of comments could end up in a sexual harassment issue? How disrespectful and unprofessional! I sternly told him my name and his mouth continued sputtering gas and diarrhea! He spoke to me as if I was an imbecilic woman with no business sense. Everything he said was BS and rather than to get argumentative I chose to leave the cowboy in his delusional world of greatness. Never again will I set foot in that dealership! read more