We walked in to buy a mattress but quickly walked out due to the combination of the over aggressive…read moresalesman and the fact that the display mattresses were pretty dirty and we just couldn't deal with lying on them. Given how empty the store was, I could understand the hard sell. But I can't understand why the employees wouldn't run a hand vac over the mattresses. Some were downright filthy.

Went to purchase a mattress, Jack was a a good salesman very friendly. The problem is the…read moredelivery, I was to receive my matress today. The contractor arrived before the aloted time and claimed they could not get into the building. Even though their is a sign clearly post stating all visitors must report to management office. Matthew from the warehouse called and left a message, I called him back. After the conversation the employees just sat in the truck some where out on the street never made the delivery and left. How can I let them into the building if they never get out of the truck. Jack did make another appointment for next Friday, I hope this doesn't leave a bad experience with Matress Firm.If the matress is not delivered next Friday I am canceling my purchase. Most furniture stores have free next day delivery I paid $75 to have it delivered and setup. Is this the way Mattress Firm treats it elderly?

Very comfy mattress and excellent customer service through all aspects of our purchase, including…read moredelivery. Thank you, Ronnie for your guidance and kindness. B. Freedman Miami/Boston

Service Second to None!! I was looking for a Kingsdown mattress and Mattress World was the only…read morelocal dealer for the brand. Kevin and Ronnie were great to work with. We stopped by the store on a Saturday and spent a couple of hours trying out all types of mattresses. We eventually settled on the Kingsdown Manta which was one of the most expensive mattresses in the store. These guys were all about giving you the information that you needed and letting you make the decision. No high pressure sales tactics here - just good old customer service and fair prices. I highly recommend Mattress World for your next mattress purchase.

Allows MIT and other school students to purchase, and excludes others, e.g. , Berkeley College and…read moreConservatory. Very uncool and non-inclusive. Would have liked to make a contribution to the cause, but kind of a turnoff to ask for donations and exclude so many willing to donate. Strongly suggest going to other consignment stores.

Where would my husband and I be without the MIT Furniture Exchange? Furniture-less, is the answer!…read moreThis is such an amazing resource for students. Since my husband and I moved to Cambridge five and a half years ago for his graduate program, we've acquired almost all of our furniture here - everything from a leather couch and armchair set in excellent condition for a reasonable $600 to a gorgeous Crate and Barrel kitchen table for a mere $40. We've also purchased bookshelves, end tables, lamps, desks, and more. Obviously by virtue of fact that the furniture is by donation, there are always going to be some ugly or low-quality items to weed through, but I'd say it's well worth the time. As has been noted, the hours are very limited: currently Tuesdays and Thursdays from 10 a.m. - 4 p.m. and the first Saturday of the month from 10 a.m. - 1 p.m. If possible, I'd strongly recommend arriving promptly at 10, especially on Saturdays: within 15 to 30 minutes of opening, often much of the best inventory has already been claimed.

Had a good idea of what I wanted. Needed a mattress for my son at school Called the store and…read moreworked with one of the salespeople. Gave me some great recommendations based on my criteria. Paid for it over the phone and it showed up in 2 - 3 days. Great customer service. Highly recommended!

Here's the revised version with that detail added smoothly and clearly:…read more I'm genuinely surprised there aren't more recent reviews for this company. I bought my mattress about two years ago because I was having back pain from my previous mattress, which was old and had a dent. I went in hoping to finally fix that problem -- but unfortunately, I ended up with the exact same issue again. Within the first five days of using the new mattress, I noticed a dent forming on the side I sleep on. Five days -- that's unbelievable. I contacted the company by phone and email, and they even sent someone to my home to inspect it. Their conclusion? They blamed a small crack in my bed frame for the dent and refused to do anything. I paid nearly $1,000 for this mattress, and that was the response. For the past two years, I've been sleeping on that dent and dealing with the back pain it causes. Today, I finally reached my limit and decided to leave this review. To be fair, the salesperson at the store was incredibly friendly and even offered a discount. But that discount seems to come with a catch -- it affects how your warranty is honored and limits your ability to exchange or replace a defective mattress. I went in hoping to fix my back pain, not make it worse. Hopefully, this review helps someone else make a more informed decision.

Certainly not cheap, but the most comfortable bed I have ever slept on. When you consider the…read morequality of sleep it is truly life changing. My wife is angry we didn't get one ten years ago. Cured her lower back pain.

This is a world class mattress store! I always hated Sleepys and all those sleazy salespeople and…read morethe experiences I have had in the past. I ended up deciding to google what the best beds were and came across Hastens of Sweden. These things are made with horse hair! It was a large investment for me on a 2000T but truly one of the best investments I ever made. Matt, the salesperson I dealt with was so friendly and understanding. He helped resolve my back pain and I could not thank him enough! Amazing products.

I paid for a chair at the Framingham store last Wednesday (Dec. 17, 2025) and the sales person did…read morenot inform me that the store would be closed. I have left numerous messages on the store line and the corporate line and no one is returning my calls. The Acton store is also closed. AND, the phone system does not tell callers that the stores are closed. Circle has my $$ and I don't have my chair.

We've been buying from Circle for years - whenever I'm looking for something different, they have…read moreit and although they can be a little pricey, you get what you pay for. They sell quality furniture and provide excellent service. In fact, I have even purchased wood bedroom pieces over the phone without going to the store; knowing they would be exactly what I expected. They offer a large selection of fabrics to customize upholstered furniture.