I had an excellent experience working with Cody and Bree, owners of Luxury Mattress Warehouse. I'm…read morevery pleased with the final selection of a hybrid mattress as well as the price and delivery service. I highly recommend this family run business.

Cody, you don't call. You don't write. What happened?…read more Are you ever going to deliver my box spring? Still waiting in Scottsdale.

Exceptional customer service from Danni P! She went above and beyond and was empathetic with our…read moresituation. Thank you! Thank you!

Mattress was fine for one year, then became noticeably saggy and caused severe back spasms. Company…read morecustomer service is extremely poor, with no response to multiple follow- ups to my filling out their somewhat ridiculous claim form. These are cheap mattresses, so while my objective was to have a mattress that wasn't too heavy to move myself, this has proved to be $800+ that was good for one year. They should go out of business given their current practices.

This review comes with the highest praise for Kay and Scottsdale Bedrooms. I couldn't be happier…read morewith my bed and the process of selecting it and purchasing it was a pleasure. I appreciated the patient, individual attention geared to determining what was right for me. If you want the best mattress and box spring available, you will be beyond satisfied shopping here. Susan S.

When walking in you immediately notice the ambience, the prices are fair and the sales people are…read morevery friendly.

We ventured out on Black Friday to take advantage of bed sales. After a few failed attempts at…read moreother bedding and/or furniture stores, we made it to Brooklyn Bedding in northeast Scottsdale. We liked the basic layout of the place - efficient and organized. We were greeted by "sleep specialist" Ana V. who directed us to what we were looking for - the Signature line in a medium. She was helpful, not pushy, informed and listened to our needs. Within a short time, we ordered what we wanted - no hassle, no pressure for us to buy extra stuff (pillows, covers, etc.). It was in stock, so we were told we'd get an update in about 3 business days for delivery. By Tuesday, it was at our door - exactly what we ordered, in perfect condition. We love the new bed, and it's a great product for the value. We especially like that it was made just miles from our house! And our cats love the box!

i bought a helix mattress, i received it and it was torn in two places. i scheduled to have the old…read moremattress removed and the new mattress set up at the same time as i had back surgery and cannot set it up. well they picked up old mattress and new mattress came about half hour later and said they can not send anyone to set it up!. don't buy from this company, they don't care about their customers.

Things got a little mixed up with deliveries But Michael the store manager was quick to remedy…read moreit. I so want to throw out to any of you buying a bed , go see Michael. Thank you to him.

Shame on Mattress Firm I suggest NOONE EVER purchase a mattress from them ever! Kid bed has a giant…read moresag...it's 2 yrs old. They refuse to warranty. Box spring is perfectly straight but because I only have 3 slats on a full size bed they are denying the claim! Sleepys Mattress your mattress' are horrible! Worst experience ever!

Great customer service when we were in the store. Both of…read morethe gentleman that were working were very attentive and helpful. Delivery was scheduled for Wednesday(we went in on Sunday) but ended up being ready by Monday. The gentleman who assembled my table and chairs were very polite and clean! We will definitely be going back for future purchases.

I purchased six pieces of furniture from this store, and three of them came with problems -- a…read morecracked panel, a misaligned joint, and a torn couch seam within just days of delivery. When I reached out to the salesperson who handled my order, he was dismissive, made false assumptions about the cause, and refused to escalate the issue to a manager. Before my purchase, he even tried to talk me out of applying for the store's Synchrony financing, telling me I'd "need really good credit." I applied anyway and was approved for $8,000 on the spot -- which says a lot about both my credit and his professionalism. The quality control and customer service here are equally disappointing. I've filed complaints with the Arizona Attorney General's Consumer Protection Division and Synchrony Bank for the defective merchandise and lack of accountability. Future customers: document everything, because you might need it.

Went to 5 mattress stores. Mattress firm Fashion Square manager Joe was the most knowledgeable on…read morethe subject manager. Got a great deal on a fantastic mattress. No pressure! Highly recommended

Nick was my sells rep. He was very kind, informative and extremely helpful. I appreciate this…read moretype of representation by a company.

Here is my draft post. The wonders of technology is that I can type ir once and post it many…read moreplaces. BEWARE of terrible customer service. On January 4 I ordered and paid $1500 for a mattress. It arrived late and damaged . The company was good in that after I sent several photos they agreed to replace it. Since I was out of town I asked that delivery of the replacement mattress wait until I returned. About March 15 I called and asked that the replacement mattress be sent. Matthew agreed. When the mattress did not arrive as anticipated on March 28, I inquired about the status. I repeatedly received the same email response from Sarah, "our team is actively working on getting an update and tracking information , and at this time there are no new updates to share". Now on April 10, after 7 emails I still have no information. Each response has been exactly as the above. I called but the customer service representative, Matthew, said he could not help me and that the "logistics team" only communicated with customers by email. The Murphy bed that the mattress is for will be installed Monday. If and when I actually get the mattress I will have to pay for the installers to come out a second time to secure the mattress to the bed.

Defective, low-quality mattresses and a company that does not honor their warranty. Don't be…read morefooled by the numerous paid reviews you may encounter. You would be better to sleep on an old bag of socks. Our $1,500 mattress began to sag and deteriorate after only one year. We provided all requested documentation for their warranty process and received no response for over six weeks. The company denied our claim because I placed the warranty claim email (with my wife copied to every message) and the purchase receipt was in my wife's name. They said that they consider this a transfer of ownership that voids the warranty.

Have been to this location on a few occasions looking for various things or comparing them to other…read morestyles of furniture pieces we've browsed at other stores. We found the store to be clean and organized with a good amount of inventory. Lots of good sales going on currently and their prices seem fairly reasonable. The sales associates do not seem to hover over customers when they walk in the door or approach them aggressively like a used car salesman like at some of their competitors stockrooms. They simply leave you be to shop and seem to really work with you on pricing as well as financing if you choose to purchase with them. That said, we have not purchased anything from them yet, so I cannot speak on that. All in all, had a great experience looking at what they have to offer and will be back in the future to explore their showroom in hopes to find a good fit for our furniture needs.

I think Bob's has some of the better furniture options for a large chain. This location in…read moreparticular had an outlet section with minimally used furniture for a good discount. I ended up purchasing a couch & rug from the outlet section, and an entertainment center from the main store. It is frustrating that you're required to deliver items from the outlet and new items from the store with a different delivery service. The reason for my 2 star review is the sales reps are either extremely uneducated or plain lying to get you to buy furniture. I was told the delivery for my outlet items would be ~$150, it ended up costing $270 and I was told there's nothing they can do since it's through a 3rd party delivery service. As for the new store items, I was told the entertainment center comes assembled and the sales rep advised me to opt for the drop off delivery rather than the white glove delivery to save a few bucks. But upon unboxing the item, it is not fully assembled and required assembly, which presented an issue for me as a disabled person. I get a sales rep wants to go for a sale and earn his store revenue, but I would have happily paid a bit extra for the white glove delivery had I known there was additional assembly required. Furniture is pretty solid, delivery services have been a huge miss. If you opt to purchase anything here, I'd highly advise you only do so if you're able to pick up & assemble items on your own.

Buying a mattress is one of those things that's about as high on my list as an annual medical…read morecheck-up and renewing my passport at the Post Office. But this location of mattress firm is just great. I dealt with Geoffrey yesterday (when I bought the wrong sized mattress) and then again today with Carl. They were really interested in getting me the best value and both made me happy that I chose this business.

I just bought a brand new pillow top, comfy mattress set here from a nice, no pressure, sales guy…read morenamed Karl. He let me look around (lay around actually) and didn't bother me at all. I asked his advice - he showed the best and most expensive and the best and least expensive. No hassle and the product is guaranteed for 30 days. It's a nice store and I'm happy with my purchase.